I was told i can bring my sick kitty in for a urine sample. She's been quarantined for 5 days now due to the holiday. Took off early today and hauled her back to the vet to be turned away for a 5 min test. I will not be renewing my pet insurance because of this extremely inconvenient misinformation. Plus always having to pay out of pocket with insurance?! So dissapointing Read Less

Our 15 year old cat Sophie passed away last week. While we were extremely sad, the staff at Banfield made a sad day just a little easier. We called to ask about cremation, and we were given all the info we needed, and were told to come over whenever it was convenient that day. Once arriving, we were created and our cat was taken into the back, Today? we received a card in the mail, with a tuff of Sophie fur, one of her paw prints on a card, and a note from the staff with their condolences. I couldn't have asked for more from a vet, and they have earned my business for life. Read Less

I've had my dog in this vet 3 different times for the same skin rash each time spending over $200 I called early yesterday morning for a call back about this same rash popping up & never received a call back.... this vet seems to care only about making money & not the quality of life for animals Read Less

Love Dr. Korbel!!! She helped me save a very sick batch of kittens (when 2 other vets couldn't, or didn't know what was going on) and is now helping me with one of my rescue babies that lost her tail due to a spinal injury. She is calm, caring and always open to ideas. Lucky to have found her! The assistants are always sweet and caring with my animals too! Lately whoever answers the phone has been a bit different... but, still love the place! Read Less

I couldn't be more happy with Banfield & Dr. Korbel! She is fantastic and always takes the time to check on one of my high maintenance dogs who broke his leg and is ending in a leg amputation. She has helped me every step of the way! The wellness plans are fantastic and make it easy to keep both of my dogs healthy and UTD on everything. I've always used small town vets, but never stuck with anyone because no one seemed to really care, but I love Banfield Read Less

We have taken our dog to Eagan Banfield since we moved to MN in 2008. We love it. The staff is amazingly gracious, always cordial and happy to see us. If everyone provided this level of customer service, the world would be a happier place. We did purchase the health plan and we have used it countless times due to very unexpected health issues, it has been well worth it. Read Less

I'm really surprised at the negative reviews.  I can't speak for the other people's experiences, but I can speak for my own, and they have been so superly amazingly wonderful!  I first started going there in 2008 when I moved here from TX.  At the time I had 2 dogs.  They described to me the Wellness Plan options, and I'm so thankful for this because what happened in 2009 is that the smaller dog got cancer.  The veterinarian used wisdom and kindness and said although they could run all sorts of tests and call in specialists, from the xray they could see that the cancer was so advanced that there would be no saving her.  What I paid for the Wellness Plan was thousands of dollars less than what I would have paid for the office visits and medical care outright.  They actually let you know on each summary how much your plan has saved you.  Honestly, even if all you do for your dog throughout the year are a physical and dental cleanings, the Plan is still worth it!Since 2008 they've added new veterinarians and I think I've now seen all of them, and they have all been great.  Trust me, I was skeptical of each of them the first time because I love my dogs!  But they each proved me wrong.  Beyond that, the techs are wonderful as well!If you call at 7 am with an urgent need, even if they don't have any appointments available for the day they'll somehow fit you in.  If a vet can get your issue resolved over the phone without a visit, he or she will.  I highly recommend this Banfield location.  I can't speak for any other location, but this one is awesome. Read Less

After two terrible visits I can say that I will not be bringing my pet here, and I will recommend others to do the same.First, they bring your dogs into the back room when they draw blood and give shots. This seems a little sketchy, as other clinics will allow you to be there. Last time my dog was back there, he yelped, cried and barked in a way he never had before. I was scared and mad. When they brought him back, the vet was making a joke about it, all while my dog was bleeding on the floor. This is not funny. I asked what the problem was and she mentioned he didn't like the restraints before she laughed and got a bandage. Second, they will charge you for every thing they can. For example, the couple minutes in the back room to draw blood? Over $30 just to bring him back. Not to mention the $60 of the actual work. He was in the back room for minutes, that does not constitute a "ward fee".Both times I've come in, I have felt uncared for and over charged. There are other great vets in the area with better service and lower costs. Read Less

Always a good experience The staff are curtiousWellness plans are the best thing out to help curb costs of vet care I'm an ex vet tech and have always been happy with service 4 stars because I have only been going for 2 years Read Less

I can't believe the only other 2 reviews have been 1 star. My step dog has come to Banfield in Eagan for years, and I've been so impressed with the staff and Dr. Davis, that we ended up transferring the records from my dogs' vet over to them so he could start coming to Banfield too. We trust them, and we know that they're doing for our dogs everything that they would do for their own dogs. Read Less

I have to utterly disagree with the previous review posted. I started taking my dog to Banfield in Eagan in August of 2011. In the 21 months I took her to Banfield, I had nothing but amazing, top notch, care for my girl. She was very sick, dealing with cancer for the last 10 months of her life before finally losing her fight in May this year. In that entire time, my dog loved to go to Banfield, in spite of the fact that most of the time it involved various pokes, prods, surgery. Being a person who often thinks the solution to anything involves a test of some sort, the vets there were often talking me out of unnecessary tests or procedures as we fought to try to keep the cancer at bay. They took so much time to go through all the options available, what the pros and cons were for each thing. They never overmedicated her, never recommended a test that didn't have a clear and defined reason with a tangible benefit, and took care of her with love and compassion when we decided to stop operating on a tumor that had come back 3 times. The vets and techs were always there to answer questions that I had regarding her condition.In many ways they became my puppy's extended family, and when it was time for her to stop fighting, you could see the grief in their eyes at losing her too. I spent alot of time in the clinic with my dog, and many times saw how the staff interacted with other pets than mine. Never was there a feeling that anyone was being rushed or that any concern was invalid. You couldn't ask for better care than that.So I highly recommend this clinic. The only focus that the vets and techs had in the almost 2 years there was to get my girl healthy. She loved them and trusted them completely. And they were there for me when the worst happened too. A great clinic, great people. 100% recommend. Read Less