The vet care is acceptable, The customer service is the worst I have ever experienced at a pet clinic. I have had dogs my entire adult life (30 years). I have taken them to various clinics, dependin... Read More
The vet care is acceptable, The customer service is the worst I have ever experienced at a pet clinic. I have had dogs my entire adult life (30 years). I have taken them to various clinics, depending on where I live. The last clinic I had been at, I went there for over a decade with three different dogs and a few other animals, and never once had a single problem with them. At Eagan Pet Clinic, I was often forced to wait in the lobby for well over 30 minutes just to see a vet tech, and then might wait another 10-15 minutes to see the vet, who might spend 5 minutes with me and my dog. This became more or less the norm. When I tried to complain about it, the vet basically said these things happen and might happen again and it is out of our control. When I asked to leave a message for one of the owners about this, she said she'd see if the owner was available. The owner (a vet) told me I had yelled at her staff (I did not) and made them cry, and that I had forced her to scrub out of surgery to speak to me (I did not even know she was in surgery and actually had asked to leave her a voicemail) and then she told me to find another vet, and this is after taking my animals there for many years. I complained, within reason, and was basically told, go away, your customer loyalty doesn't mean anything. Read Less