My wife and I have been bringing our cats here for about 20 years now. They are always very compassionate and caring. They take the time to listen to you and answer any questions they can. They also seem to treat everyone's animals with the utmost of respect and care. They are also considerate of pet owners quite often sad feelings during hard times with their pets. I highly recommend their services to any dog or cat owner. Read Less

Akin Hills has been my vet clinic for many years and for many pets I’ve had over the years. All of the doctors and staff are very dedicated and compassionate towards the animals brought to them for care. The doctors will explain any diagnosis thoroughly with you and offer the best medical treatment for your beloved pet. The clinic will send reminder post cards and emails for yearly checkups and follow ups so you never miss these I mportant appointments. I am very comfortable and confident bringing my pets to them because I know they will receive the best of care. Thank you Akin Hills staff! Read Less

This clinic is extremely helpful. They have gotten us in last minute several times for serious care for our cat. They even fit us in on a Saturday last minute to put him down when he went down hill very fast. They were very understanding and loving during our hard time. All vets we worked with were outstanding. Read Less

0/5 stars, took our litter of 4 puppies here with their mama and they charged $250 only to tell us we needed an air humidifier to help them. The puppies were still getting increasingly sick after this visit. The next night we took them to a different animal hospital where they were admitted for 48 hours to be observed, treated with antibiotics, fluids, and bottle fed because they were extrememly dehydrated, not eating, and had infections. They literally were on the brink of death. So, if you want your adorable, loving, sweet pet to live don't bring him/her here. Screw this place!! Read Less

This clinic is awesome! They have always been able to get me in if I have an emergency. They are honest and have always presented me with all options and left the choose up to me. When I have had to put my dogs down they are compassionate and caring. I highly recommend them!! Read Less

I have been going to Akin Hills for many years and I like this vet clinic a lot -so much I'd usually rate it as a 5 star clinic, but within this last year they have been giving poor service; there's not enough staff for the work flow (they're caring for more clients so it's slightly harder to get an appointment within a day or two), the visits seem less personal, and the receptionists are getting disorganized, give you less initiative, and are not being attentive/focused. The clinic could/should hire more staff to relieve the existing staff of some responsibilities. Doing so could/would give the team more time indulge in their work and give more efficiency. Read Less

This clinic is awesome! I had 2 sick kitties and they got me in ASAP and the compassion was so nice to see. They seemed genuinely concerned for my sick kitties and the price was cheaper than I thought it would be. I highly recommend this clinic! The Veterinarians are professional and very caring. Read Less

Very caring, knowledgeable, and accommodating staff. We have been bringing our dogs here for 20 years! They are more affordable than neighboring clinics and always manage to fit us in even if something comes up last minute. They truly care, take time to answer all of my questions, and follow up on situations. Thanks to all! Read Less

This is probably one of the most caring clinics i have ever been to. The first time i went to them i had a very sick kitty and we ended up having to put him down and they were very considerate and definitely care about the animals and the people who love them. Read Less

I just wanted to take the time to thank the staff at your hospital for all your love and well wishes after having to put a fur baby down. For you guys to take the time to send us a card means more than words can say!Read Less

I had good things to say about Akin Hills before this week, mainly due to the convenience of them. However, my dog was scheduled for a surgical procedure and was bumped, which in itself was no big deal. I actually was very understanding about that. But the Vet who called me left me the most ignorant voice mail message. When I called back to confirm my dog had indeed been bumped from the schedule (for an appointment I made 2 weeks in advance) she got even more rude with me and stated how she set up a schedule to accommodate me and she'll never do that again. I hung up on her mid rant and won't ever go back now! Read Less

I want to thank all the staff at Akin Hills Pet Hospital for your dedicated, compassionate, and skilled services! We reached out to you as a partner to provide health care for our Service Dogs we are raising for Can Do Canines. We appreciate the support, it helps more than us. The care given to our pup will eventually benefit a client who lives with a disability helping to give them independence and peace of mind. Thank you! Read Less

I thank the staff at Akin Hills for everything they did for my son's kitten. We had an emergency and they dropped everything as soon as we walked in. I am sorry but I did not get the Dr's name but she sat and talked to my son regarding the issue. Thank you very much for everything. I will be telling everybody I know about Akins Hills!!!!!! Read Less

Dear Akin Hills Pet Hospital, I would like to inform you of a very unprofessional experience I recently had at your clinic. Saturday, November 8th 2014. 9:40 AM. We arrived at your clinic for our dogs (Copper) appointment to be euthanized. This was not an easy decision for me because he was my first dog and we had a very strong bond that we shared for over 9 years. This was a very painful thing to do. This on the other hand has nothing to do with why I had a bad experience. The reason it was a bad experience was that your veterinary technician was very unprepared to handle the task at hand and was even flustered. This led to her messing it up. She forcefully injected the solution into my dogs vein and ballooned his veins. She only got half of the solution into him and stopped with his leg twice the normal size. She then stated under her breath Thats not supposed to happen! followed by I am going to go get the Doctor and let her finish this. At this point I was furious! Her demeanor was very unprofessional and the environment was not welcoming at all. I worked at a veterinary hospital before and I have seen how these euthanasia appointments go, This was by far the worst and most UNPROFESSIONAL one I have ever seen! I am very disappointed with your clinic. I will not be using your clinic any longer. Sincerely, Jaden MilnerRead Less

The veterinarians and staff are the best!! They have helped me with problems with 3 of my senior cats. Everyone had been so thoughtful when it came time to put first Hobbes and most recently Jessie down and to end their discomfort. Jessie was a rescue that I gave a home when his first family brought him in to be euthanized. Thankfully the staff at Akin Hills wanted to treat him and find him a new home. He fit into my household without any problem and when he finally figured that he was home and I was his person, he was very loving and gentle. I got to see him playing with toys again and interacting with my other cats, sometimes playing cat tag with Miko. I loved him for the 16 months he was with me and my heart was heavy when he passed quietly in my arms. I thank the staff for their kindness and sensitivity and for letting me give him 16 more months than he would have had. Jessie was 15 years and 9 months old.Read Less

Great clinic. Doctors and staff really care about the patients they see. Dr. Guss does more customer service than I've ever seen, medical or veterinary. She will take time to call back and speak to us about our dog. Also is willing to try a plan that works for our dog and us, as well as giving options when possible. Competitive prices, probably the best in the south metro and well worth the peace of mind of knowing our animals are in great care. Read Less

Our whole family has been taking our pets here for years. The staff and vets are all very nice and truly care about the well being of their patients. I've had many great experiences here. Dr. Ecklund went above and beyond for me by staying after hours on a Friday night to do emergency surgery after I brought my dog in last minute. Very diligent and knowledgeable staff. Thanks Akin Hills! Read Less

First off, let me start by saying that Akin Hills is one of the best clinics around. I had a 8 year Lhasa Apso, Bella, that had dementia and I made the decision to put her down. I called the clinic and they got me in ASAP and took such good care of me and my sweet Bella. Later on, I adopted a pug. I had his records from his original clinic in WI faxed up (twice) and they were misplaced. No big deal really, just annoying. Dr. Bartsch is honest and explains the pro's and con's of her recommendations. She has always provided my dogs with great care and is the only human alive that can get my pug to sit still ;) Read Less

Dr Bartsch and staff saved my pup from parvo this winter. She spent a week under their care and I wouldn't trust anyone else with her! They did a great job, are friendly and loving with every animal they treat. Read Less

Dr. Bartsch, Lindsay, Karmen and others have made many trips to the Red Lake Indian Reservation to provide animal clinics over the past few years. They come and sleep in an old warehouse and really ""rough it"" to make a diffrence on our reservation. They have been absolute angels here helping us get many animals spayed/neutered and other medical emergencies. Akin Hills gets a 10 from us! We love Akin Hills and would recommend them if you want compassion and great care! Karen Good Red Lake Rosie's Rescue Read Less

I had a 85 pound 12 yr old German Shepard which died at home on the weekend. I had been looking for a way to get the body to a crematorium or cemetary and am about 4 months pregnant. No one I called could direct me to anyone which picks up - it's been recommended I don't lift large weights. I am not even a client of Akin Hills and yet the vet and her assistant helped me by coming to my home and picking up my animal. I am flabbergasted that they could help me even though I have not been a client. Should I get any other pets, I will definitely use this veterinarian. Read Less

I had a crisis with an old dog that I was fostering. The staff were wonderful and got me in to see Dr. Bartsch as soon as I could get there. I received Knowledgeable, caring, information and great help in deciding what to do for this dog. Dr. Bartsch and some of her staff also volunteer and help Animal Ark several times a year aiding homeless animals at the Red Lake Indian Reservation. When animals needing advanced care for broken limbs, etc are brought back to the Twin Cities, Dr. Bartch and her staff give all the care these animals need at no charge, with great results. It would be hard to find a more dedicated staff. Read Less

I brought our pet in for his annual check-up and shots. While we got adequate services from the vet, the front desk staff were rude and insulting. She chastised me for requesting a prescription so I could purchase my pet meds online through national provider at a savings of almost 50%. She did this in front of her go-worker and the other customers. Here is the bottom line, I do not want to trust my pet to a place that cannot not treat their human customers with respect. How will they treat my dog if they are so willing to treat me in such a disrespectful way. So save yourself the aggravation and money and drive a few blocks to another place. Read Less

I decided to go to Akin Hills on the recommendation of a friend when our middle aged American Water Spaniel developed a tumor behind her ear. It had ruptured over a holiday weekend, and had literally quadrupled in size as infection set in. I called the moment Akin Hills opened on a Monday morning, I explained that the tumor had ruptured and was oozing and clearly infected. I saw a very kind and understanding vet, who arranged for surgery the same day. I explained that I'd self-administered Cephalexin (a broad-spectrum oral antibiotic for dogs that I keep at home) over the weekend, in hoping of keeping the infection under control. I'd also put on topical triple antibiotic and had wrapped the wound in gauze. My thinking was that for cost reasons, I had to avoid going to an emergency vet, and was hoping to buy time until Akin opened on Monday. I was also feeling guilty that I hadn't attended to my dog's health issue a few weeks earlier, so it meant a lot that the vet didn't criticize my delay in seeking treatment. She simply stated that she could remove it easily during a same day surgery under general anesthesia and would send us home with antibiotics. A vet tech came in, we signed the necessary release forms, and I was pleasantly surprised at an estimate of just under $300, considering my previous vet had quoted $650-800 for the same procedure over the phone. I am so thankful for the recommendation of Akin Hills. Their staff--from the front desk, to the techs and the vet are genuinely concerned for animals and treated us as if we'd been coming to them for years. I'd wholeheartedly recommend them to anyone needing a veterinarian in the southern Twin Cities metro!! My dear dog is now on the mend and we're thankful to have found a new vet for our two dogs and our cat. Read Less

The doctors and staff at Akin Hills Pet Hospital saved my dog's life. He started throwing up but was acting normal so I didn't think it was anything serious. I took him in on a Saturday and the doctor explained that something might have been stuck in his intestines causing an obstruction. We took x-rays and sure enough there was something blocking his stomach. They stayed late on a Saturday and did surgery so I didn't have to go to the emergency clinic and spend ten times as much money. They are very caring. I feel they recommend only what they think is necessary and always have my pet's interest at heart. They are also one of the least expensive hospitals in the area. I have always gotten a good value from my visits there. Read Less

I think that the vets/staff at Akin Hills tend to overtreat animals, which means that you will spend more than necessary on tests,prescriptions, etc. My dog was throwing up, and the suggested that I do x-rays to rule out obstruction, subcutaneous IV, and prescribed 2 prescriptions for nausea and loose stool. A more conservative approach would be to treat with antibiotics, and slowly re-introduce food and water. This would safely treat 90% of the possible causes for the throwing up. If an obstruction were an issue, it would become more evident over 24-48 hours, and could be effectively treated at that time. When I said that I'd like to be more conservative (hold off on x-rays, and just do one dose of nausea and loose stool meds), I was made to feel like I was the worst pet owner in the world. In addition, the receptionist was obviously irked that I wanted to see the charges before writing the check. I will find a vet whose diagnosis and treatment is a bit more conservative. Read Less