We started are pets at Banfield years ago, thinking that a "Wellness" plan was going to save us money, especially with multiple pets. However, when our oldest dog (Chance) started displaying signific... Read More
We started are pets at Banfield years ago, thinking that a "Wellness" plan was going to save us money, especially with multiple pets. However, when our oldest dog (Chance) started displaying significant signs of heart failure, it became clear that this was a very bad choice. Every time we had a concern, there was no vet available and we were told to take him to the emergency vet with his symptoms (needless to say the ppl at the desk of these facilities do not know much about older animal care), if I took there instruction I would be homeless.When we adopted our new fur baby 6/16 from Last Hope, this was the clinic that checked her to prepare her for adoption, so we decided that we were going to take her back to Farmington Vet Clinic instead of Banfield. They were great with her! We ended up having to put her on a low dose of anti anxiety medication and they were very thorough and gave us multiple options to work with her issues. We decided to move all the dogs to this clinic as we really liked the personalized service, and we didn't feel like they were always just trying to sell us something.Our older dog immediately started getting better care. They were very responsive to my phone calls with concerns and changing medications/dosages. Specifically Dr. Hennigar was very responsive and compassionate with Chance throughout his care.All of this was great, but....this past week, we had to make the decision to put Chance to sleep. If you have been through this, you know how impossible it is. Dr Hennigar was not in Monday, but Dr. Lorenz called my husband back promptly and let us know what all of our options were at that point. It was clear that at 16, it was time to let him rest. My husband took Chance in and was treated with total care and compassion. (I couldn't do it) :( He said that given the terrible situation, he could not have been more pleased with how everything was handled, and how reassuring they were that we were making the best choice for our fur baby.We are extremely grateful that the two fur babies we still have will be treated with the best care possible. And literally from nail trims to advanced care - you will love it here! Read Less