I am so happy we were able to bring our family's dog in here. She needed emergency medical care for her eyes and they booked us asap. The doctors working there were so kind and patient with my pup who was extremely nervous. We have to go back in 2 weeks for a check-up, but as of right now I am so happy that we ended up at this lovely place!! Read Less

By far the best decision. I never thought the staff would be as thoughtful and caring as they were. My pup was my child and unfortunately was hit by a car on Saturday. I took him in to get cremated and requested to get the ashes back. They allowed me all the time I needed to say goodbye to him and even brought me water as I was crying pretty hard. Today (4 days later) his ashes were ready to be picked up. I was expecting just his ashes but they put them in a beautiful velvet bag with a quote on the front. They also took a copy of his paw print, engraved his name in it, and gave it to me. To top it all off, I received a card in the mail and everyone in the office signed it. I am so thankful I made the choice to come here. Read Less

We brought our cat in at 7 pm for a having his tail smashed in the door and needing some stitches. They said he would be done by 10 pm but he was done by 9 pm and the cost actually came under the estimated minimum so that was a bonus! Our cat was home by 9:45 and the next day is acting like his old self again. I'm really happy they could get him in and fixed up right away. Read Less

We brought our 13 year old lab in to be euthanized. The staff here is amazing and compassionate. I apologize for not remembering any of the names, but everyone was wonderful. The cremation service took less than a week. During that time, we received a beautiful card from the staff expressing their condolences for our loss. In yet another wonderful surprise, when we picked up our boys' remains, they had a clay plaque with his name and paw print on it and placed the box with his ashes in a beautiful velvet bag with a saying about the rainbow bridge. This was a difficult time for us and the staff at the Golden Valley office were just tremendous and made it a little less painful. On top of that, the fee is very affordable. Our boy was treated with dignity and respect here. We would never go anywhere else should we have to do this again. Thank you so much! Read Less

The stress of having a very ill dog is awful - here we barely had to wait to get into a room, then the support staff was in quickly, very kind and the vet was calming. They administered fluids, a shot and prescribed medication, we paid and it all took around a half an hour. It was amazing! Not to mention our dog, who is 17, felt a lot better, too! Very affordable as well - which is always a relief. Read Less

My dog injury herself and we went in for an x-ray but I end up waiting several hours before I left that awful place. The doctor never introduce herself so I don't even know if I was talking to the actual person that was taking care of her in the back or just an assistance. They didn't even tell me the results from the xray. I never got the result until they were discharging my dog. I waited four hours before they told me anything! It took them another hour to dispense medication and complete paperwork for her discharge. What kind of place take an hour just to dispense medication and do paperwork?!?!? They got the process all backward, they probably should go back to school and re-learn how to run this place! It would have been nice if they check in with the clients with updates every so often, especially for those who had to wait hours and hours. I had to go to the front desk so often just to get an freaking update! I even caught them sitting behind the desk, watching youtube. I felt they were almost racist, almost everyone else they saw was in and out before me. I got in a 8pm and did not leave until 1 in the morning. If you can wait to see your vet, it is best to wait as they charge a ridiculous fee. I could have gone to my regular vet and pay only one-third of the price. This place deserve a zero, not even a one star. Read Less

I came in a couple months ago on a Sunday thinking there was something really wrong with my cat, and we did end up having to put her down. It was a horrible day, but the service was good and the whole thing took about 2 1/2 hours. It was definitely expensive ($300 for an x-ray), but I guess that's what you get for the only place that's open on Sundays. Everyone was very sweet, and they were sensitive about letting me say goodbye the way I wanted to. Read Less

Vet came in after examining my dog for 5 minutes who was stumbling and urinating on herself. Vet asked me 6 questions,5 of which were related to marijuana. Didn't explain anything. Offered to keep her overnight for $800 but said she's fine as she's stumbling and swaying. I paid $122 for an exam that was completely useless. Turns out my dog had a seizure (not related to marijuana toxicity) and the U of M vet was so much more helpful and explanatory. Oh and the vet used a clipboard on my blind dogs face to stop her from going thru the door. Like what? Really? After I had decided to seek another opinion, the vet was huffy and rude about it. They couldn't give me the name of one single other emergency vet that was open either. Don't remember the guy's name even. I'd recommend the U before this place any day to any one. Read Less

I took my dog here due to complications with her puppies. The puppies were alive when i got here. But then they came back with a 4000 estimate to save the puppies i explained my situation and if i could due a payment plan. The lady looked at me and said this is a business and money has to be paid before service. Crazy i couldnt understand how they prey on peoples desperation. So the lady says she is good till morning. So i take her to the regular vet as soon as it opened and all the puppies may be gone. Sad when money take precedence over real life. I would never go here for any reason. Ever again. Unless u made of money. Read Less

Affiliated Emergency Vet is a scam. I brought my dog in at 9pm on Friday. My dog had a mouth injury. (She chewed on a stick or pinecone and cut up the inside of her mouth). The vet, Dr. Kim Anderson tried to convince me that it was her neck or back that was bothering her. She said she only yelped when her neck was up and that she must have tweaked her neck and back. She said it definitely wasn€t her mouth, because she yawned (behind me where I couldn€t see) and that she needed x-rays. She said they would have to put her to sleep, and that she would look in her mouth, but she was sure it was her neck. I told her she could only take x-rays IF she found nothing in her mouth, as I wasn€t convinced her neck was the problem. I was given an estimate of $293-$572 (without/with x-rays). Shortly after they took her back, Dr. Kim Anderson came back into the room with pictures on her phone of the inside of my dog€s mouth. Clearly she had a scrape/small puncture from a stick or something similar. Dr. Kim Anderson then left the room. She came back with x-rays of my dog. She told me she HAD to take them to make sure it wasn€t a tumor or an abscess that was draining. I disagreed, I had only authorized if nothing was in her mouth, and she wanted to take them because she thought it was her neck/back not a tumor to start with. She then sent the x-ray technician in who yelled at me and pounded her fist into her hand repeated telling me that the x-rays were necessary to make sure it wasn€t a tumor. She was very intimidating; I did not get her name. Then I was slapped with a $700 bill. It was now midnight. The Dr. Kim Anderson prescribed three medications. One was tramadol, which was completely unnecessary. Tramadol is a powerful narcotic that should only be prescribed for severe pain. (I didn€t know this until I got home and was able to Google it.) After lots of back and forth with Dr. Kim Anderson she had me in tears, telling me if I didn€t understand I should of asked questions, and that prescriptions weren€t in the estimate and blamed the entire situation on me. Bottom line, I was scammed. Dr. Kim Anderson took a scared pet parent and manipulated them into believing something was wrong with her dog, and did unnecessary tests (x-rays) and prescribed unnecessary medications (tramadol) to make a profit. I feel completely taken advantage of by someone who is supposed to be helping you in a time of need. Instead they see patients and profit, and scam and intimidate people into paying for their greed. Do not take your pet here. Do not allow Dr. Kim Anderson to treat your pet. Clearly my dog had a mouth injury, and she convinced herself it was a neck/back thing because all she sees is dollar signs, not dogs. Read Less

Affiliated Emergency Vet is a scam. I brought my dog in at 9pm on Friday. My dog had a mouth injury. (She chewed on a stick or pinecone and cut up the inside of her mouth). The vet, Dr. Kim Anderson tried to convince me that it was her neck or back that was bothering her. She said she only yelped when her neck was up and that she must have tweaked her neck and back. She said it definitely wasn’t her mouth, because she yawned (behind me where I couldn’t see) and that she needed x-rays. She said they would have to put her to sleep, and that she would look in her mouth, but she was sure it was her neck. I told her she could only take x-rays IF she found nothing in her mouth, as I wasn’t convinced her neck was the problem. I was given an estimate of $293-$572 (without/with x-rays). Shortly after they took her back, Dr. Kim Anderson came back into the room with pictures on her phone of the inside of my dog’s mouth. Clearly she had a scrape/small puncture from a stick or something similar. Dr. Kim Anderson then left the room. She came back with x-rays of my dog. She told me she HAD to take them to make sure it wasn’t a tumor or an abscess that was draining. I disagreed, I had only authorized if nothing was in her mouth, and she wanted to take them because she thought it was her neck/back not a tumor to start with. She then sent the x-ray technician in who yelled at me and pounded her fist into her hand repeated telling me that the x-rays were necessary to make sure it wasn’t a tumor. She was very intimidating; I did not get her name. Then I was slapped with a $700 bill. It was now midnight. The Dr. Kim Anderson prescribed three medications. One was tramadol, which was completely unnecessary. Tramadol is a powerful narcotic that should only be prescribed for severe pain. (I didn’t know this until I got home and was able to Google it.) After lots of back and forth with Dr. Kim Anderson she had me in tears, telling me if I didn’t understand I should of asked questions, and that prescriptions weren’t in the estimate and blamed the entire situation on me. Bottom line, I was scammed. Dr. Kim Anderson took a scared pet parent and manipulated them into believing something was wrong with her dog, and did unnecessary tests (x-rays) and prescribed unnecessary medications (tramadol) to make a profit. I feel completely taken advantage of by someone who is supposed to be helping you in a time of need. Instead they see patients and profit, and scam and intimidate people into paying for their greed. Do not take your pet here. Do not allow Dr. Kim Anderson to treat your pet. Clearly my dog had a mouth injury, and she convinced herself it was a neck/back thing because all she sees is dollar signs, not dogs. Read Less

Our greatest thanks to the fine staff at this location. We brought our pug/chi dog in at 4:15 am and the professionalism and kindness was immense. We left feeling like our baby was in the best hands possible. She was treated so well. Great, great people! Thanks so much! Read Less

My 4lb puppy went into anaphylactic shock. He stopped breathing and his heart rate was incredibly low. When I got him to affiliated emergency vet in golden valley I thought he was already dead. The vet team worked fast and saved his life. Without their quick and skilled work, he would not be with me today. It is now only 2.5 days later and he is almost back to 100%. I cannot thank this clinic enough for their skilled work. My baby was on death's door and they brought him back to life. They gave me a high and low estimate of how much the services could cost. Of course, I assumed it would end up being the high amount; however, the final bill ended up being lower than the low end estimate. I wish I could truly express my gratitude for this clinic. From one fur mom to the rest, this clinic knows what they are doing. Read Less

Called them around midnight for help with our little Pomeranian who was experiencing a low blood sugar episode. The gal I spoke with acknowledged my concerns and I could definitely sense she knew exactly what was going on with him. Given that she knew what was wrong with him, she declined to tell me and said I should just come in and it would be $125. I am new to Pomeranians and have never seen a dog act like that so naturally I was concerned. We decided to take our little guy there after giving him some gel to up his blood sugar (as recommended by the breeder) but it did not seem to take effect until we were there. Upon arrival there was no sense of urgency and yet again I got the feeling like they knew exactly what was wrong but wanted to make some money so they let me continue to see the vet. The vet was very nice but still gave no definitive answer to what was wrong with him, then tried to sell us on blood work and keeping him there overnight.In the end, I am happy my little guy is well but I do NOT appreciate doing business with a place when they're just out to make money. Had my original phone call been more helpful - "Oh this is exactly what's wrong, try and give him some honey, etc." that would have gone MUCH further than "We know what's wrong, we aren't going to tell you, come give us money".  We will be seeking emergency care elsewhere in the future unless this place is our last option...My advice - Help people out when it's easy and be there for them when their pet and them REALLY need the emergency help. It'll go a long way ;) Read Less

I totally get and respect the other reviews here but I can only report on our experience, and it was pretty decent. We came home from dinner the other night to find one of our dogs in great distress with her muzzle and nose completely swollen. We have never been to this emergency vet before but it is substantially closer to us than the other one we have used before. I called ahead and the woman I spoke with was pleasant, asked good questions and agreed with me that we ought to come in. She gave good driving directions. When we arrived we were whisked to the back to do weight and vitals and then sat in the exam room for about 15 minutes before seeing the doctor. The assistant who did the initial once-over before the doctor came in was great. Very friendly, very good with our dog. The doctor herself was less people-pleasing. I get what JT was saying -- it wouldn't have killed her to smile. She was very brusque and did not have a particularly welcoming bedside manner. On the other hand, to give her the benefit of the doubt, she was probably the only doctor working and had a couple of patients to balance. And, the most positive thing I can say is that she diagnosed our dog correctly and treated it correctly. They gave her a shot of essentially benadryl and had us wait 15 minutes to see if it was having the desired effect. In that time, we thought of a few more questions and asked if we could see the doctor again quickly to ask them. It took another good 15 or 20 minutes for the doctor to materialize again but she did patiently answer our questions. Checking out was a bit of a fiasco -- the computer was acting up and the woman helping me was a bit slow using the computer in general. But we got it done eventually and I tried my hardest to be patient. It wasn't the nicest or friendliest emergency vet we've ever visited (unfortunately, we've been to plenty) but they did the job proficiently and saw us immediately, and that's all I can really ask for in the middle of the night. Prices were in line with other emergency vets we've visited. Read Less

The staff and vet I saw with my dog, Eagan were awesome! They were friendly and caring. I sat on the floor with my dog and when they brought her back from doing blood work, they brought a blanket for me to sit on with her. Worth every penny for peace of mind!! Read Less

I went to the Eden Prarie location with my terrier mix.  She was in a dog fight.  The staff was incredibly friendly and supportive.  They informed me of every step and every cost of the procedure. I was surprised on how reasonable the price was.  I would recommend this place for anyone who had pets. Read Less

Several weeks ago, my girlfriend and I brought Cranberry to Affiliated Emergency Veterinary Services to treat her urinary tract infection. How did we know? Well, our pup left a gigantic and smelly wet-spot on our bed. (Gross, I know.) I'm sure that it occurred from all the, um, self-cleaning she does down there.The only other veterinary emergency clinic I've ever visited is the one at the University of Minnesota, so I didn't know what to expect there. Several things to know:-It's very small, but not too busy.-Wait is about 10-15 minutes.-Parking isn't crazy.-There's a TV, drinking fountain, and bathroom.-If you use GPS, there should be no problem getting there.-If your dog has a urinary infection, you will have to use a ladle to collect a urine sample. And let me tell you, it's awful.-Your dog will also have to drink lots of water beforehand.Regarding the actual visit with the technician and vet, overall, I would say that the staff members there were cordial, not friendly. I think that's fine, but it could be improved. About the vet, she thoroughly inspected our pup and asked numerous questions so she could best diagnose her. She also answered all of our questions without any eye rolling or huffs. At the end of the examination, she prescribed an antibiotic and offered several blood tests to see if Cranberry's internals were functioning properly. We asked for her to run a few of the blood tests, not all. *Note: They all cost different prices, so make sure to ask about the breakdown.Some ways that they could improve:-Smiling -- it's okay. They should try it more. I mean, I was freaked out of my mind, and I don't think they did anything to calm my nerves.-The vet alluded that we both smoked marijuana, and we both agreed that we didn't appreciate that assumption. We don't, BTW.-They should consider giving us informational materials on our way out. There's so much out there, and it would be helpful to read up on anything doggy-parent related from professionals.It's debatable whether or not I would choose this emergency room over the one at the U of M, so I think three stars is more than fair.Update: 11/11/15I forgot that they asked for me to catch all the pee in a ladle outside. Not sure how clean the ladle was. lol. Read Less

I am soooo very thankful for this Emergency Vet! My dog Oslund only likes to get injured when our regular vets office is closed and this place has been a lifesaver! Our first visit was when Oslund sprained his tail on a Saturday evening and they got us in right away, figured out his problem, X-rayed him, put him on some pain killers and sent us home for some R&R. The second time that we went here was when I accidently kicked a tennis ball into my dogs eye on a Saturday evening. They were a little bit busier this time but the Vet on staff took care of him in a timely manner and sent us home as fast as possible with detailed instructions on his care until I could take him to our regular vet that Monday. This place is a valuable asset to have so close by.Pros:The front desk staff are THE BEST! They are both so friendly and really help calm you down when you are panicked about your injured pet. I would have them 10 stars and a raise! The wait time is minimal for an E-VetThe quality of care is greatThe location is phenomenal Cons:It's an E-Vet so it is not cheap, which is to be expected.The exam rooms could use some (aesthetic) updating and better air circulation I'd highly recommend coming here in an emergency situation with your pet. Read Less

Vet techs and office help was very nice. Dr Harder was a Bully of a vet. Only Choice of either put my dog down or pay $1300 to observer him. She Didn't want to help last days of his life with comfort care at our house. Stay away. Read Less

Extremely helpful staff. I was lucky to come in on a Sunday night and not have to wait at all. A cat I was fostering was peeing blood and the vet took care of her quickly. The vet communicated concerns and tests results very well. Everyone was kind to my cat. They also called the next day to check on my cat--much appreciated. Read Less

I am a crazy-devoted dog momma, so 5 stars is as good as it gets.Long story short.  Random weeknight, we're exhausted after work, watching evening news.  Our 10 pound dog is playing with my husband, steps on his lap just wrong, foot snaps shut in his belt buckle like a bear trap, WITH HIS BELT STILL ON.  One of those surreal moments where the world felt like it quit spinning once I heard her yelp out in terrible pain.  We called ahead to the vet, let them know we were coming.  Carefully managed to get into the car (with her still stuck to the belt and losing circulation).  Got to the vet and they whisked her in the back room, had to knock her out/asleep to remove it.Fifteen minutes later the vet walks by our waiting room and puts the belt on the table, completely intact.  "Saved the belt," he said proudly.  "Oh, and your dog is just fine."  Out comes our dog, a little woozy from being asleep, but by the time the bill is paid, she's running around like nothing ever happened.  I felt so ashamed that such a silly thing had happened on my watch, so I started to explain the long story to the vet.  But another poor bleeding pooch was waiting for him, and he simply said with a smile, "We see everything."The bill was very fair, and the next day they faxed a summary of what happened to our regular vet.  Excellent, all around.  Hard to know who to trust in a split instant like that. Read Less

This office is for weekend and evening/overnight hours only, and like the name says, is for emergencies.  Very thankful for this place after discovering our dog got into an old pack of gum sitting in a bag in my closet.  Xylitol, found in most sugarless gum, is toxic to dogs.  BF called to let them know we were one the way, and when I arrived, they were expecting us, and took him right in.  Note - they are first-come, first-served.Since our dog had ingested some of the gum, they wanted to keep him overnight for observation.  I was a complete wreck (I knew I should have closed the door to my closet!), and the staff assured me I could call as many times as I wanted, and were totally professional and calm in my state of hysteria.  I knew our little buddy was in good hands.  They provided me with a ballpark estimate, and required payment of the low end of the ballpark before I left.  It was pretty reasonable, a little over $300 (and of course at this point I was ready to take another mortgage on our house or sell one of my kidneys to pay for treatment).The vet is closed during the day, so pick up is between 7- 7:30am.  When I came to pick him up, the vet and staff answered all my questions, and told us how sweet and cute our dog is.  Estimate proved to be pretty close - I owed about another $20 and that was it.I hope to never have to come back here, but am glad to know this place exists for emergencies. Read Less