South Hyland Pet Hospital

I've never had such a downright *humiliating*, extremely insulting experience in my life. I brought my Amazon Parrot there for treatment and close monitoring on Friday morning, and Dr. Vickie Schultz instructed me to leave my new number because she would be in surgery until 4:00, but that they would call me after when they had done exrays and a general exam and knew more. So I left the bird in their care and hoped for the best. So a little after 5, an incensed Dr. Schultz called me and made no effort to hide her disdain for me. She went back and again to my "egregious" error of "giving them the wrong number" ( I ***strongly*** suspect that they simply misinterpreted a 7 as being 1, but who knows or cares?) What surprised me most is that I couldn't even fathom how a respected avian doctor would deem such a minor miscommunication worthy of such a large overreaction. How was this "ordeal" worthy of a respected veterinarian's overreaction to the umpteenth degree like such? Losing all credibility as a professional because you can't control your temper, not being emotionally mature enough to kindly give someone the benefit of the doubt, driving the business's clientele away.... After she had chastised me enough to satiate her need to belittle me, she closed by telling me I'd have to wait until the next day to go pick him (the Amazon) up. She also informed me that they were charging me $430 for the exrays and examination, rather than the initial $300 she had told me. I didn't argue - I would have given anything for my companion to be healthy and at home with me. As soon as Saturday morning came, I immediately called to ask about his condition. They told me that he "seemed" fine, but to monitor him closely at home. Lastly, the receptionist said I needed to be there by 12. Through no fault of my own, I couldn't make it until close to 1, by which time they were closed. I was shocked and dismayed - I *honestly* had no idea that they closed at 12 on Saturdays! -but since I wasn't able to do anything at that point, I figured they would simply charge me for the 3 nights he would end up staying there for. I drove back to work and a little after 1:00 pm, I received a phone call from an *irate* Dr. Schultz, who proceeded to YELL at me for not being there at 12. I calmly apologized and informed her that I honestly hadn't understood that they were closing at 12 that day, and immediately offered to be there in 20 minutes (she was definitely still there because my caller ID said it was the clinics number). She retorted, "No, you won't!" and then went back to yelling at me for not being there at 12. I was very taken aback, as I've never had a professional conduct themselves in such a manner with me. Before hanging up on me as I was mid sentence - explaining again and again why I couldn't have made it at that time - she growled her final threat, "If you're not here first thing Monday morning we're going to rehome him." I'm STILL reeling that such innocuous events could invoke that kind of clearly unreasonable ire from her. Because despite her utterly ludicrous repeated accusations that I had done all of this with nefarious intent from the start, it was so obviously nothing more than completely innocent misunderstandings. What could I have possibly done that would elicit such ferocity and unprofessional-ism from a well regarded professional? And HOW DARE she threaten to give my baby to an organization or shelter to "punish" me? I don't know the answer to these questions, but rest assured that I intend to pursue this manner. After such a horrific experience, I would seriously advise others looking for care for parrots/birds to go to Dr. Blair at St Francis Animal & Bird Hospital in Roseville. I feel certain that they would treat their patients professionally, respectfully, and with the common courtesy people should allot to others in society. Read Less

Horrible experience here. They gave my dogs shots and two days later one started throwing up and died two weeks later. Incompetent and will try to do anything to rack up your bill, even if it's not safe for the dog. Had a terrifying experience with this vet. They ignored clear instructions as to which vaccines were needed and over-vaccinated one of my dogs, despite written and verbal instructions which vaccines we needed. They gave duplicate vaccines and when I brought this to their attention, they told me it should be fine because they vaccinate stray pets who may have already received the same vaccine?! Disgusting. My pet is not a stray pet and that should not be an excuse to give multiple vaccines. Highly concerning that this vet would start deciding on their own, despite clear instructions, both written and verbal, to give vaccinations that were not necessary nor requested. The level of incompetence is scary and when these concerns were brought forth, we were dismissed and the blame was placed on us (despite the fact we provided clear instructions) no one wants to have their pets be in the care of someone who likens their pet, who is a family member, to a stray pet and uses that as rationale for having had administered unnecessary vaccines that were explicitly not requested. At this point in time, I'm not sure what role the vaccines played in the death of our family member but I do know I will never step foot in that vet's office again - not worth the risk. How they handled the situation when I brought it to their attention was equally as dismissive and horrible. Read Less