If you have to make the heartbreaking choice to put your pet to rest, do not take them here. Our family was openly crying over saying goodbye and the vet spoke very judgmentally towards us. Incredibly rude way to treat a grieving family. The rest of the staff was polite and empathetic, but the vets attitude is unforgivable. Read Less

My dog came in not feeling herself. Told to get a blood test and come to find her calcium levels were sky high. I was told it was a possible machine malfunction and then told me to confirm they would have to do a different test to confirm. A few of my friends are vet techs and told me if they get any reading that's abnormal they run it twice to confirm, banfield told me they ran it once and wanted another test. Seems like a money grab, if I'm paying $140 for a blood test I'd like to know the test is correct. Not charge me for another test on a possible error. Wasn't impressed with the staff or experience . Read Less

I've been going the clinic with my French Bulldog Spencer for 6 years now. The service is always friendly and I am able to keep up with all vaccinations and biannual exams because everything is scheduled in advance. They are extremely organized and offices and rooms are very clean. I am very!!!! happy with wellness plan. Read Less

I bought a yearly wellness plan here. After I bought the plan, they referred my to the U of M for a echocardiogram. When we got to the U of M, the vet said his heart murmur was innocent. (Something a vet should be able to tell by listening). He did not need a ECG. They diagnosed him with COPD just by looking at him. They gave him an xray to confirm. All of this should have been caught by Banfield. that was an extra $465.00 that I should not have had to spend at a different vet clinic. The vets did not get the diagnosis right when the U of M could see it in seconds. I still have to pay them for the wellness plan even though they have not helped with my dog at all. Read Less

Please read the reviews, they are true! I wish I had. I took my very sick cat there on a Sunday because they were the closest and open. I was told I could drop off my cat to be seen. All was fine and dandy. The bill was outrageous 400+ for antibiotic, probiotic and blood work. To top it all off the vet told me not to feed my sick cat (that would not eat anything with diarrhea) anything but the food they prescribe not even treats. That's a joke, when should would not eat to begin with. 70 dollars for dry and 13 for a can of wet. They could careless I felt and only wanted my $$$. Another thing to mention is I found out they didn't even do a stool sample and the reason they gave me was because "there was not enough poo" seems sketchy to me but I'm not a vet. Honestly, my cats Breeder along with cat enthusiasts giving advice through social media were more helpful nursing my cat back to health then this place. Never going back and spreading the word to other pet lovers to avoid this place. Read Less

I brought my cat in today for an appointment at 4:00. The receptionist said that my appointment was actually at 4:30. This was news to me since I had called a few hours prior to the appointment to make sure the correct time was 4. The receptionist was polite but 100% unapologetic for the mix up and was unwilling/unable to see my pet at the time I had scheduled, even though I had a very nervous pet. The only options I was given were to wait or schedule another appointment. The waiting room is very loud with barking dogs and loud noises which was not ideal for my nervous pet. So I will be making another appointment at a DIFFERENT CLINIC. I will never return to this vet office due to the POOR QUALITY SERVICE and UNHELPFUL staff. Read Less

The best experience ever had with a banfield!!!!! To talking nice and extremely helpful was there yesterday and totally saved my dog from a reaction to vaccinations! Glad they were there when I needed help ! But required bendryl was impossible to find!!! Read Less