I have two experiences to share regarding this EVS Hospital. One was with our ten year old Jack Russell Terrier six years ago now. Diggby was very lethargic and he had several episodes of this over the course of a month, but would recover slowly. We first thought he might be having small strokes because of his age. One night very late he had a bad one. When we arrived in the hospital around 2am they did the examination and were told that it most likely was a stroke or brain tumor. They wanted to run expensive tests and we just could afford the thousands it was going to become. They offered to euthanize and we reluctantly agreed. While we were filling out the release forms to allow the procedure he came running out of the room and was fine like many times before. Very long story short? He was having hypoglycemic episodes resulting from a dog water additive called Xylitol. It was and is used in many products human and animal as an artificial sweetener. It can be toxic to smaller dogs and cause the exact symptoms he was having. The hospital couldn't have known. We took Diggby home where he lived with us happily for another three years. ( very close call ) My second story is of our cat Junior. Tonight March 13th, 2018. I called about our 10 year old male cat that has been diagnosed with a UTI and had received a shot of extended release antibiotic and an anti-inflammatory. He was crying out and his penis was out and he couldn't sit down. I called and spoke with a really nice vet technician "Courtney". She gave me great advice and spoke with the doc on call. I do high recommend these wonderful people because they do have great compassion and they guide you with the best advice and allow you to make the decision. Thanks to the wonderful staff for being there in times when we have needed you. Read Less

I took my very ill morkie-poo in. It was touch and go between the emergency vet and the regular vet for four days, but my little guy made it and he’s doing great. Been a couple of years and all is still great. Best vets ever. Read Less

I'm disappointed in recent visit. I brought my Golden here years ago and had a good experience but this weekend was a let down. I brought my English bulldog in for a cherry eye that was looking bad. They said sorry we can't do anything for that and it is cosmetic to surgically repair. I asked about steroids after reading on normal vets site and the employee stated she had never heard of that as a treatment option and sent us on our way. 2 days later and at the regular vet, puppy has to spend the day there getting doses of steroid ointment to attempt to reduce swelling and inflammation. Likely will have the ointment for a few days. I get that a cherry eye is not life threatening but apparently is more than just cosmetic at times. Read Less

Very professional efficient staff. They give up their time at all hours to provide this Emergency care. They took care of our Cat's broken jaw and other injury's. They responded at 4am! Cost vs care is Fair. 10 years ago I took another cat into emergency care for issues it was Christmas eve but I got to take our cat home on Christmas Day. Thank you for your services today. Our cat is home and comfortable. Read Less

Not compassionate at all. All they cared about was making sure we had the money to pay for the exam and tests. I would not recommend going here. It seemed as if they did not care about the health of my dog, and just making sure that they get paid. They would not continue with anything until they knew we had the money. They had to make sure we could pay in order to even run tests to diagnose the issue. Read Less

Never ever go to this vets. They did nothing for my 6 week old kitten. All wanted is money up front before even telling us what was wrong. All they kept saying is he could have this or could have this the list when on and on but each of these options were mounting up by the hundreds and they didn't even no what they were talking about. He was dehydrated but they would not help with that until looked at him all over again. In the end we walked out in disgust. I'm afraid to say my little kitten died this morning. If it hadn't been during the night we wouldn't have taken him there but had no choice. Our other vet would have helped with the dehydration and shot antibiotics. People never go to them they are money grabbers and no nothing . Read Less

Worst vet i have ever been to. All they could talk about was the fee was payable on the day of service. 122 dollars that covers absolutely nothing except them telling you they have no idea what the problem is but for a few hundred more they could run tests. They thought our kitten would be dead from dehydration by morning but refused to even hydrate him without paying for more tests. Unless you are desperate and willing to pay 1000 dollars with no hope of anything except more payments i suggest skipping this place and bringing your animal to your own vet as soon as they can see you. Read Less

Met some of the staff last week, I had rushed in with my best friend, Mae, who died on my lap at home that night. She had a heart attack and I was crying my heart out when I brought her in. The staff were very understanding and compassionate with what had happened. They let me have a final 10 minutes in a room with her so I could say my goodbye. A week later I received a sympathy card in the mail sending their regards and they signed it. I had no idea they would care that much. I appreciate it so much that they understood the pain I felt, but I know she's in a happier place now and herself again. Very kind, thoughtful, and considerate staff. I appreciated their help a lot. Read Less

My dog went in because he was having some GI issues. When we called they informed us there may be waiting because they were busy but recommend we come in because he is a puppy. They were very honest and the wait was minimal. All staff was very nice and effcient! Especially considering it was 3am. The whole process took about an hour and we left with all our medications and fluids. I would high recommend them! Read Less

I am furious... My friend's cat's uterus exploded during labor and she ended up dying. She had been acting oddly and was showing signs of severe distress. This "veterinary" place was called by my friend three times throughout the cat's dying. Each time she was told to "leave her alone. Birth is a private thing." everything my friend tried to explain to them was ignored, and now her cat is dead and she only managed to give birth to three of the kittens which My friend now has to take care of on her own. THANKS A LOT. Read Less

I am sure they became vets for the $$$$$$ not the love of animals---sad, they have a monopoly on the emergency system for pets in Rochester and they charge a couple of hundred just to go through the door, but it is not even that, it's the fact they will not even attempt to save a dog, and who has thousands on a weekend in their pockets. Horrible. Don't use these people, think ahead what you can do if something happens to your pet, and something should be done to have alternative good caring vets for emergencies on weekends in Rochester. Read Less