Great and friendly staff. Competent care and reasonable fees. They always follow up to make sure that their patients are doing well. Great exam rooms that are always clean but comfortable. Can't say enough about them. Read Less

I’m really happy with St. Francis vet. Staff has always been friendly and helpful, taking the time to answer my questions and explain things clearly. During her exams they’ve been gentle with my nervous dog. They moved slowly and calmly which put my dog at ease. Every visit has been a good experience. I get the sense they are knowledgeable, honest, and compassionate. Thanks, St. Francis! Read Less

Had an amazing experience here. Had to put a kitty i rescued down and the doctor and nurses couldn't have been nicer. They were so understanding and didn't rush me whatsoever. She gave me a Good Samaritan discount for taking kitty in from the cold which was unexpected and appreciated! You can tell they all truly love animals 💗🐾 Read Less

I have been bringing my retired racing greyhound, Kiba, to Dr. Blair at St. Francis for the past 11 years. For everything from routine check ups to gastroenteritis to scraped toes to surgical tumor removal, the care provided has always been top-notch, and I am continuously impressed with the compassion and gentleness which Dr. Blair and her staff show to both Kiba and myself. And now that I approach end of life care for my best friend, I rely heavily on Dr. Blair for her support and understanding. Dr. Blair and St. Francis Animal and Bird Hospital get my very highest recommendation. Read Less

We took our newly adopted puppy here for her first initial check up and everyone working here is absolutely wonderful. I have never been to a vet clinic with such friendly and professional people. I definitely recommend St. Francis Animal Hospital to anyone looking for excellent care for their pets. Read Less

I have been an avid fan for almost 20 years now, through that time everyone at the clinic has loved and given excellent care to my beloved pets. including awesomely tender end of life care. I have to single out Dr.Knapp though, he has such a way about him that my old guy thinks he is just there to see his friend! I recommend all to their care. Read Less

I recently came to the painful realization that it was time to help my dear 13 - year old dog, Max on to his next adventure. A friend referred me to Dr Patti Novak of the St Francis Animal and Bird Hospital. I called Patti and made arrangements for her to come to my house that evening. With Max, me and 5 of Max's favorite humans gathered, Patti and her assistant Liz compassionately and professionally did what needed to be done. The whole process was remarkably calm and peaceful. I have no doubt I made the right decision in choosing Patti. In fact, I have referred her to a friend who was equally satisfied. Thank you, Patti. Read Less

Probably a good place for teeth cleaning , nail trimming or euthanasia but if your pet needs more comprehensive care this is not the place for you. After a major surgery to remove bladder stones and crypt orchid testicles I stopped at the front desk to make a follow up appointment, sleeping dog on my arm...  and was told by the receptionist no follow up was needed.... this was the first red flag.  I was told to call if there was a problem.  Well I'm not a vet that's why I agreed to pay them $2000.00. Three weeks after the surgery my dog was still peeing blood so I called to see the vet ..... this is where the battle began!! I have never encountered a more combative, argumentative front desk. These girls delight in their power to push your buttons. I was told he would not be in until the following Tuesday.... 5 days... There are 6 other vets on staff!!!!  I asked if I should restart the antibiotics, the receptionist said no because of the danger of building "antibiotic resistance" As I said, I'm not a vet but I can't imagine there's a lot of antibiotic resistance in dogs dead from renal failure. At the Tuesday appointment I was informed my dog still had bladder stones. Really!!! I'm still astounded. They insist they are new stones. I had asked for a program geared toward prevention but every discussion hinged on information they were waiting on from the University. "3 months" from surgery my pet was still bleeding and the last time I called to schedule a urine culture I was told by indignant, power wielding  staff that my vet was out of town for the week and "could not" be contacted.... WHAT!!! He asked me to schedule the culture.... 6+ other vets on staff and a bevy of vet techs couldn't be bothered to culture a urine sample.  This morning I spoke to the front desk regarding lab tests sent in a month ago.  She was so intent on speaking over me with her litany of "make an appointment IFYOU CAN that I had to shout 3 times that my dog is dead before she would stop..... and then hung up on me because I raised my voice. INSANE!!!!  Bottom line... urgency is at their convenience and directly proportionate to what they stand charge you. Save yourself the frustration of dealing with indignant power tripping staff, the time and expense of waiting for information from the U of M and go there directly.... PS save your canned letter of apology for someone in need of more " lip service" Read Less

This place is wonderful! I took my cat there when I first got him a year ago, and just took my new puppy for her first visit a few days ago. I found it because they partner with the Animal Humane Society and provide a free initial visit, but I keep coming back because they are just so good with my pets. My puppy started acting sick last night and was really not doing well, so being the concerned parent I was, I took her to St. Francis right away. They checked her out and assured me she would be fine and were even kind enough to not charge me for the visit. I walked away relieved and happy. Highly recommended! Read Less

This place is wonderful! I took my cat there when I first got him a year ago, and just took my new puppy for her first visit a few days ago. I found it because they partner with the Animal Humane Society and provide a free initial visit, but I keep coming back because they are just so good with my pets. My puppy started acting sick today and was really not doing well, so being the concerned parent I was, I took her to St. Francis right away. They were great and assured me she would be fine and were even kind enough to not charge me for the visit. Highly recommended! Read Less

This clinic is top notch. The staff here are very friendly and helpful and are dedicated to helping you with your pet. They are flexible and timely and communicate very well with their clients and one another. Thank you for being so helpful with our puppy. He likes to stop in just to say high and get treats. ( this is a good way to make the vet clinic a safe and happy place for your pet by the way.) Read Less

Dr. Roeser deserves an honorary degree in social work. The way he handled our cats end of life care and how many hours he spent with us on the phone and in person discussing treatment as he was very sick toward the end-we really can't begin to say enough good things about his level of care and compassion. Read Less

I really loved the vet and the staff here for my aging dog then I went to order heartworm and flea/tick preventatives from an online source I"ve used for over 10 years and they denied it stating I had to use their pharmacy, at twice the price mind you.  Quite the kickback for them I imagine.  I am very disappointed they've limited where their customers can buy products.I have 3 dogs and was planning on bringing all my dogs to them, but I can only imagine what other inane policies they employ.  Shame really Read Less

Find somewhere else for birds, They are great with dogs and cats and they are very nice people and Dr Blair was extremely creative in treating my bird's frostbitten foot several years ago but I think her interests have taken her in other directions now and she is often not available. I am looking for a Vet who sees 10-15 birds a week. Don't wait like I did until it is too late. Read Less

My birds have been patients of St. Francis for 24 years, and all my experiences with the hospital have been great. Every vet and assistant I have met has been knowledgeable, compassionate, thorough, and a good communicator. I have been impressed with the increased depth of services they have begun to offer in recent years, too. Read Less

My neighbor recommended this office and we have been taking our 2 cats here for about 2 years. We have always had amazing experiences, mostly with annual check-ups/vaccinations, and with a few other issues (barbering, limps, bare spots, eye infections, etc). All of the doctors are extremely nice and knowledgeable. They give you straightforward advice about how to proceed with the treatment of your pet, with upfront info about costs and time. The vets are great about following up by phone or email. Overall, the best experience I've ever had at a vet office.Read Less

My former vet retired and I have been looking for a replacement for months, bouncing around from place to place. I am pretty sure I found my new vet! Like the other reviews say, this place really cares about animals. I called this morning because my dog has been sick for two weeks and is getting worse since an emergency visit last week. The receptionist fit him in this afternoon because she didn't want him to wait two days to be seen. The exam was thorough, calm, and affordable. I appreciated the conservative approach on not ordering every test immediately, like some other vets, and to treat his symptoms and see how he is. I would recommend them to anyone, especially those with a chronically ill little guy like mine! Read Less

They saved my mother's cat 'ollies' life ! He had a bad mouth infection and had stopped eating. ...he lost a lot of weight....they removed 13 teeth and his infection cleared up ! They even kept him for several nights after the surgery to give him pain medication and IV And IM Fluid bolus to keep him from getting dehydrated. He is now a very different cat....he plays all the time,has lots of energy and eats 3 meals a day. He has gained his weight back and looks the best he ever has! I am so glad that I brought him to st.francis animal hospital. ..they are the best and I would recommend them to anyone with a pet ! Read Less

My dogs, cats & birds are seen at St. Francis. Never had an issue with this hospital. Staff is well informed, professional & welcoming. I appreciate the timely follow up on test results & the personal phone calls to clarify treatments, check up on status of my pet & offer to answer any questions I may have. There are clinics closer to my home but I choose St. Fran. because I trust them. They work with me on issues of vaccines, tests & guide me into making the right choices for my pets without pressuring me. Read Less

The docs and staff here have always gone above and beyond. I can't say enough about everyone here-every doctor, tech, and assistant I've ever worked with here has been patient, caring, and knowledgable each time I've brought my dogs in, and even my birds. Thank you for saving my pups' lives-it means so much more than you know! Read Less

We had some pretty extensive surgery done here as well as basic care. I really like their staff and doctors. They communicate well, are extremely helpful, and worked late one night when we had a semi-emergency situation. Most of all, I feel like they keep the cost in mind and the pricing is fair. I really appreciate that. Read Less

Our normal vet is a fair drive away, and though we like her a lot, it's a long and traumatic drive for our kitties when they're very sick. She recommended St. Francis.Louis the Bengal is 12, and recently diagnosed with oral cancer. Dr. Kneb had the best cat-side manner I've ever observed, and was caring and sympathetic with both setting expectations (before the labs came back) and with his suggestions for palliative care after the diagnosis was made. Louis is doing okay, and may have several months left with us. Also Dr. Blair saw Louis when he suddenly went South, diagnosed and treated an infection, with utmost skill and care.Tonight we had to take our old moggie Tiger in for stumbling problems. Dr. Novak saw him and praised how well he's doing for being 20 years old. Took labs, kept him relatively calm, and gave a top customer service experience.Dealing with declining pets is always stressful, but the staff at St. Francis have really helped us cope with our kitties' situations. And they've done so at very reasonable prices. Highly recommend them! Read Less

Perfect is how I would describe our visit.  I have an indoor housecat that turned 10 years old this year, so I wanted to bring her in for a wellness check-up.  I know kidney failure is common in cats and wanted to have a blood panel done.  I chose this hospital because it has high grades on Angie's List and excellent reviews on Yelp.  I couldn't agree more.  Dr Novak was wonderful and gave me advice on some dietary changes.  The staff wanted to take my cat to their backroom lab for the urinalysis test and blood draw.  I asked if I could go with since my cat was terrified.  I was told that it was not permitted, but that they would do the testing in the exam room we were in so I could remain with her.  On a side note, I called multiple clinics to get estimates on check-up and blood panels costs.  This hospital was on the cheaper end.  They also did not try to upsell me on vaccinations or unnecessary treatments for an indoor cat, which I appreciated.  Luckily my cat is healthy as a horse.  I can say with no hesitiation this is where we will go if anything changes. Read Less

They treat my little Muffin like shes the only patient they have. Very caring and take time to listen to my paranoid puppy concerns. Their number one focus is my puppies well being. Dr. Knepe is the best! Read Less

The lobby wasn't amazing like our vet in Seattle, but it wasn't bad either. I brought our medium size Aussie Doodle dog (2 yrs old) here twice in 10 months or less. We lived here for 1 year. The 2nd visit either I recorded the appointment wrong or something happened on their end. Very importantly accommodation was made and he just saw another vet after a reasonable wait time. We saw two different vets and two different vet techs. Once for Duncan having a stomach/poo problem and once for his annual check-up. The were great. Kind and knowledgable. Eagerly interested in Duncan. He didn't get over doctored - we got out of there with the RX for less than $100 easy. Think it was maybe $65 with the exam and meds. The 2nd time was the same, somewhere around $65. His annual exam included a fecal test and vaccine updates. I picked them after reviewing Angie's list and going with my gut. It was worth the drive from downtown St. Paul. Read Less

We had to put our dog of over 14 years down today and the care at St. Francis was amazing. They were so kind, so gracious and reasonably priced which, unfortunately was a factor for us. We will be returning with our other pets. Read Less

St Francis animal hospital has been our vet office for years. We had two healthy cats, so we rarely went in, but recently our 14 year old cat was obviously not feeling well. Dr Cartledge was a great help, explaining options during our visit, and later on the phone while at length explaining blood test results. Our cat went downhill fast the past two days and we made the decision to put her to sleep today. Luckily Dr Cartledge was working and confirmed that she also thought this was the best decision (highly likely pancreatic or bile duct cancer). Both Dr Cartledge and her assistant were very respectful to all of our needs, and were very gentle throughout the entire procedure. I would not hesitate to send anyone their way, they care about both the people and their pets. Thank you. Read Less

Our 10 month old bunny died in the Neutering surgery at this hospital. From what we know, he was died of anesthesia. Since we don't want the body to be dissected, there is no way we could know the root cause of the death.We understand any surgery has risks, so I am just writing the facts here. There can be many factors that caused the death of our bunny, so it's not fair to blame the hospital or the doctor. But I personally would not recommend rabbit owners to go to this hospital.This hospital has very good customer service, which is the reason why I didn't give them 1 star. Read Less

I have taken my dog to see Dr Knep for about 7 yrs or so. He is a great vet in many ways. But the thing that I admire most about him is that he realizes that the person is important too. Let's face it times are difficult financially and sometimes vet care is not the first thing anyone can afford. My dog had an infection and I took him to see Dr Knep. He didn't judge me or shame me but rather helped me to help him. The infection returned shortly after treatment and I took him in and paid another 200 dollars only to be shamed by Dr. Roeser (Dr Knep was unavailable) and then the staff took his lead on that one. It wasn't outright but you could tell they were judging me. I can't tell you how bad I felt that I couldn't bring him in sooner. I had to go without food for some time in order to get him treated that second time around. After that experience with Dr Roeser it makes me not want to go back there. And yes the infection is back. I must say that I wish they had treated the source rather than the symptoms. I was told it was allergy related. I can't afford another 200 again. Bottom line Dr Knep is a thoughtful, caring and compassionate veterinarian. I can not recommend him enough. Thank you Read Less

My dogs have been seeing Dr. Knep for years. He's been one of the most compassionate, dedicated and pleasant people I've had the pleasure with which to work. He goes above and beyond for each of my dogs and answers all of my questions with patience and clarity. I recommend Dr. Knep to anyone and often do. Read Less

I took my FIV positive cat in for an x-ray. His condition was known to this clinic (they had diagnosed him). My cat was NOT in pain when I took him in. I picked him up 2 hours later. He was in severe pain. I didn't know Stefan Knep was going to be the vet who treated him and would not have taken him in if I had known. He seemed to be gleeful and bullying. Treatment was inadequate after this. My cat was in so much pain that I had to euthanize him four weeks later. This so-called vet is responsible for the abuse my poor, very sweet tempered cat suffered at their hands. Read Less

I have been bringing my birds here for over ten years. They are caring experts when it comes to avian care, managing to save the life of my beloved cockatiel by performing a cesarean on her when she developed an egg that was too big. (Imagine!)When a feral cat "adopted" us a few years ago, arriving on our doorstep in bad condition, the staff at St. Francis accommodated the uncertainty of us catching and transporting him. Once we got him to their office, they gave him excellent care, patching him up and restoring him to good health. They are kind and realistic about the cost of care and what we as pet owners can do to help our animal companions stay happy and healthy. Read Less

Best vet! I already wrote a very detailed praise of Ms. Jenkins service, and was unfortunately cut off/not saved by citysearch, as I apparently took too much time to enter in this space. I strongly recommend this vet service. Read Less