My dog, Luna, was in yesterday morning for a grooming which I paid for at the time. Then in yesterday afternoon's mail came a wonderful "welcome" letter from your clinic and a business card for Heart... Read More
My dog, Luna, was in yesterday morning for a grooming which I paid for at the time. Then in yesterday afternoon's mail came a wonderful "welcome" letter from your clinic and a business card for Heart of Gold Grooming with "$10 off First Groom" handwritten in the upper left corner. Since it obviously is too late to use it for the first groom, may I use it next time? I appreciate this as I am on a fixed income and every dollar helps. I want to let you know how great it felt to receive the "welcome" letter. That's a first in my lifetime!!! And to let you know that I've been impressed with all three of my visits thus far to the clinic. I'm only sorry it took me so long to get out there. You know the saying "The devil is in the details" and I am impressed with details like staff seeming genuinely happy to have me walk through the front door; for taking the time to stand next to me and explain an estimate line by line; by coming around the counter to stand next to me even to have me sign the credit card receipt! Seemingly small things to some, but this manner, attitude, atmosphere seems to be reflected throughout your entire clinic -- and even if people don't articulate it, I know for a fact that they feel it and that should keep them coming through your door. Thank you for your attention to these kinds of details. Until next time,EleanorI just wanted to let you know how impressed I am with your new groomer, Linda Ferradas. I brought Gracie, my mom’s dog, in to get groomed the other day. Since Gracie has arthritis and can’t stand the whole time it makes it difficult to groom her. Also, Gracie tends to get a bit anxious if she’s there too long, so I made sure to talk to Linda in advance to let her know about Gracie’s issues and she assured me that it wouldn’t be a problem to get her groomed. Linda did just an amazing job with her in less than half the normal amount of time. She looked great and she was also treated so well. Linda didn’t put Gracie up on the grooming table, instead she groomed her on a blanket on the floor to ensure Gracie’s comfort nor did she put her in a kennel when she was done, instead she sat with her until I got there so as not to put any undue stress on Gracie.I am so impressed with her I’ve told my family and friends about how great she did with her, also I’ve already made another appointment with her for my dog Sophie. Thanks for finding such an amazing groomer!Jessica Stowers Read Less