I hate that I had to bring in a puppy recently, but the doctors were extremely knowledge and treated him quickly. I'm happy to say he's back home and expected to make a full recovery! I couldn't thank the staff and doctors enough! They were wonderful. Read Less

I had to take my puppy late Saturday night. We had to put her down. She was just too sick. The doctor was honest and compassionate and the staff was very caring. Thank y’all for being wonderful during such a difficult time. Read Less

They were very nice and knowledgeable. BUT they gave an estimate of what our dog's surgery would cost, and there really was no other option but surgery or she (our poodle) probably wouldnt live long. They quoted $16-1700, but said it shouldnt go over that amount, even if it required a bit more attention during surgery or more meds, etc. Well.. the bill (after paying $400 before they would even see her in the beginning) totalled $2300!! Quite a frickin difference! So, for that reason i would NOT recommend. We were basically lied to. Thats just wrong!😲 Read Less

First rate facility with top-notch personnel. Reason for my visit on an early Sunday morning of a holiday weekend turned out to not be an emergency, but they took good care of Oscar and made us both feel better about the situation. While I was waiting, a man came in to have his ailing faithful companion put down. The staff showed great attentiveness and compassion. Read Less

I have been here several times. Not ONCE was any of the staff rude or anything. (reading from one of the other comments.) And, another comment mentioned about tests & being unnecessary and outrageous prices. In my opinion, if you LOVE your animal, you CAN NOT put a price on them. I lost my sweet boy, Zorro a few weeks ago. They took EXCELLENT care of him, and are EXTREMELY compassionate and caring people. We should be grateful that this is affiliated w/MSU's College of Veterinary Medicine. I live over 30 miles from them, and am happy that I didn't have to drive to MSU in Starkville, like in the past. I think that ALL of us should be grateful that AERC is here. Thank y'all for everything y'all did for our Zorro. Read Less

First time visit and it was amazing. They were wonderful with my Moe. He was jumped on by another dog and my vet wasn't opened. So I found this clinic online and I would recommend Dr Jones and her staff to everyone. Read Less

After hours on a Saturday with a very sick cat and our first time to visit this clinic. Entire staff from the young front desk clerk, to the tech who first saw our pet, to Dr. Brown, all were very professional, personable, and compassionate. Unfortunately our cat was very sick and we chose to euthanize him. The staff were very understanding and sympathetic to our situation. Don't hesitate to take your pet if you need veterinary services. Read Less

Late Saturday night 11/12/2016 into the early hours of Sunday morning 11/13/2016, my husband and I found ourselves at the clinic with our ailing kitty, Rowdy. She was in the end stages of cancer and had begun to suffer. We had an appointment to have her euthanized at our normal vet clinic that Monday. She just couldn't make it and the staff at the emergency clinic stepped up to help us and our kitty. We were a mess, but they were amazing! They were very calm, kind, and efficient while tending to the needs of us as well as our cat. They helped ease our little girl from this world and while it was not the outcome that we had hoped for, we are thankful to them for their help and compassion! Read Less

I have used the emergency services on more than one occasion. The latest being 10-22-16. I've waited to post a review because of waiting on a response from administration. The response I received today on 11-7-16 not only took a ridiculous amount of time but was not at all concerned about my concerns. On 10-22 I took a family pet in due to odd behavior after a week of taking meds. I left my home at 10:30 at night with dog in tow. I arrived at the clinic and was greeted my wonderful front staff. The female physician that came into the room was extremely rude and i was treated as though i was wasting her time. I was asked if I knew the definition of emergency. Finally after she kept interrupting me she went and got a different doctor. This doctor came in and explained that the female doctor had no knowledge of the meds my dog had taken and had to come ask him. He apologized and handled the situation. The female physician had the audacity to come back and act completely unprofessional a second time. Explain to me about her 15 hour work day and argued with me once again. She was the most unprofessional "professional" I've ever dealt with. Due to the email I just received from administration i would no longer see this clinic as somewhere I would want to take my pets. It's sad that this clinic is associated with the MS vet school and my story is one of many that I know about.Read Less

I cannot express how grateful I am for the way the vet tech and vet cared for me and my mom while we had to make the heartbreaking decision to put my dog down. They were very patient with us and sweet Lincoln through the whole process. Because of Lincoln's severe anxiety they made him as comfortable as possible, even though it made it more difficult on them. They were AMAZING. Read Less

I have used the services here on two occasions, most recently last night. I had to euthanize my chronically ill cat unexpectedly after my regular vets hours. The staff were all very kind and compassionate. Oscar was in a significant amount of pain and they worked very quickly to get him relief and to see him on his way to kitty heaven. Read Less

I called to try and get an estimate about what my 3 pups might have and the lady was so rude i dont have the money to take them to a vet and im so worried about them and she was no help at all i will never call or go to them ever again if i could i wouldnt give them any stars Read Less

Great service very kind and prompt even when very busy. Thought they may have to sedate for x-Ray. Even though agreed they still tried and that cost was not necessary. No Price gouging. Very caring will bring my business always. Did not try to sell on unecessary test. Love them Read Less

Came here for second opinion for my sweet baby bella. Within less than 15mins they diagnosed her and started treatment. They had confirmed what I had suspected and what the other vet had dismissed due to her not being able to get past her preexisting medical history. They were all very sweet and kind. She had to stay overnight and they called with updates and answered all my questions when I called upset and worried about her. I would recommend this place to anyone when their pet needs urgent medical treatment. I know that they did their very best for my baby. Read Less

I took my dog for a second opinion and was pleased with everything even though the dx was still cancer but a different kind than originally dx'd. I called a few months later to talk to the vet but she called my local vet the first time and the second time said thru a receptionist that I had to call Local vet. I'm a nice person was just going to ask couple of questions since she was the one who dx'd with that type of cancer. I paid $895 to that vet. I was so disappointed that she didn't take the time to answer my few questions even though a few months had passed and my dog had surpassed her prediction. Please be more compassionate in times like these when the owner is hurting as well as the pet. That made me so disappointed. Read Less

I was apprehensive about going here after reading the reviews, but my experience was very positive and I did not experience anything remotely like some of what has been described. The staff were friendly and seemed very competent. We saw the vet in a timely manner and had very little waiting. My pet is doing much better, and I believe the correct diagnosis was made. I did not consider the charges too steep, inasmuch as this was an after-hours facility. Read Less

I will never use this vet service again. Took my rottie in late at night. He had been panting, had fluid on him. Dr didn't know of much what to do. Gave him a fluid injection and put him on prednisone. He only got worse threw the night. Took him to his regular vet early that am and new immediately what to do. Pulled fluid off, another round of fluid meds to take home and said putting my dog on prednisone was the worst thing to do. Prednisone puts fluid on a dogs lung. Said it was surprising he made it thru the night being given that. Thank heavens. The vet here at this clinic and staff, no empathy or sympathy whatsoever. Rushed me and my dog in and out after taking forever waiting on the dr. They had to wake him up. Read Less

The prices may be high, but there are good vets there all the time, including an adjunct professor from Mississippi State's Veterinary program. I am certain they saved my dog's life when she contracted HGE, a very dangerous gastro disease that is like bloody colitis and can kill a dog in a matter of hours. She got sick on Saturday night, so the pet ER was necessary. She was in the hospital for two days and they sent home medicine for one week to clear up the 'bug' or whatever causes HGE (not known). It doesn't matter where you take your pet to be treated for a serious illness or injury these days--you must be prepared to pay a lot if you love your pet. It's not like going to the doctor yourself and having health insurance to cover part. This vet hospital has cutting-edge equipment also, which is expensive. As for pet insurance, I found out the hard way it is worthless! My final word is that if my beloved dog got so ill outside the hours of her regular vet clinic, I would not hesitate to take her to this Pet ER hospital because she means more to me than money (even though I don't have a lot of that).It all comes down to priorities. As for the hospital staff wanting a signature that the patient's owner will be responsible for the bill, that's no different from a hospital for humans. They can't stay in business if they aren't paid.J. Denman Read Less

Just recently had to take my small dog to this clinic because my regular vet didn't have time to see him (this was an emergency!). Was a little hesitant about taking him after reading the reviews. However, I have nothing but good things to say about this facility. The staff was very friendly and genuinely concerned for my pet. The attending vet was so nice and gentle with my little one. Thanks, MSU for a first rate emergency pet care facility! Read Less

Twice I have used this clinic. The 1st time was March '13 when my 14 y/o lab/chow mix was hit close to midnight. Her injuries were too extensive and I didn't want her suffering. As the vet was administering the meds and I was saying my final goodbye to Rambler, a vet tech shoved a clipboard in my face asking me to sign the authorization. Callous, just callous!This morning my sister's 14 yr old mix Lilah was hit. I took Lilah there like our vet regular vet advised. I was presented with an estimate of $999 to $1079 for surgery to remove Lilah's protruding eye but the didn't give a prognosis, tell me if she had broken bones, internal injuries or a head injury. When I explained I didn't want to subject her to eye surgery needlessly without knowing the extent of her injuries, he asked if I want x-rays. I was presented an estimate for x-rays from $600 to $660. After talking with my sister and seeing Lilah again, we decided it was best not to let her suffer any longer. I signed the appropriate paperwork & paid for the services. As the vet was administering the final injection, he said this was for the best considering the extent of her injuries and that she would have a very long road to recover if she recovered. If you need emergency vet care, you do not want to use this clinic! Read Less

My cat had a health emergency and this place diagnosed and treated him.  The vet was very good and compassionate.  She was very clear in diagnosis and treatment.  My cat was saved once again.  The office staff are very friendly. Read Less

Never will I recommend them to anyone! All they are concerned about was their money. I thought animal clinics were supposed to HELP your animals out in every way possible. Not this place, evidently. Brought my dog in who had parvo (and if you've ever had a dog who has had parvo, you know it is a NASTY virus which literally kills your dog/puppy from the inside out). WELL, they wanted one thousand dollars to keep our puppy to treat him! Who else has that cash just hanging out in their pockets? Not this chick. Well, there was an option to apply for a loan, well it being late a night we didn't hear back from them. Well the vet wouldn't start treatment anyway, so they made us take that poor puppy home. Well, parvo took his life that night. And come to find out the next morning, we got approved for the loan. We were extremely furious. They were way too concerned about their money than taking care of our animal. Then, we also had a cat with a urinary tract problem died under their care. Not please. Never ever go there. Several terrible experiences. Read Less

i would never use them again!!!! i brought my dog in 2 years ago, all they were worried about was money instead of worrying about my dog who had gotten into some poison who was laying on the table in pain, they dont care to work with you its all about MONEY , they went ahead and put my dog to sleep which i never gave approval to do so............about a year later i had to take my cat in to crossgate for a wound on her neck the dr we normally use was out on vacation little to my surprise the same dr from this place walks in!!!!! i decided to give him another shot because i had already been waiting for atleast 30 mins , very next day i find my cat under the couch throwing up and drooling all over the place, i decided to look up the medication he had prescribed to my cat online and read soo many articles saying that the medicine was not to be given to cats because it causes death!!!! so i call the idiot up to question why on earth he would prescribe that to my cat, he never would call back......i wouldnt reccommend anybody use them Read Less

Staff has incredible knowledge base and is very compassionate. This clinic is an affiliate of MS State University College of Veterinary Medicine. Highly recommended when you have an after-hours emergency. Read Less