Moved here from California and the plane trip was so traumatic for our two Lionheads, they went into GI Stasis and were close to dying. Next day after arriving, we took our rabbits in to Northside Pet Clinic and they saved them. The care was awesome and they kept our bunnies a week until we unpacked to be sure they would not be bothered while they recouped. Since then we have kept coming to Northside Pet Clinic for the best health care, nail trim etc.. I wouldn't think of going anywhere else or trust anyone else with our bunnies! Read Less

We have 7 animals in our family: 2 birds; 2 cats and 3 dogs. We've lived in a number of different cities, but we have never had a vet and a staff of people who truly love and care for our animals like Dr. Vaughn and her team. We've also boarded our dogs at Northside Pet Clinic many times, and we know that every person on staff loves them and helps take care of them. This is a down-to-earth clinic that focuses on giving the best possible care to the pets they treat. You won't be overcharged and your pet won't be put through needless expensive testing or treatment, but you can count on plenty of TLC. Dr. Vaughn and her staff honestly care about the pets and their families who come to their clinic.Read Less

We are ultra-frequent "fliers" with Doc Vaughn, with her caring for our herd of cats and dogs throughout their lives. I don't have the words to describe the depth of her and her staff's love, deep understanding of pets' needs, and overall excellent care - of our critters, and us when needed. There is no better veterinarian and wonderful human being than Dr. Kathy Vaughn, and her clinic is the very best. Read Less

I love my rabbit dearly. I put in a lot of work, despite my circumstances to which I could not control, to get him the proper care he needs. I took him to this vet to get neutered, with a certificate from MARL that said the procedure would be $40. Great!! Seeing as how I'm a 19 year old server, making 2.15 an hour at a failing business, that fit my needs perfectly! I called northside the day I got my certificate, asking if there would be any extra fees or charges. They said there would be a charge of 27.50 for pain medicine. I was fine with that. I saved up around 85 dollars, which is half a month of pay for me, for the travel expenses (1 hour there 1 hour back), and had about 15 dollars cosh for emergency in case something came up. I called again two days before the surgery, to double check on extra fees I might have to acquire. Nope, they confirmed. Just 27.50Well I drop my Bunny off the day of the surgery. I was told come back sometime after 4:30, he'll be ready to go home. I was ecstatic. I asked again. Are there any additional fees I need to know about? Nope.just 27.50 Fabulous. I leave and go to pet smart,  under the impression that I can afford to get my bunny a bag of yogurt chips (he loves them) for after his surgery.  I leave Jackson and make the hour long drive home. Upon arriving home I have a voice mail from the only employee that showed me any humanity whatsoever, ms. Heather. She said gene would be ready after 9:30 am the next day. Confused, I call the clinic,  I ask what time should I pick up my bunny? I tell them his name and the rude receptionist, who I will not name, told me that he would be ready at 430. I ask ONCE AGAIN about charges, and am told 27.50.  So I drive the hour long trip to jackson, only to be told by the same woman who said pick him up at 4:30, "oh! No. Rabbits don't go home till the next day after the surgery." Not a big deal, I said alright well what do I owe you so I can just get him tomorrow. She then tells me, "it'll be 80 dollars." Of course, I had planned for something I didn't know about, but not that much. I only had 55 dollars to my name after paying for the surgery. 52 once you count off the treats. She tells me I can't take my rabbit home until that's payed. So I ask what is the fee for? She starts listening things nobody has mentioned to me bio fees, post surgery medication, extra antibiotics because my bunny ate through his stitches (under their care), pain injections fees, etc. I was livid. I explain I don't have the money. Then she starts talking down to me saying, "an average neuter is 300 dollars blah blah blah," well lady I'm 19, paying my way through college, and unable to cover that. That's why I got a discounted neuter in the first place. With tears in my eyes I swiped my card so this woman would stop belittling me in front of the other customers, as if my financial situation wasn't embarrassing enough. As I was leaving, I called back up to the clinic to give them an earful. I was livid. A sweet woman named Heather answered the phone, apologizing on behalf of the rude receptionist, apologizing for all the miscommunications, and apologizing for the unproffesionalism. She explained that she would take care of the problems for me, she discussed the extra fees very openly, and told me there'd be another 20 fee the next day, which was fine, I just needed the communication. Finally my boyfriend got my bunny for me, Heather gave him the proper guidelines for after care, she continued apologizing, and thanked us for our patience. Heathers kindness and professionalism is the only thing that saved their rating. Also, it may not be entirely her, but I am giving her the recognition for my rabbits quick recovery. A personal thank you from me to Heather for showing me humanity despite my circumstance and for taking care of rabbit. If I ever go back, I will only go through her. Period. Read Less

Dr. Vaughn is a fabulous vet and her staff are wonderful, caring people. We appreciate everything Dr. Vaughn and her staff have done for our dogs. With 13 dogs, someone is always having an issue. I trust Dr. Vaughn completely. Not only does Dr. Vaughn take care of our dogs and puppies, she teaches me how to care for them and keeps me up-to-date on all the latest news and changes in veterinarian care. Thank you for all you do. We love you guys. Read Less

Dr. Vaughn is the best vet I have ever been to. The love and concern she has for your pets is phenomenal! She even knew how to care for our sugar glider, Bitsey. We have been gone from Jackson for three years now, and wish there was a way to still see her (9 hour drive is pretty far, lol). We love you and miss you, Dr. Vaughn!! Read Less

Dr. Vaughn saved my Giselle dogs life a few years ago when we were on our way to AL. for Juliana's brain surgery. Giselle was suddenly dying and we found this clinic online by reviews. We had to leave Giselle with Dr. Vaughn to have her own surgery to save her life. She was so sick and alone Doc took her home evenings. I can't say enough good things about Dr. Vaughn. My only complaint is she doesn't live near me. But, she keeps up with Giselle and me. During my daughter's successful surgery Doc gave me daily reports on Giselle. Please like her page my friends. She's the BEST! Read Less

Northside Pet Clinic has been a part of my husband & my family for 50 years now. When my husband was a little boy his family used the clinic (Dr Tillery) and we have been together almost 30 years out of the 50. We literally do consider them as part of our family. They have gone over and beyond the call of duty on behalf of our dogs. We have all laughed, cried & mourned over our dogs. We know that when we leave our rescue we have now of over 7 years she is in good hands and we have no worries. We like the fact that Dr. Vaughn and staff can do anything necessary to accommodate our needs for our baby. We love Dr. Vaughn and the clinic! Mary, Robert and Duchess Weems Read Less

Although my regular vet faxed vaccination records, this clinic required my dog to be revaccinated. I was not told this until i arrived with my dog or I would have made other arrangements. Parvo vaccines are required for adult dogs when boarding. Pet owners fill out customary forms but are then asked the same information verbally across the clinic lobby. The day i picked my dog up, she was examined without me present (although i made an appointment) which completely went against my wishes. Her healing leg was left unsplinted and she reinjured it in her excitement to see me after having been boarded for several days. Rather than her things being brought to me at the same time she was & in the bag I brought with her, I was given her splint when I arrived, her blanket was shoved at me while trying to get her harness on correctly, then her bag & extra food was brought out to me. This clinic is chaotic and poorly run. My dog will not be boarded here again.Read Less

Dr. Vaughn is an excellent and amazing veterinarian and surgeon and the best one I have ever had. I have both dogs and cats and Dr. Vaughn has saved two of my kitten's lives. In April of 2011, my dog Kippie, a peek/pom/poo, had a knot come up on her leg and I took her to my vet and they took a biopsy and sent it to MS State Veterinary School. They diagnosed it as a cancer called, hemangiopericytoma. Their recommendation was to remove the leg and then she would need two months of radiation at their facility. If I did not do this she would be dead in two months. My vet said if I did not want to go to that extreme or expense she suggested to just remove the leg. I went to a second vet and they said to also remove the leg. Third vet, absolutely remove the leg! I could not do that as Kippie is my athlete and loves to run so I did nothing and decided to let the cancer do whatever it would do and let her have quality of life, rather than quantity. January of 2014, I realized I had to do something, the tumor was now the size of a huge orange or a small grapefruit and was beginning to bleed, so I asked my new vet, Dr. Vaughn if she would remove the leg. She said she thought she could remove the tumor and if necessary use artificial skin to close the wound. This was the reason every vet would not try to remove the tumor as there would be not enough skin to close the wound. Dr. Vaughn cleared her schedule and operated and it was a huge success! My dog is as normalas can be and can run and jump and lives a wonderful full life!!! I cannot thank her enough for doing the impossible, especially when no other vet would touch it! I do keep her on Science Diet ND a food to fight cancer, and right now she is doing great! Thank you so much to Dr. Vaughn who was willing to go that extra mile for a little dog!Read Less

Dr. Vaughn is not only an excellent surgeon, but she's the the most intelligent, most informed vet around. She loves the animals as her own. My sweet 11-year old dog died in Dr. V's bed! How many vets do you know that take home their critical patients? Thank you Dr. V! Read Less

Dr. Kathy Vaughn and staff go above and beyond in the care of animals. She has cared for many of my beloved pets over the years and has done so with great skill and compassion. You won't find a better vet or surgeon in the Jackson metro area. Read Less