We visited this office under awful circumstances and received bad news about our longtime family pet. We made the decision to euthanize our pet due to her deteriorating health and it was extremely difficult as expected. The entire staff was extremely accommodating, empathetic and professional. I would recommend this team of animal lovers to any one looking for care for their pet. Thank you for helping us at a very difficult time for our family. Your staff made all the difference and we will be forever thankful to you all. Thank you Marsha Thompson and team. Read Less

From the moment you walk in til the moment you leave, excellent service! Dr. Davis made us feel like we were in the best hands possible when it comes to pet care. After re-homing a bulldog and taking him to the vet for the first time, she walked us through his allergies and other steps to keep him healthy. The other staff who assisted us were incredibly friendly and helpful, even pulling out some grain-free treats for our pup! Couldn't have asked for better Veterinary care! Read Less

Dr. Hart and all of the staff at Bal-Coeur AH are wonderful! Dr. Hart has performed numerous surgeries on my dogs, all have been somewhat complicated, and all have had successful outcomes. He is brilliant! Part of his intelligence is knowing when to consult specialists in the area of concern. Some of our dogs are not so friendly. Dr. Hart and the vet techs handle our dogs safely and understand how to conduct a thorough and safe examination on dogs of this temperament. The staff at Bal-Coeur take the time to explain everything to us and never leave any stone unturned. Switching my pet's veterinarian to Dr. Hart was a decision that my husband and I feel great about! Read Less

They were very understanding during a difficult and emotional situation with my cat. The front desk consoled me and the doctor gave his absolute best in recommending treatment and the next course of action.Read Less

My dog had been sick for months. I had taken him to three different vets to find what the problem was. I took him to VCA where we saw a vet that is not even an actual vet there, she was a fill in and they ran tests on him and charged me $350 to tell me it was due to stress. They sent me home with stomach meds and told me to feed him chicken and rice. My dogs problems got worse. I called VCA and told them and they recommended I go to a specialist, which would cost about $300 just to walk in the door. So I drove to our old vet in Tulsa, OK(which is a VCA animal hospital as well and I love them and know their workers by name) where they told me they think he's allergic to chicken. After two days of giving him a new non chicken diet, all of his symptoms were gone! Now I have a happy puppy no thanks to these idiots running this office in Bal-Coeur! A month later, I contact their office again to order my dogs heart worm medicine for the home delivery program that they offer. The lady in the office had no idea what I was talking about! I had to tell her what the company she works for offered! Ridiculous! She still didn't understand! I had to have my vet in Tulsa contact the VCA in Bal-Coeur and tell her what the home delivery program was! They contacted me and told me they needed to see my other dog before they could send me the heart worm meds but told me I would get her first appointment free since they had never seen her before. So I made an appointment. The morning of the appointment it was bad weather and some of the roads had flooded so I called the office and tried to cancel the appointment that day but no one answered. I called back a few days later to reschedule the appointment to which they informed me that I would no longer be able to have her first appointment free of charge because I didn't call and cancel the first appointment. These people don't know what they're doing! All they care about is how much money you're giving them! My sweet babies will never set foot back in that facility! If you're looking for a good vet that will care for your pet and not cheat you out of your money, I highly recommend looking elsewhere because this is not the place! Read Less

Dr. Hart is the best! So considerate to my dog & concerned enough about his well being to follow up via phone call. He's been doing this long enough that he knows what he's doing and I'm confident in the care he gives. Rest of the team is fabulous too. Front desk was helpful & friendly. Techs were quick & knowledgeable.Read Less