Wow! This facility and the staff are awesome! We brought our old bull dog to them at the very end of his life. They were so kind and generous during this rough time we were going through! We will definitely be bringing our future family pets/members to them in the future! Thanks once again! Read Less

I began going here 7 years ago. I loved Dr Smith! Unfortunately she moved to a different clinic and I have very rarely been happy since. The only thing this animal hospital is good for is getting their yearly shots. We have gone through many things to battle and Dr Rowe's solution is always flagyl. Which was making my dog more sick. I went to a place down the street and they always brought my dog back to health. The thing that puts this place over the top in bad service is they have no room for emergencies. Maybe instead of investing your money in building a new location, they should have a couple more Doctors on the staff to actually help our Fur Babies. Will never be going back.... Read Less

The doctors make assumptions on your pet's health based on no evidence. One told me my cat was throwing up cause it ate a flea. Really? Also another one told me my dog had a food allergy. After buying expensive food and seeing no change, I went to a different vet who did actual testing and there was no food allergies at all.Read Less

Dr. Rowe is a fantastic vet! Our little dog, Spankie, is 19 years old, and has had some special circumstances because of his age. Dr. Rowe patiently and thoughtfully explains all your options for care and treatment and you can feel absolutely comfortable asking any questions. He is an excellent listener and he will take the time you need to allow you to make the decisions which will truly feel good to you in maintaining the health and longevity of your pet. Perhaps most importantly, Dr. Rowe truly enjoys the animals he tends to. He treats them with kindness, care and respect. His services are very diverse, from standard Western medicine options to wholistic and alternative natural practice treatments, like acupuncture. His acupuncture has been a wonder for our dog. It has lessened his arthritis pain, rejuvenated him and helped him sleep better. If you are looking for a vet that will offer exemplary care and put both you and your pet at ease then I encourage you to make an appointment with Dr. Rowe, at Aid Animal Hospital. Read Less

I just took my dog Boss Hogg, who is 13, to see Dr. Wilder.  She and the staff were terrific and explained everything to me, were upfront with pricing, which was very reasonable, and this visit was one of the best experiences for me and especially for Boss Hogg. Read Less

Awesome veterinarian. I've been taking my dog Samson to Aid since the day I adopted him. When we first took him to meet Dr. Rowe he was recovering from heart worms, having heart problems and in the early stages of kidney failure.  He was also over 15 pounds underweight. He was a happy dog, but very sick.  But amazingly 41/2 years later he's still going strong thanks to the excellent medical care and advice of the Doctor and staff at Aid Animal Hospital. We appreciate everything you've done for him and most importantly, so does Samson. Thank you. Take your pets there, you'll be glad you did. Read Less

I have to say that this review is based mainly on the reception staff and not on the vet. Dr. Rowe was my veterinarian for over 10 years, I have spent literally thousands of dollars at this clinic over those years without complaint, and don't have one bad thing to say about him. However, I was forced to switch vets after an incident involving one of the receptionists. I have a 14 year old dog and when I got home from work one day, I found her collapsed on the hardwood floor. She had had a bathroom accident in the house and then because the floor was wet and slippery, couldn't get her footing and probably panicked (she has arthritis trouble). She was alert, responsive, calm, and took a treat when I offered it to her (so no diminished appetite), but she seemed stiff and sore (probably hurt her back and/or hips from repeatedly trying to get up off the floor) and I could tell she wasn't quite her normal self.  I called Aid and told them what had happened, and asked if I could bring her in so Dr. Rowe could check her over, but was rudely informed by the receptionist (her name was "Brit") that Dr. Rowe was double booked, had no available appointments whatsoever and would not be able to fit me in until next Wednesday (this was on a Thursday - so it would be almost a week). Brit then repeatedly told me I needed to take my dog to an emergency clinic. There was no offer to have Dr. Rowe give me a call back later, there was no offer to check with him between patients and have a vet tech call me back, no offer to even just drop my dog off there so he could at least give her a quick check - NOTHING. Any time I tried to speak, she just kept telling me to take my dog to the emergency clinic. I brought my dog in to that clinic monthly for Adequan shots, was there biweekly picking up heart medication for my cat, had two animals put to sleep there and was often calling to make appointments (I have three cats plus my dog). When I have been a client somewhere for that many years, I would expect to be treated with a little bit of compassion and at the bare minimum, some decent customer service - but apparently that is asking too much. I also used to work at a vet clinic and I know the difference between a life-threatening emergency, and my dog being sore and wanting HER VET who has her chart and knows her history to check her over. My dog did not appear to have any broken bones, wasn't even limping as much as she just seemed stiff, she was not having trouble breathing, her eyes were responding normally, she ate her dinner; there was no sign of a bad injury or stroke, she was not in a state of crisis and I have plenty of pain medication for her at home (another reason I was often at Aid - refilling her multiple arthritis medications). What would have been the point of taking her to an emergency vet? To pay several hundred dollars to be given medication I already have at home and be told to call my regular vet in the morning? The simple fact that I was not even offered a call back from Dr. Rowe, that the receptionist was repeatedly trying to get me off the phone (she honestly acted like I was bothering her) and kept telling me to go to the emergency vet, and the realization that apparently I can't even get an appointment with my vet without six days of notice, is ridiculous. I switched vets the next day and now go to Kansas City Veterinary Care, where everyone has been incredibly compassionate, patient and friendly and there are several very good vets on staff. I had noticed over the past several months that there seemed to have been a complete overhaul in the front office staff at Aid. A big mistake, in my opinion. I miss all of the sweet ladies who used to work there. The new ones are not an improvement. Read Less

I absolutely love this place.  I have a Yorkiepoo, who is the love of my life.  I was having issues with Banfield (Petsmart) being able to determine what was wrong with my baby, when an acquaintance recommended that I take her to Aid Animal Hospital.  Best thing I've done for her and me.  They are so kind, thoughtful, easy going and knowledgeable.  Like another reviewer noted, Dr. Rowe is not letting grass grow under his feet, he keeps up to date with what's new in the animal world.  And then he passes it on to us.  I just wish he would hold some type of seminar, at least yearly or every 6 months, to tell us about some of the things that he's learned.  I would attend as many as I could.  I feel so confident and assured that I'm taking MyBoo to the right place. Aid Animal Hospital you are my number  one Bama of the year!! Read Less

I've been here way too many times during the past month! My dog took a weird turn an tore a ligament in his knee. Dr. Rowe explored different options and made sure there would be minimal complications before deciding surgery would be the best option. He even contacted me on a Friday evening after taking the time to fully explain his situation.The surgery was successful and so was his follow up visit. He is also getting acupuncture to help with the healing process.The staff is all friendly and knowledgable as well! This is the fourth vet we've worked with since moving here that many years ago. No need to go anywhere else now and grateful that we found a vet that my dog feels comfortable with as well!! Read Less

great service. the Dr's are awesome and fully inform you of what needs to be done and how much it will cost. the vet techs/ receptionists are sweet and eager to please. the only thing i would change about this place is not having cats laying around in the lobby. my dogs go crazy every time. i have a cat killer. Read Less

This animal hospital has very bad service. I have a lab that i boarded there for two nights because my family went out of town and I wanted to make sure that my dogs were taken care of. When we got them my lab had baseball sized cuts on his elbows, had cuts around his eyes, his nose was completely dry, and his was severely dehydrated. As soon as he came home he went straight to his water bowl and we had to take the water bowl away because he was going to make himself sick. My other dog who is smaller had feces matted on her behind. This place made me sick, my best advice to you is find another hospital to take care of your dogs.Read Less

Friendly and knowledge staff. I've been taking my dog here since I moved into the area a couple years ago. Pricing is extremely reasonable and honest. I highly recommend aid animal hospital to anyone looking for a vet clinic. Read Less

I have been bringing my dog to Aid since I got her as a puppy 8 years ago. Dr. Rowe has been the most compassionate and understanding vet I've ever had the privilege of taking a pet to. He always explains his reasoning for treatments and accepts decisions I make involving my pet's care without criticism. His receptionists and assistants have always been very friendly and helpful as well. As far as other vets in his office, most have been outstanding. There was one vet (who I believe is mentioned in another review) who had very different opinions than I did about my pet's care, but she no longer works there. So, in my opinion, Aid is again an excellent 5+ star facility. Read Less

I can't believe I haven't written a review about this place yet. I've had dogs all my life and have never been as impressed with and confident in a vet as I am with Dr. Rowe. I'm sure this review will be on the long side but I just have so many good things to say!We started going here back in 2011 when we lived less than ten blocks away, We have since moved, and despite being closer to many other good veterinarians, we still go to Aid because I couldn't imagine going anywhere else. The entire experience is always wonderful.When you first call to make your appointment, the ladies at the front desk are always so polite and friendly. It's the same when you get there to check in. When I walk in, they know who I am and which dog I have with me. Obviously a vet is someone you don't want to have to visit too often, but when that is the case, they make the best of it.On a side note, while checking in one time, One of the other ladies was answering phones, and I suddenly heard her voice and demeanor completely change from friendly and up beat to concerned and sympathetic. I realized that the person on the line was calling to schedule an appointment to have their dog put to sleep, and I was just so touched by how understanding and supportive she was being. When you have to make such a difficult decision, the last thing you want to hear is someone being business-like and emotionless.I've never had to wait long at all once in the waiting room. Once in the exam room, Dr. Rowe is fantastic. He remembers my dogs, and he will often times even ask about how the other ones are doing. Especially if one has been in lately for an issue, he'll ask how that's going. He is very thorough and does such a fantastic job of explaining things. When talking about medical issues or dog anatomy, he doesn't talk down to you at all, he talks to you like an equal. It really lets me feel like I can actually make an informed decision about my pet's care when I feel like I have a more in depth understanding of what's going on. So I really appreciate all the information he gives. I also love that I can ask for his opinion on anything and get a good response from him, and the reasons why he feels that way. With a vet, I want someone who I can ask "if it was your dog, what would you do?" and get a real answer, and with Dr. Rowe, I can.Another thing I love is how he doesn't settle. He is always working to learn more about new techniques and treatments, and just more about animals and specific breeds in general. On some visits, I'll be there for a specific issue with one of my dogs, and he'll tell me how he was recently at  conference or something where he  had gone to a talk on that specific issue, and here are some of the new things he picked up from it. I am much more comfortable trusting my pets to someone who is always trying to learn more, as opposed to someone who got their degree years ago, and hasn't done any refreshers or additional learning since.When one of my dogs had a collapsed lung, everything I read about the issue talked about how surgery was the best option. But I knew that was a very expensive option, as well as a very intrusive option for my dog, who was getting up there in years. They thought it would be best to try and treat his lung medicinally rather than surgically, and lo and behold a few months later the x-rays showed the lung had opened back up. Knowing that 90% of other vets would have just told me to get surgery, stuff like this is why we love Aid Animal Hospital so much!In 2012, my dog passed away unexpectedly. Due to the circumstances, we had to take him to an emergency vet across town, but sadly he didn't make it. I was beyond crushed. In the mail, I received a beautiful sympathy card from them, as well as a note that they had placed my dog in a memorial naming program at a local rescue, who would then name one of their incoming rescue dogs in honor of my pet. I was beyond touched by this. They didn't have to send me a sympathy card, and they went above and beyond to let me know my pet was loved. And all this, when he didn't even pass away at their facility.I could go on for hours and hours about all the things I love about Aid.  But to summarize all of my feelings, I feel so lucky to have found a place to take my dogs that is outstanding in both the level of care/treatment they provide, as well as the level of service. Read Less

I recently got a 12 week old kitten, Blue.  He is so special to my boyfriend and I. It is our first pet together so we are quite new at this. As nervous as i was to find a vet i called around to several places in the area and when I called Aid they were immediately kind, compassionate and very helpful.We took him there for his first visit and he loved the experience. As my boyfriend put it the doctor was a "kitty whisper". Just today actually, we had to take him in because he was very lethargic and didn't want to move much last night after a bath. I was so worried, but i called Aid this morning and they got him right in and took such good care of him. Also were very understanding as far as payment went. They set us up on a payment plan for his x-rays,splint and other expenses. I HIGHLY RECOMMEND them!! they are so friendly and make you feel at ease during difficult situations. Read Less

The light of my life is a little, brindled, Pit Bull who thinks Dr. Rowe is pretty neat. While that's nearly enough for me ( after seeing a vet elsewhere whom she disliked immensely and who disliked her- even called her names based on breed!) I was impressed by the courtesy and professionalism of the staff- from my first phone call to my follow up appointment call. I appreciate the sound, direct veterinary advice that we receive, and the care and concern shown for my baby. We will definitely be back ( our next appointment is already scheduled)! Read Less

Took my dog for her first vet appointment at Aid Animal Hospital and the previous reviews were spot on.  It's a small clinic right on Wornall Rd in Waldo, not much to look but that really doesn't matter to me.  Upon arrival had to wait a few minutes to get checked in but that was because the front desk staff was making sure one of their customers fully understood the discharge instructions for their animal. They even have a sign asking for patience because you will receive the exact same attention, which I did when I was checking in and out.  Very reasonably priced, they did not charge for an exam, only the tests and vaccinations.  The front desk staff advised that will likely change their billing after the first of the year due to increased popularity of pet insurance but I'm sure overall it will even itself out. Read Less

Dr. Rowe takes very good care of my dog. I first came to Aid Animal Hospital because I noticed they do accupuncture treatments. I like to take a more holistic approach in healing, and Dr. Rowe is very open and understanding. The staff is knowledgeable and they seem to really care about your pet. I highly recommend them. Read Less

We have been taking our cats to AID Animal Hospital for as long as I can remember, and they have always gone out of their way to treat them and ourselves with great care. Dr. Culley and Dr. Rowe are two of the best vets I have ever met. When we lost one of our cats due to old age last year, they both gave us great comfort during a very hard time. We will continue to take our pets here as long as we live in the KC area. Highly recommended! Read Less