We are new to the area. I called to get some info on services. The gal that answered the phone sounded like I woke her from a nap. As I asked basic questions about which shots were required & other basic relative guidelines to my pet's impending procedure, she didn't sound like she knew much and at one point she even said "I dont know". I'm pretty sure I could've received more info if I called the hotline at the zoo. I hung up & called a couple other places. The ladies that answered thier phones walked me through pre-exam requirements, necessary shots, labs, length of stay and detailed the costs of each proceedure. Phone business accounts for over 70% of ones business. She wasnt rude, I can even deal with rude, I get it, some people have bad days, but If this clueless lady is the first point of contact for this business, how clueless is everyone else under this roof? There is no way I'll bring my fur baby here. I'll pay double somewhere else to a staff that is educated & knowledgeable in the animal field. Read Less

The fact that you refused your services and did what you thought was best for us without giving us any other option or even consulting with us was horrible constumer service. you don’t get to make decisions for us we didn’t care about you charging us and telling us if he had it later if you suspected that he had the symptoms then you should’ve seen him and examined him gave us some medicine or something. You people tried to act sentimental and referred us to other clinics but our puppy was dying at that moment. We asked you if you could do anything and you said no because you didn’t have any test not, you never said that a shipment would come Monday and even if it were coming Monday you could’ve possibly saved him prolonged his life by at least giving him hydration. Who are you to tell us what we did wrong with our last 1 puppy not “puppies” thats not your place to tell us that we were wrong and that we didn’t take action to vaccinate our puppy. we did not know the symptoms of parvo we rushed him to the clinic and he got all of his shots but it was to late for him. For you to try to call us out publicly and tell us that we were wrong is nonhuman espicially when we tried to seek help in that moment that’s all that matters you all need to re-evaluate your life’s and the way you do your jobs because no matter how many times you tell us we are wrong your wrong for refusing us service if you really cared about animals you would’ve helped. Read Less

Disgusting with their customer services. My puppy had parvo and because they were about to “ close” they referred us to other clinics . They told us there was literally nothing they could possibly do, when they could’ve hooked him up to an iv right then. That dump needs to be shut down and a real practice should should be built . One that actually cares and loves animals. Read Less