Shoal Creek Animal Hospital

I give them no stars! Do not take your pet here for the daycare! I recently took my pet here and was told that she was aggressive and so she needed to have special treatment by being placed in a kennel and frequently let out to be played with. I left her and ran some errands that day I dropped her off at 2 and picked her up at 5:30. My dog is a shepherd mix and I just adopted her from KC pet project I’ve only had her a couple months and she is very sweet she loves people and she may act aggressive when on a leash towards other dogs but once off the leash she’s the sweetest to everyone and any dog that aproaches her. She is taken to the dog park a lot so she isn’t nervous or anxious at all when around new people or new dogs. After picking her up I noticed her whole deminor was different she was walking around as if something had happened to her. She was emotionally distraught and when I got home she was very skiddish and went right to her kennel. I then looked at her and discovered a pretty good sized gash on her right lower leg. This gash was NOT there when I dropped her off. By this point I was furious this was her first time even going to a daycare and she had a big gash on her leg. It was 6 pm so I could do nothing except call in the morning. So I called and then I was told that my dog was aggressive so she wasn’t allowed to be in the daycare with the other dogs so instead she was kenneled. The girl that handled my dog told me that nothing out of the ordinary happened to my dog she said my dog was very anxious and jumped on top of all the other dogs to get to the door when she was taken out of her kennel. I was told that my dog may have did this herself and that they would check for blood or sharp areas in the kennel where she was kept. This wound looks as if there was an altercation with my dog. The staff was very nice and willing to look at my dog even though they were all booked for appointments. So I wasted my gas going to liberty and they looked at my dog and called it a “scratch” when clearly it was far more than that. To get a better look they took her back to look at her gash and then brought her back to try to tell me that the wound was a “scab” and it’s three days old and that this didn’t happen here at daycare and that there was no way to no what happened. I was beyond unhappy with this because we both knew that was not the truth. If it was three days old I would have seen it I’m around my dog all day most of the time. When I leave she is put in a safe $159.00 kennel with padding and plenty of room to roam. I think someone’s back was turned when this altercation happened or someone’s not telling the whole story. I am very upset with this place I will not be coming back. I do not trust these people with my dog. My dog clearly went through some trauma by the way she was acting and is still acting today. This would be a different story if they would have called me and told me or told me what had happened when I picked my dog up and then if they tried to handle it or wrap up the wound. But none of that was taken place. If I brought her in with a wound I would have told the staff or made note of it in the paperwork I had to fill out in order for her to be there. The wound is pretty obvious and you can easy spot it out. Everyone in that office and myself all know that I did NOT bring my dog into daycare with a quarter size gash on her leg. This had happened there because she hasn’t been anywhere else where this could have happened. Very unsatisfied with them. Read Less

Daycare success for my Einstein. My labradoodle pup has so much energy and needed that super dose of stimulation. Walks weren't working and throwing a toy for hours on end wasnt either! His first day of daycare was today and I was skeptical at first if it worked. He came home and still wanted to play play play and then all of a sudden, he disappeared. I found him on the kitchen floor passed out! SUCCESS!!! I watched him for most of the day on the doggie cam! He seemed to be having so much fun just running around and being a dog! The staff here are super amazing and so friendly. It was hard for me to trust leaving my pup, but after a tour and his trial run, I'm so glad I gave this place a chance. Thank you #shoalcreekanimalhospitalkc for everything! Read Less

Daycare success for my Einstein. My labradoodle pup has so much energy and needed that super dose of stimulation. Walks weren't working and throwing a toy for hours on end wasnt either! His first day of daycare was today and I was skeptical at first if it worked. He came home and still wanted to play play play and then all of a sudden, he disappeared. I found him on the kitchen floor passed out! SUCCESS!!! I watched him for most of the day on the doggie cam! He seemed to be having so much fun just running around and being a dog! The staff here are super amazing and so friendly. It was hard for me to trust leaving my pup, but after a tour and his trial run, I'm so glad I gave this place a chance. Thank you #shoalcreekanimalhospitalkc for everything! Read Less

Wanted to use the doggy daycamp services and began browsing.. Watched the big dog indoor web cam for not even a minute in a half and saw one of the caretakers yelling and pushing the dogs. Then watched her grab a dog violently by the neck and drag him. Was not pleased at all and very upset. So watch the webcams first before taking your animal here. Read Less

I don’t know where to start on how much I love these people. I started taking my lab to Dr. Cowan and bringing her to the day care when we moved to the area when she was a young 3 year old. They all have loved her like their own and I always knew she was in good hands. As she started to age Dr. Cowan gave me lots of ideas on how to keep her healthy and active. I can’t say enough about Adequin injections! However, right after Thanksgiving we had to put our now 15 year old ...fur baby to sleep. This has been extremely difficult for me, but the staff have been absolutely the best. They cried with our family and did everything possible to make it a comforting moment. I just recently picked up her ashes and was also given her paw print in clay and a card signed by all of them with kind words of our dear Lucky. It will take me a long time before I can have another dog, but when I do they will come here! See More Read Less

Took my dog in perfectly fine, happy, healthy and very playful, just for an annual well visit. He wasn't the same after we left there. Didn't eat all day and hardly wanted to drink, play or even walk. Thought maybe side effects from the shotts. But it's because veterinarian created a problem by irritating and puncturing anal abscess. My poor dog is now bleeding from his rectum area, less than 24 hours after his appointment. Took him in today and they wanted to charge me. ... Now they said they can express/drain it for a cost... for a problem their veterinarian caused! Veterinarian was very rude, sarcastic, obnoxious, and unprofessional! Of course she denied that it was her fault! Owner refuses to take calls from customers. Very money hungry! Do not take your pet here! They will rob you of your money! They don't care about animals, they won't care about your pet, just care about making money with unethical practices. If you love your pet, please don't take him/her there! All is good, as long as they don't screw up your pet's health! When they do mess up, they will not own up to their mistakes and will not take fault to avoid lawsuits and claims, and also to make money off! See More Read Less

I only give them 2 stars because they have 1 amazing doctor. Everything else here goes further and further down hill. Recently I took my dog in for a rash. She kept looking at his ears and treated that! I am too frustrated to even go further into this! Read Less

All they care about is money, not the health or wellbeing of your pet. I recently spent $400 to have my dog seen here, partially for concern of an ear infection, and as the week went on his ear was actually getting worse--even though I was told there was no infection. He was shaking his head, there was yellow drainage and a foul odor coming from his ear. I called Shoal Creek to see if I could get him seen and told them he was just there less than a week prior and I'd like to get it reassessed. I was told I'd be charged again to be seen by the vet. I told them I'd gladly pay for medicine, but as I was just seen there 6 days prior maybe they could do something about an additional exam fee. The answer was no, I'd be charged again. I will never be going back to this joke of an office. So much for follow-up visits or customer service. There are much better veterinarians in the area and they will provide much better care than the care your pet could get at this place. Read Less

All they care about is money, not the health or wellbeing of your pet. I recently spent $400 to have my dog seen here, partially for concern of an ear infection, and as the week went on his ear was actually getting worse--even though I was told there was no infection. He was shaking his head, there was yellow drainage and a foul odor coming from his ear. I called Shoal Creek to see if I could get him seen and told them he was just there less than a week prior and I'd like to ...get it reassessed. I was told I'd be charged again to be seen by the vet. I told them I'd gladly pay for medicine, but as I was just seen there 6 days prior maybe they could do something about an additional exam fee. The answer was no, I'd be charged again. I will never be going back to this joke of an office. So much for follow-up visits or customer service. There are much better veterinarians in the area and they will provide much better care than the care your pet could get at this place. See More Read Less

This is my favorite pet hospital to go to. The staff is always nice, and very helpful, most of all the prices are very reasonable for the quality of service that you receive.I've taken my pooch here for blood draws, fecal tests, and overall physicals; my dog is usually fear aggressive but this place has a very positive energy about it and my dog has surprisingly never so much as even nipped at anyone who works there, and even if he were to, they are all extremely understanding about dogs that have some sort of fear or anxiety.The medications that we have received are really well priced, especially comparing to other pet hospitals and vet clinics in the area. Read Less

I took my cat to Dr Cowan for surgery when two other vets mentioned the word euthanasia for one of my options . I knew it wasn't his time to go . Surgery went well and my baby was home in 24hrs after surgery and doing amazing . We will be forever thankful . And if anyone is ever in the same situation as my cat was I hope they share Calmie's success story . Rachel was always so helpful with all my questions and calling to check on him . Read Less

Very nice place! You'll need costly "extras" to board your dog here though. Usually they don't need a heartworm test to board, but here they do! And a full exam if your dog hasn't been seen by them before!Read Less

We love Shoal Creek. Our fur babies have been very well taken care of from the front staff, grooming, vet techs and the Veterinarians. They have been so helpful and have went above and beyond to make sure our dogs get the best care! Wouldn't go anywhere else! Read Less

We have been going to Shoal creek for 10 years. They ar wonderful and have taken such great care of my Furry family members. Marley, Pancakes and Boo who crossed over to the rainbow bridge. They were essential in the lives with them and in the end. Now continuing the same trend with my 2 Great Danes Bumble 2 years and Grandpaw 4 years. Dr Cowan is wonderful and I trust him with direction and care for our boys.Read Less

Very well organized and clean. They get you in and out very fast but they do not hurry you. They take great care of the animals. I have boarded both my dogs here and feel they are taken very good care of. Read Less

We are visiting from Boulder and rescued our 13-year-old dog two years ago from the Boulder Humane Society. We drove nine hours with him on my lap and dropped him off here a few days ago. We miss him like crazy but we know that he's being well taken care of! Thank you Shoalcreek for loving our dog Jack. Read Less

I have been taking my dog Oakley, to doggy daycare for over a year now. He knows which days of the week he gets to go and is so very excited on those Tuesday and Thursday mornings. He gets out of the car so fast, I can hardly hold onto him. The staff is amazing and you can tell they genuinely love the dogs! I tell everyone how wonderful this place is. Read Less

I am a new customer. I just Love this place. Ryker is a puppy they take Excellent care of him Everytime I bring him here. I am a Very Happy customer. Thank u All for Always making us feel so Welcomed Everytime we walk in the door.Read Less

Our Priscilla has been very well taken care of by the staff here for over 2 years now. She goes to daycare regularly and she always gets excited when we pull up to the building. She is familiar and very affectionate with all of the daycare staff. They call me immediately if they find anything concerning with Priscilla's health and take steps to treat her. I don't have to worry about her health or even grooming. They do it all there and they're on top of it! We've used them for boarding and all of Prissy's vet care since she joined our family. I would never take her anywhere else. Read Less

I've always been pleased with their service and care for my cats. I've been going here because it's close to home, they have reasonable prices, and the doctors and staff have been excellent. I have taken my cats in for routine visits, grooming (sedation) for my long-haired cat, and even had to have a bladder stone surgically removed from my other cat. I have to visit at least once a month for food and they are excellent. Highly recommend!! Read Less

I take my dogs here for the vet, boarding and daycare. I would not take my dogs anywhere else. The staff is very friendly and knowledgeable. My dogs love knowing they are coming here. I watch them on the daycare cameras and I am always very pleased with what I see. I highly recommend everyone to bring their pets here for everything they need!!!! Read Less

Our three dogs are our children.  We haven't had them boarded since they were puppies and now they are 7 years old.  I was anxious to say the least to leave them in the care of someone else for 5 days.  The was tremendously sympathetic and treated our three dogs with love from the moment we arrived.  It is easy for us to tell they were treated well, because they were excited to go back as we got out of the car, a few weeks later, to see the veterinarian. We are VERY particular when it comes to veterinary care for our dogs.  We are new to the KC area and Shoal Creek Animal Hospital has exceeded all of our expectations. Read Less

I will never take an animal here again. My dog had a fatty tumor removed the swelling didn’t go down after 3 months when it was supposed to be down I took him back and they said they would have to do sugury again for another $400.00 I took him to another vet the took out over 5 lbs of the tumor $190.00. I had two dogs boarded for 4 days they did test I never approved. Someone had marked on the ticket I signed that I wanted them done, $500.00. If you have a problem in the middle of the night they belong to Blue Pearl you can’t even ask them a question no one is on call. It’s all about how much they can make off you. Read Less

Please do not take your animals here. I wouldn’t wish what we are going through on my worst enemy. We boarded our dog at Shoal Creek Animal Lodge over Labor Day weekend. We dropped off a happy, energetic and healthy 2 year old French bulldog. We picked up a dog paralyzed and in pain. They carried him out to my husband saying that when they tried to take him for his morning walk his legs wouldn't work. No one knows what happened to him or when. No one bothered to call us or take him to the animal hospital attached to the facility where he is an established patient. They also did not provide us with his normal logs at the time of pick up that show when he was cared for. With spinal injuries immediate action is imperative which we have no idea when it occurred. We called them and demanded he be seen and that someone be responsible for this. They saw him and did a quick exam and said French bulldogs are prone to spine problems and that they are not responsible. "It just so happened he had an incident while he was there, it could have happened at any time." They sent him home with prednisone and muscle relaxers and no pain medication. They did not do an xray. How can they make the assumption that he was predisposed to spinal problems without doing any diagnostic testing and no history of any health issues including spine problems. They did not give us instruction on how to express his bladder seeing that paralyzed dogs can’t pass urine on their own or even mention this to us. They did not tell us how to care for him at all or support his spine. They told us "Feel free to get a second opinion." This is all from the facility that had always treated him. They were so busy not claiming responsibility that they did not provide adequate care or concern. Once he was home he was in so much pain that he flopped around like he was having a seizure. Most likely this made it even worse. This could have been avoided if they provided us with pain medication and instruction on how to care for him. They have never once called to check on him and see how he is doing. However, they did call later that day to tell us that they wouldn’t bill us for the visit but we have a balance on our account for the medication. Since having him home we have found that he has a loose front bottom tooth, a 1 inch laceration on the back of his head, and two puncture marks on the right side of his neck/shoulder area. It makes me sick to not know what happened to him. We have no idea if he will ever improve and we don't have the money for surgery and all the extensive treatment he may require. I am disgusted at the lack of care and concern for what happened to him while he was there. I will never know if it truly was a malformation that caused the paralysis or trauma. How can you pay for your pet to be safe and taken care of and they have no responsibility if the animal becomes injured while in their care. My family is traumatized. They proved to be the exact opposite of their mission statement. I pray no one else has to endure what we are going through. Read Less

Shoal Creek Animal Hospital was built not too many years ago. I've spent a lot of time in the area, in fact living there most of the last 15 years but leaving for a bit, shortly after Shoal Creek Animal Hospital was built. The building looked amazing for an animal hospital and frankly, I felt like it was probably outside my budget.So a little less than a week ago, my dog of eleven years was accused by a neighbor of biting them. Never mind the politics and unfortunate events that followed over the holiday weekend before I could get my dog transferred to Shoal Creek to serve out her 10 day quarantine, Mousse was transferred on a Tuesday and within an hour of hitting the ground, she'd already been bathed and dotted on by the staff. She couldn't hang out with the other dogs but the staff promised they'd give her extra love and attention and in watching them interact with her, they were profoundly sincere in promising to take good care of her during this unfortunate time. They encouraged me to bring her bed and toys and made her and themselves available for me to visit her as often as I could. Biting is not within my dog's character but they didn't know that, to them she wasn't a bad dog who got into trouble, she was an eleven year old Chocolate Lab that needed care and they were more than capable and willing to give the best care they could. Brilliant work to the staff at Shoal Creek Animal Hospital. I couldn't say better things about them. Read Less

This is by far hands-down the most friendly, clean accommodating pet care service around. The only better care my pet could receive would be at home. Unfortunately, I can't be with her 24/7 so this is the place she goes when I go to work, vacation, etc. I am a high maintenance pet owner who is very hard to please. They have met every request I have ever made. Thank you Shoal Creek Staff! Read Less