I was so excited to come to this place given their awesome mission. Hopefully our experience was a freak event, but we were treated by the rudest, most incompetent doctor (animal or human) that I've e... Read More
I was so excited to come to this place given their awesome mission. Hopefully our experience was a freak event, but we were treated by the rudest, most incompetent doctor (animal or human) that I've ever had the displeasure of meeting. Although the desk girls are very sweet, the tech was also dragging my scared puppy to the back rooms by the leash/neck!!I brought my nearly 7 month old Standard Poodle puppy here for a Rabies shot and microchip because I loved the idea behind this place and the reviews seemed good. The desk volunteer asked if, in addition to paying the costs of the visit, I could make an additional donation and I said I would, offering twice the amount they say most people donate.Although the staff at the desks are very nice, the tech and vet were horrible. My pup was slightly scared of the environment (she is usually outgoing), and the tech instead of calling her and enticing her started dragging her by the neck to get her microchip in the back rooms. I should have left then, but stupidly got up and sweet talked and cajoled her into following this woman who then resumed dragging her by the neck as soon as she got into the staff only area. I was told to wait while they did the microchip and that they would come back and talk to me before doing the rabies shot. The vet then came out with my pup, and the paperwork for everything (they did the rabies shot without my knowing it was happening or having a chance to be present) and immediately started barking at me with a really rude manner. The first thing that came out of her mouth was a very rude, "First, your dog is a year old. I can tell because she has all her adult teeth". I patiently explained that I bought her myself as an 8 week old puppy. This woman then continued to bark at my face "I know she is a year old. I know how to tell from their teeth". Well, I bought my puppy from a reputable breeder THE DAY SHE TURNED 8 WEEKS. She is registered with the AKC, and we know her exact birth date! We met her family and her entire litter of 10 siblings, and she was hardly larger (though puffier) than a grown Chihuahua; she was still even a little uncoordinated. Then, this vet proceeded to rudely lecture me because I wasn't ready to spay my puppy today. She informed me that my dog has already had her first heat (I told the vet she has not, which I know not from looking at her teeth but because I've raised her from a small puppy and have been with her every day of her life since she was 8 weeks) and that because she is a year old (???!!!) she is therefore already at higher risk of mammary cancer. My dog is exactly 6 months and 21 days and has not had a heat yet.Anything the vet said to me was extremely rude and lecturing. When I told her that my dog recently caught fleas, and that I just gave her K9 Advantage, but that I wanted to do something more immediate to help her scratch while the fleas die because she is scratching so bad she is matting all her hair and giving herself rashes, she offered nothing for relief, and, again in a very rude way, pushed me to buy their flea collar. Maybe she didn't hear when I *just* told her gave my pup K9 Advantage, a very effective flea treatment that should have the fleas dead in one more day, 12 hours before??We are very responsible dog parents. We give heart worm meds, flea meds, take our pup to the vet regularly, and have even take our dog to professional grooming on several occasions. We only came here because of recent financial hard times. And then, I offered to donate double their preferred amount, in addition to the costs of the visit.But this vet was had the rudest doctor I've ever had the misfortune of dealing with (including human doctors. I've never met a human or animal doctor this pretentious and rude). I would not return to this place for anything for my pup, not even a shot.We are 98% sure we will spay our puppy. We just weren't ready to do it today. But after being treated like this, and reading about people's problems with their spay and neuter on the Google reviews, I will go into debt to take my dog to a professional. That's too bad. I thought their mission was wonderful, and the desk staff are sure very nice. But we will never put ourselves to dealing with such an incompetent and rude vet like this again. Read Less