Gentle Doctor Animal Hospital

**Update: A lady called me from their office and told me that they were having phone issues so I am upping the review due to her follow up. However, I also tried to contact them over Facebook messenger and that request was also ignored. So 4 attempts to contact were not fruitful. I eventually had to spend more time and actually drive to their office location. This is unacceptable to me, in this day and age to not have a phone system that takes/records messages. Therefore, I am only bumping up the review by 2 stars. I still think their "emergency fee" policy is a bad one, especially if they can't even be bothered to respond to customers. ***************** If you just show up with your animal, they charge you extra for an "emergency visit". If you try to call and schedule an appointment they don't answer the phone. Nice little racket you guys have here. I've attempted to call you 3 times today each time the phone rings and rings until it clicks over to the busy tone. Answer your phones. Read Less

Just moved to the area with my two dogs that both are older and have congestive heart failure. First visit to the vet to meet them and have a check up went great. The office staff were very nice and accommodating. The vet staff and vet doctor we're very informative, kind, and thorough. I feel comfortable that we are in good hands here! Thankful to have a good vet office near by! Read Less

We had a horrifying experience the other day when my daughter (roughly 75 lbs) fell on top of our 7 week old puppy. Our pup was yelping and limping and I thought her paw or leg was broken for sure. We took her here and immediately felt at ease. They were amazing right away and calmed me down first thing. I didn't even call before going and I had never been there before but they took my lulu back right away and were putting me at ease the entire time. The vet tech that was working with us that day was absolutely amazing. I wish I could remember her name because she brought tears to my eyes by how amazing she was. I can not say enough good things about the staff especially the tech we had! I would for sure recommend this place to any and everyone!! Great place. Great staff!! Read Less

I came by with my dog. He had something on his back and I didn't know what it was. They were very friendly, told me it was a deer tick, and pulled it off for me. They didn't charge me for it. Granted, it was apparently a very easy thing to fix. Read Less

Went in to get the "recommended preventives" for my pet only to find out they were sold out. The women, (older, short, gray hair, heavy set,) was so incredible rude basically telling me if I would have bought them when I was there for my exam, I wouldn't be in this situation. I thought about explaining why I was here now, but realized it was none of her business. My wife said she is always rude, and out of line, and she will wait for another Receptionist just to avoid her. If we didn't love our doctor so much we wouldn't stay and put up with that woman's ignorance. Read Less

I cannot stress enough how great the people are at this place. Today I had to do the hardest thing a pet owner can go through and make the decision to have my 17 year old cat, Buddy, put to sleep. The nurse and doctor were extremely honest, helpful, professional, understanding, and sympathetic. They took an extremely difficult situation and truly made it as bearable as possible. They even gave me an imprint of Buddy's paw to remember him by. The disposal of the animal is humane, and several options are given. The nurse (I think her name was Kristen, sorry if I got it wrong!) even cried a little with us after Buddy was put to sleep and I had to give him over. Love this place and will never take my pets anywhere else if I can help it. Read Less

I have a beautiful Saint Bernard that has seizures with constant medication changes. I have been to two different pet hospitals and had helpful experiences but NOTHING compared to Gentle Doctor. Every doctor and tech that we have encountered is attentive, caring and goes above and beyond to communicate. I have received phone calls from the doctors in regards to questions and following up on how my pets are doing. I was referred Gentle Doctor when it was time for my first dog to unfortunately go to doggie heaven and they were more than compassionate. From that day and moved all 3 pets to Gentle Doctor and have not been disappointed. Read Less

They are knowledgeable, professional, caring and friendly. Happy atmosphere. Great hours to fit any schedule so you can get your baby seen right away! 🐕🐩🐈🐅🐒🐑🐇🐄🐻🐓🦃🦉🦎🐲🐋🐌🐞🐝🦋♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️ Read Less

Our dog had a sudden abscess by her jaw.  She was clearly not feeling well.  While they were very nice, the Vet and assistants competency was questionable.  They didn't bother taking her temp, didn't lance the abscess or even give us a cone of shame to prevent her from messing with it.  They were too busy fawning over her.  Ok, yes she's cute but I'm not here for a general check up.  The Vet guessed it was a bug bite and sent us home with meds.  We completed the meds and the dog is worse.  More abscesses are popping up.  I'm not sure if I should go back or not. Read Less

We've taken our fur babies here since we moved to the area in October, and wouldn't go anywhere else. They are so caring, patient, and we trust them unconditionally with their advice and care of our pets. Sadly we had to make a very difficult decision with our sweet kitty, but he was in wonderful hands all the way to the end. We cannot thank this group enough for what they've done for us. Read Less

I have revently switched to Gentle Doctor and am so pleased with my experience! Dr. Jen was knowledgable, reassuring, and so caring when it came to my cat Norman. My experience with the staff was outstanding as well. Loretta was so helpful and sweet. She taught me how to treat my cats infextion properly with patience and such a gentle heart. You can tell this is a great place to work with how much love she showed for the animals and the compassion she showed me. I am so happy i found this vet and will bring all of my future animals here for sure!!! Read Less

Being a customer for over 7 years, I have NEVER been treated so badly by any other customer service personnel than I have today by Loretta, at the front desk. Her piss poor attitude, the rolling of her eyes, and her negative vibe is enough for me to take my money and my animals, elsewhere like Bryan Rd. At least I know that I will be treated with respect there. I have spent THOUSANDS of dollars at Gentle Doctor and will no longer waste my time or money there. Plus I run a Better Business page with over 27,000 members from the St Louis, St Charles, Warren, and Pike county areas and her name and her attitude will be mentioned along with the name of this company. I'm taking my business AWAY from Gentle Doctor. COMPLETELY absurd!! Read Less

We have taken our dogs here for about 6 years and they have treated them like their own. Always understanding of the dogs stress taking the time to calm them down before shots or a routine checkup. They have taken this crazy dog mom's concerns with empathy and always checked on our boys after the visits. They can handle a variety of issues from routine to surgeries and did an amazing job of partnering with an oncologist and radiologist for both our boys treatments. Once we took out boy Blue to the oncologist they kept in touch always checking on his progress. It really made it easy to have someone to ask when our boy wasn't himself. We unfortunately lost our boys to cancer and the staff took the time to send their condolences. When we adopt again we will go back. Our friends use them for their dog and love their care as well. Read Less

I have been taking my dog here for two years and we love it! Every time I bring her in, the workers remember who she is and show her so much love. They make us feel like family. I have never had a long wait, everyone is genuinely kind, and everything is always clearly explained. I will never take my pets anywhere else! Read Less

Thank you for your patience and extreme kindness today while having to say goodbye to my cat Newbie today. Your entire staff was very caring even coming out to comfort me when I couldn't bear to walk through the front door because I knew what awaited. I have never stayed with my pet when having to put them down but I appreciate the doctor walking me through it gently so I knew what to expect. I'm glad I was able to hug him while his beautiful soul left his body to heaven. Now I'm crying again writing this but I wanted to make sure to thank you all. Read Less

I brought my Great Pyrenees in yesterday for a check up and he checked out great. The staff is sooo caring. made my fur baby feel at home. Very knowledgeable. Explained everything to us I will continue to bring him there in the future.Read Less

I adore the staff at Gentle Doctor. And what's even better is my pup adores them even more. They're so great at distracting her during shots, and giving her lots of love through the whole visit that Tina loves going to the vet! Who knew that was possible? The office is clean and well organized. They check in with me after visits to see how she's doing on any meds she might be taking. It's reasonably priced. Really couldn't ask for more. Read Less

The staff here is amazing! My 17 year old chihuahua and now my new pit puppy both love it here. Dr. Judy is very helpful and always willing to give you extra time and attention if needed. We will be going here for many years to come. Thank you, Gentle Doctor Team. Read Less

I took my dog to Gentle Doctor Animal Hospital because my vet is closed on Sundays and she could not wait until Monday. They were able to get me in right away and everyone was very friendly! They were also upfront about prices, so there were no surprises at the end. I even got a follow up call to check on my dog a few days later. I plan to switch both of my dogs to this Animal Hospital for their future visits! Read Less

We lost a dear furbaby on Thanksgiving Day - it was our 9yo's first real loss of a pet. On the recommendation of a friend, we took our kitty's "shell" to Gentle Dr and the staff was beyond amazing. This was our first visit here and we were unsure of what to expect and nervous about leaving our Mitzi with "just anyone." Laura and team made this parting easier to handle and even called me after we had left to tell us they'd made our daughter a clay paw print of Mitzi's for her to have. Just incredible and our hearts are forever touched. Read Less

This review is mainly for Loretta. Today my wife and I had to make a hard decision. Which if you live any kind of life a right decision and a hard one can always be full of regrets and sadness. Loretta I felt so much better after seeing you. You have seen our "kids" since they were puppy's. I am so heart broken about what ultimately was... what we had to do. I literally want this day wiped away from my memory. All I can say is thank you. Knowing you were there gave me peace. You will forever have a place in my heart. Read Less

We have been clients of Gentle Doctor Animal Hospital since we moved here in 1998. Several pets have come and gone during that time and the care and compassion they received throughout their lives to their passing is and was the best. This week we lost our beloved Sadie and it had to be the hardest loss of all. Thank you to the staff and Dr Taylor for helping us say good bye so compassionately. Thank you Dr Judy for treating her thoughout the years. Read Less

Always excellent staff and service. The vets and vet techs are very knowledgeable and friendly. When I had to put one of my dogs down, I was so impressed with the kindness & empathy everyone showed me. The secretaries are wonderful as well! Excellent place all around! Read Less

We recently had to say goodbye to our beloved Chloe, and Dr Jennifer and the rest of the ladies were truly compassionate at one of the toughest times of our lives. They gave us the time we needed to say goodbye and never once rushed us to leave after Chloe had passed. They have always been kind and gentle with our canine babies and they have our complete trust with them. Thank you for your sincerity and compassion during a heartbreaking time. Read Less

Jim and I would really like to thank all of your staff, Park Mason and Dr Judy for the loving care they showed us all at a time that was truly heartbreaking to our family! Couldn't have asked for better treatment! Thank you all and you're wonderful people! Read Less

We love Gentle Doctor and Dr. Julie. She is a warm person who has a true compassion for animals. She is engaged with the pets and answers all questions we have. She also is not one to throw a bunch of extra services at us, which proves she is committed to the health and wellness of our fur babies. The techs are also always friendly and so are the receptionist. The flexible hours also makes Gentle Doctor awesome. Read Less

Great place! The vets are very good with our Allie girl. The vet follows up via phone a few days after we come in for an illness or teeth cleaning to check status, and we appreciate this. They also give us pricing up front and we can then determine how to move forward with treatment so there are no surprises. Read Less

Always Always awesome!  From the ladies at the front to the vets & staff in the back - everyone's so helpful and kind to you & your extended family (pet).  Our dog was ill and the vet called twice during her 2 weeks of meds to check on her.  So glad our family friend suggested them! Read Less

Amazing, compassionate staff! Dr. Melissa and the tech were amazing with my kitty. My cat usually freaks out and tries to attack everyone when he goes to the vet, but he seemed much more at ease here. You can tell everyone here cares about the animals and their job. I would recommend Gentle Doctor to anyone! Read Less

Dr. Melissa and the team at Gentle Doctor animal hospital are the greatest! They took excellent care of my cat and even stayed after hours for me. They treat your animal like it is one of their own. Definitely recommend this vet clinic to anyone! Read Less

We love Gentle Doctor! The techs and doctor are incredibly nice and knowledgeable! They're also very reasonable on their price - whether it's a yearly exam & shots, or the occasional concerned visit. We recently brought our dog in with a suspected UTI & Dr. Amy was kind enough to even go as far as checking to make sure it wasn't bladder stones. She even called us a few days after the visit to see how our baby was doing. We live in St. Charles out near the river, but the drive to GD is worth it! We would highly recommend this vet to anyone! Read Less

I have nothing but good things to say about Dr. Melissa and the staff at Gentle Doctor. When we first met our Scottish Terrier, his breeder gave us no indication of any problems, and we couldn't tell either even when we brought him home with us. But it turned out he had a "hole" in the back of his neck, which was extremely painful for him. As he got bigger, skin and hair grew out of the hole and made for a very sad puppy in a lot of pain. We saw a few vets who had never seen anything like that before. Finally, someone was able to guess at what was wrong with our dog - we were moving back and forth from the Northeast and Missouri, so we had those records forwarded ahead to Gentle Doctor, who we hoped would be able to perform the necessary surgery (without too much expense, but the same skill).We got back to Missouri and the first thing we did was bring our Scottie into the vet. With a "tracer" x-ray (they injected dye into the hole and xrayed him), Dr. Melissa was able to confirm a proper diagnose of a neural tube defect, a sinus or hole (very rare and uncommon) which was attached to the base of our dog's skull and exited in the back of his neck. She recommended that we wait until he needed to be neutered to perform the surgery - this way he would only have to be anesthetized once. Reassured, we brought him back to Springfield (where we were attending MSU). We had to have the sinus "plucked" once at another vet to remove all the skin and hair building up in it, causing him more pain. He screamed - yes, dogs can scream - terribly, and peed everywhere in terror. My wife and I were desperately hoping we could make things better for him.A month or two later, we brought him back up for his surgery. Dr. Melissa was able to excise the sinus and scrape our dogs bone to remove all the defective cells. Our dog looked like Frankenstein's monster for awhile with the stitches running up his head, but as he recovered he had an incredible change in personality - up until the surgery he had been in constant pain, especially when that part of his neck was touched. He used to yelp if he even bumped it. Now that it was gone, he was like a completely different dog, more happy, more energy, totally normal. We could pet him properly without worrying about hurting him. If I haven't made this clear, our dog owes his quality of life to Dr. Melissa and Gentle Doctor, and we owe them our peace of mind. She literally solved a mystery that had stumped three other vets (including the ones from a very expensive clinic who wanted to do an MRI on our dog). She did this for much less than it would have cost elsewhere, because she effectively examined the problem and addressed it with her expert knowledge. I highly recommend Dr. Melissa - and if our Scottie could tell you, I'm sure he would too. Read Less

Location on map is incorrect. This vet is located at the end of the Schnucks parking lot on the corner of Hwy K and Hwy N in O'Fallon, Missouri.My husband and I live in St. Peters, but have been taking our animals to Gentle Doctor Animal Hospital since 1999. The doctors and staff are kind, caring, and very professional. Whether it's for their yearly checkups or for the occasional emergency, a couple of days later Dr. Julie or one of the staff calls to check the progress of my animals.This Veterinary facility  is a full service hospital. They provide services as simple as vaccines to full surgical procedures. Plus, a portion of what we pay for services is contributed to local rescue groups and shelters, like their sister clinic Tender Care Animal Hospital and Adoption Center in Wentzville, Missouri. Read Less