This is by far the greatest vet, that I have taken my animals to. I moved up here from Arkansas and I had a great vet there but these ladies are AMAZING
Carol McPherson
12 May 2018
REPORT
Great very clinic. Good staff.
Ingrid Fehr
11 May 2018
REPORT
I cannot say enough good things about Dr. Kim and her staff. When we bring our dogs, they actually run to go inside! We have 5 dogs and have never experienced anything like that.
Our pets are known by... Read More
I cannot say enough good things about Dr. Kim and her staff. When we bring our dogs, they actually run to go inside! We have 5 dogs and have never experienced anything like that.
Our pets are known by name and are lovingly cared for when there. We started with Tender Heart after a friend recommended them when we needed a second opinion with ongoing issues with one of our dogs.
We had spend over $5000 with another vet getting care for this dog over several months. Dr. Kim fixed his two major issues in several days and for less than $100.
Dr. Kim puts a lot of thought and effort into her patients and cares for each one as if they were her own. She is kind and attentive. She's a great listener and answers every question you may have with care and kindness. Everyone at Tender Heart has a wonderful personality to match this busy office and no matter how much is going on, they take time for you. From emergencies to nail trims we are confident we always get the best care for our fur babies. Read Less
Savanna Golden
5 May 2018
REPORT
Everyone was very nice and cared for our fur babies. They all showed them love. Very friendly staff.
Tom Snyder
29 Apr 2018
REPORT
ALWAYS nice staff. Nice and clean facilities.
Betty Lile
3 Mar 2018
REPORT
I was there yesterday. They took care of my yorkie,SASSY, till she passed away. I then was able to get My CHARLIE, they help me save him. He was really sick. But with their help and my love, he’s all ... Read More
I was there yesterday. They took care of my yorkie,SASSY, till she passed away. I then was able to get My CHARLIE, they help me save him. He was really sick. But with their help and my love, he’s all well and my world!!! I love this place!! The girls and doctors are great! Love them all!!! Wouldn’t go any where else!!! Read Less
Morgan Lugenbell
7 Feb 2018
REPORT
Very friendly and I feel like they truly care for my pets and treat them as I would as part of my family
gaylene glenn
27 Jan 2018
REPORT
They take such good care of Dotzzee Mae & Dashrr McGee
Sherri Mills
27 Jan 2018
REPORT
I am so happy that we chose Tender Heart! They take exceptional care of our girls! Thank you to all of the staff for being so loving!
Tammy Martin
31 Dec 2017
REPORT
Dr Retchloff is awesome! I cannot thank her enough for taking care of/saving my little Coco. She and her staff get to know your pet and I have complete faith in them. She truly cares about your pet fa... Read More
Dr Retchloff is awesome! I cannot thank her enough for taking care of/saving my little Coco. She and her staff get to know your pet and I have complete faith in them. She truly cares about your pet family. Read Less
Taylor Reneé Appleby
16 Nov 2017
REPORT
Recently had to make the tough decision to say goodbye to one of my best companions. I couldn’t have done it without the sweet and compassionate staff by my side. They were so kind and patient with me... Read More
Recently had to make the tough decision to say goodbye to one of my best companions. I couldn’t have done it without the sweet and compassionate staff by my side. They were so kind and patient with me and I am forever grateful for them. Thank you againRead Less
Karen Augustine
15 Nov 2017
REPORT
Dr. Kim & staff are all amazing! Your fur baby will receive the best of care & treated with love! I highly recommend them!!
Ashlee Kolesar
2 Oct 2017
REPORT
Love them. Won't take my puppy anywhere else. The only thing that would make this place better is if they took payments.
Stacey Parris
20 Sep 2017
REPORT
I wanted to thank the staff of Tender Heart. We had to recently put our fur baby Jax down. That was the hardest thing we had to do with one of our animals. They we're very sincere and compassionate to... Read More
I wanted to thank the staff of Tender Heart. We had to recently put our fur baby Jax down. That was the hardest thing we had to do with one of our animals. They we're very sincere and compassionate to our family. They made this process go smoothly and the Dr explained everything too us before she did it too. They never once rushed us and let us spend as much time with Jax before finally having to leave him. RIP Jax 9-18-17 Read Less
George Gibeau
4 Sep 2017
REPORT
We have been using this clinic for 17 years and have not found one better. They treat our pets as if they were their own. Always a great experience, for us, although our cat would sometimes agree at l... Read More
We have been using this clinic for 17 years and have not found one better. They treat our pets as if they were their own. Always a great experience, for us, although our cat would sometimes agree at least on the ride there smiling face Read Less
Shannon Graham
14 Jul 2017
REPORT
We are newer to the area. We have done animal rescue and rehabilitation since I was a child. This means I was used to using the same one or two vets my entire life. I was scared and leary of using a n... Read More
We are newer to the area. We have done animal rescue and rehabilitation since I was a child. This means I was used to using the same one or two vets my entire life. I was scared and leary of using a new vet. I was skeptical but after our second visit, I knew we were going to be super happy here. We love all the staff and our animals often act like they would rather stay with them! The vet can be a scary place for animals, especially rescues but all of our animals so far act like it's their second home. We couldn't be more thankful for the tender hearts we've encountered here! P.S. The cat whisperer really lives up to her nickname.Read Less
john hailfinger
13 May 2017
REPORT
Very caring "ALL OF THEM" at Tender Heart. They took very excellent care of my 2 adopted 4 legged kids. Unfortunately, they both passed in a accident. They were all devistated as much as myself. I ado... Read More
Very caring "ALL OF THEM" at Tender Heart. They took very excellent care of my 2 adopted 4 legged kids. Unfortunately, they both passed in a accident. They were all devistated as much as myself. I adopted 2 other pups and I guarentee, they will be seen and well taken care of at Tender Heart. Thank you so very much. John Hailfinger. Read Less
KELI CLEMENTS
8 Apr 2017
REPORT
Always accommodating, friendly, and very knowledgeable.
Shawna Olson
22 Jan 2017
REPORT
Honest and caring. They have always put the comfort of my pets first and kept my wallet in mind as well (special needs dog). Great customer service and staff!
Kalli Svoboda
28 Dec 2016
REPORT
The veterinarians and staff at Tenderheart are such a caring group. They go above and beyond to serve animals and people. I've taken my kids' pets and our dogs there for years & adopted a stray from t... Read More
The veterinarians and staff at Tenderheart are such a caring group. They go above and beyond to serve animals and people. I've taken my kids' pets and our dogs there for years & adopted a stray from there as well. We love Tenderheart! Read Less
Debbie Peavey
22 Sep 2016
REPORT
I have followed Dr Kim from Springfield to Rogersville & I believe I would follow her and her staff anywhere! My miniature Schnauzer, Gracie, just loves to see everyone and if they let her, she has t... Read More
I have followed Dr Kim from Springfield to Rogersville & I believe I would follow her and her staff anywhere! My miniature Schnauzer, Gracie, just loves to see everyone and if they let her, she has the run of the office. There is no stress, no fuss - she is very comfortable and that means everything. Their pricing is wonderful and helps me afford to keep my lil Gracie up to date on shots and anything else they think she needs. Recently we had her teeth cleaned for the first time & Dr. Kim found "a mass" in her mouth. She immediately called & I gave consent to perform a biopsy. Dr Kim called me as soon as she received the results to keep me from worrying. It was cancer free! I appreciate her and everyone else for the attention and love they show my dog, the compassion we share for our animals & the economical assistance they show toward me. I am a customer for life! Read Less
Chad Werkmeister
4 Aug 2016
REPORT
The doctors and nurses are very caring and good with animals and people. Two of our dogs had to be put to sleep and all the staff was caring and even sent cards afterwards. I feel very lucky to have s... Read More
The doctors and nurses are very caring and good with animals and people. Two of our dogs had to be put to sleep and all the staff was caring and even sent cards afterwards. I feel very lucky to have such a good vet in the area.Read Less
Sammi Williams Cook
23 Feb 2016
REPORT
Today I was very concerned about my dog, his surgery on Thursday( his surgery was not at Tenderheart) that didn't matter they worked me in right away! I am very appreciative of the staff and they fact... Read More
Today I was very concerned about my dog, his surgery on Thursday( his surgery was not at Tenderheart) that didn't matter they worked me in right away! I am very appreciative of the staff and they fact that they showed true compassion they showed my pup! Read Less
Connie Nowell
3 Feb 2016
REPORT
The staff was very friendly and courteous The problem I had was when I visited the boarding facility it was very nice and clean and I was quoted a price which seemed fair. I then boarded my dog for 2 ... Read More
The staff was very friendly and courteous The problem I had was when I visited the boarding facility it was very nice and clean and I was quoted a price which seemed fair. I then boarded my dog for 2 and 1/2 weeks I called to let them know what time I would be picking her up and to see if they could bathe her. When I got there the price was several more dollars a day more than what I had been quoted there was nothing I could do so I just wanted my dog. When they brought her out she was not just damp but very wet. She is not a long haired dog but as we walked outside there was a lot of wind and hair was blowing all over I took her back in and borrowed a brush It was only 34 degrees out There is no way she should have been sent home like that. I travel a lot and am new to this area I was excited to find this facility I guess I made a mistakeRead Less
Daphne Dauzat
5 Jan 2016
REPORT
So far the best rabbit vet I've found in the area.
Allison Jane Dauzat
3 Jan 2016
REPORT
Very kind staff. Very very helpfull with us not having alot of money durring Christmas time. Good with rabbits if someone needs a vet for small animals. Saffron has now started walking/hopping again
Victoria Delcour
25 Oct 2015
REPORT
Sweet and loving staff. They really seemed to care about my fur babies! I will be coming back!
Timbre Banks
29 Jun 2015
REPORT
I would work here
Julia Danielle Martin
2 Jun 2015
REPORT
Let me just begin with- RIP Sadie Mae. You were a beloved part of our family. Maybe you're wondering why that's relevant. Oh yeah, because she died being boarded at Tender Heart. She was left outside... Read More
Let me just begin with- RIP Sadie Mae. You were a beloved part of our family. Maybe you're wondering why that's relevant. Oh yeah, because she died being boarded at Tender Heart. She was left outside in 100 degree weather and had a heat stroke. Sadie was a pug. It's pretty widely known they don't handle heat well. I will forever hold a grudge because having to watch an animal die infront of you when they were JUST BEING BOARDED is not okay. Read Less
Tina Ann Linebarger
8 Mar 2015
REPORT
We take both of our girls, Allee and Roxy, to this clinic and I love it! Staff is so gracious and caring. I feel comfortable there, because I know they're going to care for my girls. Definitely have s... Read More
We take both of our girls, Allee and Roxy, to this clinic and I love it! Staff is so gracious and caring. I feel comfortable there, because I know they're going to care for my girls. Definitely have some special people working there! Read Less
Kari Revels
26 Feb 2015
REPORT
Thank you for everything! You made it bearable for our family to do the hardest thing we have to do with our pets! You guys are great and I thank each and every one of you!
Nicole Barnett
8 Mar 2013
REPORT
I commute about 30 miles round trip to take my dogs here - that speaks for itself! I've had pets all my life and have been to countless other veterinarians, but none of them have ever been as compassi... Read More
I commute about 30 miles round trip to take my dogs here - that speaks for itself! I've had pets all my life and have been to countless other veterinarians, but none of them have ever been as compassionate, friendly, and patient oriented as Dr. Retchloff and her staff. They offer the latest and most advanced technology, without the huge bill. They even stayed late once when I needed to bring my dog in and had a crazy work schedule. I also board my dogs here & they always seem to have a good time. Would highly recommend to anybody! Read Less
This is by far the greatest vet, that I have taken my animals to. I moved up here from Arkansas and I had a great vet there but these ladies are AMAZING
Carol McPherson
12 May 2018
REPORT
☆☆☆☆☆
REPORT
Great very clinic. Good staff.
Ingrid Fehr
11 May 2018
REPORT
☆☆☆☆☆
REPORT
I cannot say enough good things about Dr. Kim and her staff. When we bring our dogs, they actually run to go inside! We have 5 dogs and have never experienced anything like that.
Our pets are known by... Read More
I cannot say enough good things about Dr. Kim and her staff. When we bring our dogs, they actually run to go inside! We have 5 dogs and have never experienced anything like that.
Our pets are known by name and are lovingly cared for when there. We started with Tender Heart after a friend recommended them when we needed a second opinion with ongoing issues with one of our dogs.
We had spend over $5000 with another vet getting care for this dog over several months. Dr. Kim fixed his two major issues in several days and for less than $100.
Dr. Kim puts a lot of thought and effort into her patients and cares for each one as if they were her own. She is kind and attentive. She's a great listener and answers every question you may have with care and kindness. Everyone at Tender Heart has a wonderful personality to match this busy office and no matter how much is going on, they take time for you. From emergencies to nail trims we are confident we always get the best care for our fur babies. Read Less
Savanna Golden
5 May 2018
REPORT
☆☆☆☆☆
REPORT
Everyone was very nice and cared for our fur babies. They all showed them love. Very friendly staff.
Tom Snyder
29 Apr 2018
REPORT
☆☆☆☆☆
REPORT
ALWAYS nice staff. Nice and clean facilities.
Betty Lile
3 Mar 2018
REPORT
☆☆☆☆☆
REPORT
I was there yesterday. They took care of my yorkie,SASSY, till she passed away. I then was able to get My CHARLIE, they help me save him. He was really sick. But with their help and my love, he’s all ... Read More
I was there yesterday. They took care of my yorkie,SASSY, till she passed away. I then was able to get My CHARLIE, they help me save him. He was really sick. But with their help and my love, he’s all well and my world!!! I love this place!! The girls and doctors are great! Love them all!!! Wouldn’t go any where else!!! Read Less
Morgan Lugenbell
7 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Very friendly and I feel like they truly care for my pets and treat them as I would as part of my family
gaylene glenn
27 Jan 2018
REPORT
☆☆☆☆☆
REPORT
They take such good care of Dotzzee Mae & Dashrr McGee
Sherri Mills
27 Jan 2018
REPORT
☆☆☆☆☆
REPORT
I am so happy that we chose Tender Heart! They take exceptional care of our girls! Thank you to all of the staff for being so loving!
Tammy Martin
31 Dec 2017
REPORT
☆☆☆☆☆
REPORT
Dr Retchloff is awesome! I cannot thank her enough for taking care of/saving my little Coco. She and her staff get to know your pet and I have complete faith in them. She truly cares about your pet fa... Read More
Dr Retchloff is awesome! I cannot thank her enough for taking care of/saving my little Coco. She and her staff get to know your pet and I have complete faith in them. She truly cares about your pet family. Read Less
Taylor Reneé Appleby
16 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Recently had to make the tough decision to say goodbye to one of my best companions. I couldn’t have done it without the sweet and compassionate staff by my side. They were so kind and patient with me... Read More
Recently had to make the tough decision to say goodbye to one of my best companions. I couldn’t have done it without the sweet and compassionate staff by my side. They were so kind and patient with me and I am forever grateful for them. Thank you againRead Less
Karen Augustine
15 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Dr. Kim & staff are all amazing! Your fur baby will receive the best of care & treated with love! I highly recommend them!!
Ashlee Kolesar
2 Oct 2017
REPORT
☆☆☆☆☆
REPORT
Love them. Won't take my puppy anywhere else. The only thing that would make this place better is if they took payments.
Stacey Parris
20 Sep 2017
REPORT
☆☆☆☆☆
REPORT
I wanted to thank the staff of Tender Heart. We had to recently put our fur baby Jax down. That was the hardest thing we had to do with one of our animals. They we're very sincere and compassionate to... Read More
I wanted to thank the staff of Tender Heart. We had to recently put our fur baby Jax down. That was the hardest thing we had to do with one of our animals. They we're very sincere and compassionate to our family. They made this process go smoothly and the Dr explained everything too us before she did it too. They never once rushed us and let us spend as much time with Jax before finally having to leave him. RIP Jax 9-18-17 Read Less
George Gibeau
4 Sep 2017
REPORT
☆☆☆☆☆
REPORT
We have been using this clinic for 17 years and have not found one better. They treat our pets as if they were their own. Always a great experience, for us, although our cat would sometimes agree at l... Read More
We have been using this clinic for 17 years and have not found one better. They treat our pets as if they were their own. Always a great experience, for us, although our cat would sometimes agree at least on the ride there smiling face Read Less
Shannon Graham
14 Jul 2017
REPORT
☆☆☆☆☆
REPORT
We are newer to the area. We have done animal rescue and rehabilitation since I was a child. This means I was used to using the same one or two vets my entire life. I was scared and leary of using a n... Read More
We are newer to the area. We have done animal rescue and rehabilitation since I was a child. This means I was used to using the same one or two vets my entire life. I was scared and leary of using a new vet. I was skeptical but after our second visit, I knew we were going to be super happy here. We love all the staff and our animals often act like they would rather stay with them! The vet can be a scary place for animals, especially rescues but all of our animals so far act like it's their second home. We couldn't be more thankful for the tender hearts we've encountered here! P.S. The cat whisperer really lives up to her nickname.Read Less
john hailfinger
13 May 2017
REPORT
☆☆☆☆☆
REPORT
Very caring "ALL OF THEM" at Tender Heart. They took very excellent care of my 2 adopted 4 legged kids. Unfortunately, they both passed in a accident. They were all devistated as much as myself. I ado... Read More
Very caring "ALL OF THEM" at Tender Heart. They took very excellent care of my 2 adopted 4 legged kids. Unfortunately, they both passed in a accident. They were all devistated as much as myself. I adopted 2 other pups and I guarentee, they will be seen and well taken care of at Tender Heart. Thank you so very much. John Hailfinger. Read Less
KELI CLEMENTS
8 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Always accommodating, friendly, and very knowledgeable.
Shawna Olson
22 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Honest and caring. They have always put the comfort of my pets first and kept my wallet in mind as well (special needs dog). Great customer service and staff!
Kalli Svoboda
28 Dec 2016
REPORT
☆☆☆☆☆
REPORT
The veterinarians and staff at Tenderheart are such a caring group. They go above and beyond to serve animals and people. I've taken my kids' pets and our dogs there for years & adopted a stray from t... Read More
The veterinarians and staff at Tenderheart are such a caring group. They go above and beyond to serve animals and people. I've taken my kids' pets and our dogs there for years & adopted a stray from there as well. We love Tenderheart! Read Less
Debbie Peavey
22 Sep 2016
REPORT
☆☆☆☆☆
REPORT
I have followed Dr Kim from Springfield to Rogersville & I believe I would follow her and her staff anywhere! My miniature Schnauzer, Gracie, just loves to see everyone and if they let her, she has t... Read More
I have followed Dr Kim from Springfield to Rogersville & I believe I would follow her and her staff anywhere! My miniature Schnauzer, Gracie, just loves to see everyone and if they let her, she has the run of the office. There is no stress, no fuss - she is very comfortable and that means everything. Their pricing is wonderful and helps me afford to keep my lil Gracie up to date on shots and anything else they think she needs. Recently we had her teeth cleaned for the first time & Dr. Kim found "a mass" in her mouth. She immediately called & I gave consent to perform a biopsy. Dr Kim called me as soon as she received the results to keep me from worrying. It was cancer free! I appreciate her and everyone else for the attention and love they show my dog, the compassion we share for our animals & the economical assistance they show toward me. I am a customer for life! Read Less
Chad Werkmeister
4 Aug 2016
REPORT
☆☆☆☆☆
REPORT
The doctors and nurses are very caring and good with animals and people. Two of our dogs had to be put to sleep and all the staff was caring and even sent cards afterwards. I feel very lucky to have s... Read More
The doctors and nurses are very caring and good with animals and people. Two of our dogs had to be put to sleep and all the staff was caring and even sent cards afterwards. I feel very lucky to have such a good vet in the area.Read Less
Sammi Williams Cook
23 Feb 2016
REPORT
☆☆☆☆☆
REPORT
Today I was very concerned about my dog, his surgery on Thursday( his surgery was not at Tenderheart) that didn't matter they worked me in right away! I am very appreciative of the staff and they fact... Read More
Today I was very concerned about my dog, his surgery on Thursday( his surgery was not at Tenderheart) that didn't matter they worked me in right away! I am very appreciative of the staff and they fact that they showed true compassion they showed my pup! Read Less
Connie Nowell
3 Feb 2016
REPORT
☆☆☆☆☆
REPORT
The staff was very friendly and courteous The problem I had was when I visited the boarding facility it was very nice and clean and I was quoted a price which seemed fair. I then boarded my dog for 2 ... Read More
The staff was very friendly and courteous The problem I had was when I visited the boarding facility it was very nice and clean and I was quoted a price which seemed fair. I then boarded my dog for 2 and 1/2 weeks I called to let them know what time I would be picking her up and to see if they could bathe her. When I got there the price was several more dollars a day more than what I had been quoted there was nothing I could do so I just wanted my dog. When they brought her out she was not just damp but very wet. She is not a long haired dog but as we walked outside there was a lot of wind and hair was blowing all over I took her back in and borrowed a brush It was only 34 degrees out There is no way she should have been sent home like that. I travel a lot and am new to this area I was excited to find this facility I guess I made a mistakeRead Less
Daphne Dauzat
5 Jan 2016
REPORT
☆☆☆☆☆
REPORT
So far the best rabbit vet I've found in the area.
Allison Jane Dauzat
3 Jan 2016
REPORT
☆☆☆☆☆
REPORT
Very kind staff. Very very helpfull with us not having alot of money durring Christmas time. Good with rabbits if someone needs a vet for small animals. Saffron has now started walking/hopping again
Victoria Delcour
25 Oct 2015
REPORT
☆☆☆☆☆
REPORT
Sweet and loving staff. They really seemed to care about my fur babies! I will be coming back!
Timbre Banks
29 Jun 2015
REPORT
☆☆☆☆☆
REPORT
I would work here
Julia Danielle Martin
2 Jun 2015
REPORT
☆☆☆☆☆
REPORT
Let me just begin with- RIP Sadie Mae. You were a beloved part of our family. Maybe you're wondering why that's relevant. Oh yeah, because she died being boarded at Tender Heart. She was left outside... Read More
Let me just begin with- RIP Sadie Mae. You were a beloved part of our family. Maybe you're wondering why that's relevant. Oh yeah, because she died being boarded at Tender Heart. She was left outside in 100 degree weather and had a heat stroke. Sadie was a pug. It's pretty widely known they don't handle heat well. I will forever hold a grudge because having to watch an animal die infront of you when they were JUST BEING BOARDED is not okay. Read Less
Tina Ann Linebarger
8 Mar 2015
REPORT
☆☆☆☆☆
REPORT
We take both of our girls, Allee and Roxy, to this clinic and I love it! Staff is so gracious and caring. I feel comfortable there, because I know they're going to care for my girls. Definitely have s... Read More
We take both of our girls, Allee and Roxy, to this clinic and I love it! Staff is so gracious and caring. I feel comfortable there, because I know they're going to care for my girls. Definitely have some special people working there! Read Less
Kari Revels
26 Feb 2015
REPORT
☆☆☆☆☆
REPORT
Thank you for everything! You made it bearable for our family to do the hardest thing we have to do with our pets! You guys are great and I thank each and every one of you!
Nicole Barnett
8 Mar 2013
REPORT
☆☆☆☆☆
REPORT
I commute about 30 miles round trip to take my dogs here - that speaks for itself! I've had pets all my life and have been to countless other veterinarians, but none of them have ever been as compassi... Read More
I commute about 30 miles round trip to take my dogs here - that speaks for itself! I've had pets all my life and have been to countless other veterinarians, but none of them have ever been as compassionate, friendly, and patient oriented as Dr. Retchloff and her staff. They offer the latest and most advanced technology, without the huge bill. They even stayed late once when I needed to bring my dog in and had a crazy work schedule. I also board my dogs here & they always seem to have a good time. Would highly recommend to anybody! Read Less