Emergency Veterinary Clinic

They're only in it for the money. The staff is nice, but the care is sub par. We took our dog because his eye was swollen shut and left with only some cream to put on it and big bill. The veterinarian took him to the back to stain his eye and look for scratches. The entire time our dog was in the back, he was barking and whining. When the vet returned with him, we asked why he was barking so much and she replied "oh, that wasn't him...." but once we got him back in our hands, there was no more barking coming from the back. Ironic? We pay $186 for some eye cream for an "infection." Not even antibiotics for this so called infection. Three days later and his eye is worse. We took him to our normal vet clinic and was told he was on the verge of losing his eye sight. We left with some real medicine for this problem, and two days later his eye is practically back to normal. And, our big was just about the same price. If your dog can survive the night, wait to take him to your normal vet in the morning. You'll save a lot of money and I promise you that they will give better care that what you'd receive at the emergency vet. Read Less

I was hesitant to take my cat here due to some of the reviews. However, I am now very grateful for this clinic. On the initial 2min phone call, they were upfront about their initial fee. Their facility is clean, modern and well taken care of. Thankfully, my cat and I were immediately given a room. The staff was very knowledgeable, gave sound recommendations and were very kind. Unfortunately, my cat had to be put down. The doctor was upfront, yet detailed and clearly presented my options and helped me through the process. The staff handled all my concerns and tears with patience and compassion. The financial process was straightforward and timed so that the hardest part, saying goodbye, was saved for last and I could leave immediately (or later if I had wanted) afterward. Thank you to the Springfield Emergency Vetrenary Clinic. Read Less

The caring staff at the emergency vet clinic are the best in Springfield. They truly care about our fur babies and do the best job helping their medical needs. The staff and vets are so wonderful and I am so thankful for we have them here in Springfield. Read Less

My dog, my family member, my best best friend had an aggressive tumor in her mouth and lost weight really fast. I took her in today to see if maybe it was an abscess tooth, a bite, or maybe an allergic reaction and they could fix my poor baby. She unfortunately had a tumor that was going to make her even more miserable and suffer through what time she may have had left. These people were so kind and amazing to me and my sweet girl, Cabela. They made it quick and painless and helped the suffering end for the worlds best dog. I can’t thank them enough for being so sweet to her. I love that dog and I was more than pleased with her care. Read Less

They are only in it for the money. I brought my cat here because she was very sick and her regular vet was closed. We waited several hours to be seen and when they finally came in they were extremely rude and they rushed through the exam without even listening to what I was saying. When I asked questions the doctor acted like I ruined her day. In the end they gave her some fluids, charged me $300 and sent her home without knowing what was wrong with her. They didnt even do bloodwork. So now I have to spend more money taking her somewhere else. I understand they were busy but my kitty deserved more than that. Read Less

I hesitated going to this vet, but it was recommended by another vet. Dr. Toner was great! She seemed to really care. Dr. Toner's dog has a similar condition to ours, and she was a great resource for information and compassion. The wait was long and the price higher than our regular vet, but it was worth it. I would highly recommend the Emergency Vet and Dr. Toner! Read Less

Our senior dog had an "episode" of what appeared to be a seizure or stroke at 7:30pm on Friday night. We brought her in and she was seen immediately. Between diagnostics and clinical assessment, it was determined that she has an underlying issue that caused her "episode." X-rays showed she has an enlarged heart, and it likely caused her to throw a blood clot. Yes, I would say the cost adds up quickly, but it's an emergency clinic that costs a lot to operate, and they are very upfront with what the costs will be. I have a passion for taking in senior dogs and I have dealt with situations in the past when a vet would be less likely to work as hard to diagnose and treat because of the dog's old age. This was NOT the case with our old girl this weekend. Dr. Leek never acted like she was too old to bother. He was caring, attentive, and knowledgeable. He called me twice to update me on her condition, and she was only there for 24 hours. I have used this clinic in the past, 3 other times, and have not had a bad experience. I think we are fortunate to have this clinic here, because let's face it, it's always the evening, weekend, and/or holiday when something bad happens. Thank you to Dr. Leek and the caring and attentive staff who took care of Maggie Friday night. Read Less

80.00 just to walk in the door to tell you if it's feline leukemia or aids there is nothing you can do. But to find out will cost anther 100.00 with no suggestions on what you could try to do to help other than keep it comfortable. Bull. So you tell me what I was charged the 80 for again. Shame on you people. Over charging people for trying to help out a kitten. You are just praying on peoples emotions and good heart. Read Less

I have not been to this clinic, but called for advice for a dog training client of mine. The individual I spoke to was very polite, professional, and helpful. I am only rating this clinic as a 4 rather than a 5 because all I know about it is my experience on the phone. I was impressed, and will recommend this clinic to anyone within driving range who has a veterinary emergency. Read Less

When you are traveling with your fur family, you often may assume things will be alright. Well, at least I do! I've made countless trips with my furry co-pilot and have never had to think of illnesses or injuries.How very fortunate I was. Now that my pup is past the dozen year mark, I try to carefully plan ahead. I check her meds and other comfort sustaining things to ensure that we are well equipped. Beds, toys, favorite blankies, you name it, it is packed. Her stuff takes as much amount of space in the car as mine!On our last trip, our luck ran out.  Unfortunately, she started losing control of her bladder. This freaked me out! I had no idea where to take her but knew she had to get in immediately. I picked a place, called to make sure they were open, and we loaded her up. First off, accessibility ramps lead in from an outside/exterior lobby. Excellent design. We parked it there while a boxer walked around inside. When things seemed clear, we headed in. We were greeted quickly and professionally. We were shown into a room immediately. Now, I know Vet hospitals and I know they can smell. This was clean. No smell! I saw vet techs, the vet, was given a cost breakdown and treatment plan, and my dog happily jogged off for help. This was a coordinated group of people working to help my pet. They were awesome! My dog returned to me quickly. We were out of there within an hour. It's a few days later and she is back to herself. I am so very thankful. Emergency Vets and Vet Techs perform a huge service. This Vet clinic is wonderful! Read Less

First time needing to use an Emergency vet and hopefully we won't need to again, but if we did we would return. They ran as many tests and did as many diagnostics before resorting to surgery on our one year old Lab. The Vet called us before and after any procedure was done and even called us the second night to let us know she had successfully eaten!! Even though this experience was stressful, they did as much as they could to put our minds at ease. Our pup is home and doing much better, would recommend. Read Less

Will never go here again, took my dog in due to what we believed were seizures during the middle of the night. Once we got there they were not very helpful in figuring out anything, but were very quick to let me know my payment was due right then and there. My dog continued to have episodes while we were there, instead of assisting or helping me, I was shown a $400 bill for what would be the treatment as well as a pamphlet for a credit card. All this, without any information as to what was even happening to my dog or what they thought was going on. Read Less

I brought my 2 yr old male cat here tonight. He has a urinary obstruction two days ago, and stopped urinating today, when his regular vet was closed. It did seem a but rushed, likely due to other emergencies or procedures going on with more critical patients. I appreciated that they have me price estimates for all the procedures they recommended, and explained why each would be helpful and whether it was crucial to do. I ended up following all their advice, but if I hadn't had the finances available, that kind of explanation would be very valuable to decide which procedures needed to be done. I feel they took good care of him and were kind. Of course it would be great to have unlimited staff and funds to give more personalized and less expensive treatment, but the still did well, and I'm happy with the service I received. Read Less

Worst service I have ever received. Was quick to prescribe 5 medications and yelled at me before even examining my dog. The vet refused to explain anything or even reason with me. I could hear them talking rudely about me behind the door when I asked them to examine my dog first before preserving so many medications. Worst customer service I have ever received and only cared about racking up my bill. Read Less

Never been but 4 goodness gracious sucks footballs when only 1 er vet entire area! This proves that no competition sows bad things 2 ur pet. Same thing lane cty oregon, 1 er vet n they only care bout $$$ not ur pet! Somein gotta b done get more er vets round here! Read Less

On Christmas, our cat Stitch was suffering a blockage in his urinary tract. No where else was open (we are from Branson) so we drove to Springfield to this clinic. Stitch had a really full bladder and could not pee due to cystitus. He was in a lot of pain. They wanted to keep him overnight to give him the best recovery, but we could not afford the in-patient treatment. So we opted for the out-patient treatment and they cleared the obstruction (under anastasia). They donated the Dexamethasone that Stitch needed and gave specific discharge instructions. We are trying to get Stitch to our local vet today for a follow up (getting money together as I type this) He's not out of the woods yet but let me say Stitch would not have made it through the night without this clinic. Stitch is in much better spirits today. Not only did they do everything they could for Stitch, they were kind and understanding. They even gave Stitch a fluffy towel to sleep on in his crate on the way home. People have to understand that medical services are not cheap. I see a lot of bad reviews from people who are mad about cost. They could not afford the treatment their pets need. I know that feeling but it's the reality of being a pet owner. I'm thankful these people came to work on Christmas and were able to save Stitch! Read Less

I lost my dear , sweet angel last night. As one reviewer said, it's like Russian Roulette. 5 trips in two weeks time, treated for 3 different things. I found out that one of the problems is that they are unable to do full diagnostic tests. No ultrasound or ct. I was informed that they will be getting endoscopy equipment. An emergency clinic needs more tools for severe cases. When I finally made the decision to euthanize her, I had to beg for compassion, a tech and a needle, tell us when you are ready was my option. I demanded for the dr. To at least come in to talk to me. The tech asked me , oh, you're never done this before? Yeah, it is an everyday occurrence right? I got what I needed, but only by pleading. Betsy, the tech, was nice, but the other girl, a complete airhead. And yes, in between visits there, I took her to my regular vet. Her symptoms changed quickly, but again, they are an emergency clinic, diagnostic equipment is necessary, and a strong desire to make the patient better. Weekends can be an eternity when your pet is ill. I will always have regrets, but they left me feeling lost and alone. Read Less

THANK GOD FOR EMERGENCY VET CLINIC. Have used the clinic periodically over the past 7 years and each time the staff and vets were exceptional. Held my hand and my heart during very difficult times. Thank you all! Read Less

Our area is fortunate to have an evening weekend vet service to turn to in an emergency. We have used them on several occasions and have been impressed with their expertise and follow up with your regular vet. It takes a huge investment to keep a location like this open on weekends and holidays. I am not offended at the request of an upfront cost, and I know the vets and staff explain the procedure and costs as required. In many cases they are swamped and have to triage cases that are more serious. Have patience people. The more understanding and respectful you are of their unique service, the better you can see the dedication they have. We have met some very fine vets here. Some have made Springfield their home and we are delighted. Next time I will write a review for each time we visit. They are a gift to this community. We joke about being frequent flyers, but rescued Standard Poodles from bad breeders come with a host of challenges. They have saved more than one of ours. Keep up the good work. Read Less

I debated on a 1 or a 2 star but I decided on a 2 because they were open in the middle of the night on a weekend when my precious 10 year old cat took a turn for the worst!  If they were my regular vet it would be 1 star.  Meaning I'd never go back...  This is a place to go when you are desperate for things like fluids for dehydration that can't wait.. my cat wouldn't eat or drink or poop or pee for 3 days. I brought him here after trying to gently force feed him until I could see my normal vet. The place appeared clean and the staff appeared nice. However the young girl at the front desk seemed very unfamiliar with anything I asked about.  Which is a total pain because they won't let you speak to a Vet until you pay the office fee..  So how do you know if things are as urgent as they seem if you can't get an answer. I was trying to find out if I should indeed come in the middle of the night or hold out for my vet on Monday. They say things like "I wouldn't know I'm not a vet" repeatedly.   Duh..  go ask the vet then and place me on hold!  They also refuse to give you any information if you haven't already brought your pet here. . Such as, how long should I expect this medication to start working maam?    Well we can't help you unless you got the medication here..  I did you moron!!   Even if I hadn't gotten it there, you should still be kind to answer as a caring person is calling an ER vet in the middle of the night for answers. I shouldn't have to call because the Vet should of explained things to me better upon leaving. I had to call them 3 times the following day because my cat was not getting better but far worse.  I was told my cats kidney function was very good.   Funny that my regular vet said he has a Kidney Infection and he is currently hospitalized as I type this. They should of done this procedure there, but nooo,  they gave me nothing but an antibiotic and no further instructions as to what will make my cat better except to increase his fluid intake.. he's not eating or drinking people .. how the heck am I gonna increase it on my own???? Near $400 and a 4 hour drive in the middle of the night and all I got was an antibiotic shot and a note that said to increase fluid intake.  My cat shouldn't have waited another day and a half to be treated properly they should have done it there. But apparently they didn't recognize the situation.   Not good when your an ER Vet!  My cat was also clearly in pain and discomfort and I didn't even get pain meds offered. Poor guy was hurting you jerks!  Cats hide things very well and an experienced Vet would of known that.. but apparently they didn't even know how bad he was...  I have no problems paying your high costs because I work hard and I have the money to own a pet. I understand you need to make money to pay for employees.  What I don't understand is how an ER Vet can't recognize one of the most common issues a domestic cat has which is kidney problems! My fur baby is 10 years old and never been sick an day in his life. Then one day he took an turn and quick. Thank goodness your not the only available place to give animal care. They also got my address wrong on my paperwork. I wrote it down correctly! The provided Convenia antibiotics which if you read about it online it will scare you to death. I would have said no if I was better informed. I just hope it doesn't make him worse. Not happy because they didn't even try to make my cat better. Shuffled me out the door and told me to make an app at my regular vet!  Already had one.. but I didn't want to wait through the weekend because cats can die quickly without fast help. Read Less

I was in Springfield for work and had my 16 year old dog with me. We were staying in a hotel in town for a few more weeks until the job ended. Sunday afternoon he began crying out as if in pain, vomiting from just drinking water, and had a lot of swelling around his bottom. Since this was the only vet in the area that was open at this time  I took him in there. The doctor who examined him told me that he would require a surgery to possibly correct the problem that would cost $2000 and, due to his age and other co-exist in conditions he didn't think I would find anyone to do it.  We discussed euthanasia and decided that that may be the most humane option. I had already explained to them that i had very limited funds available until i got paid on Thursday  when the vet tech came in with paper work for me to sign and told me I already owed for the visit. I asked how much it would cost to put him to sleep and for cremation of his remain. I was told they did not create pet remains and that I would have to take his body with me. She was also very quick to say they did not offer credit to anyone and if the entire cost was not paid I would be turned in to a collection agency.  She told me to take him with me and keep his remains cool until I could figure out what to do. Keep in mind  I am living in a hotel right now. I decided to take him back to the hotel and call my vet the next morning. As I was leaving I paid the ER fee and after getting back to my room I noticed they had also charged me for the euthanasia injection that he never received. These people have no compassion for animals or people and are only interested in their money. I am truly sorry for the people of Springfield since this is the only ER vet in their area.They don't even deserve the one star rating! Read Less

I had an emergency on a holiday wkend, I live 1 hour away. Was told that a c-section for a toy poodle would start at $1000 and go up depending on what care the puppies may need if any. It was made clear to me that if I could not pay at that moment, they would let my dog die. Luckily I found a local vet who came in after hours and performed the prodedure, saving my dog and her 2 puppies. He charged me $375. The next week I took my dog to my usual vet, and brought all the paperwork with me. He said he felt that $375 was too high and I almost hit the floor (he could charge more than he does for sure but he really cares about the animals and knows people cannot afford that.)  So anyway, this clinic only cares about your money and LOTS of it! Read Less

Places like this disgust me. We had a stray kitten show up out of no where, no siblings no mother in sight. It hung in and around our yard very playful and full of it catching bugs and whatever else it could. After about a week I came home and saw it laying by our front steps not moving so I checked it out and it was not moving it's hind legs and couldn't sit up so I went inside got my kids and drove across town to this place. As soon as I got in there I told them "this is a stray I don't have the money to pay for services but something is obviously wrong and I couldn't stand to see it suffering can it be euthanized or something?" So they proceed to check it out tell me to fill out paperwork and they will be back. 10min later she comes back and says it will be  $75 just for the emergency services and  $35 to euthanize. I was just kind of dumbfounded that the money is more important than a poor defenseless stray kitten who is hurt..... why are you a veterinarian if you don't care about the animals! Getting paid is more important really? So we took the poor thing back home with us and set it up with a crate lined with towels and a food and water bowl in our yard and hope it isn't suffering too much. I don't understand how you can go into a career meant to help creatures that can't help themselves but you put your own wants above them. Read Less

This is the first time that we have ever used an emergency vet clinic and I think this was the best experience it could have been. We have 2 large dogs who got into an altercation. We called in on Labor Day morning about 7a. The woman we spoke to on the phone was calm, intelligent, and caring. She gave us brief information, made sure we knew the address, as well as an estimate of the cost of care. We drove approx 1 hour to reach this clinic (closest to our home). We had some trouble getting one of our dogs out of the car and the nice woman at the front came out to assist us. As soon as we got both dogs in, they quickly triaged them and took one back IMMEDIATELY while we filled out paperwork. We arrived at approx 9:30a and left at 11a. Both of our dogs required sedation and treatment. I estimate that coming out of sedation took the most time. I highly recommend this clinic. I would probably go there in the future for ALL of our veterinary needs as I think they did a superb job (but we live over 1 hr away). If we EVER have any pet emergencies we will go here in the future without a second thought. At check out they made sure we had all of our necessary medications and made sure we had our followup paperwork and faxed f/u paperwork to our home vet. They also went over all of the charges and we understood them completely. Not sure of the name of the tech/receptionist but we did see Dr. Rebecca Whittington. Read Less

I have used them twice in the last 3 years for my dog.  My vet transferred her there for car a fews ago as she needed IV's, testing and around the clock care for the weekend.  They were awesome and and transferred her back into my vets care on Monday morning.  Unfortunately last night, we had to take her there again and they informed us that she may not make it.  The doctor kept us informed the whole time and let us be with her.  She passed away while we were with her and showing her LOVE.  They were incredibly sympathetic and caring, giving us all the time we needed with her.  Thank you for showing her respect and letting us be with her Read Less

One star is FAR more than they deserve!!! My girlfriend and I were driving home late tonight and found a kitten in the road that had been hit by a car, we got out and moved the kitten out of the road and tried to do what we could to comfort it. I called the emergency vet clinic to see if we could bring the kitten in for them to look at and treat it. When I called they said it was a minimum of $75 to walk in the door PLUS whatever treatment they would have to do!This is absolutely bullshit! While we were trying to be good Samaritans and save this poor kittens life they were going to charge us ridiculous amounts of money, just to see it alone. (I personally know vets who have told me how much of an upcharge there is for medicine&treatment) they then referred me to animal control who didn't not have resources to treat it and could only put it down.Because we could not finically afford to get the kitten treated, it passed away about 20mins after I spoke with the vet. In my honest opinion if they will not treat animals without charging fees to people who are simply trying to help in emergency situations like this, well they might as well be murders! Read Less