I was a customer of this organization for 5 years. Multiple pets over the years. Customer service is probably the most important part of running a business. They quoted me one price for a De-Wormer and then changed it when I got there only to treat me as if I was trying to get something for free. On pure principle I will not be spending a dime here ever again. Read Less

The level of care at this place is AMAZING. When my bunny got a bowel obstruction (deadly to rabbits) I called Sunshine Animal Hospital and told them my concerns without knowing that is what was making her sluggish and act funny. They squeezed me in that day to evaluate her and even did an emergency surgery that night when I called after the initial appointment. My bunny would not be alive without their dedication, staff, and just over all care for the well-being of their patients/animals.While it's been a very long healing process for my rabbit, Sunshine Animal Hospital has been there every step of the way helping her get back to her goofy, bunny self. THANK YOU DR.MIKE and DR.ZACHA. Read Less

I have taken my Guinea pigs here for years, and they have always treated me and my little pets with kindness and respect. When I brought in my senior piggie last week she was very ill, and as I suspected would be the case she had to be put to sleep due to a tumor. The whole staff treated us with consideration, including letting us pay for our appointment in the exam room instead of at the front desk since we were quite distraught. They made imprints of her little paws in clay as a keepsake, kept her body for us over the weekend so we could bury her and even washed the towel we brought her in. Thanks to all the staff, we appreciate it very much. Update: the next week I got a sympathy card in the mail from the staff. These are people who care about their clients. Read Less

We took our Senior Dog there due to what we thought was a cyst. We called ahead and were told that the exam and testing the growth was going to $44 total. As they went to approach her they grabbed and put her a muzzle on her very aggressively. She has never growled or showed her teeth to anyone, ever! This completely stressed her out. When we went to check out they told us it would $141! and that it was a hemotoma and that she needed surgery. Due to her age we were hesitant about putting her under. We went for a second opinion at Banfield and saw a VET there. He was great with her and took the time to answer all of our questions and gave a completely different decision that did not require surgery. Never did he muzzle her. The whole time we were there he was petting her and rubbing her belly and talking to her like a VET should! We will never go back to Sunshine ever again! Read Less

We have used Sunshine Animal Hospital for our pets' care and health for 16 years. Our four dogs are well-known to the staff. We LOVE all the vets and staff. Recently we had to make the painful decision to let one of them go. Dr. Francka and the staff were so kind, understanding, and loving toward us and our dog Max. Yesterday we received a sympathy card from Dr. Francka with a beautiful note of sympathy. Thank you to everyone at Sunshine Animal Hospital for everything you do for our pets and their human family! Read Less

I had to bring our gecko in because of shedding problem with his eye, when we arrived the person who showed up to the exam room was super rude. The vet herself seemed helpful, but then began to mess with the geckos eye that had no problems and now he keeps it shut a majority of the time. They gave us a paper printed off of Google on how to treat everything. If i wanted googles help i would ask them myself. Im glad that I only went there because its the only vet i can find who deals with reptiles in springfield. I would not recommend this place to anyone, I would recommend an employee at Pets Smart before this place. Read Less

They are always so good with my dogs. Princess my Yorkie even has her favorite bet tech there. We love going to Sunshine Animal Hospital, they were there for us when my Yorkie even had some weird blood thing going on. Read Less

A while back this year i brought in my Silkie chicken Curly after him being attacked by one of our bigger dogs. Both wings were broken and bones were exposed on each side of the wings and i was so worried he would not make it! They said he had a small chance of making it through the surgery but i had a good feeling about it. When i got the news he got through the surgery well i was so happy! They had to amputate both wings but he is now happy as can be and has quite the personality! Hes a happy rooster and they did such a good job! I cant thank you guys enough for helping Curly and taking such good care of him! Read Less

I've been coming here for several years now. They are really kind to my pets, and to me. You can be honest with them and they never judge you or make you feel bad about anything. They educate you and help you be a good pet parent. Cost isn't outrageous. Read Less

Our German Shepherd is alive today due to a keen eye of the handler ( dog show in Springfield, MO ) and an experienced vet who saw that our dog needed emergency surgery for mesenteric torsion. Most the time it is 100 % fatal but he survives today !!! Thank you from the bottom of our hearts !! Read Less

I wouldn't take my fur babies anywhere else! They have such a wonderful staff that is so kind and compassionate towards pets, as well as their owners. The veterinarians work with a variety of pets... including my veiled chameleon, which they took excellent care of! I feel at ease knowing I have such a wonderful clinic to go to for all of my pet needs. Read Less

We have taken our cats and ferret here for a little while. Love all the staff, especially Dr Mainka. Our ferret was in distress and they had us rush him over even though it was pretty close to their closing time. His blood sugar was really low. Such a caring crew. :) Read Less

This clinic has been my family's go-to for years. Their service and compassion are extraordinary. Today, I received a quick diagnosis, and a pathway to treatment that works for everyone. I feel confident my lil Abbey will feel better in no time, and if she doesn't, the vets and staff there will not stop until she does. Thank you Sunshine Animal Hospital! Read Less

This place is AMAZING! I've been taking my dog here for 7 years now and have only had good, positive experiences with all of the doctors and staff. You can tell that everyone there truly do love and care about animals and the doctors are extremely knowledgeable and fantastic. About a year and a half ago my dog hurt her back and couldn't walk. I brought her straight here without making an appointment and they were able to get me in without any problems even though they were already very busy at 8:00 in the morning on a Saturday. They were able to give me different options for treatments (instead of just telling me to put her down) and I chose to go with laser treatments. In the end, my dog was not only able to walk again (that was a miracle by itself!) but now she can run and has a completely normal life again. The staff and doctors are all so friendly that every time I bring my dog in now, everyone comes and visits us in the room while we're waiting for our appointment to start. I can't imagine taking a pet anywhere besides here. Read Less

I would like to say that the women of this animal hospital are amazing! Thanks to them they helped save the life of a stray 5 wk old kitten. It's impossible to take every stray off the street as much as we would love to. They definitely made an exception today. Thank you to all of you! Read Less

recently my daughter, whom is attending college in Springfield, had to leave her cat with her Dad, by the time we got back to pick the cat up he was in bad shape, when she arrived back here I was not sure if the cat would survive. I called around to all animal vets. finally took the cat to this place, the staff was awesome, friendly, concerned, got us in immediately, kept the cat , called us regularly for update, and as of today her cat is doing GREAT. I would recommend this place to anyone,prices are reasonable,Vets and staff are very dedicated, I would like to thank all at the Sunshine Hospital for the good work they did, they made our Christmas and New Year complete.Never thought I would say this but to see her cat climbing the Christmas Tree has been an awarding experience.Would recommend this clinic to anyone.Becky Yocom Read Less

What great place! I found an injured baby bird in my backyard and I had to go on a wild goose chase to find a place that would help it. Every other place absolutely refused to take in a wild bird and offered little help to my situation. Sunshine Animal Hospital was very helpful and friendly to me and really took care of the little bird I brought in! Its one of the only places anywhere near Springfield that will actually rehabilitate wild birds and release them when they are healthy! I have great respect for this place because they care for ALL animals, not just the domestic ones. If you are looking for a place that seriously cares about animals and is willing to help no matter what the situation, this is the place. Read Less

This clinic has a great staff and doctors. Everyone is very friendly and really cares about all our pets. They always recognize us and have taken care of all our pets, keeping them healthy and happy. I would recommend this place to everyone who has a pet they love. Read Less

I feel so badly about this place - first let me say . . a great group of people there and wonderful doctors. But for some reason they are continually under construction and it makes the place look trashy. I was in there and some man was working in the reception area with a shop vac! and the poor little girl was trying to check people out and was tripping over the man, vac and extension cord! Also he was RUNNING it while clients and animals were there and that is just uncalled for! I really thinki they should fire whoever there construction people are and just get the work done. The care of my animals is wonderful; but the surroundings are miserable. Read Less

There are only a few vets in this area that work with exotics. The two at Sunshine are by far the BEST! They know the various species, and how to care for them and they do care. I don't know the experience of the other reviewer, but I'm guessing they have a dog or something. I live in Nixa and take my dogs to a vet in Nixa, but I would never take my ferret, guinea pig or any other exotic that comes into our home to any other vet in Springfield or Nixa. These ladies are just far more knowledgeable and helpful. Read Less

I went there for a second opinion and i don't remeber her name but she was not a very good dr. I was in the room waiting for her and you can hear through the walls, and she was next door talking about her childeren, i was left waiting in the room for 10 min past my app. time. then not only was she slow, but it seemed like she was very demening to her staff. acting and speaking like it was their fault that she was behind when i could hear what was going on. that poor girl she was very nice (her assistant) in saying that she was sorry for the delay and she kept me informed but once the dr. got into the room she made me feel stupid and not to mention when my rat had cancer when she had just looked a his face and felt her body. she had some lumps that were not pretty, and i basically got the idea that the only thing i could do was let her die. The only good thing i can say about this clinic was that her assistant and the other girls up front were very nice and when i told them what she had said, they wre sympathic. but if you are planning on comming here go to the owner and have her take care of your pet. this happened about 11 months ago and i am hoping that the other dr. got her head on strait and realized that if she is talking then it is not her staffs problem that she is late and that she needs to keep her voice down cause clients in the room can hear everything you say. Read Less

I was a long time client of Dr. Franckas for a few years until my animal was diagonosied with heart faliure, Dr. F explained everything that would happen to her and what i should be looking for when it came time to let her go. Sugar lived for 9 more months before we eventually put her down, but that whole time i had so many questions that i was sure that i was getting on her nerves but she was always able to answer them with confidence, when i am ready for another animal, i will take her to Dr. Francka and the girls at Sunshine Animal Hospital. Read Less

I have hampsters and when my daughter stepped on hers she was so broken up that we had to take her in immediatly, the staff got us in a room quickly and Dr. Francka and Dr. Mainka were so good that when they were done examining her hampster, and they told her that Bitsey was going t be all right, my daughter started crying. Bitsey lived for another year before passing away. She was 4 years old. the compassion that the dr.s and staff had shown to us will always be in my mind. We are planning on bringing her new puppy,(christmas present) in as soon as she un wraps her and we get an app. set up. Read Less

I had brought my animal in for some routine shots, and my dog is a pit bull. Sway was a little nervous but Dr. Francka and her staff treated her just like any other dog that would have come in to her clinic. She was very understanding of my concerns with Sway and was even awesome while examining her. She told me that everything looked good and just the respect she had shown her was beyond my belief. She and her staff are very loyal and Caring people. Even the receptionist asked how Sway did in the exam. I recommend this clinic to all my friends and others who ask. Read Less

I brought my 14 yr old golden lab into this clinic due to the fact that she had 2 HUGE spots under her neck that looked like golf balls, she underwent surgery bc Dr. Francka was really concerned about them, came out just fine from it, with her advise i had her staff submit the tumors for histology. when the test results came back as cancer of the lymph nodes, i lost it and Dr. Francka and her staff were really understanding about the whole ordeal and when i had to put her down, it was very calming. These people at this clinic are genuine people who truley care about their patients. I have had many pets and i think that both the dr.s treat their patients like they were their own. I would never go to another hospital again. for me its SUNSHINE ANIMAL HOSPITAL all the way. Read Less

Over the years I have been to many vet clinics but this one had the friendliest employees and doctors I have ever seen. The front staff was cheerful and made over my dog like he was their own. The doctor was very professional and caring and explained everything clearly. What a great place to go. Read Less

I have brought my animals here for years and i love the way that the staff continue to refer to them as their animals. It is so comforting to know that when they have to go in for anything that the staff is going to take GREAT care of them. I never have any worries with them, i know that they are in GREAT hands. Read Less