Kingsbury Animal Hospital

Awesome place. They have excellent staff who care very much about the animals and offer extensive knowledge to make you feel well assured in the health of your pet. Will be going there for all future veterinary needs. Read Less

I love the doctors and staff at Kingsbury Animal Hospital. They were able to get us in on Saturday morning with less than an hour notice, and the vet called on Monday morning to see how my pup was doing. I highly recommend this practice! Read Less

I really love this place and it’s doctors. They are knowledgeable, confident, caring and kind. We have had nothing but good experiences for the most part. My only complaint is of recent. I made an appointment for my 8lb Yorkshire Terrier to have his teeth cleaned and when my husband went to drop him off he was told it would be between $700-$900!!!! Keep in mind this was during a special dental month where X-rays are complimentary and additional discounts are given. I am a dentist myself and understand and value oral care. We have lived in 3 states with my dog and have never paid more than $350 for this procedure (sedation, scaling and root planing/deep cleaning). My main complaint is that if prices are extremely higher, it should be disclosed at the time the appointment is made to avoid possible sticker shock and and value everyone’s time. Perhaps they have a specialist working at the clinic?? Either way we didn’t quite get a good explanation for the triple-sized price tag. Aside from this experience we love Kingsbury and would recommend them for all other pet needs. Read Less

It's difficult to find the words that adequately describe just how wonderful Dr. Shaw and his staff are. I've never felt so confident that my pets were getting the BEST care. I took my dog to a different vet because it was closer and more convenient for us...bad choice. I still second guess the decisions that were made at that visit. Dr. Shaw is thorough, so kind, and empathetic. The first thing he does is gets down on the floor with my dogs, he pets and loves on them while talking with us about their health. It's like he's doing their check up while giving them pets and scratches!! He's extra kind and gentle with my dog that is anxious, he takes his time and doesn't "force" things, he makes sure my dog is as comfortable with him as possible. I swear he has a better bedside manner than most human doctors!I had to put my dog down yesterday, although it was one of the most difficult decisions I had to make, I wouldn't have wanted anyone but Dr. Shaw helping my buddy to the rainbow bridge. He and his assistant came to our house and walked us through every step. I know my Lou dog was comfortable and at peace. This truly is the best practice in St. Louis. If you want only the best for your pet, look no further. Read Less

I've honestly never been more disappointed at a health care service than I am at this animal hospital. Trust me when I say, avoid this place at all cost! (You'll be saving your money too) I adopted a 10 wk puppy and I've noticed he's had stool issues. It was extremely soft, then he'd have urges every 2 hours and then the runs. It's been going on for 2 months now. So when it started happening for more than a few days I immediately made a vet appointment (he was also up for a booster vaccine, and I was exhausted with lack of sleep). My first visit was great, everyone was really nice. The vet gave me some medicine to clear his GI and said just to watch his behavior. The medicine was truly night and day, my puppy was having healthy stool and was extremely energetic like a puppy should be. Then once the medicine ran out it went back to how it was before, horrible. I called the hospital and they told me to come in, I came in and the vet tech gave him a shot (in the lobby). They gave my puppy a deworming medicine (he's already been de wormed) and the tech flat out said "the vet isn't sure why he's having GI problems so she wants to cover all her basis". She also gave me EN wet food (a bland diet which when I asked how to transition they said just switch straight to the wet food) they only gave me 5 cans (1.5 cans per day) they said switch to the EN until his stool firms up. Well I'm pretty sure this is my 4th week using it and when he was just on the EN food, he was constipated. I called the vet to describe the change and she wasn't sure why he was reacting that way. I honestly gave up on the vets competency level because I've gone to see her and a tech more than enough for a new puppy yet I've noticed (I've worked in healthcare for years, so it's odd the way they take care of their patients, animals or humans shouldn't matter) they never really asked questions to better understand how my puppy is reacting or behaving to see if it's a behavior / stress issue. Asking how he is outside, if he's eating anything. Asking if he's eating fast, etc. I literally was telling them as much as I could but it was like they didn't want to listen. I was very frustrated, obviously the amount they charge (which they don't tell you until after your visit and before you leave, and if you ask how much they say it depends on your dog and what the vet says), and the quality I got was not equal in my opinion. If I'm spending $100+ for a visit and 5 can foods, not sleeping a whole night (he's still having urges every few hours at night) and the vet "doesn't know what's causing it" well I think it's definitely time to get a new vet. Not to mention, the final booster my puppy needs for the year, the vet gave him shots, and then said "oh yeah he's a healthy puppy" (not remembering his digestive issues) and then before she walked out the door asked me if he was sore after the shots. I still do not understand this. Why would you ask how my puppy reacted to the shot, after you gave him the shot?! If I said yes, or said he had a bad reaction would you have not given him the shot? I also got my puppy groomed here (I got a $20-25 quote from the groomer) and she really got to know my dog. Then when I got him groomed it was $38 ($5 off your first time). The next time I went to the hospital the same groomer that gave me a quote didn't know my dog at all, which I don't take too much, they probably get a lot of dogs in and out but not getting the price I was originally told isn't fair. I'm just extremely disappointed at this facility. They never tell you the pricing (for an initial visit, how much their foods cost, how much is their heartguard medicine, etc) or if they give you a range it isn't correct. They were super nice at first and then after it was like you could tell them your problems and they look away not caring. I cannot fathom why as a vet, when someone is telling you their animal's problem which is causing extreme issues in the owners life (I already know when I'm waking up every night because it's like clockwork and I haven't been able to sleep a full night without having to take him out), knowing the animal is having horrible GI problems, and you just don't bother to look into it more closely, by asking more questions, or seeming to care, then to me, you're clearly not caring of me and my animals need, and I don't want to spend money for mediocre care. Read Less

Grooming: Rose has been grooming our long-haired medium-sized Chow mix for the last 6 years.  We have never had a problem with dropping off our pup about 8am and picking her up afternoon-ish.  I'm sure if we ever needed to pick up our dog earlier or later, they would be able to accommodate our schedule.  Our pup always smells wonderful when we pick her up, her coat is always so soft (and stays super soft for at least another 2 weeks), and her hair is cut perfectly.Medical: We take our dog in for annual checkups/shots.  I've seen several different vets and each one has been just as friendly and personable towards the humans and the dog.  We have never had to wait to be seen- they have this place running on time!  It has been very easy to set appointments over the phone- but I think you may even be able to sign up through their website.  Our pup needed TPLO surgery a few years ago and they treated her with great care before, during, and after surgery.  We were even able to do a laser therapy treatment after the surgery to help the healing process.Would definitely recommend to anyone looking for a new vet or groomer! Read Less

I am a new puppy owner and recently took my baby Bruce Lee to Kingsbury Animal Hospital and I cannot express enough what a superb experience we had here with Dr. Shaw and the entire staff. From pleasant and quick check-in, to the very sweet and informative tech, and then Dr. Shaw who was absolutely amazing not only in the way he cared for my pup but was so fun and engaging and patient with my one million questions-- I wish he could be my Dr too! While sitting in reception before being seen, we overheard another client telling staff how she is happy to make the trip all the way from O' Fallon because this place and the staff are the absolute best and I now can totally understand why she makes the trip! Absolute wonderful experience, so happy I chose this place to start my veterinary relationship. Read Less

Both vets (who we've seen >6 times in the past year) are excellent at listening and then explaining. They are very conscious of costs and do not try to upsell you. They don't guilt you into doing extraneous tests. They sell medicine there, but are happy to explain in detail how to order meds online. Read Less

Came here for the first time with my cat. Staff was professional, and when I had to change my appt time it was quick and painless. The ability to pre-fill my new client paperwork online was great and made for a short wait when I came in. Facilities are clean and the vet sat on the floor with me to say hi to my cat, who he said was very handsome. Read Less

We where visiting STL and our Bull Terrier ended up with an infected paw and we found this place. It was only a couple of blocks from where we where staying. The staff was extremely helpful and friendly and the cost of the visit was very reasonable. Thanks to Kingsbury our dog was walking around and feeling much better with in 24 hours. Read Less

I have two large Ridgebacks, one of whom is an extremely energetic rescue puppy who gets overly stimulated easily.  When I brought my pair in recently the front desk staff was super accommodating and got us into a room right away (even though we were early) so the youngster could calm down.  We've seen several vets at KAH and have liked them all, but Dr. Shaw is our favorite; it's so obvious and delightful how much he ADORES our dogs.  He happily received kisses for a solid minute, and then patiently answered my million questions.  He talked me through how to clean my dogs' teeth without having to pay for expensive cleaning and gave great practical advice on a bunch of topics.  I never feel rushed here and I leave feeling confident I know what to do next.  The admin staff even brings me my bill in the exam room and helps clear the way so we can leave smoothly. Read Less

I have always had great experiences here and have seen several of the vets in the past year and a half since I got my dog.  The vet techs and vets I have seen have all been great.  They are patient with greeting my dog but efficient with the actual procedures.  My dog has NO vet anxiety at this vet.Their front-office staff are always patient and friendly when I call needing an appointment FAST for whatever ailment.  They always get me in within a day, often the same day.  As we pet parents know, this is critical when our pets are not feeling well!I like their on-line portal for messaging, requesting appointments, etc.Yes, they do charge prices that might be a little higher than other vets.  But it is a price I'm willing to pay for a reliable vet. Read Less

The best in St. Louis!!! I have been luck enough to find this place 4 years ago after having less than great experiences at a few other offices and could not be happier with their care. I have two cats and two dogs so having a place that I trust is important. Read Less

Amazing. Simply amazing care, kindness and understanding. Additionally, quotes for surgery are often lower than less apt animal hospitals. Vet's are knowledgeable AND nice, something that seems to be a rarity. The facility is clean and professional. I have never felt more comfortable leaving my dogs anywhere. Read Less

This is not an animal hospital.  They only see  pets if you have an appointment.  I'm new the area and have a new puppy. When she became sick, I googled the closest place and ended up here.  My dog was very sick and they would not see her. They explained that they only see pets with appointments.  Not sure how anyone's pet only gets sick on a schedule.....They did give me the name of Millis animal hospital. So I took her there.  Sorry, this is a fail for me, when a pet hospital turns away a sick animal. Read Less

Simply put, I have a petting zoo--dogs, cats and a guinea pig. Simply put again, I adore them all. With all of them, I need a veterinarian who can work with me on scheduling and cost and still talk to me like I'm a human being. A clinic that provides as stress less an environment for my cats that are already whigged out from a car ride. I need technicians who aren't afraid to show me how to do things and will even let me help a little (I don't mind being the bad guy). I need receptionists who recognize me and see me as a valued pet owner, not just a valued customer. I also need a place that will recognize occasionally I need something just a little different than what they offer and will support my decision to seek care elsewhere. Heck, they even call to make sure everything is okay! This is why I choose KAH. Read Less

I completely disagree with the low ratings for Kingsbury Animal Hospital. I will also preface my review by saying that both my mother and sister are veterinarians, so I have had a lot of exposure to veterinary practice over my life. I adopted my dog, Alice, just over a year ago from a local shelter. A few weeks after we brought her home, we started recognizing signs of separation anxiety. When Alice was at her worst, she chewed completely through her crate and injured her face. We came to see Dr. Brammeier for an initial behavior consultation for his assessment, diagnosis, and recommendations. He had a Behaviorist attend the meeting as well. Dr. Brammeier was thorough and explained everything in a detailed, calm, and respectful way. I could see that he understood the stress my husband and I were going through in learning how to deal with Alice's condition. I have worked with a few folks as I figured out how to manage Alice's anxiety. Unlike some other professionals, Dr. Brammeier and his staff did not sugar coat or make false promises. They were supportive and informative. I was so impressed with this first meeting that I started bringing Alice for her regular veterinary appointments as well. With a lot of hard work and persistence, we have had a lot of success with Alice over the past year with help from KAH. I now also bring my new dog, Billie Jean, to KAH for her regular check ups. We last saw Dr. Shaw - he was kind, thorough, and attentive. I highly recommend Dr. Brammeier's office for veterinary care and especially for help managing your pet's behavioral issues. Read Less

Recently had to put down our 15 year old Border Collie, Riley. All of the people here at Kingsbury Animal Hospital treated Riley with the sweetest most loving demeanor. They were so kind to him and made that terribly difficult experience go as smoothly as it could have. The vet was so considerate and understanding of our concerns and pain and handled our questions and tears with grace and patience. I highly recommend Kingsbury Animal Hospital for that difficult process. Their above-and-beyond care will leave with you peace.Read Less

Don't go to KAH unless you want to be spoken to in a very patronizing manner. I chose this place because of the reviews it's gotten so far, but after I went there I feel the responsibility to speak up because I GREATLY DISAGREE. Sure, the place looks nice probably because they overcharge so much they can afford to keep up appearances, and they keep in touch while you're lining their pockets, but as soon as you have a complaint they are quick to be ""on vacation."" Why do I say this? I took my new puppy in and expressed a few normal, new pet-owner concerns and instead of reassuring me that the puppy was healthy (which he s and was, as confirmed by a second vet) they ran a bunch of expensive tests without reaching a diagnosis, then prescribed even more expensive medication for a condition he doesn't even have! Furthermore, I brought in his vaccination record as requested, but they FAILED TO LOOK AT IT, told me he was missing an extremely important one, and gave him a booster for something he was up to date on! I called them after realizing their mistake, didn't get a response until over a week later, and then they tried to justify it after-the-fact with all sorts of excuses, like the fact they didn't trust the record I brought in, or they were just trying to save me having to come back in again. The thing is, I would have gladly come back in to ensure that the vaccine was given at the RIGHT TIME, but I WASN'T GIVEN THE OPTION. They were too busy trying to sell me books and training classes to check a simple vaccination record. Needless to say, they won't be seeing me or my dog again. Read Less