I just had a really unfortunate experience with the St. Louis Cat Clinic, and specifically Dr. Freesh. Over two months ago, I had made an appointment for both of my cats to have their vaccinations upd... Read More
I just had a really unfortunate experience with the St. Louis Cat Clinic, and specifically Dr. Freesh. Over two months ago, I had made an appointment for both of my cats to have their vaccinations updated and have dental cleanings. I had made this appointment in office after having a visit with one of my cats about their eye issue. When I found out one of my cats had cancer, I called to cancel that dental cleaning as I didn't want to put her through undue stress as we worked on her cancer with a specialist. When I did this, I spoke to Marcia, who told me "No problem. I'll take Gabby off the calendar and Leo can be bumped up from 10 a.m. to Gabby's 9 a.m. slot." So, we dropped Leo off at just after 8 a.m. this morning. And he would need to be put out for the dental cleaning and picked up that afternoon. I called at 11:30 a.m. today, and again spoke with Marcia, to see how Leo was doing. I was told the Dr. Freesh was in another surgery and I'd be called after that. So finally, at 3 p.m., Dr. Freesh phoned to tell me that due to another cat's surgery going long, they just didn't work on Leo today. Leowho had no food or water since 10 p.m.. last night, as instructed by the vet as he'd be under anesthesia today. Not to mention that we altered our schedules to accommodate his appointment today. But Dr. Freesh didn't do it, and didn't care that I was upset. All she really seemed to care about was quoting me for what the dental appointment would be the next time I scheduled it. I simply said "I don't think that quote will be necessary. Being that we made accommodations to have Leo's dental done today, and being that you chose to simply not see that commitment through, I'd prefer to find a second opinion from another vet." Dr. Freesh replied: "Fine. I'll have copies of his paperwork ready to go for you.Thanks." And hung up on me. Is that good care? Is that good customer service? Not for me. And not for my cats. Based on my experience, I'd steer clear of this place.Read Less