We picked up a puppy HERE while traveling from NC. she needed a 2nd booster. Rather quickly told me they have nothing open this week... literally how long would it take to give a puppy a booster shot? I have her records too.. way to serve your community. Poor customer service. Read Less

If you see your dog as the endpoint of a pharmaceutical distribution chain, then this is the right place for you. Every interaction with this business leads to a prescription or the renewal of same. One prescription was valid, but facts changed with a new medical condition - seizures. Instead of stopping the prescription they continued to refill it, even though there is a known "moderate" drug interaction. Even though the drug was inappropriate for dogs susceptible to seizures. I view a dog having had a seizure and being medicated for seizures as "susceptible to seizures". The seizures led to another prescription. However, the therapeutic level of the prescription should have been checked with blood monitoring every 3-months. That was not done. Six-months after the initial event, the pet suffered another seizure. Without the baseline from blood monitoring, the dosage of the drug was increased and yet another prescription was added. All the while, Ehlers Vet continued the original prescription. [As the prescription was mood focused, I discontinued its administration given the known interactions and inappropriateness mentioned above.] Our dog had a recent respiratory event that required a stay at an emergency vet. The emergency vet did blood work and took an x-ray, which were sent to Ehlers Vet on a Friday. Ehlers never called regarding our pet, so I called the next day but they could not answer. I left a voicemail message. [They were moving into the new "pill palace".] I had to call again on Monday, leaving another voicemail during business hours. I called yet again, at which time they set up an appointment for Tuesday. At the appointment I was told Ehlers Vet does not receive x-rays. I provided the x-ray within an hour of the visits end. During the visit, I described environmental factors that may have led up to the pets event from the prior week - heat and humidity, poor air quality due to particulate matter from fires, extreme dust and dander readings, high tree pollen and earth moving occurring for months on the adjoining property. We were given a prescription even though the vet had not yet seen the x-ray. The prescription triggered uncontrolled whole body twitching beginning Wednesday evening. We called the vet to inform them of the reaction. No doctor was available, so we received a callback from admin staff. The recommendation was to keep the pet in a cool room. We did so, applying cool wet towels to the body. We continued to do so until the seizures began Thursday night/Friday morning. After a series of 5 seizures, we took the dog to the emergency vet and had it put down. Other than the drug reaction, our dog was leading a healthy life, with good mobility, appetite, activity and quality of life. The dog was much loved. Eight hours after we had put down our dog and 5-hours after they should have been notified of the death, Ehlers Vet called to inform us they had viewed the x-ray I delivered on Tuesday. I believe they only reviewed the x-ray because I had requested its return earlier that morning. Ehlers Vet never called to ask how the pet was doing with regard to the severe drug side effect. The dog was old, but had months of healthy life left in him. That life was shortened by what I view as a disregard for their client - our dog. Read Less

I’ve been a life long pet owner and have had a lot of experience with veterinary physicians over the years. I can truly say the professionals at Ehlers are one of a kind, empathetic and each person who works there has a heart of gold. They not only understand the needs and well-being of our furry friends but the emotions that us, as owners, go through during the tough times we encounter with our pets. I would recommend this staff and the services they provide to anyone looking for a comfortable and caring place to watch over your four legged family member. Read Less