As first time dog owners, we were excited when we heard positive reviews about Superior Vet Clinic. Unfortunately, those reviews do not accurately depict our satisfaction with the clinic. 40 minutes b... Read More
As first time dog owners, we were excited when we heard positive reviews about Superior Vet Clinic. Unfortunately, those reviews do not accurately depict our satisfaction with the clinic. 40 minutes before they closed we contacted them because our dog was in a emergency state of needing care. She was lethargic, weak, and clearly in a lot of pain. They denied us care, which is somewhat acceptable if they were completely booked. However, the lack of knowledge by the person handling our phone call was very discouraging. We took our dog to the emergency vet clinic where she clearly had an infection and had to stay over night to be treated. We later discovered that she has not been taking flea, tick, or heart worm medication. The infection is likely due to that. We take part responsibility for not doing research and realizing she was old enough to start taking that medication. However, we had just had a check up where the clinic said she was up-to-date and good to go on everything. It is discouraging that the need for this medication was not mentioned to us, like I said we are first time dog owners and follow every step the Vet makes us aware of. When we contacted the clinic to inquire about this, the responses were poorly written, unapologetic, and not helpful. I hope that the clinic improves for the sake of the animals and other first time pet owners who may get treated here.Read Less