FAIRLY PRICED SERVICES AND COMPASSIONATE STAFF:
The whole team was very patient, compassionate, kind, and professional through my whole experience. I knew my 10-year-old Maine Coon was in good hands w... Read More
FAIRLY PRICED SERVICES AND COMPASSIONATE STAFF:
The whole team was very patient, compassionate, kind, and professional through my whole experience. I knew my 10-year-old Maine Coon was in good hands with people who cared about him and were passionate about helping animals. From the first time I called seeing if I should take him in to my follow up calls with my concerns during his recovery at home, it was an excellent experience. I was kept informed (about what was being done, what to expect, diagnosis, and potential cost) at each step of the process.
I had made myself nervous reading the negative reviews, but I didn't encounter any issues mentioned regarding focusing solely on money and/or their lack of compassion. Like I said, I was kept informed and asked for my consent.
THIS IS IMPORTANT: Most of the reviews that are negative talk about the cost. While yes, this was an unexpected and not-inexpensive dip into my finances, I feel it was worth it 100%. My cat needed help and they were the only local facility open at 2am. I knew it was going to cost me to take him in. I'd compare it to a person going to the emergency room rather than wait to see their primary care doctor; all without insurance. A facility this size costs money to operate and maintain. The equipment needed to diagnose my pet costs money to operate and maintain. The drugs used cost money. The people who were there at 2am to help when one else was deserve to be paid fair wages for their work. With all of that in perspective, the overall cost for my pet's wellbeing and my peace of mind were all worth it.
I WAS TREATED FAIRLY AND MY PET WAS CARED FOR. There was no price gouging or taking advantage of a desperate client with no other options. Again, I was informed and they sought consent each step of the way. It's not a free clinic and they never advertise themselves as such. They are 100% honest the whole time. Frankly, to expect them to continue to provide their level of care and expertise without having to pay for it is, to be blunt, pretty entitled and naive.
In an emergency, I will absolutely return. Read Less