I got shots for my pup 18 months ago and ut turns out I have been charged 32 dollars every month since then for their wellness plan which I had no idea was reoccuring nor renewable without consent. All in all, rabies shots and a heart worm treatment cost me 700 dollars. Thank god I finally noticed it this month. Im disgusted and too exhausted to fight them on it but as a warning to others dont sign any paperwork that you havent read thoroughly because their sales reps certainly didnt explain everything like I believed they did. Which is a shame because they were nice folks from what I can rememeber from my visit all those months ago... Read Less

We went there for a wing trim on our cockatoo a year or so ago and they mutilated his wing.  It was absolutely horrible. We now go to the avian Mobil clinic that goes to CB twice a year.  I'd rather travel than have another experience like that.  Ever. Read Less

I took my dog here a couple of times and the our last appointment was the most traumatic. I don't remember who our doctor was, but they had recommended we get our dog's teeth cleaned. We had one of those wellness plans and dental cleaning was "included" with what we paid each month. We dropped our dog off in the morning and they said they would call us when it was time to pick her up or if they had any issues. They called us around 5pm for a pick up and when we were waiting for the vet techs to bring out our dog, the woman ringing us up told us there were some complications where they had given our dog too much anesthesia and they were required to give her a shot to help her wake up. What was supposed to be routine and "included" in our wellness plan, ended up costing us over $700 in fees and "extra precautionary" medication. I was upset by their lack of communication. I immediately stopped going to Banfield. Read Less