My wife has used LMVH for many many years and since we've been married I've found the team to be exceptionally knowledgable and caring. Dr. Katie is our go-to Dr., though all the docs and VAs are recommended. Read Less

Henry, an 85# Rhodesian Ridgeback/Yellow Lab was missing in the North East Carson-Mound House area for 23 days, in the winter.  We met Margie on day 3 of the ordeal, as I was handing out flyers in a cafe where my wife and I were having breakfast.  She mentioned that she was involved with Lone Mountain and said that she could help.  She posted Henry on her page and contacted Susan Paul from the Carson Tahoe SPCA and between the two of them they mobilized many others to help.  Margie even went out to help look on weekends.   Fast forward to day 23.  Margie opened up the veterinary hospital at 8:30 on a Sunday night to take Henry in.  She gave him an exterior exam that night and Dr Katie Roberts did the full exam the next morning.   Henry had lost 33 pounds and was near the end of his rope.  The staff was incredible.  Petting him, hand feeding him, making him comfortable and feel loved.  They took care of his cuts and sores.   When I picked up Henry two days later, they sent me home with all the special food, medications, lab results, and detailed instructions.   Her invoice was ridiculously low and when I questioned her about it, she just said that we had been through enough and was only charging me for certain hard costs.   I heard that even at that, she was donating her fee to the Carson Tahoe SPCA.   I also heard that after Henry was found, she spent some noon hours taking down some of our "Lost Dog" posters that we put on poles.  Amazing care and dedication.  I wish I could give more than five stars. Read Less

What a wonderful place to take your beloved pet. I just can't say enough good things about this place. Every single person there is kind and caring. And in an emergency they are right there for you and your pet. Read Less

The Australian Cattle Dog world gives you a huge Thank You for taking care of Kizzy and her owner, Cherie after Kizzy was found after being missing for a month! A great veterinary hospital and staff for being so generous and caring! Read Less

I would like to give Michelle and Rachael at the lone Mountain Boarding my biggest thank you for there great response when my best friend Boone suddenly became sick with GDV (a twisted stomach ) There professionalism to notice the sign and getting him over to the hospital side of lone mountain Boone would not be here with me anymore. And I would like to give Dr. Katie Roberts and her staff the same thank you for saving Boone life with the emergency surgery. All of your professionalism over at Lone Mountain no one can compare you have the best staff in boarding and in the Veterinary Hospital in Carson City Read Less

LMVH has been our Vet for 15 years. They provide excellent care and fair prices. We've always felt safe leaving our fur baby in their boarding facility as well. The entire staff are very compassionate and caring. I give them my highest recommendation! Read Less

Great people work at this hospital from the front desk to the docs.  Very compassionate and caring.   The hospital and kennels are clean and well run.  I plan on using the grooming section soon.  I am so glad that Lone Mountain is part of our community. (: Read Less

The best place ever to bring your pets I bring my pets there when there felling sick or somethings wrong with them and they help especially Lisa. I recommend Lone Mountain Vet Hospital in Carson City NV!!!!!!!!! :) Read Less

I am really sad to write this review as I have been recommending Lone Pine for quite some time to people. We helped re-home a dog who had ALREADY been to a vet and was only a year and a half in age. The new owners decided to take her in for a checkup after bringing her into their home (as suggested) and chose to come here. They were apparently told by Dr.McSweeney that the dog needed extractions and had a torn cruciate that would require surgery. Mind you, this dog is a year and a half in age and runs and plays just fine. They contacted us desperate as to what they needed to do because this was all going to cost thousands. Obviously, this sounded really fishy to us and we asked them to please take the dog to the vet we have used for close to 20 years for a second opinion. As we figured, the second opinion showed that none of this was true. The Doctor told them that her teeth were just fine and he did not see any signs of a torn cruciate and saw absolutely no reason to perform surgery let alone take an x-ray. He told the owner's she was in just fine physical condition as should be expected with her age. He did an extra thorough exam looking for these issues.I'm not sure if maybe he was having an off day or was very confused, but this sort of thing just seems unacceptable. I have always had a lot of respect for Lone Mountain, but this was very very upsetting. What if they had followed through with the surgery and extractions?I do not want to argue with the administration, but again.... the other two vets who saw the dog did not find either of the issues the vet at Lone Mountain Vet did even after the one specifically looked for them. Thank you. Read Less

Once we adopted Max, we looked for recommendations about which vet to use. Lone Mountain was mentioned every time! My experiences with them have been exceptional. My little buddy has constant gastrointestinal issues, and the team has worked diligently to research, care and diagnosis Max. They love him almost as much as I do, and it shows. Dr. Teresa is a gift!Read Less

At first I believed this was one of the greatest vet hospitals. However, I'm not happy with the fact that I took my dog in because she had a hurt paw and a high temp. Without any blood work or anything they gave her medication and sent me on my way with a $700 bill and no change to her condition. After taking my dog to a different hospital once it became worst over night, I found out my dog had a horrible staph infection. I could have lost my best friend all because they could careless to do a blood test even though they knew she had a high temp of 104.2 (which I was told the only reason for the high temp was she was in so much pain.) What an excuse to not get blood work done! Plus, they are extremely overpriced.Read Less

PET OWNERS BEWARE!!!!!!First of all I'd like to say I wouldn't even give them the pleasure of one star but since I had to pick something, I gave one.....for pity. This place is filled with unprofessional, uneducated and rude people. The "vet" who assisted my pet was a joke. I came in a week ago because my much loved yorkie had a sinus infection, or so I was told. All they did was give my dog some eye drops, some cream and a shot. They said the infection would run its course. They didn't bother to show me how to care for his eyes and nose which were caked with infection. All they managed to due was give me a hefty $400 bill. After returning home my dogs health began to decline rapidly. I had to bring him to Sierra veterinary clinic. They told me he needed immediate blood work and once the results came back, they said he needed to be put down. He ended up having failing kidneys and severe dehydration. Turns out he had a mass on his brain, which Lone Mountain could have found out if they would have done their job. Long story short our beloved pet had to suffer due to Lone Mountains incompetence. If you care about your pets DoNot go here. Read Less

I would never consider taking my 2 Pugs to anyone else except Lone Mountain. I know the best Vet's are there, the staff is wonderful, caring, friendly & everyone cares about your pets. Not taking away from any of the Vet's, but Dr. Matt is wonderful. I really don't trust to many people with my babies, but Dr. Matt has gained my trust in his ability as a Vet, caring nature with my Pugs & concern about their health. Dr. Matt did a wonderful job on my little girl Pug when we found a major problem that had to be addressed with surgery & I will always be thankful to him for saving her. Thank you so much Dr. Matt & all the other wonderful people that work at Lone Mountain, if I could rate more than 5 stars I would all of you are great. Read Less

Well I will be canceling my appointment. I tried calling three times this morning to find out what time my appointment is. The first time I heard someone pick up the phone and set it backdown, hanging up on me. I immediately called back, thinking it was a mistake. This time someone picked up and asked if it was a medical emergency, I said no and they asked if they could put me on hold and I said yes. After 12:36 minutes on hold, again someone picked up the phone and set it back down, hanging up on me. I called back AGAIN and spoke with LORI. I asked her to please not put me on hold because i was just on hold for over 12 minutes and I'd been hung up on twice and I just needed to know what time my appointment was. Her words were, "well I'm working the front desk right now and you're going to have to hold." Her tone was incredibly rude. So I said "do not put me on hold, I want to cancel my appointment." She said absolutely nothing and just hung up on me. Absolutely the rudest customer service. I will be taking our rescue to get his shots somewhere else and establishing with a new vet. Read Less

LMVH is the best. Their staff is very friendly, compassionate with any pets & the doctor / nurse too are always nice. Long time ago, my boys got Dr. Katie but now and then with Doctor Matt and today we had Doctor Teresa. Today was a bit little slow because they had two emergencies earlier but we were willing to wait and they were thankful for our patience and treated us very well. They always send out reminders for next shot due or physical exams etc etc. The reminders postcard is very cute. Or they send out a magazine with the pets names on it. Read Less

Lmv is simply the very best high quality animal care place in Carson City.  We have known the owner, Margie Quirk for more than 22 years.  Her and the staffs expertise and caring are the very best.  They have taken care of my husbands three guide dogs with great care and compassion.  We cannot recommend this place high enough. Read Less

Lone Mountain took excellent care of our little Holland Lop, Mallomar, when we had him neutered recently.  The vet called to introduce herself and answer our questions prior and then took the time to come meet with us after she was finished with the procedure.  The day after his surgery, the vet tech called us just to check on Mal, and make sure everything was going okay! Lone Mountain was also the most reasonably priced vet I found in the area to treat a rabbit. Read Less

These guys were having a super busy Saturday morning. They were still able to get my cat in on an emergency leg problem. I was so thankful. They laid out the options in a professional manner and also stayed a little late on a Saturday because we got stuck in traffic. Read Less

This place really was wonderful.  The staff is very friendly, compassionate and sensitive.  They listen carefully and have done an exceptional job of handling challenging health issues with our dogs.  They came to the car to carry our older dog in because she doesn't walk well and has anxiety at any vet.  They even came to do curbside laser treatment because it was easier on the dog.  Better yet, my mom is a woman of a certain age who refers to herself as high maintenance and sees her pets the same way.  They have been very accommodating with her and are patient and understanding with her desire to be present for all procedures.  Highly recommended. Read Less

These guys are the very best!  I had had terrible experiences at other vet clinics in the area, and they were just awesome and very patient.  I have a 12 year old pitbull and a 6 year old beagle and they actually enjoy going to the vet!  When I was considering a career in veterinary medicine, Dr Katie Roberts even let me shadow her for a day and allowed me to ask as many questions as I needed!  She was so patient and kind!  They are VERY thorough and truly care about the animals that walk through their doors.  The staff is amazing and take super good care of everyone!  I will always go to Lone Mountain.  I know they tend to be more on the pricey side of veterinarians, but they are WELL WORTH IT!  We will be back when my babies are due for their next visits!Thank you! Read Less

SO GRATEFUL FOR LMVH! This last weekend I emailed LMVH last minute to see if there was any room for my two little doggies, Dodger & Lulu. I did not expect a response being Memorial Day weekend and a Sunday morning, and within a few minutes I received a response they would check and get back to me. Luckily, there was an opening. So grateful! Even if there wasn't an opening, I was SO impressed with the response and professionalism. In addition, I had visited the Boarding Facility on Saturday because I was going to board my doggies at the end of August. I have never boarded any dogs of mine before, I was nervous because of course, they are like our children. After meeting Kristy, and seeing the facility I was no longer nervous. Kristy was so awesome! Genuinely nice and interested about my dogs, and put my worries at ease. Even with how busy she was, she was very courteous and professional. So impressed Customer Service still exists! The facility was clean, all the doggies seemed happy, the set up was awesome! Again, just wanted to send a note saying thank you to everyone involved especially Kristy. So amazing to have a place like this that I know my precious doggies will be taken care of and have fun with great people! I will be a regular customer for sure! Read Less

Our experiences at Lone Mountain have been excellent. Dr Katie went out of her way to comfort our daughter when her guinea pig became ill with terminal cancer. It was so clear that she genuinely cared about the guinea pig and our daughter. Dr. Katie called and checked on my daughter after the visit and actually spent some time taking to us rather than being in a hurry. I also want to add that we had recently moved to Carson City and were going to board our dog at another place for a vacation but we immediately changed over to Lone Mountain after our good experience there and after our dog boarded there he didn't want to leave. I highly recommend Lone Mountain and they have become our trusted vet and boarding place - I would give them 6 stars if I could (especially Dr. Katie) Read Less

Dr.  Roberts was kind and caring with my usually skittish Springer Spaniel. Her exam was thorough and she was very pleasant. The office staff were courteous and seemed to enjoy their jobs (unlike other vet offices I've visited! ). We'll be back! Read Less

My first experience with this place came because my great friend and roommate was using them.  I moved to the area at the end of August and needed to get my cat fixed.  I wasn't overly impressed with them at that time but that was basically the detached manner of the vet I dealt with (not to mention the disconnected phone call in the middle of discussing my cat's surgery).  Fast forward to beginning of December.  My roommate wanted to get antibiotics for her pug who was showing some problems - and the possibility that he may be allergic to my cats.  Because the earliest appointment she could get for her pet was while she was at work, she asked if I could take him in for the appointment.  At this time there was nothing life-threatening going on with the pet.The vet recommended some different tests to be performed that we weren't expecting so I wanted to get my roommates approval because I'm not in the habit of spending her money for her.  Because of work and a snowstorm, my roommate would not be able to get to the vet's office to make payment that day and I made arrangements to come in the next day.  However, while working on this their nurse came out and said that my roommate didn't care about her pet getting better because she wasn't coming in that day to have the tests done.  I told the nurse I didn't appreciate the way she was saying that and that her not being able to make it in due to work was not because she didn't care about the pet.  She said the same thing several more times.Before leaving I spoke with Lori, the office manager.  I told her that I didn't appreciate what the nurse said and Lori began by asking me if I didn't think I'd have to pay for the exam that day even though I was getting out my card for payment.  Then Lori basically accused me of wanting them to do free testing for the pet - which is something else I didn't appreciate at all.  After Lori finally realized that the issue is that this was not my pet but my roommate's pet, she began telling me how irresponsible it was of my roommate not to bring her pet in herself and her only answer when I told her that my roommate was at work when she could get an appointment was "we have appointments on Saturday".  Both the nurse and office manager badgered me about getting my roommate's number so they could call her to get payment - despite all her information being available in the pet's records.  That they needed ME to give them that information was baffling to me - do they not keep records on who the pet belongs to?At that point I made sure Lori knew that I would be pulling my own business from them since I didn't care for the way they were prioritizing money over everything else AND accusing my roommate of not caring about her pet and being irresponsible toward the pet.  Lori's response was "If that's the way you feel, goodbye".My roommate contacted a friend who knows the owner.  Apparently the staff told the owner that they felt I was "snippy" over the situation and the owner's response was "we'll discuss it in a staff meeting" and "mistakes have to be made to get better" (according to their website the owner has been involved with this vet business for at least seven years and she considers insulting her customers to be a 'mistake' that was necessary to 'get better'?)Because we wanted the pet to get better, we kept the appointment for the next day.  When I arrived it was Lori, the office manager and Margie, the owner, at the counter.  Nothing was said about the day before.  I dealt with a different vet from the day before and he gave a grudging apology when I explained to him that I wouldn't be making a followup appointment because we may not be using this vet anymore and why.  Though it seemed half-hearted, thus far it was the ONLY effort at remedying the situation.After finishing with the doctor, I went back to the front lobby to PAY FOR SERVICES (which is all they care about) and again it was Lori and Margie at the desk.  NOTHING was said about the day before - not even a fake attempt at an apology.  Margie's entire conversation to me about anything was reduced to "what's the check number" after telling me the amount to be paid.  Even when I told her I wanted copies of my pet's records because I would be finding a new vet she curtly said "Well, I need to get your name."I even noticed that I didn't get a complete copy of the file for my pet.  I don't know what the other pages were but they weren't included in what I was given.Still no apology, no discussion over what happened, not even an attempt to say it was a misunderstanding and they didn't mean to accuse my roommate of being an uncaring, irresponsible pet owner.  The only discussion they cared to have was about how much money they wanted.I will be finding a vet in the area that doesn't insult their clients AND care more about the money then they do making sure to provide quality service to their customers without making it obvious they only care about money. Read Less

I can't say enough about the care and compassion they showed. My buddy Snoopy had to be put down a couple weeks ago at the age of 12. I held him in my arms the entire time and the vet cried with me. He went peacefully and with dignity. Thank you! Read Less

Sadly, after 13 years of love and companionship, my wife and I had to make the decision to put our dog Madison to sleep on Tuesday. It was, without question, the saddest, hardest day of my life so far. She was my best friend and saying goodbye to her was devastating. I will miss her forever. Knowing that she was quite old and had had some health problems for the last few years, we were scared that her sudden, dramatic turn on Monday might be a sign that the inevitable was near. Unfortunately, we were right. We took her in to Lone Mountain as soon as they opened on Tuesday and met with Dr. Katie Roberts. She was extraordinarily comforting. She was friendly, professional, straight-forward and, above all, extremely compassionate and understanding. While being very respectful and kind, she didn't try to sugar coat what was happening. Instead of guilting us into every test imaginable before making the inevitable diagnosis, she suggested we take it one step at a time, only putting us and Madison through what was absolutely necessary and nothing more. It's astonishing to me that I even need to mention this aspect, but as some of you know, some vets are more interested in billing than actually helping. Dr. Roberts is definitely not one of those kind of vets. When the time came, she was gentle and caring and even shed a few tears of her own. She did her best to make it as easy as something like that can ever be. Even considering the absolutely horrible circumstances of the day, she actually managed to make us leave feeling somewhat better than either of us had expected. It was still a heart-wrenching process, but we are both so glad that she was the one who helped us through it.From the bottom of our hearts and the depths of our souls, we thank you, Dr. Katie Roberts for how you treated us and our beloved girl. Thank you. Read Less

I'm not as impressed as the other reviewer.  The front office staff was very nice and my stars are for them.  However, the doc... "Meh. I've experienced [much] better."  I will tell you what annoys me to no end.  Making health care choices for a pet is similar to making choices for humans, only we make the choice for them; "choice", being the operative word.  A Vet who approaches with the "I know it all and you're stupid if you don't listen to me" attitude just grates me the wrong way.  Each breed of cat or dog has very specific needs and the pet owner is allowed to make them.  Not everyone who walks in the door is ignorant about their pet.  It would be wise to drop that attitude.  There are NOT many Vets who can pull it off.  It surely didn't work today - it only alienated me from returning.  My pet's health care choices are mine to make and I won't let some Vet make my pet's choices for me or treat me with disregard.  In conclusion, if you want someone to take the lead on your pet's health care and treat you like you're clueless, this is the place to go.  Personally, as I said, I won't be going back.  I'll find a good Vet.  I'm patient. Read Less