Quail Ridge Animal Hospital

This is my regular vet and they're great! I've moved a lot and gone to a lot of vets for my dog and cat, and can say I love Quail Ridge Animal Hospital. They never try to pressure me into paying for anything unnecessary, their prices aren't exuberant, the staff truly cares and are very warm hearted, and overall they do a fantastic job. I've recently gone in for a mystery bump on my dog's nose and just yesterday got my dog his denta (great price for it, too, and yes I did shop around)l. They have me meds and advice for his nose that helped literally overnight, and my dog's teeth are now plaque and tartar free and my boy is as happy as can be with no complications (just got a follow-up call from them as I was typing this to make sure he was ok. I love that!). The only downside is they're no longer open on Saturdays. This is a vet I definitely trust and recommend to others. Read Less

I have never taken the time to write a negative review for anything because I don't think it should be taken lightly, however, in this instance I feel it's important to share my experience with others. You can choose what you do with this information. My dog died an undignified and painful death because of this office. This is long. Bear with me. I'm sure this office is a great place to take your pets for basic care and immunizations as everyone is very friendly and kind. However, if you have an animal with any, even slightly complex health issues, save yourself some heartache and take them to Carson Valley Vet on 88. Four days ago my 185 pound Great Dane was very lethargic, had collapsed and hadn't eaten in a few days and had a bout of very bloody, tarry diarrhea. Red flag. I took him in concerned this might be the end since he had been suffering from cancer and arthritis. I had been preparing myself for this and my primary concern was that he be comfortable and dignified when it came time to go. I explained my concerns and symptoms to the doctor. I even offered to show her a picture of the diarrhea. She declined. No request for a stool sample, no X-rays or ultrasounds suggested. I told her he hadn't eaten in 4 days. That he has collapsed that morning in the snow. She indicated that possibly his new meds were irritating his stomach lining and asked what we were giving him to help soothe and protect his stomach. Well, Dr. Hewitt, nothing, because you never told me I needed anything or that this would be such a nasty med for his body. That's her job, right? I'm not a vet or a pharmacist. His pulse was very high and he even had a heart murmur. She suggested subcutaneous fluids, some barium and anti-nausea meds ($100 shot even though he wasn't vomiting). Then she sent us home. I know vets aren't magicians or miracle workers but this seemed a little egregious. At home he declined rapidly. He was in great pain and couldn't stand up. At 9:30pm I called the emergency after hours line and left a message (the recording indicated that someone should call back within 15 min), I waited 45 min. No one called. Ever. I just wanted them to tell me if I needed to get him in to an emergency vet or if it was normal since they had treated him that day. We then decided to call Carson Valley Vet and they picked up right away (and were amazing- but that's another review). While on the phone with the doctor, my dogs pain began to get severe and he began hemorrhaging copious amounts of blood from his rear end. I watched my beautiful, sweet dog suffer and bleed out on my living room floor as he panicked and struggled to take his last breath. We should have had the opportunity to euthanize him at the vets office. He was obviously already bleeding internally as evidenced by his tarry stool that no one wanted to see or test apparently.I heard from Dr Hewitt a day later and tried to explain what happened and she had tons of excuses and platitudes. Like after I told her that my dog didn't deserve to die like that, she responded with 'your dog didn't deserve to have cancer'. And other things that felt contrite and insincere. What was lacking was genuine remorse or concern.  Lacking was any sense of real compassion for my situation instead an acute desire to excuse, excuse, excuse.  She tried to say the right things but it was rehearsed and trite. Then today I went in to the office to speak with her and I asked her what she thought happened to make him die like that. When I brought up the bleeding, she commented that often animals will bleed after they die. Wait. What? Did she not hear ANYTHING I told her? My dog bled TO death. I made that abundantly clear. I described his condition and last moments in detail. She said, 'oh, I must have not heard that right'. Herein lies the biggest problem with this office. They don't HEAR you. She didn't hear us describing our concern at the visit when my dog was sick, and she didn't hear us when we explained to her what happened that evening. A lack of good listening skills along with what I feel is just not an experienced vet for anything even mildly complex leads me to my conclusion that bringing my dog here was a very, very bad idea that I regret a million times over. The ONLY thing they did 'right' was agree to refund the almost $400 we spent on him from our visit the day he died. Now, please be clear, they didn't offer this. We had to ask. Sad. I've managed businesses in the healthcare field for many years and I've had disgruntled customers, I've had ones that we screwed up royally on (it happens) and let me tell you, I always treat them how I would want to be treated. I feel their pain. And I feel BAD and whatever I can humanly do to absolve myself, I would do without prompting. So, now you have my personal experience to use when trying to find the right vet for your pet. And if your pet is a true member of your family that you love, like mine was, I'd keep looking. Read Less

Our English Bulldog Biggie took a turn for the worse and needed to be put down last Thursday. No other vets had any appointments available. Quail Ridge got us in and were very kind and professional with us, as our boy passed on the way there. They were knowledgeable about cremations and earns. I will definitely be bringing our other dog there for regular check ups, they have made a lifelong patient out of us. Thank you so much for taking care of us in our time of despair and need.Read Less

Our 13-ish year old just fell over & had difficulty breathing. Dr. Hewitt's staff got us in that morning, and took excellent care of our baby and us. By the time we left, we had answers and medication for him, without a HUGE hole in our pockets. I'd been searching for a wonderful vet after bad experiences with 2 others here in Carson City, and now I've got one for life. Wonderful doctor, wonderful staff! Read Less

They are amazing! Skilled, professional and always great with my furbaby! Thank you for getting me in so quickly with my poor baby's infected teeth! I ALWAYS recommend you! Thank you for your kindness and incredible care of my boy!! Read Less

This is our vet where we take our kitties to. The staff are wonderful and caring! Great atmosphere,  they make you feel welcome and comfortable to leave your pets in their hands! Convenient for us, as they are across the highway from our home! Read Less

The vets and staff at Quail Ridge are amazing. They took such great care of my 15 year old diabetic dog till the end. I now have a new puppy who I trust in their good hands. Thank you for all you do for our 4 legged kids Read Less

You know all of those vet shows on tv? Dr.Pol, Dr.K, Dr. Dee. Well, we've got another right here in town, Dr. H. She runs the Quail Ridge Animal Hospital and a better place for your pets you won't find anywhere. Dr. H and her staff take care of our three cats, our four parrots, and the best turtle you could ever meet. I wouldn't consider taking my pets anywhere else, neither should you. Try it, you'll love it. Bird recommend...Turtle approved. Quail Ridge Animal Hospital, even my cats like it, and you know how they are. Read Less

We have taken our tortoises, 2 dogs and a cat to Quail Ridge. There is no comparison in the quality of this hospital. My cat had giant tumor on her neck and we took her there to be put down. The doc examined her and said that she could save her. We both cried. They quoted me a fair price and performed the surgery. I am happy to report she just turned 16 and thinks she's a dog.Read Less

I give Quail Ridge Hospital 5 stars. Been a client customer of my Doberman Pinscher pack since we moved here from CA 2011. Dr. Hewitt-Spears does my puppies wellness exams and crop/dock procedures. Prices are fair compared to all other vets in Carson City area. Waiting time in office can be a little bit long, but in all that is because they are popular with all the critters to be seen. Quail Ridge Hospital continues to grow and can't wait to see the new office being built. I highly recommend Quail Ridge Animal Hospital for nearly all your critters needs. Read Less

This is the one and only "Best Vet" in these areas, Carson City, Minden, Gardnerville, Reno, Washoe Valley and many more! Veterinarian Leslie Hewitt can fix any animal with great perfection! Her and her staff provide the greatest customer service that I haven't seen in a long time. Fantastic! They really care about all animals and treat them and their parents with sincerity and honesty. They are fun and friendly. And you can always go in the back room to talk to anyone and be with your pet (that's what I like the most). Thank you everyone at Quail Ridge. You are all great, especial to my pets. Love you all, Trisha Hamada. Read Less

The BEST veterinarian and staff and all of northern Nevada. Before I went to Dr. Leslie Hewitt, I had been to several vets to try and find the right one for us. By far, Dr Hewitt is the best I have found. She and her staff are ALL Compassionate, honest, thorough, professional and just incredible. I highly recommend Quail Ridge for all of your fur babies needs. Read Less

We have been fostering a wonderful puppy from Tehran (we hope to officially adopt soon) for Dog Town Canine Rescue and she developed mites and needed treatment. The staff has been exceptional and caring! The puppy is on the road to recovery and we couldn't be more pleased with the help from not only Dog Town Canine Rescue, but Quail Ridge Animal Hospital! Thank you very much Read Less

Have been going to Quail Ridge for many years. They are wonderful and caring towards my furry kids, and unlike many of the other vets I've used in the area, they actually look for what's wrong with them and treat the problem. Recommend them highly. Read Less

having just moved to nevada, we stopped in with our two dogs, and am quite glad we did,   everyone was super nice and the the DVM was spot on ad smart.   it is really nice to work with a true professional group.Reno & Lilly Read Less

I had to board my cat there this weekend. The staff was willing to show me accommodations for her the week before so I knew the full extent of her care while she was there. Hope was very willing to answer all my questions and even put up with my phone call to ask a question as a concerned pet parent. I felt very comfortable leaving my cat there for the weekend knowing she was in good hands. Read Less

I took a litter of roti pups to have the dew-clawes n there tails cut. The price was really fair. Dr Hewitt saved my 6 day old puppy. He needed a hernia surgery and he had 50% 50% chance to make it or not and he made it!!! Everybody at Quail Ridge is so friendly and amazing. I wouldnt take him anywhere else. We r so happy. Thank you Dr Hewitt and staff. We love Quail Ridge its the best place for our pups!!:) Read Less

While I do appreciate their services for helping save my animal's life, I would not suggest this vet to anyone. The front end is polite, but the actual Vet Staff are snobby and rude. They misdiagnosed my cat once and then when they found out the real problem, they said it was my fault for not changing his diet to their prescription food after the first visit (which was not their recommendation AT ALL). After this next diagnoses (which was supposed to cost close to $700 to fix), I accepted the chargers to save my animals life. After paying that and coming to get him the next day, I was told that what I had paid was just the deposit and that there was another $100 fee on top of it. I was not upset about the money. I would have paid $800 the first day without hesitation. However, the fact that I had already had a stressful 24-36 hours because my cat was going through this procedure and then they tell me that I owe MORE just to take my cat home is poor practice. I pay the bill, then agree to put my cat on this prescription medication to prevent further procedures. That was totally fine. However, when I was given a cup each of the different types of food they have and it is finally decided which one he likes, I had ordered it online because it is MUCH cheaper than buying it through the vet. A delay in receiving the food means that I could not continue his diet unless the Vet would be willing to give me enough food to last from then until when I would get the food in the mail. Upon calling them, they told me that they would only be able to give me a 16lb bag for nearly $50 rather than giving me a baggy full that would last until I could get the food (which I would have happily paid for!) that I ordered. My cat would hardly go through a 6.3lb bag of any other dry food before it would start going stale, let alone a 16lb bag that I would have to throw away half of a year later. All in all, very poor service. They may have some of the best prices in the area, but those prices come with a cost. 2/10. I would not recommend that you take your animal to this vet. Read Less

We have been going to Quail Ridge Animal Hospital from it's beginning! We followed Dr. Hewitt from a previous animal hospital because of the loving care she always gave our dogs. Her staff is amazing! Such caring, friendly and helpful people who really care for not only your pets but for you as the owner as well. Dr Hewitt holds a Pot Luck Open House at Christmas as a thank you for all the pet owners who trust their pets to her and her staff everyday. Read Less

Dr. Lesli Hewitt is wonderful and I'm so glad I found her and her clinic Quail Ridge Animal Hospital! I'm new to the area and was so worried about finding a good vet. I have seen both doctors at this clinic and am very satisfied with the care my dog received. The staff is nice and professional and the waiting room and exam room were nicely decorated and clean. Please give them a try if you are looking for vet-you won't be sorry! Read Less

Look, I will always argue and stand against office politics hindering continued care especially in emergency situations and I'm glad idiots like Mary Jo are out there in the world. But truth be told, Dr leslie Hewitt is the best Vet I have ever come across. Her care and expertise for my loved one was unparalleled. I will always recommend Dr Hewitt to everyone looking for a skilled and careing Veterinarian. Read Less