Horizon Veterinary Clinic

I can give Horizon Veterinary Clinic a 5 they're great vets I've had them and been using them for more than 15 years for all my pets, I can write them a five but unfortunately they do not take new clients. Maybe that will change in the future. Read Less

Had my aussie litters tails docked and the doctor never introduced himself. He cut them all wrong and didnt put sutures in the tails. The puppys screamed in pain for an entire day until i took them to a different vet who docked them properly and told me they werent cut in the right place, there were no sutures, and the bones were exposed and were infected. Not only that but i paid 180 dollars to have the tails docked improperly and unprofessionally at the place that did them right it was 100 dollars cheaper. Then i tried to let the doctor know he had done them improperly and he said he would do research on the subject and call me back. I never recieved a phone call first off, and second your a vet the research should have been done at school the fact he had to do research lets me know he went ahead with a procedure he didnt know how to do. I will never bring my animals back there. Aside from that the staff that works there are great people just an awful very unprofessional doctor. I also had a puppy who wasnt doing very well and asked the doctor to look at him and tell me what was wrong he told the receptionist to tell me he doesnt know and to keep bottle feeding him and that he has a 50/50 chance to survive. Come to find out the vet that did the tails properly doctor flannery at first glance looked and told me he had a cleft palate. This doctor at horizon is a sad pathetic rude excuse of a vet Read Less

I love the doctors and staff here, they are so kind to our animals. Dr Koster helped save my old kitty when he was really sick and she called to check on him on her off day. We're so thankful for all the staff there, thank you for all you do! :) Read Less

We have been to many veterinarian.  They pretty much mark up their price because they know we all love our pets.This clinic is the best! Our last dog had ear issues so many different vets n med but no cured.  We came to this place ear problem gone forever just 1 visit only. Half of the price. Now we have a different pet. Ear problems took her to vet close to our house cost under $1000.00Moved to new house they said it will be $1000.00+.  So we decided to drive across town for everything that $1000+ vet will do , this vet cost us under $400.00(All the same ear problem)I love his honesty and he truly care for your pets. All of his staff are lovely.  They always smiles. Thank you Dr. Pflaum. You and your staff are so awesome and kind. Read Less

Not sure where to begin here. But I suppose I'll try to keep it brief. Had a cherry eye surgery done for my dog here. After a few days with no improvement after the surgery, we scheduled a recheck. They told us a stitch was bothering her and that they removed it, and that she would be better soon. After a few more days without improvement we decided to schedule somewhere else. As it turns out, my dog has developed an eye ulcer (and the ointment they've had us use could possibly make worse.) And, if this ulcer is bad enough, it can literally burst her eye. I am so angry I don't have words. There were a number of other, smaller issues we had while there (no information given, rude doctor, dismissive tone) but all of that pales in comparison to potentially blinding my dog in one eye. Read Less

In 2013 I took my ferrets in for vaccines. They had an examination too. I mentioned itchy ears on one of my ferrets and I was told that I just need to clean his ears more often. Recently I found out he has ear mites!!!! This is awful. He's finally treated, years later! Read Less

For almost 20 years our family veterinarian has been Dr. Phlaum. Over the years, he has celebrated with us when Angus, my daughter's cat once again survived another one of his nine lives. He has cried and sympathized with us as we had to let go of our old and loyal family members. He has given us hope when we thought there was none but quick to be realistic when there would inevitably be negative outcomes. I would totally recommend Horizon Veterinarian Clinic to anyone that loves their four-legged fur-babies because he and his staff love and care for them just as much as you do. Read Less

The woman vet (Dr. Katrina I think?) is amazing. Thoughtful, caring and kind... it's obvious that she truly loves animals and respects their families. Dr. Pflaum on the other hand... each time we've been in when he was working I've found myself increasingly bemused by his behavior and comments. I'm not sure if he hates cats and wants them to die or if he is just utterly confused about what to do when a cat gets sick. He's like the WebMD of veterinarians, where exchanges like this happen: "Hey Doc, my cat, she's not acting right. She sneezes all the time and has runny goop in her eyes. What is it?" "Cancer." "Couldn't it be a cold or something?" "Nope. Cancer." "Oh no! So what can I do?" "Well, is she allergic to anything?" "I'm not sure, but she always gets sick when she has fish." "Interesting. I'm going to write you a prescription for fish." Maybe he was once an incredible veterinarian, from what I know he's been there for ages, but at some point it seems he went a little barmy. Take what I say with a grain of salt... I always encourage people to form their own opinions. If you want my opinion, though, make sure you see the woman vet when you go to this place. Especially if you have a cat. Read Less

I first want to say there is nothing wrong with the facility that I saw, and there is one lady at reception who is particularly nice and made our visit a good one. I give them one star only because the doctor (never caught his name, he did not introduce himself, however he is older) was very rude and condescending. This is not the first time he has been this way towards me, but this time he was more rude then in the past which is now causing me to look elsewhere for a new vet. If you don't mind being talked to like a child than this is the place for you. Read Less

Terrible service. I call in the morning, confirmed a time to bring my pets in. I arrived after a 45 min drive and they told me they would not be able to see my pets because the Vet was in a surgery. Total waste of my time. They could have called me and canceled rather than me driving clear down there to find this out. I wouldn't recommend them to anyone and will never go there again myself!! If zero stars were an option I would have rated them at ZERO!! Read Less

I found this veterinary about 12 years ago. I have to say this practice is top of the line. The staff is very friendly. The treatments for your animals are very affordable compared to other veterinary offices. Last week I had to put my dog down due to her age and failing health, the staff and the doctor let us take as much time with coco as we needed, before coco went to heaven. My daughter and I were having our heart ripped out for that small amount of time but I could feel there compassion and love for animals. I moved across town and there is probably a good 10 veterinary offices between us but I prefer making the drive because the owner and staff are wonderful. Sherry Read Less

We LOVE Horizon Veterinary Clinic!! My wife and I have been going to Dr. Pflaum for years, and before that my parents used him. They are always very personable and professional. Dr. Pflaum cares more about your animal then any other vet I have ever met. We've used other vets when we needed something on a Sunday or when we lived in San Diego, and we always feel like these other vets are taking advantage of us or our situation. The staff at Horizon Veterinary Clinic are just so nice and concerned for our pets and our sanity. My wife and I love animals and the staff here are always looking out for us. They've taken care of our dogs, cats, ferrets, rats, guinea pigs, bearded dragon, and our sugar gliders. I could not recommend a vet more than this place. We board dogs and sugar gliders here when we take trips. They are just plain awesome. Read Less

Doctor Pflaum and his staff have been taking care of my dogs and cats ever since they opened. I recommend him to everyone I know that has pets. I could not ask for better care than I have received with this Veterinary Clinic. Thank you all for taking good care of us!!! Read Less

Dr. Pflaum here is excellent. Sometimes the other vets aren't as great, so I always ask for Dr. Pflaum. He's very caring about my pets, and is always very thorough when doing check ups. The support staff are very nice and professional as well. The prices are some of the best in town! Read Less

My pets have gone here several years and I am morally and financially outraged right now. My poodle has SEVERE ortho issues right now and we had been in several times to Dr. Pflaum and crew and their take on his bad breath is "oh its the breed". We kept up on the shots and exams and I ASKED every time I came in about his breath and they said his teeth were FINE. The last time THEY cleaned his teeth, he lost 13 of them -- they tried to charge me for extractions when the tech people said they just fell out! NOW the new vet I have had to extract the majority of the rest of his teeth due to severe dental issues. HUGE bill due to the fact most were his molars. AND hope he does not have a secondary infection to boot. I HATE THIS. I am kicking myself for not taking a more active role in my pet's health and I hope my poodle forgives me. Oh and I don't know why it is posting as Gregory Nelson because that is my son....but It's his dog too. Read Less

This clinic was recommended to me by family members, and I now refuse to go anywhere else! I love the quality care they have given to my dog. The staff is always friendly, the doctors are great. I really appreciate that they'll answer questions over the phone, whereas most clinics try to get you to come in so they could bank the cash. We had an incident where my puppy ate chocolate cupcakes, and we called and they told us what to do over the phone. Most clinics would tell you to come in. I appreciate that immensely and I have great respect for that clinic, because it's obvious to me they're not in business just for the money! I recommend this place to anyone who asks. Read Less

I've gone to Horizon Vet for over 8 years for both my dog's and cat's healthcare. It seems with each visit the customer service and care diminishes more and more. After what I dealt with today, I will no longer be going to this establishment. Although the reason for my visit today was minor (dogs only needed their booster/rabies shots), the staff was extremely unprofessional. I called in advance for an appointment to make it as painless and less stressful for my dogs and yet I was still sitting there well over a half an hour from my scheduled appointment time. Other customers that showed up after me were taken back to see the vet immediately (they did not have emergency situations). My dogs became increasingly more stressed. Even though my experience wasn't 'life threatening' to my dogs health, I still feel the staff was completely unprofessional. I do not recommend this Vet if you care about your animals and the service you would like to receive.Read Less

Been taking my pets (cats, dogs) to Doc Pflaum since they opened. He has saved me money by instructing me what to do when my diabetic cat crashed. Other vets would've kept my cat overnight. Now my dog has diabetes and I know exactly what to do. Becki is awesome. Read Less

My elderly cat went into renal failure this past weekend and we decided it was time to let him go. The staff at horizon vet were so thoughtful and helpful during a very difficult situation. They even sent me a hand written condolence card. We are moving soon, but I will be keeping them as my vet even if it's a longer drive ;) Read Less

We've shared many experiences and the joys of our pets over the last 3 years. I must say that I am a huge fan of The staff and Vets at Horizon Vet Clinic. Today we were in a terrible situation, We had to address end of life care for our beloved Koda. Dr. Katrina and staff stayed a bit late today to ensure we had privacy and time. The genuine care and concern of the staff means more then words can say. I would give more then 5 stars if I could. <3 updated 7.14.14 Read Less