2years ago I would have recommend this place to everyone, this used to be a great place to take your pets. Things change&when I took my 8 year old dog into get groomed here, it was a disaster. I took ... Read More
2years ago I would have recommend this place to everyone, this used to be a great place to take your pets. Things change&when I took my 8 year old dog into get groomed here, it was a disaster. I took dog in, I noticed things were much different since the last time I had came in(roughly a year),the groomer they use now is also different then before. The lady at the front (lighter hair; no name tags) was very rude the entire day I dealt with this place. We weren't greeted, just told to take a seat. Dropped my dog off&went about my day, finally got a voice mail that my dog was done& I thought calling them back to let them know I was on my way to pick her up was a considerate thing,since I had missed thier call. The lady with the light hair answered&acted annoyed I was calling to let them know I was coming pick her up&then just hung up on me, very rude to say the least. When it came to paying, i had let a lady go infront of me because her dog was very scared&wanted to leave, so I let them go ahead of me, the same lady with the hair in the front again seemed annoyed&half rolled her eyes. Once I had gotten my dog back right away, (walking my dog to the car), there was something wrong, she keep going towards her privates, she wouldn't walk very far before going to lick her goin area. It didn't become alarming until her behavior had changed once we got home, she wouldn't go pee, she wouldn't play with my other dog, she wouldn't walk around the house, she barely would eat. After 2days I checked her down there&found she was swollowen&very red on pee pee area. I called a different vet that I have used& they said to bring her incase it has gotten infected, so the next day my wife&I did. I ended up paying an extra $139 to fix what warm hearts did. No, I didn't want to take her back to warm hearts for the problem, because the lady in front with the light hair was very rude¬ just to me, pretty much everybody in the waiting area&I don't care to deal with her, or put anymore money towards her paycheck at warm hearts, not to mention they caused the problem and gave lame excuses as to why this happened. It was a very simple thing, a dog hair cut. None of this should have ever happened, my dog shouldn't have had to suffer or be in any kind of discomfort& warm hearts really let me down&my dog. I will never again go to this pet clinic, nor will I ever recommend it again. Even if it's the last pet clinic in Vegas. As for the lady in the front with the light hair, being a little friendly&polite goes a long way, people come there with worry's about thier pet's wellness, a friendly, "hello, how are you today?", could really make people feel more welcomed and feel a bit better. Not to mention you represent your office&the staff that work there, it only takes one person to ruin it for everyone. Read Less