Warm Hearts Pet Hospital

I'm new to the area my 4 legged baby Jazzy was ill. The staff was great! Dr Larsen was warm, easy to relate to about the well being of my pet. Very caring and I felt I made a great decision taking Jazzy there. Dr Larsen called me the next day to give me results of a test that was performed, very professional, affordable. Read Less

We've been to many vets in the Henderson area. We came here because their prices were much lower for a procedure we needed. I was skeptical for this reason, but had no choice at the time. We have been loyal customers ever since, bringing our two dogs and one cat in for vaccinations, groomings, gland drainings, and other services. The service is always good, the staff is friendly and caring. So happy we found Warm Hearts! Read Less

Bad service: This could be a great place... Unfortunately the customer service from certain people has to improve! Emma in particular almost felt my wrath but I didn't want to put my dog at risk so I was extra polite during her rudeness. If you have a bad attitude and don't like yourself...find another gig... by all means: don't run away paying customers!!! Read Less

I took my cat Mickey today. He is not feeling good. Doctor Inna helped so well to understand what it can be and what needs to be done.Kindness and professionalism - the most important in care for people and pets. Thank you Dr. Inna and her very trained staff.Hoping our precious Mickey will feel better soon. Read Less

HORRIBLE PLACE EVER !!! DR INNA IS A JOKE Treated my kitty like a doormat. Scheduled a procedure and told me no food after 10pm the night prior. I dropped off my kitty at 9am. I expressed my concern and waited by the phone all day. They close at 6pm so at 5:15 I called as I had heard NOTHING all day. They said there was an emergency and my kitty had just finished his procedure. When I asked why didn't anyone call me and was upset that hr hadn't eaten all night & all day I was basically disregarded and told that's protocol. As if this wasn't enough I received a letter from this uncaring inhumane Doctor that my kitty is NO longer able to utilize this facility for any reason. (Like I would ever trust them) I have my own vet so this letter was a joke and just to pour salt in my wound. I give you sound advice NEVER take your animal any where near this place. Save your self a headache and save your pets Life!!! Read Less

This place has the worst customer service I've ever experienced. No one can seem to answer simple questions in regards to their rates and they recently added an Examination/office visit fee of 10.00 which is not expensive but in my experience over the 3 yrs I've been going there my dog has never had an exam! I won't pay for something I didn't receive. In my opinion existing and new customers always should be notified of price changes/increases when making an appt. and not told (it's on our website) when questioned. Sad to say I won't be taking my pet back to them! Read Less

This is the best place to take your animal. The care and cleanliness of this place is exceptional. I highly recommend anyone who is on a budget but wants high quality care to come here. My Theo is forever thankful as well as my family for the wonderful care and compassion they have bestowed upon our family. Read Less

I was very happy with my first visit to Warm Hearts Pet Hospital. Dr. Larson was quite knowledgeable and answered my questions regarding my cat Salem. She clipped his nails so good that he doesn't tap dance around my house anymore, and gave a clean bill of health overall. She even gave me a heads up that he has a couple of teeth that need taking care of, but is ok overall. I know that when I get that the next appointment I make to get my cats teeth taken care of, I'll definitely make sure that Dr. Larson is on it. Thank you so much Warm Hearts Pet Hospital for easing my overall anxiety. Read Less

From the phone call, to the initial screening, to actually meeting my dog's Dr., I was met with nothing but kindness and sincere care for his health. If you're tired of dealing with clinics that only care about the money rather than the care of the patients, please take your animal here. Read Less

2years ago I would have recommend this place to everyone, this used to be a great place to take your pets. Things change&when I took my 8 year old dog into get groomed here, it was a disaster. I took dog in, I noticed things were much different since the last time I had came in(roughly a year),the groomer they use now is also different then before. The lady at the front (lighter hair; no name tags) was very rude the entire day I dealt with this place. We weren't greeted, just told to take a seat. Dropped my dog off&went about my day, finally got a voice mail that my dog was done& I thought calling them back to let them know I was on my way to pick her up was a considerate thing,since I had missed thier call. The lady with the light hair answered&acted annoyed I was calling to let them know I was coming pick her up&then just hung up on me, very rude to say the least. When it came to paying, i had let a lady go infront of me because her dog was very scared&wanted to leave, so I let them go ahead of me, the same lady with the hair in the front again seemed annoyed&half rolled her eyes. Once I had gotten my dog back right away, (walking my dog to the car), there was something wrong, she keep going towards her privates, she wouldn't walk very far before going to lick her goin area. It didn't become alarming until her behavior had changed once we got home, she wouldn't go pee, she wouldn't play with my other dog, she wouldn't walk around the house, she barely would eat. After 2days I checked her down there&found she was swollowen&very red on pee pee area. I called a different vet that I have used& they said to bring her incase it has gotten infected, so the next day my wife&I did. I ended up paying an extra $139 to fix what warm hearts did. No, I didn't want to take her back to warm hearts for the problem, because the lady in front with the light hair was very rude¬ just to me, pretty much everybody in the waiting area&I don't care to deal with her, or put anymore money towards her paycheck at warm hearts, not to mention they caused the problem and gave lame excuses as to why this happened. It was a very simple thing, a dog hair cut. None of this should have ever happened, my dog shouldn't have had to suffer or be in any kind of discomfort& warm hearts really let me down&my dog. I will never again go to this pet clinic, nor will I ever recommend it again. Even if it's the last pet clinic in Vegas. As for the lady in the front with the light hair, being a little friendly&polite goes a long way, people come there with worry's about thier pet's wellness, a friendly, "hello, how are you today?", could really make people feel more welcomed and feel a bit better. Not to mention you represent your office&the staff that work there, it only takes one person to ruin it for everyone. Read Less

The staff are polite and very nice. The doctors are very knowledgeable and also very polite and kind. They will help you try to make the decision that is best for you and your furry family member. This amazing place also helps and partners with a non-profit animal organization. It really is a great place and they show they are passionate and that they care about what they do. Read Less

Dr. Inna Goncharov is an angel. She treats all animals as if they were her own children. You simply cannot compare that type of compassion with any other clinic out here. The other clinics I've been to treat you like a business where the goal is to make the most money. I love taking my pup to her clinic. We are always greeted with a very warm welcome. You can tell and feel that everyone there sincerely loves animals. The environment and the people at this clinic are hands down the best your pet can get! Read Less

Dr. Inna is caring person and has a big heart. She had done everything possible to save my kitty and even if there there was nothing more that she could do , she showed an empathy and real human feelings. Thank you Dr. Inna for everything you had done for my baby . You and your team are caring and passionate for what you doing. Read Less

Dr. Inna is caring person and has a big heart. She had done everything possible to save my kitty and even if there there was nothing more that she could do , she showed an empathy and real human feelings. Thank you Dr. Inna for everything you had done for my baby . You and your team are caring and passionate for what you doing. Read Less

Dr. Inna is EXCEPTIONAL! She has time and time again proven her love for animals and concerns of pet owners. I loved my previous vet of 10+ years however could no longer afford them. I've only been a client for 6 months or so and in that time Dr. Inna has gone over and above multiple times! Last week I had a concern that turned into a major issue (tumor). Even though it was her husband's birthday, she postponed her plans to care for my cat. At the time of pick up (after closing hours) she was still there doing an emergency C-Section for another customer. Later that evening she called to follow up twice on my loved one! A HUGE THANK YOU to Dr. Inna, her staff and her family for working with her and/or understanding the sacrifices she makes for the love of pets and their owners! Caring for pets for decades, I've never seen anyone as caring as and as dedicated as Dr. Inna. I highly recommend this clinic, Dr. Inna and her caring staff. Read Less