I've taken my two baby bunnies here since they were six weeks old. Dr Jason and his wife Dr Jamie are two of the best in the entire Las Vegas area, and honestly, I've lived in a few places in Southern... Read More
I've taken my two baby bunnies here since they were six weeks old. Dr Jason and his wife Dr Jamie are two of the best in the entire Las Vegas area, and honestly, I've lived in a few places in Southern California and I'd say the best out of there too. Dr Jason has been around for most my appointments, (with my bunnies, I'd only ask for them) eloquently explaining their wellness progress, what treatments we should take for my babies, and how we should go about them. Buffalo, my lionhead, has had some fatty deposits we were worried about, and Dr Jason has taken his time to explain everything to me, even calls me when I am unsure of something; I've even been emailed back when I thought something looked suspicious after my bunnies got fixed and took a picture so I didn't have to come in. They have diligently treated Buffalo with care, to the point I don't worry when my babies are in the back room with them. Buffalo is my small, sensitive, anxiety provoked, temperamental little dude, so it's nice to be able to not worry about him when we're away from home and he's scared at the vet. After his bump came back, Dr Jason evaluated it and told me how great it was for me to catch it. After the exam, he told me since this was Buffalo's first time back and he had a repetitive bump return, it was a follow up visit and I wouldn't be charged. So considerate and aware of customer care. Always making you feel like you're a great pet mom with reassurance of your efforts towards your pet children. One thing that struck my fancy and made this office real, down to earth, not pretentious and a trusted place I'd never leave: I let my pets walk around the exam room, and I sit on the floor to interact with them and calm their nerves. Dr Jason saw this for the first time with me once, and joined us, SUIT AND ALL, on the tile floor. He continued to exam, diagnose and explain treatment with me, all while sitting on the floor next to us. I was not only impressed, I felt welcomed and like a family friend, not a customer. You don't see this often with businesses and thus, this doesn't feel like a business, it feels like a place I take my animals to be well. This past Easter weekend on Good Friday, my patient docile little dude Muggsy, had a sudden health complication and passed within 5 minutes of finding him in his cage. Heartbroken, bitchy and irritated as hell, the staff has been more than understanding and patient with the mess that is myself. The phone calls, the bawling my eyes out in their office when leaving him behind, the asking for someone to call me to try to explain what could have possibly happened, and the frantic parent questions of "what could I have done?", "what did I do wrong?" and of course, "was I not a good parent and didn't notice something?". Dr Jason took at least 10-15 minutes with me on the phone listening to what happened and helped me out with understanding his symptoms and making me feel as best as possible considering the recent events. When I brought Muggsy in for his final trip to Aloha, the staff was very professional and guided me to a room without hesitation so my inconsolable ass could be in privacy. When you're this upset, I struggled even making sense, luckily my husband was there to help, but the staff was very comforting, very understanding and took care of my little man, from his first visit, to his last. I wouldn't have taken him elsewhere. I'm not sure of the name of the woman who helped me that day as I was a puddle of myself, but she was very sweet and tried her very best to comfort me with words and tell me I did my best and there was nothing I could do. I needed that. I had been sitting around sobbing thinking I should have picked him up and pet him when he came out to play outside the cage! You just don't know with our little ones, and they gave me the most reassurance that I did all I could have done and that helped the most. They made the grieving process a lot easier on me. If you are looking for a veterinarian that can be there for the lifetime of your pet, with knowledge from day one, to surgeries, to helping us get our fat cat on a diet and finally to a vet after 7 years of not going with the hubby, this is the place. I have never felt so welcome, so taken care of, and so understood, when I'm even having an off day or my loving pet passed. Wonderful staff, wonderful environment, and an endearing promise to care for your pet to the very end, and the beginning of the Rainbow Bridge. GO TO ALOHA ANIMAL HOSPITAL, you will not regret it! Read Less