Veterinary Emergency + Critical Care

I have picked up 2 cats in the late nights. They were hit by cars laying in the middle of the road. I was scared to death to touch them. Instead I called Vet clinic asked if clinic takes them. I hate to have a dead animal be run over by cars over and over again. The lady on the phone was sympathetic, kind and walked me through what to do. This place is awesome! Read Less

Our dog is named Gutta like Gutter. We got him from someone and that’s what they named him. So tonight when he got sick, my husband and I rushed him to VE-CC. The Vet tech and Vet herself was calling him Gutta like Gutta cheese. I’m so embarrassed about his name, I usually tell people his name is Torro. Anyways, thought my dog was dying, rushed him in, turns out to be a back problem. When I say rushed him up there, that means I had time to go over my finances and decided I could afford to spend up to $2,000. For his back problem, I was in and out in under an hour and my bill was..... wait for it..... $164 Our Vet Jung was her name was great as well as everyone there. Clean, no smell, and zero wait time. Read Less

Only now am I able to write about my experience. Our sweet baby 10 month young, orange tabby, Luke, began sleeping a lot and I noticed his stomach was swollen, so I took him to this hospital. The staff was professional, empathetic and efficient from the moment I arrived. Within minutes we were in a room and they took my baby to triage. Within about 10 minutes the doctor returned to deliver the devastating news. I don't remember much after, I can't remember her name, I don't remember calling my loved ones to come say goodbye, but I remember her saying, "If he was mine, I would let him go." Our baby boy, the sweetest, most beautiful orange tabby, contracted FIP, and now that I've learned more (95% mortality rate and such suffering), I know we made the right decision. I do remember the doctor (I'd love to know her name) administering the medication in the most peaceful, empathetic, loving, caring manner I'd ever witnessed. Because of her compassion, our beloved Luke passed peacefully on Saturday, January 20th at 9:17 a.m. in his daddy's arms. With all my heart, I thank you. 😢 Read Less

Roxy blew out her knee chasing toys boxer style. The VECC surgical staff gave her outstanding care and innovative options that have been perfect. She's chasing and spinning like a puppy again, no limp, no mobility lost. Chili, our chi, has buddies in the surgical and oncological teams. Thank you for giving our fur babies an awesome quality of life when life happens. Read Less

A few months ago we took our little chihuahua. He was bitten by a larger dog and broke his rib cage. While there they said that we needed to pay them $2,100 for them to even start any treatment. It took us between 1-2 hrs to collect it. The poor boy was suffering. It annoy me that we were working hard too collect the money and they didn't do anything till we hang them the amount. I understand that we have to pay and we were. But they need to understand that hardly anyone has that amount laying around. He die in there, blaming it on something else. I'm sure if was treated right away, he would still be here with us. Till the end, it was all about the money and not the well being of our fur babies! Read Less

Amazing staff saved my cat from using up his 9th life . He needed a immediate transfusion and they carried his rare blood type that was donated by a nurses own cat which was  truly a miracle!  They have round the clock care!  and after 4 other diff vets mis diagnosing him we finally found a treatment plan that worked ! Forever thankful to this place and there knowledge and compassion ! Read Less

5 Star service!!!Dog sitting for my friend and his dog scraped her nail in my pool.  There was some blood on her back paws, so I took her to their Emergency room. They cleaned her paws, calmed me down, and sent us home without a charge.  Thank you Read Less

I'd like to give more stars as I am grateful they are taking care of our cat but the front desk is just too incompetent. First, we were given two estimates. We agreed to one and signed another form saying we disagreed to the other. We go to check out and they ask for a deposit. No one could explain to us what the deposit was...they kept pointing at the paper saying this is your estimate and at one point even said we owed the amount for both estimates.  Just FYI: a deposit is usually a set amount or a percentage of the total amount. Even still, they never explained it or understood our question, we just signed up for care credit and said screw it. Over the weekend we had heard from a few different doctors. Each had something entirely different to say. Which was also frustrating. But ultimately they all said he was doing well. The only poor thing I have to say about their back office staff; is that they don't seem to manage their patients very well. Our cat has been there for 2 days and 3 nights... he's had a catheter in and has managed to pull it out multiple times. This could be under staffing or I could be ill informed on the difficulty of catheters and cats. But for how much hey kept saying this is a common thing you would think they would have a better procedure in place. Finally, I was told at 10:30 am I could pick up my cat by 12:00 pm. So I arrive at 12:10 pm and I was told "oh I wish someone would have told me" I said "I was told at 10:30 am he would be ready by 12" to which the front desk person responds "oh well the doctors aren't aware our systems are down at this time" AFTER SITTING IN THE LOBBY FOR 45 MINUTES, I'm finally told that the only possibly way for them to release my cat is to leave a credit card authorization and they will refund whatever is owed back to me afterwards. Excuse me ?! I've already paid... you have my information... the other girl sitting up at the front (gossiping none the less) even mentioned she knew I had paid with care credit. I get that I may have a balance but it is not my problem that your system is down. It has now been 2 hours and no one has called me to tell me I can pick up my cat. I am beyond frustrated and irate. I will never bring my animals here again, I will gladly find another emergency clinic where the front desk staff has a higher IQ than a toddler. Read Less

I've thought a lot about whether I needed to write this review. It's difficult because I can only imagine how stressful it must be for these vets, especially when they work primarily with pets in critical and emergency situations. I brought my puppy here because I believed it to be the most competent veterinary service in Las Vegas. I was even backed up a number of times at primary vets, where they made statements like "Well if VE+CC said that, it must be true." However, I think it should be said that VE+CC is not going to save every animal. And owners should be cautious and questioning and relentless in finding the best solutions for their pets. We brought our dog here probably 5-6 times in his short life. Every time we decided to do everything the vets suggested, until the day that he died. Multiple visits and thousands of dollars without answers can really wear a person down. My dog was hospitalized last year for vomiting and after a number of tests and suggestions that maybe he was poisoned, VE+CC diagnosed him with Addison's disease. He was prescribed medicine and everything went well until about 6 months later when he began pacing and panting and staying up all night. I brought him to my primary vet, who did an Xray and recommended I take him back to VE+CC because he suspected a liver shunt and didn't have the tools to treat him properly. I took him back where he was hospitalized again and released the next day without any explanation for his symptoms. They ruled out both liver problems and Addison's Disease. We were scheduled to return in two weeks "as long as he's not having any issues. If he is, bring him back sooner."A week later, he started showing the same symptoms and we brought him in again. His vitals were good so they prescribed him some anti anxiety and pain meds. Another week later it happened again and I tried calling the vet. She was unable to return any of my calls but did email me saying she couldn't explain his symptoms and to take videos of his episodes to look at during the followup. A few days later we brought him in for the last time. The emergency vet informed us that our puppy had ammonia levels so high they couldn't take a reading. This was said to be due to either a liver shunt or liver failure. Our dog had been refusing every kind of food and we had been feeding him chicken, beef, and rice... which releases ammonia that can't be filtered by a faulty liver. We had informed the vets about his new diet previously and since they said his liver looked fine they must not have thought about this possibility. We were told the cost of stabilizing him would be between $1,500-3,500 and then it would be determined if surgery would need to be done to see if he had liver shunts. I was shocked because I had already hospitalized him twice and now they were telling me that the liver that they ruled out twice before is the culprit. I couldn't believe they were asking me to pay this money yet again. After looking clearly at the situation and the serious issues that my 1.5 year old puppy was facing so early in life, we decided to put him down. It's frustrating that although I brought my dog in more than once for the same symptoms and called and emailed the vet a number of times, no one thought it would be a good idea to bring him in earlier for a followup. It's frustrating that my dog was misdiagnosed with Addison's disease and that his symptoms worsened over two weeks due to a liver they told me was healthy. I understand that no one can get it right every time. I just felt that the vets were always very busy and weren't able to really do everything they could to put their heads together and figure this out. The worst part is, when I called for a followup after my dog had passed asking what may have caused this, our vet suggested he had been poisoned. She refused to suggest it was anything else. We later met with our primary vet for a second opinion and he believed that a liver shunt was still a possibility even though they may not have seen it on two separate ultrasounds. I will say that up until the day that our dog died, I really liked this place. I didn't feel comfortable going anywhere else. I felt like they knew and cared about my dog. I can't blame anyone specifically for what happened to him, I only urge people to get second opinions. Even if VE+CC is the only place that can do certain tests or procedures, take those results somewhere else to see if something may have been missed. I'm sure they do the best that they can but sometimes it's not enough. It's unfortunate that with animals, owners have to sometimes make a difficult decision of whether to treat an animal and pay thousands of dollars or not. The entire experience haunts me every day and I'm constantly asking what I could have done differently. Read Less

I truly don't know where to begin. Since there's too much to write I'll just get to the point. My beloved Dalmatian who was only four years old was put down last week due to their incompetence and inhumane staff. Dr. Smee is an absolute joke. We paid $500 for an ultra sound that was never gone over with us nor faxed to the other veterinarian (who requested numerous times) that was involved. We paid just shy of $3,000 for nothing to this office that should be shut down. During visitations, the staff would bring him in with his lower extremities covered in urine, bile leaking from the NG tube and his face covered with snot. Asked numerous times to speak to management and was unsuccessful. Find another veterinary hospital to go to if you love your pet. Read Less

STAY AWAY!!!!!! Uneducated complete stupid vets over there. They told me my dog had to be put down unless I do a surgery. I took my dog to a different vet and they prescribed him 3 meds and my dog was back to normal 100% within 2 weeks. Please STAY AWAY from this over priced place.... complete rip off and liars. Read Less

Beyond impressed! Dr. Frank Fasanella took care of my dog. My dog, Baby, came in extremely sick and I had very little money, but he was extremely kind and worked with the little money I had. Everyone was very kind and professional. Baby, is doing great now. A big Thanks to everyone who helped! Read Less

Life had not been easy and than my dog got sick at the worst time possible. The vet told me he could have one of two things one fatal and one managable. By the time my dog got here he couldnt even hold his head up. The staff where all beyond kind and acted quickly and efficiently. They took time to reassure us and even gave love to my dog when he was so weak. In one night they had my dog back to normal. I went to visit him as well and I cannot express how impressed I was with staff, with not only me but everyone their kind touch makes it easier to deal with problems our fur babies have which is not easy at all and never once did I get an impression they were irritated or not in love with their job. This place saved my dog Django's life and I cannot thank them or express enough kind things about them. Thank you for saving my family member. Read Less

Hands down, the best staff and doctors work at this emergency animal hospital. Amanda at the front desk and especially Dr. Morris had the absolute BEST bedside manner. Very thoughtful, thorough in explanations, and very generous when it came time to seeing my pup for the last few moments of his life. I can't write this review without crying my eyes out. But I'm so happy my dog was in good, caring hands and left this earth feeling comfortable and loved. I'm eternally grateful for the wonderful experience I was allowed to have here with my best friend who will never be forgotten. Thank you Dr. Morris and staff! You all are so kind. Read Less

thank you for being open 24hrs! my baby wasn't feeling well after having a dental cleaning at her regular vet the day before...was lethargic throughout the day and vomited after dinner, twice. brought her in at 3a...the the ladies working, from the desk to the tech to the vet, were all super nice and comforting! my baby ended up being fine, just some residual effects from the anesthesia, but it was great to have then open and available for my own peace of mind! thank you! Read Less

I had the misfortune of having to have a cat euthanized on a Sunday morning when my vet's office wasn't available. Everyone in this office demonstrated great care and compassion. Even though they didn't know me, they treated me as if I were family. I honestly hope I don't have to use their services again, but am glad to know that they are there if I do need to. Read Less

My dog came in for leg surgery and came out dead. He drowned in his own fluids and had a heart attack. I loved him so much and miss him dearly. They called me at about 345AM and asked me if i wanted to administer CPR even though i had already signed a form. In the meantime, my dog was dying on the table and for no good reason. He should have been better cared for. He was up and this was hours after surgery. What a shame! Poor Blaze... A young 4-6 year old rescue who trusted in me and trusted he would be coming home to dad. Read Less

I cannot thank Dr. Hoff and the wonderful staff of your Craig/Rainbow location enough for the amazing care they gave to our Storm, and to us Wednesday night. Talk about compassion! The trauma of loosing a loving pet suddenly and so helplessly is overwhelming and this team took amazing care of all of us! Dr. Hoff so patient and compassionate in his explanations to us and helping us through the process of saying goodbye... we are so very grateful! Thank you for everything! You all were a blessing in our time of such sorrow! Read Less

I want to give the amazing and wonderful staff and professionals at Veterinary Emergency & Critical Care off of Durango and Tropicana in Las Vegas, for taking such great care of Sadie and Bear when they came down with Parvo....These dogs are a big part of our family and life. Sadie and Bear are home now and almost 100% better and causing mischief. Thank you again. Read Less

I can't say enough about the staff here. There were so kind to me when I was a basket case and so upset about my baby. It was 2 am on Saturday morning. They were compassionate and very helpful to me. I highly recommend them to anyone who needs emergency care. I have also called them with questions and they have been nothing but helpful. Thank you!!! Read Less

We cannot thank the amazing staff, from receptionists to techs to nurses to vets in helping save our pup, Luke. We brought him in on Sunday night in seemingly stable condition, but while we were there he suffered a massive seizure and his condition was very poor. Had we not been in such good hands, there's no way he would have survived! We were very, very concerned, but the staff was amazing at keeping us up to date and making us feel as though Luke was in the best hands possible. After that first night, he stabilized and was in pretty good shape aside from some pulmonary edema that was still causing him some trouble. Thanks to the amazing facility, he was able to spend a good amount of time in an oxygen cage, which drastically helped his respiratory rate. Luke came home today and his long term prognosis is amazing as long as we keep him on anti-convulsants. To go from a stable dog, to possibly losing him, to being able to bring him home within a few days has been a whirlwind, but we are so incredibly grateful to have had access to this fantastic office! While I hope to never need their services again, I would absolutely go there first thing should an emergent need arise! I cannot thank everyone enough and I cannot recommend them enough! Thank you from the bottom of our hearts!!!!Read Less

Some veterinary hospitals just run up bills and this hospital is one of them. We spent about $3,000 for nothing....just because of all the TESTS they have done (which probably most are not necessary). At the end of the day, the vet told us, they don't see anything wrong with my dog. But, there is something wrong with my dog. Still, up to now, he is in great pain & have a hard time walking. They could not find out what was wrong with him. I gave up, I didn't want to spend any more money for MORE TESTS!! for sure...they will run up the bill again. Will never go back to this hospital. Read Less

This Animal hospital took amazing care of our sweet 7 year old cat, Jackson. After rounds of testing, finding the proper diagnosis and taking the time to go the extra mile made our panic much more relaxed. The doctors and tech crew work long hours, longer than most you will ever meet. Of course clean and well set up. The doctors explaining things in a calm and sensitive way. Compassion is something many have lost. Not the case here. Would refer this place and the doctors to anyone and everyone, even had the thought about checking myself in if ever needed as they make people doctors look sad. LoL They covered everything and in a way that didn't make you feel stupid. Explaining how to do everything, they take the time, why? Because they truly care. What more could you ask for when handing over your furry children. Thank you again. Much loveRead Less

They gave my dog thorough & prompt care. I would take her back and also recommend them. The doctors, technicians, and reception staff were all very nice & professional. The only issue I have is that it was like pulling teeth to get the lab results and records to my primary vet. I had to keep making calls to follow up and make sure everything got sent. Read Less

I've used their services now twice. And I can say 100% that you can trust these people with all your heart to take care of your loved one. My first experience was one of great sadness because my Shih Tzu, Frankie, ended up passing away but that wasn't anything that they did..... obviously it was just that he had congestive heart failure and he didn't make it. My dachshund is there right now after a surgery that she had to have at another location, but we needed to have her at a place where there was 24-hour care. They have been nothing but gracious and kind; they love my Gracie girl and they're taking very good care of her. We hope to bring her home tomorrow after her stomach surgery. She ate a lot of rocks in the backyard that we're assuming she ate because she was eating cat poop, gotta love a tenacious dachshund. Anyway, absolutely bring your pets here if you're looking for good service comma kind people, and warm smiles. It makes you feel a lot better that your animals are there while you're home feeling helpless you know that they're not alone there.Read Less

Terrible bedside manner. Prices are through the roof which is understandable as its an emergency clinic, But they have no issue telling you an operation may cost thousands, but to put your dog down will be 50 dollars. Unless you absolutely have to go here, AVOID at all costs. West Russell Animal Hospital is 100 times better, and they actually care about the animals. No one at this establishment cares. Read Less

I had a set of triplet dogs in my care, I accidentally gave heart meds to the wrong dog! The vet tech on the phone ask for the med names, I gave them all to her with the dosage, she then asked about the dogs weight and breed. Put me on hold while she looked them all up, she got back on the phone and mentioned that the "healthy" pup was going to be fine, but to look for certain symptoms, and that the pup needing the meds should have them.Read Less

My Pebbles was ill, I drove in from Pahrump... I found every single person here... from receptionist to the Vet who assisted me and my baby... to be so very understanding, compassionate and caring. When it was time to put my baby down they were MORE than compassionate and loving. I very much appreciate all that they did to assist my Pebbles in having a good quality of life till the end. I would highly recommend this Emergency and critical care to anyone who has an animal in need of medical attention. Read Less

My pitbull had an allergic reaction to something outside, wheezing, hives and couldn't breathe. I walked in for the first time, the staff was on point, quick reacting and extremely helpful. They reviewed all my options and gave me accurate estimates of the cost. I am so happy to have my baby back home and feeling better. Thank you to the wonderful staff and great first impression. Read Less

Went there for the first time as recommended by our vet for IV Fluids and observation when our cat had acute kidney problems. Unfortunately, our cat passed away as a result of his renal failure, but the service we received was kind, compassionate, thorough, and knowledgeable. I would encourage anyone who had an emergency with their pet to come here!!! Read Less

We found a dog on the side of the road that was hit by a car. I called my animals vet that we normally go to and it wasn't about saving the dogs life. The response I received was all of our dr's are busy. I called to this vet at Veterinary Emergency & Critical Care where we had never been before and they told us they would work with us and to get the dog to them asap. We drove straight here and unfortunately the dog passed away minutes after we arrived, but as soon as we got here the staff ran out to meet us and ran the dog back to try and save her. I am changing vets just because of the warmth and helpfulness they displayed. Nate Strager Read Less

Excellent care! they really did care about my dog and went far beyond any reasonable expectation. They may have saved my dogs life. Only time will tell but they are giving him a fighting chance which is all I can expect. Read Less