Animal Emergency And Specialty Center

Vet automatically said euthanasia. Said couldn’t even get a vital exam didn’t mention vitals heart rate, respiratory rate or even temperature which I asked what they were and no answer. Short haired vet just wanted to euthanize not even try to give our dog oxygen unless we paid first even though the vet said our poor dog was said was not responding to oxygen then the vet changed her story to “we didn’t even give oxygen” even though our dog was in need due to heavily panting. didn’t even offer heartworm test. I had to ask and she said it is definitely possible heartworm but only if our dog travelled out of town by the way heartworm is a sickness that happens in Reno seen many cases, even though could be a possibility I had to ask and they asked for 75 dollars instead of the usual around 30 dollars. When euthanizing didn’t even offer sedation before euthanizing then when I asked she said it’s an extra cost. Once euthanizing was in place our dog was still slight movement in body, therefore suffering while dying. The vet didn’t give any slight of compassion and just wanted money never go to this hospital our poor dog was not even completely gone even though she checked heart rate for Like 2 sec. been to this emergency center before and I will never go back please Reno area community never go to this very poor emergency center save your pet at a different emergency center. Our hearts are hurt from our dog not getting correct care and then therefore euthanizing wasn’t given enough of drug so our dog suffered even more. Read Less

We had to take our dog here three in the middle of the night. Both times before I called completely frantic, crying, and everyone calmly talked me through it, gave me multiple options and always made me feel like I wasn't crazy. Today we had to make the horrible choice of putting our dog down. One of the girls came out and sat me with me while I cried. That's more than just good customer service, these people are just amazing. I couldn't be more grateful. Read Less

I love this animal hospital. We thought we were going to have to put down our 11year old female dog (boxer lab pit mix) after she ate items that would not pass through her digestive system. They ended up doing surgery after multiple attempts to get the items to pass naturally. They removed the objects and saved her life! They gave us an honest opinion based off of the review of her blood work and scans of her health so that we could make a decision to do surgery or not. They weren't pushy and were very understanding. They even gave us a deal. My husband has been through deployments away from our dog and she is his best friend so to have a center that cares so much and responded so quickly and honestly, meant a big deal to us. If it weren't for this animal hospital our dog surely would have died. Thank you Animal Emergency Center. The doctor who did our surgery for our dog rylan had a really cool accent and his name was Dr. Atkinson and the tech who helped us through it all was a girl named Heather. One thing I feel like people should keep in mind is the fact that these people work in an emergency center. So yes it will be more expensive than a normal vet visit, but they immediately handle issues and work crazy hours to help the public at all hours of the night etc and have capabilities normal vet offices would not have. I felt as if it was worth every cent we paid to save our dogs life and she has been doing great ever since then! Read Less

No one wants to end up in the doggie ER, but the staff here was wonderful. Of course the cost is commiserate with emergency service, but I felt that our dog got the best care. Both the vet assistant and Dr. Bell  were very compassionate and helpful. Read Less

David, I think is his name. Blonde guy at the counter. He was extremely rude, and made putting my pet to sleep a grueling process. Not only did he snatch my pet from me while i was saying goodbye, but then proceeded to tell me to go to the waiting room and he would hand my dead pet back to me once they were done with euthenasia. He even tried to steal money from me and charge me for things i specifically declined. I met one other lady who came out to try and justify his behavior saying he had no empathy because he was new. she was nice nonetheless. I am traumatized by the experience I had here because of him Read Less

From the moment I called in full panic mode, to making the hardest decision as a pet owner, to picking up my pups ashes, every single staff person was amazing. The staff, techs, and vet were so nice and professional. I could feel they truly were sincere and taking the best possible care of my pet as they could. Thank you for making our horrific time a lil easier. Read Less

Twenty four hour took care of our dog when he ate something bad. They told us how to safely make him throw up and then we brought him in. They checked him out and gave him medication to counter what he ate. They were so kind and empathetic. The bill was reasonable as well. Many vets would charge more and not give such good service. They saved our dog and comforted us without breaking the bank. Read Less

Unfortunately, I visited this center recently when my cat was critically ill.  The vet, Dr. Ting, was professional, thorough and patient.  I was able to ask all the questons I needed to determine what course of action to take based on their information.  All costs for varied treatments were provided in a caring manner.  There was no good outcome for my cat that Saturday but he,was in the best of hands.I had been here with my dog who also treated very carefully and expertly back in 2015.If your vet is not available after regular hours, come here and you will not be disappointed.I hope to avoid seeing them again since my current dog, Dora, seems fine ...but one never knows.  They are there 24/7 and take Care Credit as it is not going to be inexpensive. Read Less

I won't be returning here again. My 8 month old puppy was hit by a car late one night and this was the only hospital I knew of in Reno open 24 hours.You have to ring a doorbell to be let in to the hospital, which I can understand from a safety standpoint, but when you're holding a 50 pound dog who has a broken leg, waiting is not an option. When I walked in, someone came in and just took my puppy from me and went into the back. Talk about a worried mom!They didn't come out to talk to us for about 20 minutes, leaving me to sit in their inhospitable waiting area. When the doctor finally came out, she had us meet her in the only room they had. She told me about the multiple things that could be wrong with my dog because no one saw how she got hit. Again, she left for a long while before returning with the quote for the overnight hospitalization and treatments. It came out to $1,400, and they wanted it immediately. The doctor stood in the room with us with almost no regard for our privacy while we tried to figure out how to come up with over a thousand dollars in the middle of the night. She just stood there, staring at us, waiting for me to pull out a magic credit card that would pay for everything. She wasn't willing to work with us at all. She just wanted our money. Thankfully, I had some family help me out. We were sent home being told the doctor would call me once the lab and X-ray results would come in, which could take hours. I didn't get a call until 12:30 in the morning. This is when I found out that the facility doesn't perform orthopedic surgery anyways! And my dog's leg was broken! So now, instead of paying for just one hospital visit, I had to pay for two. I honestly just wish they would have referred me to the other 24 hour pet emergency hospital that DOES perform surgery. It would have saved a lot of driving and money. This place has no remorse or empathy for your pet. They just want your money. If you have a pet emergency, I highly suggest Sierra Veterinary Specialists off of Wells. Read Less

Took my sick dog in to get checked out and everything was about the money to them. I didn't talk to one person who seemed to care. After getting multiple tests done on my dog ($400) they still couldn't tell me what was wrong with her. I was told to leave her over night to be watched, when I asked what happens if she gets really sick I was told they don't know what's wrong with her so she didn't know. So what's the point of leaving her, so I can pay $300 for a hospitalization fee I suppose. I was so upset I took my dog home and to another vet. Read Less

Very good service. Cat had a urinary tract block and had to stay for 2 days. Professional care but way overpriced for what's done. My cat didn't have surgery and it was $1,500 for a blood test and a cathedor. Regardless they solved the problem. Read Less

We took our dog here because of continuous vomiting on a Saturday because our vet is only open Mon-Fri. He had to have surgery due to a bowel obstruction. He had swallowed a huge rock that we didn't know about. Very expensive rock as it cost $2915 for all his care. But you do what you have to for your fur babies! Dr. Ting called and updated us on the surgery and was very nice. But when I called to check on him that night and the next day the staff answering the phone were quite rude! And after taking him home.....nobody EVER even called to check on him. I called our regular vet for questions about his care. Hope we never have to go back again. Read Less

So my puppy ate an entire bottle of heart meds and I call Animal Emergency Center on S. Virginia St. (which has a monopoly on 24 hrs pet vet) anyways the woman who answers tells me to give my dog a tablespoon of hydrogen peroxide. (I know this already, being a parent) I tell her I have a syringe and she tells me no put it on bread, we worry about aspirating. She also told me to call animal poison control which costs $60.00 to tell you what to do (WHAT????) and she gave the wrong #, thanks. 20 minutes later my dog vomits the slice of bread. I gave him the peroxide in the syringe and he vomited everything immediately (knew it). I'm so sick of this Emergency Animal Center PROFITING OFF YOUR EMOTIONS for your animals! Also these unemotional, money hungry people are mostly to blame for my baby girls shortened  life. If they would have immediately started her on Lasix instead of worrying about how I was going to pay (which by the way is the first thing they ask) my dog would still be alive. Which by they way I would have paid you cold hearted people thousands. I just wonder how you sleep at night knowing you run a business that either breaks hearts or causes bankruptcy to people who just love animals! Read Less

We have had to take our dog there on two separate occasions. There are very knowledgeable and have such a calming nature. I instantly felt safe putting my dog's life in their hands. Reasonably priced as well. Read Less

I have had 24 mechanics give better service. Ok, think of this. What made the owner/s decide to go into 24 hr emergency? From the service that I experienced, I assume it was strictly $$ vs a genuine caring for the animals welfare. Case in point: I had my dog seen on 10/29/16 for irritated eye. Diagnosis was scratched cornea. They sent me home with anti bacterial eye ointment, pain meds.   On 10/30/16 I phoned ahead of time and explained that my dog's eye was irritated every time I put the ointment in. I was told to bring the dog in. I arrived 30 min. after the mentioned phone call. I had ( in the interim ) found out that some dogs can be allergic to that specific eye salve. I arrived and was told that in order to have a follow up - treatment ( 2 day time frame, same issue ) it would be an additional $130.00 plus additional cost for new salve. I immediately declined. I explained that the dog is indoor dog, sole animal in household, and E collared. They wanted to re - stain the eye, etc.  So, .... in theory, - hypothetically speaking... If I brought my dog back 5 hrs later because the eye ointment was irritating, I would have to pay an additional $130.00, plus, $30.00 ointment, on top of my original office visit of $220.00 ? - Bizarre.   Knowing that the dog's eye is irritated due to eye ointment , they preferred to let me leave and let the dog continue to have an irritated eye, vs dispensing alternative to original medicated salve. I was willing to even pay for alternative med, even though I used very little of the $35.00 salve.But , to pay for a follow up visit ?( in a two day time frame ) - Uh..... no thanks. It's not about the dogs well being ( obviously ) it's all about the Benjamins.  It's an animal processing factory. Get em in , get em out, get em in for a follow up, bill em again, send the animal on its way;  in distress.   I am not even complaining about the 24 hr emergency fee, thats expected. Im complaining about the lack of consideration for the animal's welfare.  They should have said " Oh, I see he was just in here two days ago, lets give him a different eye salve". But noooooo, we've got to get that cash. Money money money... not about the animal, and all about the money. Next time  - since it wasn't a TRUE emergency, I will go to Carson City 24 hr, were I have heard that they actually care. Funny concept right? To care about the animal's welfare;  as well as recovering costs for the 24hr emergency care. Shouldn't that be the correct way to do business ? Read Less

Sadly I lost my beloved dog a few weeks ago. She died in my arms and I had to call Animal Emergency Center as it is was a Saturday night and our vet was closed. The girl who picked up the phone was very nice and compassionate and she walked me through the next steps in a very calm way. I was so upset I could hardly speak but she was understanding. When we got there the two girls on duty were helpful and compassionate. They helped us to put my doggie in a stretcher, took her to a quiet room and let me spent as much time as I needed to say my goodbyes. Later that week they called to let me know that my girl's remains were ready to be picked up. Again, they sounded so understanding and compassionate. As if their kindness was not enough, I got a condolence card in the mail with a touching message. My girls ashes were in a beautiful wooden box and a little card was attached to it. I am very thankful to Animal Emergency Center for their great service but above all for their compassion and really understanding how big the loss is when our pets are gone. Their condolence card and sentiments were delivered to me when I must needed them. I keep them handy as the loss is recent and they soothe me and help me remind the beautiful memories and the joy that my girl brought to my life. Will love her always Read Less

I am so pleased with the service I received. I had a 6 day old puppy that was fading fast. I was a wreck but they brought her in and calmly assessed her. They worked on her while the doctor talked to me about what we might be facing. He didn't sugar coat anything but still managed to give me hope. They kept her for hours to make sure she was stable. I was afraid of what the bill might look like after all the attention my little girl received but I was pleased to find out, they were less than my regular vet. They also take care credit which is a huge relief in an emergency situation.Read Less

Twice we have had to come to the emergency center for our ferret and our beagle. Unfortunately both animals were so Ill, we were taking them to be put to sleep. I cannot describe the compassion and caring our treatment was by the staff. They went out of their way to walk us through the process and what to expect. They wrapped both animals in their favorite blankets with ribbon for us to transport them home. I couldn't recommend them more. Read Less

I lost my corgey here 8 years ago. On Memorial Day! As we drove away on the radio they played TAPS!! (When have you ever heard taps on the radio!!) I couldn't afford their treatment! I would not have given a good review then!!I had my granddog here on Sunday morning, they were very much better!! He is doing well now. They even sent his reports to our vet!! It was a much better experience! And I M grateful for their help!! Read Less

My experience was very positive at this facility. I would strongly recommend using this Vet for any emergency needs you require. My 4 year old lab, Alabama, required 4 stitches at 430am on a Saturday. They were able to take her, evaluate her and fix her up. The staff was very professional and extremely knowledgeable. Pricing was very fair! I hope I don't have a need for their services in the future but will definitely return to ensure my pets are taken care of, if necessary. Read Less

My cat about scared us to death. We walked into the bathroom and he was sitting in the tub, upon closer inspection, he had blood in his urine, and we were freaked. We called then took him to the Animal Emergency Hospital and right away the staff addressed the issue. Not only were they caring and friendly, but they got my cat completely covered in terms of care. He had a pretty bad bladder infection but is now on a new permanent diet, and is going to get healthier and healthier. They were so thorough I couldn't even believe it. It was a bit more expensive than my normal vet, but you're going to an animal emergency room, so expect to pay more.Thanks guys, my cat feels better and my mind is at ease. Read Less

My old car Minou started howling in the middle of the night. When she jumped off the bed, I saw she couldn't walk. Being new to Reno, I found the AEC on line and drove there at 3:00 AM. They took her right back before any paperwork and Dr. Atkinson came out fairly quickly. He explained that she had blood clots and her back legs were paralyzed, so euthanasia was the only option. I was prepared for the verdict, and Dr. A and the nurse were extremely kind and caring. I was very impressed with their professionalism and courtesy. Read Less

My 12 year old Mix lab developed pain in the area of his neck while we were traveling through Reno in our motor home. I brought him in to see Dr Atkinson in the middle of the night. Dr Atkinson was absolute wonderful. He examined and diagnosed my furbabies problem. He never once tried to sell me anything unnecessary. The staff were excellent as well. They treated me and my Quincy with the utmost of professional care. I highly recommend this veterinary hospital. Everything was carefully explained and I was even given an estimate prior to anything being done, not that I cared how much it would be since my Quincy is my baby. But for those who have concerns about price, they were very reasonably priced. Dr Atkinson is the best. Read Less

What a wonderful experience with a very sad ending. Dr. Bell and staff were extremely sympathetic and compassionate. Our 13 year Maltese was having a hard time breathing so we took her to Animal Emergency Center. I wont bore you with the detailed process but we had to Euthanasia her.  Their business hours are not normal but great for emergencies. They open at 6:00 PM and close at 8:00 AM but are open 24 hours on weekends. That is right they are close during the day and  open at night during the week. Read Less

My cat got sick, I got worried and so I called around for vets. Multiple places I called after describing my cats problem referred me to the AEC. The vet, Dr. T (I don't remember his name but it starts with t) saw my cat promptly. They took care of my cat and luckily all went well with her. The facility is very clean and nice inside and the staff is friendly and from what I experienced and saw, treat the animals well. I gave 4 stars because as far as good medical service and convenience this place has it. However, I will say it is on the pricey side, the very pricey side. And there were some things I just didn't understand and I left kicking myself that I didn't ask more questions. I understand that having a pet is a luxury and if you can't afford an emergency than maybe having a pet is not the best decision. I understand that. But I just can't help that I felt a little taken advantage of. The problem was my cat ate some plastic from a mesh plastic vegetable bag. Afterwords she had about 6 episodes of vomiting. My main concern was she developed an obstruction. So I took her and the plan was labs, imaging and possible observation or labs, imaging and take her home and hope for the best. I felt like she was okay but had the doubt of what if I take her home and she kicks the bucket and there I am regretting I didn't leave her at the vet. So better safe than sorry I left her and fortunately labs & imaging came back supporting all is well with cat. What I don't understand though is I took my cat bc I worried about about an obstruction bc of her vomiting. So I don't understand why they gave her anti-emetics. Wouldn't you not want to give that so you could be sure she's not throwing up bc she is free from obstruction and not just bc she took anti-emetic medicine. And I don't understand why they gave her a sedative, I felt like maybe to make their job easier or add to the bill. My cat is skittish but by no means a viscous animal. Also, she is a nervous kitty but wouldn't the sedative "down" your system? I.e. Your gut? Like the motility in your gut? If that's slowed down, how do you know the pt isn't emptying their bowels bc of the sedative vs bowel obstruction? So again wouldn't that be counterproductive in a patient with possible bowel obstruction? Even if it's a nervous patient, wouldn't the risk outweigh the benefit. So I feel that maybe my cat was administered these meds just to add to the bill. So that's what I didn't like. It's just my opinion and my honest review. I hope you don't have to take your pet here but if you do, know they will do a good job but also know it is expensive. Read Less

There's nothing harder than having a very sick member of your family. Our precious Bella was very ill and we brought her here Friday night. Dr April was wonderful and very informative and helped us make the right decision for our girl, as her prognosis was very poor. We came in the next morning and the vet tech who greeted us, Trevor, was kind and gentle, and helped us talk through things and made a very, very sad experience more bearable. He was very mindful of the difficult decision we were making and made every effort to make the process easier for us. Dr Ting was also kind, gentle and wonderful as he walked us through the final steps. The clinic was very clean, and everyone was there was great, and very compassionate. I wouldn't hesitate to bring another of our pets here if needed again in the future. Read Less

I would highly recommend this place of any emergency vets I've been to in my life. I brought my cat here, I came home and found him helpless on the floor, they said Saddle Thrombus. I was distraught and upset, if it wasn't for my boyfriend I don't know what I would have done, it was terrifying. They didn't play on my emotions, they were very professional, some vets try to make it worse than it is to make money. I didn't get that from this place. I was a bit mean to the vet that brought me the news, as it was the last thing I wanted to hear. I can't remember her name, I hope they understand I was deeply upset. They did relieve him of his pain and let him pass while I was with him even as the result was to put him down. They sent me a card after which I have mixed feelings about. I wish I had an option to fix my lovey dumpling but unfortunately there isn't enough medical advances in veterinary medicines to resolve a issue like this with better outcome or prior notification through testing. Saddle thrombus has poor outcome even if treated. I'm more upset that I paid my regular vet over $600 for testing on my cats to assure me they were both in great health. I know most vets check heart beats with a ultrasound, and would tell me by blood tests if they had thyroid issues or otherwise. But even in all the testing they said he was fine for a senior cat and am upset that the emergency bill was far less for the services I received than I have been charged at my regular and emergency vet visits prior. I'm not sure how my regular vet got the notification he was put asleep whom they also sent me a card. Read Less

My friend paid for a vet visit for her puppy who is vaccinated, to find out he has parvo. Due to the fact that she doesn't have $1500 to admit him to the hospital, the staff was unwilling to assist with any home treatment (ie: IV supplies for a nurse to be able to give an IV at home or sub q fluids) the receptionist said that if we couldn't pay the $1500 or ask a friend or family member for the money, that our only other option was to let the puppy die! This is an animal hospital! Services were paid for! Worst service ever! Definitely don't recommend!Read Less

I called them before I even went to this place for my puppy vomiting. They gave me advice, but they told me to wait til the morning because I didn't have money up front, even though I explained I just got paid and my check was in my hand I just had to cash it in the morning. My puppy thank goodness didn't have parvo, but what if he did? He's like my kid and I just went through my other dog being euthanized, I couldn't bear to go through it again without a vet trying everything they possibly can before deciding to do so. Maybe I was overly concerned, but I just want the best for my puppy. And this place was certainly NOT the best. Read Less

My Pomeranian had went into labor for her first time.. And had problems while delivering she couldn't pass them or dilate.. I live two hours away but my vet wouldn't take my calls she was ill.. So at 1 am I finally get her here hoping for a shot to help her and was told that the shot wouldn't help that there was no way she was going to deliver them on her own.. I was quoted $1800-$2400 which had to be paid before they would touch her.. No body has that kind of extra cash.. I always thought that in emergencies they acted and then billed later.. Or at least part up front we'll work on the rest... Whatever it takes to save a life. Yea right.. Well after trying to think of every possibility I could to come up with the money they said the other option they so gladly offered was TO KILL MY DOG AND PUPPIES!!! I never in my life have ever felt so sick and horrible.. I wonder how long it takes a person 'vet' a Dr. who supposedly wants to help animals to be able to look someone in the eye and tell them that. After I panicked and called my employer who so kindly agreed to help and gave over her card information... They finally took her into surgery. But not before they put there (deposit) on the card.. Most unethical situation I have ever been involved in after her and puppies were brought out safely I couldn't even enjoy this amazing experience until I left that evil place.. I guess in the end like always.. It's about the money... So don't bring your pet without your card or else you can kiss your baby good bye :( Read Less

Our dog was hit by a car so we rushed her to AEC. They were quick to bring her in but I don't think they were straight forward with us. They said her leg could be broken or dislocated. After agreeing to pay over $400 for x-rays we were informed her leg was dislocated. It wasn't until I asked specific questions did Dr. Lund explain that the dislocation could be fixed but the fix only works about 50% of the time and that was with younger dogs. She knew our dog was over 8 years old. When we looked at the cost to do the "Hip Reduction" it was going to cost us another $500. If the "Hip Reduction" did not work, we would be looking at surgery to the tune of another $1,000 plus dollars. So, with heavy hearts my husband and I decided to put her down. They were compassionate but we incurred a $500 plus bill! Not sure I would take any other animals there. I think their prices are too high and they play on your emotion. Read Less

I just had an experience at this place that will remain with me forever. My 10 year old Catahula/St.Bernard mix Silly had his first grand mal seizure, terribly violent, of 6 and we carried him, totally exhausted, to the car. The staff quickly moved Silly from the car to a gurney and took hi immediately in. After an extensive history and diagnosis everything led to a tumor. A couple of tests confirmed this and I made a very hard decision. The staff was so very compassionate yet totally professional. I stayed until the end which was a small snore and a gentle passing of my beautiful buddy. Thanks to the staff and other kind people with pets there also. RIP Silly. Read Less

Our week old puppy got a serious laceration while nursing when mother got startled and cut her with her nails. Living over an hour and a half from Reno, we were unable to get the puppy attention until the following day (all local vets were closed). Staff were very helpful when I called in asking what I could do to help until I could get the puppy to them, and once I arrived the help kept coming. Circumstances may have been ideal, but the puppy got right in without a wait, and staff were quick to get me an estimate so we could get the ball rolling. Withing 2 hours the puppy was returned to me, all fixed up, in little to no pain and the sutures looked amazing. I am very thankful for Animal Emergency Centers' help both over the phone and in person... while they are somewhat pricey (as any emergency visit is) if you are a loving pet owner like myself, it's small change to know your furry friend is in good hands. Read Less