They were able to get me in the morning of an incident with my dog when I called. Everything was clean and everybody was extremely nice. I was worried there was going to be a bunch of dogs in the waiting room but I was immediately put back into a room with my dog. It took a little while for the doctor to come in after the technician, but it was hardly an emergency, and when she did she explained everything thoroughly and every question I had. She didn't pressure me into any medications that my dog didn't need at the time, and gave me a few price ranges so I could come back for less urgent testing later when I had more money. Read Less

The staff is friendly and knowledgeable. We have a very active border collie and unfortunately we've had to visit AMC more than we'd like. They've been very helpful each visit. I feel comfortable bring my pup to them. Read Less

This used to be a great vet. Dr. Lydia Lam was fabulous! Dr. Long is also good. The vet tech we had was great. However, the new vet, Dr. Eryn Taormina, is a horrible practioner and just as horrible as a person. We brought our sick dog in. Dr. Taormina failed to throughly exam him. She ONLY used a stethoscope. Dr. Taormina did not look at his ears, eyes, throat, palpate him, and staff did not even weigh him last two visits. When we had questions about his diagnosis and treatment, she became angry and upset. She would not explain anything to us or talk about any options. I have no confidence in her diagnosis or medical skills. Especially since I went and chatted with the ER vet she recommended. I received completely different information. We will never go back. I have two dogs. My boyfriend has two. They lost 4 customers because of her service and I will tell Everyone I know! My good friend also went here and had two dogs that died very close together. They said Dr. Taormina had no bedside manner and is not a good vet. They also pulled their surviving dog out of the practice. Such a shame because I used to love this place. The staff have turned over and it has turned into a bad practice. We asked for our records on the way out the door and were denied. I also asked for the chest xray which the doctor could not even read so i could take my fur baby somewhere else the next day. I was told i would get an email that night. I never got that email. Surprise, surprise. I am good to give compliments and praise where deserved. But, this was BAD and POOR service and this negative post has been well earned by Dr. Taormina and the RUDE front desk gal discharging us. I would give no stars, but it would not let me post unless I give one. Read Less

This used to be a great vet. Dr. Lydia Lam was fabulous! Dr. Long is also good. The vet tech we had was great. However, the new vet, Dr. Eryn Taormina, is a horrible practioner and just as horrible as a person. We brought our sick dog in. Dr. Taormina failed to throughly exam him. She ONLY used a stethoscope. Dr. Taormina did not look at his ears, eyes, throat, palpate him, and staff did not even weigh him last two visits. When we had questions about his diagnosis and treatm...ent, she became angry and upset. She would not explain anything to us or talk about any options. I have no confidence in her diagnosis or medical skills. Especially since I went and chatted with the ER vet she recommended. I received completely different information. We will never go back. I have two dogs. My boyfriend has two. They lost 4 customers because of her service and I will tell Everyone I know! My good friend also went here and had two dogs that died very close together. They said Dr. Taormina had no bedside manner and is not a good vet. They also pulled their surviving dog out of the practice. Dr. Taormini needs to have her license revoked. She is not a good doctor and very unprofessional. She only has her best interest at heart, not your pets. Such a shame because I used to love this place. The staff have turned over and it has turned into a bad practice. We asked for our records on the way out the door and were denied. I also asked for the chest xray which the doctor could not even read so i could take my fur baby somewhere else the next day. I was told I would get an email that night. I never got that email. Surprise, surprise. I am good to give compliments and praise where deserved. But, this was BAD and POOR service and this negative post has been well earned by Dr. Taormina and the RUDE front desk gal discharging us. I would give no stars, but it would not let me post unless I give one. If you are looking for a good vet, try Northwest Veterinary Hospital. Dr. Riar cares. He spent time getting a diagnosis, giving us a treatment plan, and spent time earning our trust after our horrible experience with Dr. Taormina at Animal Medical Center. I give their office 5 stars. Well down Dr. Riar! See More Read Less

All of the staff are very kind, thoughtful, and helpful. I see Dr. Phillips for both of my dogs (Bella and Allie) and appreciate her expertise and understanding. I would recommend this practice to any of my friends and family.Read Less

My dog was seen by the staff here for about 2 years and I was always so grateful for their level or professionalism, care, and concern. My dogs has had health issues since being a pup and has requires monthly vet visits; I've never seen her so excited to go to the vet, she truly wanted to be there and to see her ladies!Read Less

I'm not from around here. I read the great reviews, and thought I would give you a shot. BAD IDEA. A first time visit should not go from $50 to $250, in under five minutes, without disclosing costs of procedures. And when you did attempt to disclose costs of procedures already preformed, you quoted $25 for a skin scrape, not the $50 you charged. This leaves me with two options: A) you don't know the cost of services you are providing and recommending (or don't care), or B) de...cided to charge me double because I questioned the costs of care recommended. Your initial proposed plan would come to over $700 for a spot of hair loss (keeping in mind a human in the house with a confirmed case of ringworm). My dog is 11 years old, by having the great fortune of avoiding veterinarians like you, we have enjoyed a wonderful journey together. But please, leave vet school behind, try to empathize with your clients and understand that we don't all have unlimited credit cards at our disposal. I am broke after working for 15 years in the animal rescue field, and now paying my way through school. Skin irritation is something that shelters, rescues, and boarding facilities see on a daily basis, and have basic outlined procedures... that don't cost $700 per treatment. ($700 = three and half months rent for me) But again, it wasn't even the cost of procedures - I have never been to a vet in Texas that did not disclose cost of procedures before preforming them. This is how pets end up in shelters. In Austin, I worked the overnight shift at the Town Lake Animal Shelter for two years. This is when people bring their pets that are too embarrassed to bring them during the day. Often its a landlord/housing issue. But more often than not, they have just gotten an outrageous bill from a veterinarian. They would put their pet, bags of toys, treats, notes, drawing from the kids, into a metal door on one side; and I would open a door on the other. Sometimes we couldn't reach them, they were too embarrassed to fill out the drop off forms, and didn't leave any contact info. They dropped off loved animals because they THOUGHT they couldn't afford care. A lot of them actually could afford to care for their animals. They didn't need the three types of diagnostic tests and multiple rounds of lab work recommended. Luckily, Austin has set up programs to help people find reasonable cost services. I hope Nevada can also steer towards building compassionate client relationships, but for now, I'll take my dog to Texas. See More Read Less

I'm not from around here. I read the great reviews, and thought I would give you a shot. BAD IDEA. A first time visit should not go from $50 to $250, in under five minutes, without disclosing costs of procedures. And when you did attempt to disclose costs of procedures already preformed, you quoted $25 for a skin scrape, not the $50 you charged. This leaves me with two options: A) you don't know the cost of services you are providing and recommending (or don't care), or B) decided to charge me double because I questioned the costs of care recommended. Your initial proposed plan would come to over $700 for a spot of hair loss (keeping in mind a human in the house with a confirmed case of ringworm). My dog is 11 years old, by having the great fortune of avoiding veterinarians like you, we have enjoyed a wonderful journey together. But please, leave vet school behind, try to empathize with your clients and understand that we don't all have unlimited credit cards at our disposal. I am broke after working for 15 years in the animal rescue field, and now paying my way through school. Skin irritation is something that shelters, rescues, and boarding facilities see on a daily basis, and have basic outlined procedures... that don't cost $700 per treatment. ($700 = three and half months rent for me) But again, it wasn't even the cost of procedures - I have never been to a vet in Texas that did not disclose cost of procedures before preforming them. This is how pets end up in shelters. In Austin, I worked the overnight shift at the Town Lake Animal Shelter for two years. This is when people bring their pets that are too embarrassed to bring them during the day. Often its a landlord/housing issue. But more often than not, they have just gotten an outrageous bill from a veterinarian. They would put their pet, bags of toys, treats, notes, drawing from the kids, into a metal door on one side; and I would open a door on the other. Sometimes we couldn't reach them, they were too embarrassed to fill out the drop off forms, and didn't leave any contact info. They dropped off loved animals because they THOUGHT they couldn't afford care. A lot of them actually could afford to care for their animals. They didn't need the three types of diagnostic tests and multiple rounds of lab work recommended. Luckily, Austin has set up programs to help people find reasonable cost services. I hope Nevada can also steer towards building compassionate client relationships, but for now, I'll take my dog to Texas. Read Less

Very friendly and professional staff, I was pleased with the dental work Dr. Long performed on our dog. Will be going here for our regular vet needs from now on. The space could use a little updating, only reason why not 5 stars. Read Less

I have been going to AMC from when Dr Walther and Dr Long first open at this location. Dr Betsy Phillips has been our vet for the last 10 years. I have found Dr Betsy to be very competent, through and compassionate. The supporting staff have always been very friendly and helpful with all my questions. I would give AMC six stars if I could! Read Less

Everyone at the Animal Medical Center of Reno have been so helpful and caring in dealing with our Annie. Both Dr. Long and Dr. Phillips have done everything possible to make Annie as comfortable as possible while giving us options and suggestions regarding her treatment. End-of-life needs to be about quality of life, and these people are doing so much to make it easier for us and Annie. I would HIGHLY recommend this place! Read Less

Dr. Trosclair and her staff are fantastic. Our cat loves his doctor and we are grateful to be able to rely on this practice to provide him with good care and us with good education. Also, everyone is always very nice, so it's a pleasure to go in. Read Less

Love the staff , Dr Philips is a great vet, the girls at the front desk , Alisha, and the vet techs, Landy and Amanda. Everyone is super cool and very professional. I'd recommend this Veterinary office to everyone. They take good care of my baby Gracey Kasey. I trust them. Read Less

Animal Medical Center of Reno is Kumas favorite vet. When our dog get sick Lydia always takes care of him. If she was doctor for humans. I would be going there as well. All hands up for Lydia and the staff at animal medical center. They will treat your animal the way a good doctor would treat you. Thanks! Read Less

I cannot recommend this vet, and Dr. Lam, highly enough! My boy had to have surgery and they went above and beyond for both of us. They are amazing. I'd give them even more stars if I could! Thank you Animal Medical Center! Read Less

Hello, Kristen Nakao here! My dog's name is Buddha and he was treated with the utmost care during his visits! Dr. Philips was amazing during his checkup and shot visit. I was quite concerned with his teeth and she assured me they would do everything they could to help him. She was so nice and at the end of his appointment he actually liked her! A couple weeks later Buddha has his oral surgery and Dr. Long did such a wonderful job on his teeth. The tech was super nice and went over everything after surgery with us. The next day Buddha was the happiest dog! A couple weeks later we are so pleased with his recovery and the results! Worth every penny to get my little guys mouth good again after a previous vet failed to assist us with this request. I didn't get to meet Dr. Long but he did an excellent job. Dr. Philips was so sweet! I would recommend this place to anybody and they go above and beyond to ensure your pets health! Plus the office staff was very nice and helpful! I just wish we went here first for our little guy but he's great now and much happier. Thank you AMC!!! Read Less

The staff at the Animal Medical Center have always approached treatment of our dogs with complete knowledge, compassion and attentiveness. They inform me as to how to assess the effectiveness of prescribed protocols, and in turn assess the feedback I provide to them. 100% satisfied.Read Less

There care is dreadful and they don't even know which doctor is treating your pet.We had put our cat down and had here cremated there are they miss spelled names and put the wrong death date on the box Read Less

My cat Jamaica of17 years suddenly became very ill, walking sideways, unable to stand. After taking care of her during the night I knew what I needed to do. My husband called the office at 830AM and they told us to come in right away. When we arrived we were ushered directly into a room which was great, I couldnt stop crying; saving me from embarrassment. After a brief examination it was determined that it was Jamaica's time to rest. They were professional, caring and understood my pain. What impressed me the most is they sent me a condolence card with everyones signature. Read Less

I have to say that everyone that I have dealings with are WONDERFUL! They are there for the animals. And love and appreciate them as I do. When you have a vet that gets on the floor with your kittens you have someone that really cares and loves the little critters. Thank you! Read Less

I have four dogs. We have used Dr. Long since 2001. Despite him being a vet who pokes, prods, injects and does other ""nasty"" stuff to them, they like him. (Well, except for the Chihuahua. She does not like anyone.) Read Less