I took my 8 month old Lab puppy here for an emergent ear infection on Labor Day, when her regular vet was closed. I will never make this mistake again. The entire staff was very rushed, did not ask m... Read More
I took my 8 month old Lab puppy here for an emergent ear infection on Labor Day, when her regular vet was closed. I will never make this mistake again. The entire staff was very rushed, did not ask me any details on my dog other than her name (even though she had never been there before), and did not have me sign any consent forms, other than a single-sentence agreement to pay for authorized services. The wait was long, which I didn't mind since I didn't have an appointment, but when the doctor (Bill Smith) took her back for her appointment, she was callously dragged up on the exam table, and the doctor never even looked at her. He had already made up his mind what was wrong with her before coming into the room. He quickly and not very clearly stated she had an ear infection, they would have to put her under and clean it, I could pick her up at 2:00. I was in shock. I agreed to leave her there, as I was under the impression this was an emergent situation, and he demanded I leave without saying goodbye so she would be ""easier to deal with."" I watched from the door while they dragged my poor puppy (literally, dragged) down the hall by a rope around her neck. I was horrified. I called back to demand they explain to me what was going on, and they informed me they were already done with her, I could pick her up any time. The doctor had told me in the exam room he would charge me $95. They tried charging me almost $200, which I refused, partly because this is not what I had been told, and partly because they put two stitches in her tail without even calling me to explain to me what happened. They never did explain how she got a laceration on her tail, but they tried to charge me for the stitches. I explained to the doctor that she was not just an animal, but a member of the family, and that his behavior was completely unacceptable. He simply said, ""You asked us to do a job, and we did it,"" then walked out of the room. I am still completely shocked and apalled at how both my dog and I were treated. When they brought her out, she was covered in urine, feces, and drool. She was also shaking uncontrollably, and whining, which has never happened when I got her back from her regular vet. Do not, under any circumstances, take your pet here if you care about them; you will regret it. Read Less