I dropped my dog, Finnegan, off at eight am, for a cryptorchid neutering. Β Met with the surgeon, who told me I would be contacted by noon for an update on Finnegan's condition. Noon came and went so I... Read More
I dropped my dog, Finnegan, off at eight am, for a cryptorchid neutering. Β Met with the surgeon, who told me I would be contacted by noon for an update on Finnegan's condition. Noon came and went so I called at one pm, asked how Finnegan was doing, was told, "hold on, I will go back and check." Β After six minutes of holding, she comes back, picks up the phone, and says, "how may I help you?" I stated that I had been on hold for six minutes waiting for her to 'go and check' to see how my dog was. she stated, "I forgot you were holding." REALLY? Then when I went in to pick him up, I was sitting in the waiting area and I heard the same girl say this to another customer..."let me GO and check". This insinuates that she is physically getting up and GOING to check. She did not move from her seat. When I called, I was a little worried that Finnegan was not okay and having to hold for six minutes with that state of mind is a LONG time. Β I still cannot believe she said she 'FORGOT' I was on hold...WOW. We may still come to see Sarah when he needs acupuncture, but we wont be coming back to that side of the hospital. we may even look for a new place entirely.There was also quite a bit of discrepancy between the quoted total and the actual total. We had budgeted for the higher amount, but it was quite a bit more than we had anticipated, ($200), causing a bit of a hiccup in our finances.For that much money, it really burns me that the girl sitting on her butt, answering the phone, 'FORGOT' I was even there. Again: WOW. Read Less