We started bringing our dog Max to Hudson Animal Hospital when we first got him and I never really got a "warm and fuzzy" feel with them. Most of the staff is a little rude and they definitely do not ... Read More
We started bringing our dog Max to Hudson Animal Hospital when we first got him and I never really got a "warm and fuzzy" feel with them. Most of the staff is a little rude and they definitely do not go out of their way. Since we would normally only have to go once a year for shots and they were close to home we stayed with them. About 5 years ago my dog got what we thought was a urinary tract infection and we brought him in to find that he had bladder stones, which required immediate/emergency surgery at a cost of $3,500.00. They pushed us to find out what kind of "stones" they were and wanted us to spend hundreds of additional dollars, which we chose not to do. After the surgery, we were told that he needed to be on a special diet, which was Science Hill SD (prescription). The food was like playdough and Max often refused to eat it. Sometimes he would leave the food for a day and would not eat at all. He constantly got "hotspots" which he gnawed at giving him bare spots, especially on his legs. He would continually get bladder infections and would spit up a lot. Every time we took him to HAH and relayed our concerns about the food they told us to just keep giving it to him and he would eventually eat. They finally switched his food at our insistence to a food comparable to Alpo and Max still wood eat inconsistently. One time I tried to buy the food at a Petco and asked for a prescription, which they refused to fax and they refused again when I asked them to fax a prescription for Heartworm so that I could by it cheaper online. We had to drive there to get the prescription. This went on for a couple of years and one day my husband went into America's Pets in Hudson and was chatting with one of the girls that worked there and he told her what was going on with Max. On her own initiative, she did a lot of research and suggested we try a grain free diet. We tried Dave's grain free food and use a PH Powder in his food, as well as Apple Cider vinegar in his water. Since we switched his food and have kept him grain free he has not had one hot spot or a urinary tract infection and never throws up.Fast forward a year later and Max , being a playful small breed was running around and started limping. He was holding his leg up and would yelp every now and then. We brought him back to HAH and they determined he had what amount to an ACL injury, again suggesting a $3,000.00 surgery that may or may not work. This time we did research ourselves and thought it would be better to try a custom made brace to see if that would help. We found a company that custom made the braces but needed a cast mold of his leg. They would send a mold kit but we would need to take him to the Vet to have it done. We thought great. Contact HAH and once again they said they would not do it. Had enough of them! Took Max to Daniel Webster Animal Hospital and met Dr. Tucker. What a world of difference when you can go to a place that listens and is open to out of the box suggestions. They also were willing to try more holistic approaches and did not disagree with what we had wanted to try. They made a mold of his leg and we ordered the brace. I have to say we used the brace a only a few hours each day because he really did not like it. They did determine that he had some arthritis too. We also started giving him glucosamine supplements and over time his leg just got better to the point he runs all the time and hasn't even limped in over a year.So why am I posting this now? We brought Max to be groomed this weekend to Petco and unfortunately, they have a large turnaround. We bring him there all the time and never have a problem but they had a new person who called us and said they could not groom him because of his incision area being red. Now this is the incision that resulted from the surgery 5 years ago at HAH. They had to reroute his urethra and create an opening for him to pee because they did not want him to get stones and block his bladder again. He licks the area occasional as every dog does and sometimes it looks red, but he has never had a problem. My husband called HAH and asked that they fax something to Petco stating that he had surgery and this was a result of the surgery. They refused stating that we no longer had a relationship with them. My husband reminded them we paid $3,500 for the surgery and they had the records pertaining to the surgery. They refused and said we would need to bring Max in. My husband hung up on them. I wouldn't bring any animal to them. They only care about the money that they can get from you, are not willing to listen to your concerns and are just plain rude. Max is 100% healthier and would probably be in poor health if we kept him on the food they insisted he be on (for a little kickback from Science Hill, I'm sure). We also would have spent thousands unnecessarily on surgery for his leg, which has healed itself. Read Less