AVC Manchester Emergency Veterinary Care 24 7

I have brought several animals there and the staff has been polite and the veterinary care good and no nonsense. I always received information I requested and never had to wait to long for service. I brought a cat for an emergency today and was taken right in . I had another previously that unexpectedly needed surgery and they booked her in within two days and did a great job! AVC ,also,does a lot of work to help rescues. Read Less

AVC/ advanced veterinary care clinic 22 bridge St Concord NH. Is now closed permanently. Many complaints have been file with the vet state board against Deborah kelloway owner. And a class action lawsuit has been filed against her. Merrimack court docket # 217-2018-CV-00542. Deborah kelloway is up on charges of fraud , negligent misrepresentation. Under consumer protection. If you or anyone you know has had a pet die or hurt or even forced to surrender. Please contact my attorney Mike reed 587 union St Manchester NH 603-622- 8100 or email him your information. At [email protected] This is for Manchester and Concord clinics. Read Less

I brought my dog to vet after he ripped out his toenail and was bleeding all over. The vet took a look at it and reassured me that it would stop bleeding on its own and that he would be ok. They eased my concern and sent me on my way without charging me. They are my regular vet and this is one of the reasons why-they are not just out for my money. Read Less

I brought my poodle today. The techs were wonderful. Dr. Herr was wonderful. They gave us peace of mind. My dog was very at ease when they handled him and there’s something to be said for the comfort of the animals they treat. I am looking forward to taking the cone of shame off my pup and getting on with life. Read Less

Please do not bring your pets here for care they almost killed my cat after i brought him here. He ripped his stomach open and they charged me 75 dollars before i was even seen by a vet then refused to help him as he was laying there dying in my arms because i didnt have the whole 650 dollars they wanted in full right there to treat him i asked if i could make payments and they refused i jist found out they did the exact same thing to someone else I know whose dog was having a seizure...i dont know how any of you stand to look at yourselves in the mirror you are the sickest cruelest most heartless excuses I've ever seen in my life Read Less

I have a Blue Nose Pitt Bull who is allergic to the world and very shy. AVC was amazing with my baby. Not only was the staff gentle with her but the Doctor as well. I have never seen my Pitt so at ease. ❤ this Vet. Read Less

I appreciate the thoughtfulness and attentiveness of everyone that has helped me take care of Angel. Mackenzie, Sarah, Charis, Dr. W, Dr. Faso and Dr. Herr were all empathetic and compassionate regarding Angel's emergency visits. Read Less

Young woman at front desk and techs were wonderful. Vet did not introduce herself - although techs referred to her as owner. Thought her bedside manner was poor - she was very disinterested in what I wanted to tell her about my dog - very dismissive— certainly not something I am accustomed at my regular vet- unfortunately this was an after hours visit and the concern I had for my dog could not wait until morning. Read Less

Over the years my cats have received excellent care from Dr. Kelloway and her team.  She was able to diagnose a condition in one of my senior cats that all other vets I'd been to had failed to diagnose and saved his life.  The facility is clean, modern and the vets and techs that have cared for my cats have all been kind and capable.  My cats are my kids so I'm pretty discerning about where I go and so far I've always been impressed with AVC. Read Less

I come to AVC because of the excellent care my dog receives given the sometimes very complex conditions he has presented. The staff listen to my concerns about him, and I greatly appreciate that. Finally, for animal care, it's very reasonably priced, and the quality of that care is top notch. I wouldn't go anywhere else. Thanks Dr. Kelloway, and everyone, you are the best! Read Less

This visit was just like our other visits. The care feels so personalized and thorough. Sarah and the folks at the desk are very helpful and go out of their way to offer assistance with scheduling and followup. Dr Kelloway cares for our girls as if they were hers. We feel her explanations are thorough and complete and we have all we need to make an informed decision. Read Less

I brought my baby Squeakz to AVC @ 1am on April 12 2018. He was showing strange and not normal behavior for a kitten or himself. They reffered me to CareCredit because i didnt have the money for his ER visit. Which carecredit is a 27% intrest rate after 6months. I was very happy with the Vet and Vet Tech (Cheryl Faso & Kala S) They treated squeakz like their own lil baby and tried to figure out everything they could for me and for my lil man. I was a little perplexed/upset when the vet came out explaining that all of his screening were clear and they couldnt find exactly what was wrong with him expt that he doesnt seem to be able to comprehend what he is seeing. The vet informed me alot about problems kittens could have/get. Thankfully i took vettech @ my agricultural school because if i didnt i wouldnt know what the heck she was saying/explaining. I believe the price i was quoted was very high since i was sent home without knowing what exactly was wrong with him. I took their advice tho and am now giving him a new balanced kitten diet and his meds and also keeping him properly hydrated. Hes still showing very strange sighns and isnt seeming to get better but its only been a day. Overall i was happy with how profecinal and caring the ER staff was. I most likly wont be bringing my animal back here tho. Again i left not knowing what was wrong with my baby and for them just to stick him with needles and give him fluids it cost $452.53. The other thing i was a little mad about was that the vet told me if within 24hrs he turns for the worse i can bring him back free of charge. I called this morning April 13 2018 and the women said ONLY the check up is Free and they would quote me if he needs any work done. I feel like they just screwed me out of money but atleast i know now hes not going to die and hes on meds that will help him. I was also very unsettled by the comments the owner of the practice has been making on the comments, be careful what you comment because the owner will put all yoyr info and what happen to the animal out there. Which is actually illegal. Read Less

This douchebag will never accept accountability even after her license is pulled. I hope the attorney general’s office gets involved and that criminal charges are forth coming. I further hope that a civil judgement is issued against her she is forced to repay all of the victims the money they wasted on her sham services. I know that Kelloway gave an excuse that she “forgot” to renew or was unaware that her license expired. This is a lie because it has been brought the her attention by myself and several of the other customers that are suing her months before the board got involved. Completely UNETHICAL and repulsive business practices. I was told that the reason she was cheaper is because the surgeons don't have the same credentials as most vets. I didn't see this as a major problem at the time, but it was. Almost $7K later, I find out the surgery was not successful and they wanted me to pay another $3K to correct the surgery they botched. They became very verbally abusive when I refused to immediately cough up the cash and called the police when I walked out with my dog. Let there be no confusion - Kelloway botched the surgery. She used a steel plate which was not a durable material, or the plate was faulty all together - the finding of and independent vet that worked for the Lowell police. I then had to take my dog to a qualified vet (board certified) and pay to have the surgery done correctly - using a titanium plate as he said should have been done in the first place. (recommended by the Animal Rescue League at a much cheaper price). I never at any point told her I couldn’t afford services. She was simply advised that she shouldn’t be paid twice for the same service to be performed, legally that’s undue enrichment. If they mess up your coffee order at Dunkin Donuts in the morning, do you pay for 2 coffees? No, they correct their mistake, and you pay for the one coffee. In the situation with Kelloway, I paid for a coffee I never received, and then she refused to refund my money. She then sent me a letter in the mail threatening to have me charged with "Theft of Services" if I don't pay them an additional $246 within 14 days. When my credit card company called them immediately after and asked them to over the phone to redo the surgery for dog, they laughed in the customer service rep's face and told him they wouldn't do anything without full payment upfront. The owner asserts below there was an offer of pain medication made at the time of the incident, but as they were only concerned with obtaining payment. Fortunately I did have quite a bit of Tramadol left. This woman is a callous, money hungry sociopath willing to say anything to prevent a review from having a negative financial impact on her business. Granted the circumstances of what happened to my dog were unfortunate. I cooperated with the police to have the perpetrator charged with 2 felony counts of animal abuse and will be testifying against him at his trial. But there is absolutely no excuse for Kelloway to have used the circumstances of the case to try to cover up for her malpractice. When you look at all of negative reviews, believe them. My experience with this woman was a nightmare. And I was told by my lawyer her name has come across his desk more than a couple of times. I’m not sure if she is completely immoral, or mentally ill. Either way you’re better off not finding out and taking your business to a reputable vet. Also, please take note that as soon as she recieves a well deserved negative review such as this, she immediately asks her staff to create fake google profiles and write fake 5 Star reviews. I agree with all the negative reviews stating she could "care less." It's horrible that someone so unscrupulous should be allowed to remain in business. The unprofessional conduct of herself and employees are a disservice to the public and should be stopped. This loser is guilty of victimizing the victims. Read Less

I love that Dr. KELLOWAY always takes time to listen and has a genuine interest in my cats well being. Dr. KELLOWAY provides affordable AND excellent care!! SHE provides the community with AFFORDABLE veterinary care which is highly NEEDED. I had a cat in the past that I brought to CAVES and they were charging me approximately $1500 every 6 hours and made me pay them every 6 hours before they would update me or do anything. It was awful. And the cat ended up needing to be put down because we ran out of money. Read Less

This is one of the worst places. Took my dog in last night for first the room they said was empty it wasn't. Then the next room they put us in was dirty still from the hair all over the floor and dried pee from the previous animal in there. I couldn't ever find anyone to answer questions or know what was going on including someone at the front desk. They forgot to do tests and had to come back and get my dog multiple times and afterwards said my dogs viscious because the last tests he wasn't happy about and they had to sedate him. Along w spending 600 they didn't explain much to me and said I had to bring him in the next day for an ultrasound that would cost me more money. Set the appt up. Got called twice at 4 am when I was home sleeping with no message. Called the next morning to find out y they called for them to have no idea who called or y and that they no longer are taking my business after I payed them all this money and nothing done to help my dog. Asked to talk to a manager or have a manager call me for them to b rude and tell me no one was going to call me back. I would never go back there even if they took my business and would def not ever recommend this place to anyone ever Read Less

All of my dogs have been accurately diagnosed and successfully treated by Dr. Kelloway. First kid: My girl was vomiting continuously. Brought her to my regular vet....they had her for about a day to re-hydrate her... took x-rays and found an "obstruction" in her intestines-hence the vomiting. They sent me to one of the emergency clinics in the area. When I got there I was immediately given a quote of $6,300-$6,500 for her emergency surgery-had not even examined my girl yet. They were not even going to take their own x-rays first....just gave me a bill and said that "the surgery needed to be done immediately." Something didn't feel right and I wanted a third opinion so I took her to Dr. Kelloway as I had before for another fur-kid, and we found that not only did my girl not need the surgery, Dr. Kelloway diagnosed her with stomach worms (common from dogs who have come up from the south.) She was given meds to clear them up and she was good to go. She's been healthy ever since. Second kid; Brought my boy to my vet due to what looked like broken blood capillaries in his gums. My vet was not sure what it was, so I bypassed the last ER clinic I had first gone to for my girl and brought him to Dr. Kelloway. After an ultrasound to confirm that his intestines were clear of any cancers or abnormalities, she properly diagnosed him with ITP-a blood disease due to a possible tick bite-got him on meds...he is a big healthy boy and doing well.Third kid: My middle child. He has a situation with his knee known as Luxating Patella... he was limping badly so I brought him in to see Dr. Kelloway...she was able do a couple of xrays and then gave me some options for treatment. He is now doing very well (we opted out of the surgery due to risks of eventually injuring the other knee and chose to exercise the knee each day (our physical therapy sessions at home.)Dr. Kelloway is the reason why my three kids are alive and well. Period. Read Less

DO NOT COME HERE FOR EMERGENCIES! Currently AVC is under investigation for failing to provide adequate emergency services to pets. I personally found this out when I brought my dog here due to lethargy and pale gums. He couldn't walk and was bleeding internally. I was told there was an hour and a half wait. The woman at the front didn't seem to care that my dog was literally dying in my arms. Thank GOD there's an amazing emergency vet clinic right down the road- Veterinary Emergency Center. They saved my dogs life. AVC needs to be SHUT DOWN or at least remove all signs saying Emergency Care and Walk In's available. Read Less

Unethical, not board certified and incompetant. They injure and kill pets from negligence and then won't refund the owner's money! They take no accountability for their actions. I truly hope the NH Attorney General's office launches an investigation soon as it is much needed. I heard there is a hearing on February 13 and 15th in Concord NH by the board against Deborah Kelloway and many of the victims are testifying against her. I genuinely hope she's found guilty misconduct, but she doesn't even have a license for them to suspend! Read Less

THIS CHRISTMAS IS VERY HARD, LOSING MY BABY TO A DEATH NOT NECESSARY, AND I WAS LIED TO AND STILL DON'T HAVE THE TRUTH FROM THEIR MOUTHS, I KNOW THE TRUTH. HOW SAD FOR HUMAN BEINGS CALLED DR'S, I DO FEEL SORRY FOR YOU AS GOD SEE'S ALL, EITHER WAY YOU WILL NOT WIN, DEAL WITH ME OR DEAL WITH GOD, MY ADVICE DEAL WITH ME, GOD'S PUNISHMENT IS VERY HARD.I PITY YOU AS PROFESSIONALS, YOU SHOULD BE ASHAMED OF YOURSELVES AND ALL WHO WORK AT YOUR HOSPITAL I do not recommend ever using this place for anything. Read Less

I don't recommend this place. They are very unprofessional and inexperienced. Dr kelloway needs to give it up before she destroyes more families. I checked none of the DR's are board certified. There's nothing advanced about this place. Not recommended at all Read Less

Do not bring your animal here for care for any reason. Very poor care. Facility was filthy. Overcharged for treatment that has price published on their website. Keep looking, there are better facilities nearby. Read Less

Worst experience ever. Don't ever trust these people with your pet. Deborah kelloway let's her unlicensed unqualified help practice on our pets yes we have the proof. My baby went in for a very minor procedure. He is dead because of her stupidity. How dare they let this happen. All Deborah kelloway cared about was covering this up. The truth came out. She calls this place advanced care what a joke. The DR's are not board certified. All public information. There are many lawsuits against this place and complaints filed with the veterinarian State board and Attorney general's office. Please check it out. Don't trust them with your pets life. I made that mistake. Now my baby is dead. Read Less

I love and appreciate avc Manchester the staff is awesome hannah Sara and heather are phenomenal Dr kelloway is so nice and knowledgeable, they treat you so patient when your pet is hurt or ill, I'm so grateful that my cat had an opportunity to be a patient even though she has cancer and won't be here long they are making the transition tolerable thank you avc manchester Read Less

Took my cat to AVC for a broken leg they didint want to help me because i didnt have money. Refuse to help cat is in a lot of pain. Asked for a payment agrement they cant help me with that either i was there for about 2 hrs nothing was done they hit me with a bill of $88 dollors for them doing nothing waist of my time and my cat is still in pain nit happy with this place at all i dont recommed any one go to this place for your pets emergency needs ... Read Less

Crap care- rude and very unprofessional- mis diagnosed a dog with a blockage not once not twice but 3 times!!!!! Owner refused to call me back to explain her crap care ... nasty and rude ppl work in the office - unreal - never will I go back there... terrible ALL AROUND!!! BEWARE!!! Read Less

My kitty and I are both treated very kindly and compassionately. They are very gentle with my kitty, and I feel like they really care not only about my pet's health, but about how comfortable my pet is being there. They do their best to keep him calm and are very gentle. Read Less

Knowing I can see an experienced vet when my pet needs emergent care is very reassuring as my dog usually gets sick after hours. The staff is friendly and warm and most importantly, able to see my dog for urgent needs. Thank you! Read Less

Unfortunately, I would not recommend this place. They need to review their visit run down, as its lacking quality. Its a quick place to get your required shots, the wait was longer than the actual visit with the "Doctor" my wife was a vet technician and she thoroughly performed assistance for dog physicals and with her previous employer Westmore and Slappy in Georgia they would even include trimming your dogs nails at no additional cost. Its more like a conveyor belt environment than a warm place. Read Less

Excellent care! I am so happy our 9 yr old dog was taken here. She was extremely sick and I enjoyed the Doctors...very easy going and laid back. Proficient and caring! Our dog was sick for 3 weeks and did not think Miley would make it! She is back to herself again! Thank you whole heartedlyScott and Erin Read Less

They claim to be advanced veterinary care. They don't have any special training or special license to call themselves advanced. And the DRs on the 24 hour emergency shift are newly out of school no special emergency training at all . Please beware Read Less

We are extremely satisfied with your services from beginning to end. Since the first call I made to find information about the surgery my beloved mini dachshund Lowjack need it, all the way to the day of the surgery and discharge. It was a very reassuring feeling to talk to people that really care about your pet as much as you do. The full staff professionalism, experienced and expertise was truly evident from the first 10 minutes I spent on the phone trying to get information about the procedure Lowjack needed. You were thorough about gathering all the information needed from Lowjack's vet to make an estimate and the services you provide are very affordable. I would recommend Advanced Veterinary Care of Manchester to anyone who is looking for the best care money can buy for your pet without breaking the bank. We will recommend AVC to our family and friends. Thank you guys for taking care of little Low. Read Less

Took our little baby Dachshund puppy here last night at midnight due to him coughing and having trouble breathing. The girl at the front desk was so sweet and helpful. The Vet tech that came in to do his vitals was amazing and super sweet with him giving him treats and talking to us about what was going on with him & more. The Dr. we saw last night for him made sure we had no questions regarding what was going on with him even went above and beyond to educate us on some things regarding him since this is our first puppy. Puppies are prone to "Kennel cough" and that is exactly what he has. They gave us an antibiotic for him and we are going to start taking him there for all his future check ups and visits. Every member of the staff we met last night went above and beyond. Very pleased and thankful for all there hard work!! Read Less

I cannot recommend Dr. Kelloway and team enough!  The first time I met her was in 2010 when we had a vet emergency.  After that, I transferred my cats and dogs from each of their vets and made AVC Manchester our vet of choice.  Where to begin?  They're accessible 24/7, are far more affordable than either vet I had been going to, and have all the tools on hand that most vets don't.  We've had our host of health issues and Dr. Kelloway has always been extremely thoughtful and willing to research and suggest alternative therapies.  She has been my miracle worker - most recently treating my cat for a severe ulceration in her eye, sparing me a visit to a $pecialist and not just suggesting the easy way out (removal), but giving a new course of treatment a try.  Once again, she worked her magic!   Going to AVC is like visiting family - my dogs have since passed, however, the care that they showed towards them and currently my cats is exceptional.  For Dr. Kelloway, you can tell it isn't just a job - she genuinely cares for each animal.  Lastly, I have always found that they will assist in triage over the phone to spare you a visit if they can determine it can wait - that to me says integrity, as they could just as easily say come in and charge for the visit.  A good number to keep on hand in case of emergency! Read Less

The staff has been professional, attentive, knowledgeable, and are responsive to our questions. They have great listening skills which is so important to a positive experience. They truly care about the patient and family members and it shows. The hospital is clean and areas are safe for pets. Very pleased with our care. Thank you. Read Less

I've gone here twice... first time was a ok experience.. my cat was sick.. took her here.. they did xrays.. she had pancreatitis.. gave her meds.. 3 days later she was doing great.  Took her back for a follow up.. all good.. second time there.. vet came in.. rubbed her tummy.. and told us it's nothing.  Went to another vet.. she swallowed hair elastics.. she's fine now... Went back to avc because they were my primary vet.. told them what happened.. girl at counter was very rude.. never go back here Read Less

Absolute worst place , NEEDS to be shut down. Brought my cat in for a wound they claimed he had a small infection (maybe she wasn't 100%) they ended up giving him a pain reliever shot, and sent us home with antibiotics and told me he'd be fine within a few days and not to worry..so I went home gave him his antibiotics like they told me to ..we got home at 8pm Saturday my cat was DEAD by 7am Sunday.. Brought him back and they have no idea why he died(bullshit) so I looked over his paperwork they gave me.. They said he was purring, they said they took his temperature (THEY NEVER DID) but they claim it was 101.2 . And also had a bunch of other things written that they said they did but didn't do!! So I decided to look up the shot they gave him and it says it shouldn't be mixed with ANY other meds but they had me go home and give him antibiotics .. I am 100% sure they killed him (slowly) this cat was only 4 and never had any medical problems not even a cold ever in his life! All and all I spent $200+ and they could care less, didn't even offer to get my money back. HORRIBLE. After telling people my story I have heard at least 10 horror stories of this place where at least 4 pets ended up deceased .. Please do not go here .. Drive 5 more mins up the road ! Read Less

Dr K and her staff especially SM are top notch. Love the attention and caring atmosphere. Prices are comparable to any local vet.   Wait times are a bit long sometimes but when we are "up"  we have 100% attention. I believe that is due to the fact that all clients are receiving 100% attention. I miss the flat screen tvs with the loops of pictures/stories in waiting room and examination rooms.  I recommend AVC. Read Less

I had to bring my 17 year old cat to see them last night (1/12/17). They were all very nice. My cat had surgery on his leg to remove a mass, he came home that same night. He did very well and they made it as quick and painless as possible. Thank you guys and great job. Read Less

Worst experience you could ever have please don't go to this place I brought my dog in for an appointment to have one tooth removed and the Dr. I was assured would take care of him didn't a different Dr. Did it he died during the procedure (not from Anastasia) then that Dr. Said to my husband and I "next time" I should seek a board certified Dr. Then they sent me an explanation/apology letter. They didn't even offer replacement cost or to pay for his cremation. If you love your dog don't go there. My baby can't be replaced rip my love Read Less

Please don't bring your pet here my dog paid the ultimate price. He died having one tooth removed not from anaesthesia. I wanted one dr to take care of him. And was a assured by everyone she would well that didn't happen a different dr did it .and after the Dr comes in to the room and Tell's my husband and I "next time " I should seek a board certified Dr my dog is in a plastic bag in a box dead. How is there going to be a next?? I have been talking to a Dr trained under a board certified Dr in all her years of experience she said what happened to my dog has never been a concern or factor that they only use the highest quality implements.I guess that doesn't happen with all places. my sweet beautiful healthy dog paid the price. They didn't even offer replacement cost . But I got an "explanation/ apology" an should be happy with that. He is gone. Read Less

I visited AVC Concord on 11/29 with my 5 month old kitten due to her Evil Knievel acts around my house caused a giant gash on her face. I was panicked when I arrived but the office setting was incredibly relaxing. We were seen quickly and both Caroleanne and Dr. Perry explained everything to us and helped us make an educated decision for the best course of treatment for our cat. This situation although undesirable went flawlessly. I would highly recommend AVC Concord for anyone's emergency veterinary needs. Read Less

We took my dog Eddie to them this morning at around 4:30 he was having a pancreatitis attack, he was vomiting running a fever and in severe pain I had been up with him all night. We gave them all the information and they put us in a room and said the Dr would be right in, a half hr later still nothing we yelled for them down the hallway with absolutely no response as Eddie was in extreme pain so we left and went up the RD to So NH Vet Hospital they were absolutely wonderful.  I would not recommend going to Advanced to my worst enemy Read Less

I cannot recommend Dr. Kelloway and team enough! The first time I met her was in 2010 when we had a vet emergency. After that, I transferred my cats and dogs from each of their vets and made AVC Manchester our vet of choice. Where to begin? They're accessible 24/7, are far more affordable than either vet I had been going to, and have all the tools on hand that most vets don't. We've had our host of health issues and Dr. Kelloway has always been extremely thoughtful and willing to research and suggest alternative therapies. She has been my miracle worker - most recently treating my cat for a severe ulceration in her eye, sparing me a visit to a $pecialist and not just suggesting the easy way out (removal), but giving a new course of treatment a try. Once again, she worked her magic! Going to AVC is like visiting family - my dogs have since passed, however, the care that they showed towards them and currently my cats is exceptional. For Dr. Kelloway, you can tell it isn't just a job - she genuinely cares for each animal. Lastly, I have always found that they will assist in triage over the phone to spare you a visit if they can determine it can wait - that to me says integrity, as they could just as easily say come in and charge for the visit. A good number to keep on hand in case of emergency!Read Less

I brought my dog Mia in to see what was wrong with her. You guys ( dr cote) quickly figured out what was wrong and saved her. Later that day you found out she is a blessed. So 3 blood transfusion s later and a trip to Manchester , shes doing great thanks you all veey much and dr Callaway, shes back to her normal self . A spoiled brat Read Less

Although it is a bit longer travel from our normal veterinary clinic the service provided for our dog was outstanding. If emergency treatment is needed in the future would not hesitate to use AVC also we would highly recommend them to anyone if needed. Read Less

Worst experience! I rushed my cat to his hospital and I wish I had traveled up the road less than a mile to the other animal hospital. My poor cat had suffered from blood clots to his hind legs and brain and while I was there watched, in horror, as a vet tech put him on a chair in the waiting room only to have him stumble off and land on his side. Why in the world would you put an animal on something off the ground without holding hem, especially if they are disoriented. The entire experience was terrible (not to mention extremely overpriced) and I will never go back there! Read Less

Don't go here! I showed up at 3 am with my dog who has hurt his leg. The receptionist wanted to spend time chastising me for giving my dog 3 aspirin in the last 36 hours. He's had 3 aspirin in his life! I told her I didn't want to spend time being chastised or arguing about aspirin; I just wanted to get my dog some help. She got a bad attitude and everything in me screamed get out of there! I came home to find another emergency clinic and saw these reviews. I'm so glad I left... Listen to your gut when choosing help for your pet. Read Less

The techs and Vets are always sensitive and caring. I first came to AVC as an emergency client and changed Vets to AVC after our outstanding emergency treatment. They make me and my dogs feel welcomed. We've come in and seen the tech Sarah for a few years and she is just so friendly with me and my dogs. They get excited when she gives them love and attention. It really relieves the stress of them being at the vets. It means so much more than just being the next number in line. My dogs are my family and I want them to receive the best care, and we receive that at AVC. Read Less

We really appreciated the home like feel to the waiting room. It truly makes a difference so that everyone is more relaxed. Love the bath rugs on the slippery scale and table. Another nice touch. Thank you for making our visit less stressful and for caring about our Minni. Read Less

Had a bad experience.. dog had cut herself on a barbed wire fence.. They said if cut is open bring her him so they can stitch it.. Did that on Sunday .. They took her in and put only one stitch in they put her under anesthesia and sent her on her way with no collar and with medicine. On Monday I looked at the wound and it was right back open again.. I called on Monday they had me on hold for 20 minutes came back took my info and said they would call me back.. No call back so i called them they said send a picture gave me wrong email ..i sent pic called back a bit later and said they never got pic i sent it again to correct email.. waited no call back. my husband calls they took info like this was first time hearing it..Wow.. they said they would call back.. Wow no call back.. So now it is 8 pm and i call again.told the girl what is the protocol she said she sent picture to the owner and just now had a chance to check her emails. I told her i will not pay again for a stitch then is going to come out in 12 hours..cause she said come in and they will stitch it after that she said let me go out back(that is what they like to say) then she came back and said the doctor said the stitch HEALED ITSELF...lol..REALLY IN ONE NIGHT.. and to keep an eye on it.. I said don't worry we took care of it.. Thanks for returning my call and the follow up care.. Read Less

I came in with my black lab with symptoms that at most vets would constitute as an emergency but the pace they were going made it seem like a routine checkup. After about 10-15 mins we finally get into a room where they told us that the vet would be right in. 30 minutes later they still aren't in. We go to the front desk and tell them that we've been waiting for half an hour and they tell us it will only be about 10 more minutes. The vet finally comes in and gives us no information, telling us stuff that I could even figure out. So about an hour after arriving there we finally leave with little information. All we were told was that she wasn't in any pain. Read Less

Worst vet I've ever been to my dog was hit by a car so we rushed him to the vet, We didn't have money on us so they wouldnt take are dog and recommended we sign him over they are not concerned about the well being of the animals just the money. Read Less

"He bit me with his butt!!!"My dog introduced himself to the business end of a porcupine while hiking on the Wapack Trail near Miller State Park. Mouth full of quills. There were too many for us to remove on our own, so the park rangers sent us to AVC after we hiked him out. I don't have any complaints. They saw him promptly, were accurate with their estimate, kept in touch with us while we waited, & released him to us quill-free. Time will tell if they missed any that had already started to migrate, but I would definitely bring my dog here again for a non-life-threatening emergency. Read Less

Had a great experience! Really can't say enough about the welcoming warm friendly and funny reception we get here. Helps when you are in a worried state about your pet! Would love it if you guys were able to offer accupuncture and chiropractic!! Read Less

The hours, obviously were perfect for our weekend emergency with Kiki in Concord. The level of care, the info given to us about what was happening to Kiki and what to expect going forward was excellent. Kiki was handled with care, respect and dignity. The price was not outrageous and we were actually expecting it to cost more. Read Less

I am extremely pleased with the care & thoroughness of all the Dr.'s and staff @ AVC......I am sure if the quick action of Dr. Kelloway hadn't happened my dog would not be with me today! I want to express my deepest thanks to all the Dr.'s & staff @ AVC Concord for their courteous & caring care! I would recommend AVC to any & all my friends! Read Less

We brought our Cane Corso Kain to AVC after being told surgery to remove a foreign object at caves would be over $5k. They were rude, uncompassionate and expensive. After searching for alternatives we were so lucky to find AVC. They were caring, quick and affordable. They saved his life. There are alternatives in the Concord area for your pets needs. Thank you for making it possible to get Kain the care he needed at a price we could afford! Read Less

I took my 4 yr. old dog in for her annual check up, rabies, & distemper vaccines. Tech tried to draw blood from left hind leg. She was not having any success. I asked her to stop. She did after I told her to the 3rd time. She said vein was rolling. She asked to try right leg. I asked if she was confindent, she said yes. The same thing occurred with a few drops of blood. I told her to stop now. She came back & said she got enough blood to do the test". Two days later, I called & spoke with the manager. By our conversation, I was not reassured the next visit would be a better experience. I told her I would find a new vet for Danni. The place reeked of cat urine & there was a puddle of urine where a dog had relived himself on the corner of the desk. Four yrs. ago we became AVC customers & they had a 4 star rating. I was very pleased with their service. Rating has slipped to 2 stars for a good reason. I regret the decline in their service & I would recommend looking elsewhere for a vet. Read Less

Great place...love the hours! I have multiple dogs and am a loyal customer. I have dealt with many different vets on staff at AVC who were all professional and knowledgeable. (Wow, I must have missed the LAZY ones!) Read Less

My two dogs mixed it up with an opossum in the yard this morning. My older dog was cut and bleeding, so we brought him in immediately. The vet we saw was thorough and did a great job stitching his lip for me. She also told me that he would need a booster for his rabies and did administer that. Once I got home, it became evident that my younger dog also had scratches on her nose. (She is black and her cuts were not evident in the early morning melee; the cuts are superficial ).When I called back to see if she required a rabies booster, I was told that she did not. Whomever I spoke with on the phone informed me that as long as the younger dog had a current rabies vaccination, she would not need a booster. I contacted our regular vet, and our regular vet informed me that it's policy in the state of New Hampshire that if an animal has had Wildlife contact a month AFTER a rabies shot, they need a booster. My vet could not see my dog today, so I called some other clinics in the area and was also told that yes indeed the young dog should have a booster (she is 2 yeas into her 3 year oF curgent rabies vaccusation). Why would the AVC give the old dog a booster and not the young dog? When I asked the individual on the phone this question, I did not receive an answer. Why would they recommend a booster for one dog with a wound and not another dog with a wound? I find that quite puzzling! We are off shortly to get our booster at Tower Hill Veterinary Clinic - they had no problem making a new pet visit for us. I would like to add that a Google search did not turn up any policy for NH regarding rabies boosters after wildlife encounters, but 3 vets I spoke with on the phone all agreed that the advice I got from the AVC was suspect. I say better safe than sorry. Read Less

this place is disgusting my dog got attacked and her wound was open and bleeding and they wouldnt help my father with the dog unless he had 900-1000 they let him walk out with her bleeding and her wound still wide open then sent us a bill for the emergency visit which we are not paying havent gotten another bill since. these guys dont even deserve one star i will never bring my animals here again i thought i could trust them but obviously not they dont care about their animals they care about the money. this happened in july of 2015 they had my father who has a brai injury try to apply for their stupid care credit he knew he was going to get denied but they had him do it anyways and when he got denied they still would not help my poor lexus they wanted to do xrays you cant do xrays on an open wound instead you let her walk out bleeding and in pain all because you wouldnt help us but then we found a even better vet that worked with us and made a payment plan for us evn though we had no money they helped us and did what needed to be done for my dog unlike you guys all you care about is getting your money its disgusting. then you have the balls to send us a emergency visit bill for 78 dollars when you didnt even help my dog therefore we are not paying you you will never see that money i will never come here or reccomend you to anyone you guys are gross money hungry how are you guys still open. i advise people not to go here especially if your low income like my dad and i were because they wont help you.. my dog lexus is doing great now all because of her new vet they are the best vet ever!! tower hill animal hospital in auburn they rock they helped me and my lexi when you guys wouldnt i know when i become a vet tech and then a vet i will not treat anyone or their animals like you guys do. you guys disgust me Read Less

These guys were great! My cat had a very serious urethra blockage and i had no time to get him treated. I originally went to an animal hospital in Nashua and they were charging an amount that (short of robbing a bank) i did not have. A tech at that hospital mentioned that they might be able to help out, and did they ever! They worked with me to make sure they could save my cat's life and i could afford it. A surgery like that isn't cheap no matter what but they did it for $400 less then the other guys! And their service was impeccable. I recommend them to everyone now! Read Less

I had a really rough experience at AVC. My poor cat was sick and try did get her in quickly which I appreciated, but I was there for THREE hours with minimal communication. The front staff was pleasant and accommodating but after I was room with my cat it was another 45 minutes before I was acknowledged. It was then a $700 surgery and after they gave me a prescription that is no longer made. When I got my car back from surgery she was covered in fecal matter and I was told "yeah that happens". I was so bothered by the experience I called management who after a few uninspired attempts ceased to return my calls. Not good Read Less

I had to take my kitty to AVC a little over a week ago because dark purple bruises appeared all over his body out of nowhere within 12 hours. First of all, the facility was spotless and very welcoming. When we arrived the woman at the front desk was very helpful, the check in process was fast and easy and they got us into a room quite quickly. The wait to see a vet was a bit long but, our cat was not in any pain and a more severe emergency came in so they had to prioritize (if my animal had been the severe one I would want them to do the same so I did not mind). In any case when Dr. Beth Smith came to have a look at him she quickly had some thoughts as to what it may be and explained that she would have to do a blood test. When trying to draw blood he bled excessively which indicated he was not clotting properly, as Dr. Smith had predicted and was why she had the foresight not to take blood from his jugular, thank goodness. He had to stay overnight and we were not exactly sure what they were going to have to do to get him stable but Dr. Smith went through all of the possibilities and really took her time and was thorough which I appreciated as I was a bit overwhelmed. I called at 5 in the morning to check on him and was quickly able to speak to Dr. Smith on the phone and she once again was very thorough with everything they did and what her thoughts were going forward. The medications she gave him immediately helped and he was getting back to normal within two days and his bruises were completely gone within four days. I have now been back to get his blood checked twice and he is now at almost completely normal levels. Dr. Smith has also been extremely helpful with a plan going forward as he will likely need medication for the long term. In any case they took care of my baby and were extremely helpful and compassionate the whole time. As far as price goes they do not seem outrageously priced to me, after all they are an emergency vet and I felt that the prices were fair for the service I received. It did take a bit long for them to get the quotes together but, as I understand it they recently implemented a new system and overall it was an easy process. I will continue to bring him back there for check ups as I trust them and I found Dr. Smith to be very knowledgeable and the staff was great. Read Less

Took my kitty to AVC over a week ago bc dark purple bruises appeared all over his body within 12 hours. Front desk was helpful, check in process was fast&easy. The wait to see a vet was a bit long but, our cat was not in any pain and a more severe emergency came in, if my animal had been the severe one I would want them to do the same. Dr. Smith came to have a look at him & quickly had some thoughts as to what it may be. He had to stay overnight and she went through the possibilities and took her time which I appreciated. I called at 5 am to check on him & was able to speak to Dr. Smith & she once again was thorough with what was done &what her thoughts were going forward. Medications helped he was back to normal within 2 days & his bruises were completely gone within 4. I have been back to get his blood checked twice & he is now at normal levels. They took care of my baby & as far as price goes they do not seem overpriced & I felt that the prices were fair for the service I received. Read Less

I brought my elderly dog in last year and they treated her to make her comfortable. When the end was near, I brought her to AVC for that as well. We were treated wonderfully. Kind, caring experience. We went back and adopted a dog from All Better Pets and have been using AVC as our vet ever since. Excellent service from caring individuals. Read Less

After doing an ultrasound and exploratory surgery this vet failed to find a peach pit that was stuck in the dog's lower intestine. My mother (the owner) was given 3 different diagnoses, none of which were even remotely correct. My mom decided to take the dog elsewhere for care. Upon discharge my mother asked the vet if the dog had been able to eat and go to the bathroom. Her reply was "I think so, but I'm not sure". Are you kidding me? This vet is either a complete idiot, or is purposely trying to kill animals. My guess is that she is BOTH! Read Less

I agree with Jennifer. Took our cat in all they did was give him a pain med and push a feeding tube even though I told them that my other cat had the same thing last month and needed antiboditics and anti inflammatory. I ended up taking my cat to our regular vet a few days later when he didn't improve. My vet gave him the same treatment as before and he rebounded in hours. I emailed the avc to advise only to be told we were not welcome back to the clinic because I disagreed with their assessment. Read Less

Pet owners in Southern NH need to be aware of their options for emergency veterinary care. We will never bring our pets back to this facility. Our cat received poor care when there for an emergency. Shadow is a diabetic and they didn't monitor blood sugars for 24hrs because he was "too grumpy" He didn't recieve the xrays he needed because the veterinarian "forgot" when he was under anesthesia. Overall a very bad experience. Read Less