Let's just say they killed my cat by providing an injectable antibiotic to deal with a "potential infection" that they did not detect via any blood or urine test when I brought her in for lethargy and lack of appetite. They provided a medication to an elderly cat that is known to specifically to cause those symptoms and my cat immediately became worse after the injection. The manufacturers website specifically states that these are known side effects to the medication which I did not figure out until my cat was dead. I figured a vet would be knowledgeable enough to know the side effects of the medication they prescribe and I'll never make that mistake again. Oh and to top it off they wouldn't take responsibility and charged me well over 400$ and wouldn't offer any type of refund even though the medication they gave my cat killed her. I ended up spending another 400$ to put her down but the money really isn't important. I discussed this issue with numerous other coworkers and friends who have brought animals here and they shared similar horror stories. Avoid if you care about your pets. I wish I had gone to my normal vet and not here; my cat would probably still be alive. Read Less

I have been bringing my cats, and now a new puppy, here for more than 20 years. The doctors and the entire staff are kind and great to talk with about your pets - and wonderfully supportive when they are sick or terminal. Highly recommend. Read Less

Love this place very clean and the staff are awesome and friendly!!! My Dog Blackie is  a mix Pit-bull and Lab he hates his nails to be trimmed and this place keeps him calm and they don't have to give him drugs either.  The last Vet we had Another place was horrible and mean not very nice to my dog.  They were not patient. Read Less

As a disabled woman diagnosed  with a tramatic brain injury I was litterly in tears...They would not recognize my dog Jack as a service dog. After trying very hard to direct the assistant to the correct web site she discarded my efforts.I agree with one of the reviews  that it seems like all they really care about is over charging for services and the sense of " greed" that surrounds you when checking out. I was a client there before and it seemed a little better..However have you noticed the lack of cars in the parking lot.? That speaks volume! And as I sit here and type this review I am certain my dogs chart will be flagged with "she only gave us a 1"And the reason they even got a 1 is because their bathroom was cleaned. This is very sad..where has the compassion gone.? Read Less

We had to put or dog down after 16 1/2 years - she was the love of our lives.  Salem Animal Hospital treated us so well.  They met us at the door, escorted us to a private room, gave us as much time as we wanted to say good bye and handled the entire process with respect and dignity.  They were SO sweet.  Today we received a nice card in the mail acknowledging our loss.  SO WELL DONE.  Thank you so much for making this VERY difficult process a little easier! Read Less

We brought my 18 year old Siamese here for the first time and we're treated very well. So far, it seems we've made positive progress with kidney issues. Couldn't be happier with Dr. Caruso and her staff. They have been very comforting and knowledgeable and we feel very encouraged to have made their aquaintence. We've found the office affordable and the staff enthusiastic and kind. Read Less

I have had an amazing experience in the short time i have been a member over at Salem Animal Hospital. First, looks can be deceiving from the outside. The inside is beautiful and looks to be recently renovated. Sometimes you walk into vet clinics and it has a certain smell-not here! The staff are very welcoming and inviting to both you and your fur baby. We were given Dr. Wilson as out vet and our tech is Marissa. Both could not be nicer or more thorough which is so important as new dog owners! We had to run in and grab medicine one day recently on a non-appointment day. I asked a question very quickly in the lobby, so I know it wasn't documented. A day later, i received a follow up call asking how our puppy was doing with that issue. So, in all the craziness that was going on, they remembered he was sick and called to make sure he was ok. I thought that was just awesome that they not only remembered, but called to check in! A truly great place to bring your fur babies for the best care around Read Less

Just brought Pumpkin and Romeo in Sunday for their annual physicals and shots. Everyone is so kind and gentle with our boys especially Dr Roberta Wilson. Both cats dislike the carriers and car ride but everyone is so understanding and comforting to our boys that they settle down quickly for thier exams and shots. Pumpkin is heading back for a dental procedure. They also updated their kennel area and the entire place. The new kitty condos are awesome for overnight stays. Read Less

This place is wonderful! Everyone who helped me was so nice. I had a hard time finding some where that has a vet who knows about bunnies but I'm glad I found this vet. She didn't push me to do anything that I didn't want to and they were so nice and caring with my bunny. I didn't feel rushed at all and the vet made sure she thoroughly knew everything about him before checking him herself. I felt like she actually cared and I wasn't just another client like how I've felt with other vets. I would highly recommend this place!Read Less

Been taking my dog there now for 3yrs, my wife has been taking her previous dog and cat for over 20yrs. They're customer service this passed year has dropped off considerably. They've rescheduled visits, ran unnecessary test, no emergency visits and charge far more than surrounding vets. I've had no problems with the vets themselves, but something has changed here. Customer service the unfriendly welcome has gotten to be an issue. There are other vets in the area. I can no longer recommend this one to friends and family. Read Less

Wishing Dr. Caruso and all the wonderful staff at SAH a very Merry Christmas and a Happy New Year! Everyone there is so kind and caring, gong out of their way to help anyone with their pet problems and keeping our pets healthy and happy! They are #1in my book! Read Less

Had the WORST visit there today! My dogs aren't the best, but the vet had little patience for my deaf dog and when I asked the girl at the desk about a policy .. her answer didn't even make sense. Almost $400 just for a couple shots. Read Less

Hej! I am pleased to present to you these Yang energy symbols. May they enhance your mood and mind. Be of good will to make wholeness! I encourage and authorize you to the extent of my abilities to audit everyone and everything to be of good will. William Bunker Origin of Yang advancedreiki.blogspot. com northpoleness.blogspot. com The North pole in a ring is very powerful.Read Less

Took our dog Hank to visit them to do a hello visit and his yearly visit. Was told we had to do a blood test...they they said he needed. Then we called up to reserve a spot to stay at there kennels for 3 days at the end of June for our dog Sluggo we were told we had to bring him in for a office visit....so we did and a $140.00 later and told he had an ear infection again. We then we're told he had to go back for a recheck. So we made the appointment for 2 weeks, my husband wanted to stop in to take a look at the kennels before we brought him there the day of the stay. When he got there they said our dog wouldnt wouldn't be able to stay because they were doing construction on the kennels. We had no phone call saying any of this. What were they going to do wait until the day of the stay to cancel. We have paid out over $300.00 so far for not very good service. Read Less

My family is emotinally devastated. we brought our 5 month old beautiful husky named ghost here for a simple spay surgey. I paid 750 dollars for her as a Christmas present for my little girl. It was our first dog. They called me and told me she had died. And all I was told is that her heart stopped and could not be brought back with cpr. We had brought her here for her physical and bloodowrk before the surgery and were told she was in perfect health. Now me and and my 4 year old daughter have to go pick up her ashes. Read Less

I liked being able to make an appt in the morning for that same night.  I'm new to the area and my 8 year old pitbull unfortunately gets an ear infection about once a year.  I ran out of his medicated cleaner, so it was time to take him in.  When we got there, he was weighed and taken right in.  The vet tech didn't even try to pet him, say hello, or make him feel comfortable in any way.  She had us hold him and she swabbed his ears.  They were taken to the back and looked at  under the microscope, and then the vet came in.  Again, not very friendly with him.  She did a quick exam, looked in his ears, listened to heart, etc.  Told us what the issue was and that he'd be getting cleaner and drops.  She didn't even CLEAN HIS EARS herself.  Every other vet I went to did the first cleaning in office.  What exactly did I pay the $67 office fee for?! She was with us for not even 5 minutes.  We got our bill of $198 (ridiculously overpriced). When we got home, I looked over the notes and she had written that she would "watch food intake, as he is a little heavy"..... Now, first of all, if that was really the case, why wouldn't she have said a word about it to us? Secondly, he is a pitbull.  He does not have an ounce of fat on him, he is pure muscle.  His vet in NY always raved how he was in such great shape.  He gets a ton of exercise.  I will not be returning here.  There are plenty of animal hospitals in the area who are actually nice to dogs and are comfortable with this breed.  Save your money and go elsewhere! Read Less

I recently brought my ailing and very senior cat to be seen and had to make the difficult decision to let her go. The staff here were tremendous. Through my sobbing, they took the time to make sure that I could take my time with my cat, whom I regarded a family member, and didn't push me to rush decisions. In addition to this care, I was given a cement mold of my cat's paw prints to commemorate her long life. The cherry on the top was the sympathy card I received just a few days after, while still in a state of depression and mourning. This small gesture shows just how "human" this business is, and meant the world to a pet momma who just lost her first baby, and best friend.. Thank you Salem Animal Hospital. Read Less

My family had an emergency situation with my dog Peyton having cluster seizures, which are very very frightening to watch your pet go through; after calling Salem Animal Hospital they were able to connect me with an Emergency Hospital who kept Peyton overnight and treated him and he is no on medication and being monitored by Salem Animal Hospital and happy to say he has been seizure free for a month now..... YahooRead Less

We have been bringing our baby here since the week we got him. Sam is a skittish pup and behaves the way most dogs do at the vet, but the staff is so friendly he has started coming out of his shell a little bit. What has impressed me the most was how honest the vets are. I brought Sam in over Memorial Day and flat out told the vet cost was no issue as long as he got better, rather than taking advantage of my desperation they gave me first step solutions to see if that helped before we got into X-rays surges etc. and wouldn't you know it worked and wasn't costly. Sam is our first pet and we freak out when anything seems out of the norm so we take him there often(usually for stuff that's really non issues) knowing we aren't being taken advantage of is a true relief. Read Less

Go somewhere else! I've taken my lab here since she was a puppy. I've had two experiences in the past year that left me with the sense that this is a profit-driven business and not up to to the task of caring for my dog. A year ago, I brought her in for an emergency visit. Salem Animal Hospital couldn't figure out the problem. They ran some tests and ended up sending me to a 24-hour emergency facility, who did end up diagnosing and treating my dog appropriately. However, they charged me hundreds of dollars for nothing! At the time, I was just happy to have my dog, happy and healthy, but it left me irritated that I ended up paying for a "guessing game" with no results. This time around, I brought my dog in because her ears were bothering her. She was diagnosed with yeast and treated. I was instructed to bring her in for a follow-up appointment and was charged again! I understand being charged for diagnostic tests or even retesting (or re-swabbing of ears), but I think it's robbery to be charged for a second appointment, or as they refer to it, "Medical Progress Check"! They should communicate this policy to customers. Off to look for better options. I can't afford this place! Read Less

The staff at Salem Animal Hospital took care of my beloved Romeo during the last year of his life. He had a memorable existence and everybody at Salem Animal Hospital was there for me to make the end of his life as dignified as he went thru it. Especially Dr Boyce, Abby, and Danielle showed so much compassion and understanding about the kind of pain I was enduring while having to let go one of the must loved lives in my existence.Read Less

We bring all three of our animals here (2 dogs and 1 cat). We love the services and the response that the team gives which is why we have remained clients of theirs even though we've moved twice (we travel to get there because we love it so much). All the technicians and vets make us and our fur babies feel really comfortable. They all are very knowledgeable. Read Less

So far not impressed..took my great dane there to be seen by a vet they recommended called Dr. Rudy. I was assured he was very comfortable with large breed dogs with possible fear aggression by the technicians there. When I arrived, they took my dog in the back to draw blood with no problem..returned her and said she was Great and such a sweet girl..Dr.Rudy came in (finally) and stood as far away as possible before even meeting her and said " I cannot see her unless she is muzzled"  I have never used a muzzle on my dog and feel no need to start now. She has never lunged or tried to bite. She is just simply afraid of everything and tries to hide I replied. His answer... " im retiring in 6 weeks and prefer not to have anything happen".  HERE'S A TIP: if thats that case than maybe you should retire now since you work with ANIMALS!!! Hope new vet is betterCp Read Less

Dr Boyce is the most caring vet that I have encountered in my years of owning pets. She took all the time to answer all my questions and concerns..The staff is also wonderful for the minute you check in to when you leave. The young lady that checked me out asked me if I had any additional questions before I left.. kudos to all at Salem Animal Hospital.. I will recommend them to anyone living in the area.. Read Less

I had the most adorable 11 month old Jack Russell Terrier named, Riley. We had just got back from a half a day of fun in the sun. Playing ball, frisbee, and hide and seek (he loved this the most). That day ended with Riley being killed by a hit and run driver. Words can't describe how messed up I've been since that day. Riley was a gem for a pet.Animal control took Riley to the Salem Animal Hospital where I'd been taking him since the day I bought him. Within 15 min. after they took Riley from me forever, Salem Animal Hospital calls me with this ridiculous happy, chirpy voice, asking me how I was doing today. Really!I couldn't believe my ears. It was as if they were calling me to wish me happy birthday. I asked her how she'd be doing if she just lost her best friend. She responds, "Oh, I'm sorry. How would you like to handle the remains?" When I told her that Riley would be cremated, she started rattling off prices, making me feel sick to my stomach over how greedy and unsympathetic, they were, and, quite frankly, have been since day one. I was so distraught and still in shock over losing Riley that I hung up the phone before I did something I might regret later. The next day I called and when the receptionist picked up the phone, I told her who I was and the nature of my call and she immediately responded, "Is this regarding Riley's appointment with us tomorrow?" WTF! At that point I lambasted her for not knowing Riley's circumstances. I was floored when I heard that. All they wanted to do was up the bill. I WILL NEVER ENTER THAT ESTABLISHMENT AGAIN, NOR WILL I EVER RECOMMEND THEM TO OTHERS. PERIOD.My biggest regret besides losing Riley, I wish he was in better hands. Read Less

A few years back I took my cat in for some dental work. After meeting with them they told us that they needed to operate on her mouth. We brought her in for an overnight stay, and had brought some blankets and even a bed for her from our house to make her feel more comfortable. When we  came to pick her up the next day they had her in a cold metal cage without any blankets or bed...After a week we started to notice our cat was getting sicker. We took her back in and they informed us that she would not live another couple of months because she had been sick for a while, and that they would need to operate on her again... Thats news to me because she was fine before we left her there! We decided to get another opinion, and going to another animal hospital... They told us that she was fine and she would be fine, and that they had medicine she could take. Needless to say she actually lived another 5 years. The Salem animal hospital (in our eyes) almost killed our cat... I would never go back there nor would I ever recommend anyone going there either. Read Less

I noticed the reviews for Salem Animal Hospital here on Yelp.Just wanted to share my previous experience with this place. I had an occasion that my dog had a sore that was really infected and wanted him to be seen right away. It was a 9.00 am weekday during their regular business hours, and I called to see if I could have the dog seen as the wound was really infected and it was clear he needed some antibiotics sooner than later.The first thing the receptionist said was "there will be an emergency fee along with the regular visit fee to be seen today". I then said, "I am calling within your regular business hours, why would there ever be an emergency fee"? She then put me on hold and said she would ask about it. When she picked up the phone to answer me, she said we are busy today, and that's why!!!Well, I will tell you I was so disgusted with that answer, I did not take him to Salem Animal Hospital, I called another vet, who told me to come right in, I may have to wait, but they will get him in eventually. Certainly, knowing I called there for the first time I didn't mind waiting for other people that had their appointments. This was a horrible answer, the greed showed through as I have heard from other people about this place. The kicker is, I have taken my many animals there previously for their "regular check-up appointments" at approx. $400.00 and more by the time I get out of there, many times before. If that's how they treat their regular customers I wonder how they treat new customers?They describe themselves as having "compassionate care" for their patients. Where was their "compassion" when I called and asked that my dog be seen for his injury? I guess their compassion comes after they empty your wallet, if at all. That is not a place I choose to go to take care of my animals and would not recommend to others. Read Less

I had been taking my previous dog to this animal hospital and I loved the place and the staff. They were always willing to take me in last min if I had a concern with my dog. When we had to put zoe down, the staff was incredible. Not only did they make us feel very comfortable in the room, let us be with her after( for as much time as we needed), but they also sent us a mold of her foot print along with her ashes a few weeks later. I will never forget the compasion they gave to us. Read Less

We have been taking our pets to Salem Animal Hospital for over 20 years! We have received NOTHING but friendly service at the front desk - I don't know WHO or WHERE the previous writer was referring to, but it was NOT this hospital as there is no Dr. Hubsher there - we visit often enough with 5 chihuahuas - we shoud know!! :) The front desk is awesome, they answer the phone so pleasantly, and answer all questions. The vet techs are amazing!! The doctors are great! We have our favorite - Dr. Rudy - he treats our chis all of the time (except when we call for a same day visit for a sick pup, we get the doc who's doing sick calls that day, but sometimes we can get Dr. Rudy if he's there). One of our dogs, Chico, couldn't walk one day, and the vet oncall that day told us right away that he had something wrong with his spine and needed a neurosurgical consult and referred us right away to MassVet in Woburn, MA. Thank goodness she referred us, as he needed surgery the next day!! All is well with Chico because Salem Animal Hospital knew that we were dealing with an emergent issue. (I wish I could remember that vet's name - I apologize, her name has slipped my mind and she was WONDERFUL with us (despite my tearfulness at the time!!!) Highly recommend this wonderful place - your pet will be LOVED, not just taken care of!!! Read Less

Dr. Hubsher is the worst veterinarian I have ever met and I've owned pets (dogs and cats) my entire life and I'm 61 now. The advice I got was completely wrong- verified by two other separate specialists I visted after seeing him. The front desk staff is unfriendly and often annoyed when I visit. And forget about asking questions to them- you will simply be ignored. To top this off the building is old and smells terrible- you would think they would clean a hospital- I did a visit to ""the back"" to see where they were going to keep my pets and it smelled like rotten garbage, was soaking wet, and their back staff looked like homeless people. What a freaking dump! Read Less

All the staff at Salem Animal Hospital are terrific. They are compassionate, caring, cheerful and friendly. They are very knowledgeable. My animals get great care there and I would highly recommend them to anyone who is looking for a great vet. Read Less