Heights Veterinary Associates

Wonderful staff! They were thorough and thoughtful. Clean facilities. They were very careful with my kittens from a few weeks old and were very caring when they came in for their shots. They called with updates when they said they would. They are very knowledgeable. I asked them every stupid little question a new fur baby parent would ask and they answered me without hesitation. Couldn't ask for a better beginning or local vet for my kittens. Read Less

Always very friendly staff. The vets all give me confidence they know their stuff. My dog says the treats are a little boring but he's older and likes to complain about everything, like me. That's what makes this 5-star rating even more special. Read Less

This place is awesome.  Very reasonable prices, friendly staff, and clean.  They don't take appointments but don't let that deter you because I've never waited longer than 20-30 minutes.   They treat everything and have all medications onsite.  My pup is in good hands at this place.   It's hands down the best veterinarian clinic I've ever been too. Read Less

I brought Percy in for the first time today and we both had a great experience. The staff was very friendly and everyone took great care to make sure Percy was comfortable. The exam by dr Lisa was very thorough and I'm confident they will continue to provide excellent service in the future. Thank you Heights Veterinary Associates! Read Less

VERY POOR SERVICE! WOULD NEVER BRING MY PET HERE. I'm new in town and trying to find a vet for my dog after leaving a wonderful vet that we had for ten years. My dog is older and has a couple of special issues that I just wanted to see if this vet could handle prior to bringing my dog in. The lady on the phone intercepted my call, would not let me speak to a vet, and repeatedly interrupted me and spoke over me. Just that experience would shy me away from even thinking about bringing my dog here. Making me me miss my wonderful, caring, professional, knowledgeable Vet in Baltimore even more!! Read Less

I've been going here for years, and I can't say enough good things about all the doctors I've worked with. They're warm, caring, patient, and knowledgeable - and that has consistently applied to the staff, too. Just today, Dr. Russo spent about 20-30 minutes trying to teach me how to give a b-12 injection. I don't think many doctors would do that. I've worked with Dr. Capelli a lot, too, and she's extremely wise and warm.The dental cleaning ranges seem pricier than average - otherwise, I think the prices are very reasonable, especially for the wonderful care I've gotten over the years. I highly recommend this office and Dr. Tuder's other locations. Read Less

I bring my 2 dogs here for 3 years now. Usually no wait time or short waiting time. Very clean & friendly. Vets are very good with my dogs. Always have a medical issue resolved with no future complications. Very good place to go for a quick claw trimming also.Read Less

Very caring and friendly...The doctors are very caring and so is the staff. They do not try to pad the bill, but were honest with me and told me I need not have certain procedures done, even though I asked about them...They even did nail trimming for free. I am going to transfer to this Vet clinic with all my cats... Read Less

Showed up at noon to get my pets checked and they opened the door to tell me to come back around 2 o'clock after lunch. I just want to know who the fuck gives two hour lunches because I'm needing a job like that. Read Less

Friendly and concerned staff. Always remembers our puppy when I'm am sure they see so many. Am certainly planning on returning here as the need arises and for scheduled check-ups. No hesitation in recommending. Read Less

I really like this place! I feel like it is a little less expensive than some of the other vets in the area. I have taken my cat to two different doctors here, and he has always gotten great care. The doctors my cat saw were very personable and knowledgable about his injuries (poor little kitty arthritis!) and offered me discounts when my cat returned to the vet just a few weeks after being in for a routine visit with an injury. Read Less

I started taking my pets here after Dr. Krish's office closed for an extended period after the fire.  It's a lot more expensive, but my pets were happy and it is a few blocks away. I felt the care was exceptional.  Just a few of my receipts: $1,919.02, $282.65. $587.53, $405.82, $521.62 .... I have piles.  I've literally spent thousands of dollars here. Plus for the past year monthly meds for a pet with cancer, blood work, check-ups, X-ray, sonogram, urine checks etc. Expensive surgery and after-care for another pet. Ear infection for the dog.  Emergency visit for another cat. I love my pets and don't begrudge spending money to keep them healthy, happy and safe. I've recommended them to a lot of other people and know that they have gone there because of it. Yesterday I took my cat with cancer in for his monthly check-up, medication refill and his regular blood work. Since Jersey City discontinued free rabies shots in the park for cats this year (for dogs only now), I asked what the price would be for cats. $132 x 3 for the 5 in 1 shot.  I have 3 cats, and in my experience it's common for vets to offer a discount for multiple pets on things like routine shots, I asked if they offered this.  I was told they give 10% off, but all 3 had to be brought in at the same time.  I had one cat there already and since it was a Holiday weekend, I was literally the only pet/person there.  So I asked again if I really had to bring that cat back home, pick up the other two and bring all three back. Yes. Did I mention how hot it was outside and that I don't have a car?  This is unreasonable, but since I am not made of money, 10% off the $396.00 for the shots is $39.60 and I just spent $257.88 so every little bit helps.OK, so I pay my $257.88 bill for cat #1 and head home with cat #1 to pick up cat #2 & cat #3. I have a pet stroller from British Columbia (you may have seen me walking around the Heights with it, it's green & yellow).  It wasn't cheap. $250 plus $145 shipping.  Add on the taxes and it came to $450.00.  I don't drive, so it's how I get cancer cat #1 to his vet visits.  He hates cat carriers and will literally piss all over when he gets in one, but he loves his stroller.  Cats 2 & 3 aren't much better, but they love the stroller. I can get them anywhere they need to go in that thing. Air filled rubber wheels, rear suspension, safety lights, rain cover, memory foam padding, 360 degree maneuverability.  I was on a waiting list for months to get mine.  It's the Rolls Royce of pet strollers. It's a no-hassle way to get them around.  To get all 3 to the vet at once, clearly they all had to go in the stroller at once.  Previously I had taken them 1 or 2 at a time, never all 3.  They were under the weight limit, get along and it was only a few blocks.  Since HVA told me they HAD to be brought in together to get the 10% off, I put them in together.  While I was locking my front door, all Hell broke loose.  The fabric cover on my stroller got a 8" rip where the back mesh window attaches when cat #2 decided to claw his way out.  It's shredded.  There is no way to repair it as the cover is put on before assembly of the stroller is completed.  I now have to buy another one ... and it is on back order and it's not like I can afford to drop that kind of money.  This stroller is meant to last the life of your pets.This would not have happened if HVA did not absurdly insist that I take cat #1 home and bring all three back together in order to give me such a small price break when I was clearly spending an absolute fortune in their office, adding in the fact that I was clearly transporting them by stroller and it was hotter than Hell outside. Great way to treat such a good customer, make that FORMER customer.I was so pissed off I took a photo of the giant rip in my stroller and went back and asked to speak with Dr. Williams, told her what happened and showed her the photo.  She told me that she would have done cat #1 while he was there and I could have brought him home and just brought cats 2 & 3 in by themselves if she had known.  Then she said that she felt that cat #1 was so sick she felt he he didn't really need shots, but to get the others and she would get their shots done, but I would be charged. Um, No.Basically I am now out $450 for a new stroller because the receptionist wasn't able to say "I can see it is unreasonable to expect you to bring home the cat that is already here, pick up your other two cats, stuff all three in the stroller and haul them back in this heat.  You're a really good customer.  How about you pay for the shots right now, we will give you the 10% off and you can bring cat #1 back home and come back with the other two in 15 minutes. ok?"  I am royally pissed over this and I have spent so much money there it isn't funny.  To make things even worse, the cat that freaked keeps attacking the other two unprovoked since the incident. Read Less

I would have given the place 5 stars but the receptionist wasn't very "customer friendly" at first, and I would like to stress that "at first".  Later she was ok.  I imagine it was because I was a walk-in as opposed to an appointment, but IMO, that's irrelevant. Customer service is a vertical-horizontal attribute of the best companies and organizations.  No biggie, however as the vet techs and and my vet, Dr. Norby were professional and friendly.  Other pluses include the fact that it is relatively quiet and very clean.  The facility, is very close to where i live and I was in and out within a half an hour upon contact with the vet tech.Minuses: relatively small facility and customer service from the administrative support should be tightened up. Read Less