Godsend I meant to post this on Yelp In December, sorry for the delay. Our dog was bathed at Petsmart the week before Christmas. Our dog had been going to Petsmart for 8 years, since he was a puppy. ... Read More
Godsend I meant to post this on Yelp In December, sorry for the delay. Our dog was bathed at Petsmart the week before Christmas. Our dog had been going to Petsmart for 8 years, since he was a puppy. He has sensitive skin, no cologne was to be used on him. What we didn't know, the individual who grooms our dog, wasn't in that day. They'd called, but I thought it was to confirm his appointment. When I got there, our groomer didn't come out as usual, I mentioned who Harley was there for, no one told me she wasn't there. When I picked up our dog and left the tip, mentioning her name again, no one informed me she wasn't there. The day after our dog was bathed, I noticed some of his hair around the house. The following day, I noticed more, a lot more and he wouldn't let me touch him. I called Petsmart to find out what they'd used on our dog. While I was on hold with the store, waiting to find out what they used, I was disconnected (there phone system hangs up on you when they close)! I called the following day, spoke with a manager. He arranged for me to bring Harley in to Banfield's Vetenarian. I took his hair with me so they could see what was going on, the tech said she didn't need it. I should of just brought Harley back home, right then. They informed me that Harley had fleas, I bought their medication just as a precaution. While there, I stopped in and saw our groomer. Told her what they said, she agreed with me that Harley, didn't have fleas, that's when I was informed that she wasn't in that day. The following day, Harley's appetite was off, he wasn't eating his normal amount of food. That's when I googled for a vetenarian's office still opened in our area. Thank GOD, you were Open. Harley had an infection in his tail and rear leg. The staff was so NICE and COMPASSIONATE, Harley wasn't nervous with them. He was wagging his tail as they were clearing the hair from the infected areas. We are so relieved that we found a Veterinarian's Office that took him so quickly and properly treated him. Thank you so much for all that you did for our dog, as he is part of our family. Read Less