After 30+ years of using the same vet, it is time to move on! I was thrilled when Dr. Heller first came to Maple Shade. He was caring, comforting and thorough BUT the location has changed DRASTICALLY. It's a chop shop... in and out, quick and expensive. The people and doctors are constantly changing. Immediately upon entering they present you with a form for their monthly check-up program which is VERY EXPENSIVE and does not cover medications or treatments. They are trying to get you to spend the most they can by playing on your vulnerability of loving your pet. The check up my dog received was barely anything but listening to her heart and giving the shots I paid for. I know she has small tumors (hopefully fatty ones) but the Vet I saw did not even feel around her. She has had bladder issues in the past and they have felt for crystalization before... not this time. It was in and out. I want a family vet, an caring doctor who not only gives great treatment but who can help me when I have to make difficult decisions. This is no longer the place! Read Less

Dr Heller and Leso are great, but since the VCA took it over the price is OUTRAGEOUS. Took my two cats in today $710! Did they get a boob job I didn't know about? 1 had bloodwork and not even a full blood workup, two simple X-rays on 1 cat and a shot in each cat. No take home food or medicine, but they did give me fluids for 1 off my cats and we were there approximately 50 minutes. Staff was great too, not an issue and the Doctor was good too, but the PRICING IS WAYYYYY over the top. As soon as the VCA took over the pricing went up, but it has climbed into another universe and while I make good money the charge is over the top. Sadly, it is time to seriously consider going to another vet as I have many cats. I want to be clear, that I did complain and let them know it was very expensive, but those are the charges and I agreed to pay and I am by all means against making money, but their rates are very pricey now and that is a gross understatement. The good news is the wait is minimal now compared to before and I suppose that this is because they lost customers because of their new price structure and seemingly up-sell approach which seemed obvious to me. So service a 5 out of 5 from the phone appointment, speed of service, care while there but really the pricing is a 1 out of 5 now. When Dr Heller had it I would say 5 out of 5 for service but a 3 on pricing, but now the rates make Donald Trump shudder in fear. FOLLOW UP AND BROUGHT THE REVIEW FROM 3 TO 2 STARS: After leaving a review I received a call from the office that they are "extremely disappointed" in my review and while the call started off reasonable, she became hostile towards me when I told her I completely stand by my review. I have pulled all my vet records for my animals (no fee and allowed by state law) and have gone elsewhere. Sad to leave Dr. Leso and Dr. Heller and also some of their staff were nice too. A BIG disappointment after the VCA took it over. Read Less

Adopted a new puppy. took her there the first week she was home. they gave her a clean bill of health and myself a $100 vet bill. the next day she is super sick. I took her to a different vet. she has pneumonia. WTF?! how did you miss that Dr. Death Read Less