My experience here has been nothing but the best. We got my first dog, Ruffles, when I was 12 years old, and they were his main vet for the majority of the 13 1/2 years he was a part of our family. We... Read More
My experience here has been nothing but the best. We got my first dog, Ruffles, when I was 12 years old, and they were his main vet for the majority of the 13 1/2 years he was a part of our family. We always received nothing but the best care. The staff here absolutely loved Ruffles and always gave him lots of pets. Anytime a problem arose overnight (ear infection, skin allergy), they always got us in the very next morning. When he became extremely ill I was told to go to an emergency vet because their technology would be able better to diagnose him. After finding out how costly it was I came back here for a diagnosis instead, and they were effectively able to do so. They were all extremely caring when I received the heart breaking news my baby boy had cancer. Over the course of a couple weeks I was in constant contact with them asking them questions. When the time came to end my dog's suffering, they were extremely understanding, and made the process so much easier. They even made a paw print mold for me. It was by far the hardest thing I'd ever had to do. To my surprise I received a card in the mail from the staff, offering some kind words in regards to having to say goodbye to my dog of 13 1/2 years. I will never forget that kind gesture.
A little while after I came into the office with the new family dog. They were excited to see me again and fell just as much in love with our new family member as they did our old, beloved one. They remember him every visit and any techs/assistants passing by the room stop in to pet him, just like they did with Ruffles. When I signed my dog up for doggie day camp and PetsMart needed verification that my dog was up-to-date on his shots, the rep over the phone told me she called the vet and they told her he was very loved at the clinic by all of them. They remembered him already even though he had only been there twice.
When I come in for a visit I usually ask to see Dr. Bell. He's always been the best and has always listened to my concerns without trying to get me out the door so he can get to his next appointment. There is another male veterinarian at this clinic that I usually don't like seeing, I just don't know his name.
Considering pets are just as much a part of the family as any other member, it's re-assuring to come into a place that understands these aren't just animals, they're family members. The staff here makes an effort to get to know each one that walks in the door, they stop in the evaluation room to say, "Hi" even if they're not the ones that are going to be helping you, and they love your pet just as much as you do. Coming here I genuinely feel like the staff truly cares about the well-being of your pet, and doesn't see you as dollar signs. I wouldn't trust my four-legged family members with anyone else :) Read Less