I'm not sure how this place operates. I have the wellness plan with them and take my dog to get a checkup every 6 months or so. I got a call two weeks ago asking if I wanted to schedule my dogs appointment (they are so annoying by the way- they call consistently). I told them no because a. I was at work b. Going on vacation soon and I would call back. They said sure no problem. A week later I get a text message about my dogs appointment. What appointment?! I never scheduled an appointment! I declined the appointment confirmation. Did the person just make an appointment for me? Makes no sense.Also- back in January they told me my dog had hepatitis because his liver count was through the roof (over 1000). They called several hours after I left. Very strange. I should note I heard somebody else in the waiting room talking about how their dog had an elevated liver count. Of course I was nervous.Got him all the meds he needed and got his blood work again. Funny- the liver count went down by over 900. To this day I believe they mixed my dogs blood work with another dogs. So hard to trust. Read Less

The only issue with a chain Vet is inconsistency seeing same vet every time and the staff is under constant pressure to make sales by selling add ons... not a genuinely caring approach, but it isn't their fault, that's the nature of the beast within a company like this. Read Less

Banfield Paramus help my dog spike tremendously. Banfield Paramus is the only place I bring him to because he is like family and I only want the best care for him. The staff and doctors are tremendous, truly great people. Read Less

What a welcoming staff, I am fortunate to have found such a great place for my pets. The staff and doctors at Banfield Paramus are fantastic, I should know because when it comes to my pets I only trust Banfield Paramus. Read Less

I had had very good experiences here. The staff is very friendly and welcoming. Whenever I bring my dog in for a checkup they make sure I understand everything before leaving. I use the wellness program here and find it is great and provides a very good first level of defense for my dog. Read Less

My pets have been on wellness plans for years! Most recently I contacted this location because my dog Charlie was throwing up everywhere. I wasn't quite sure what happened but I called and they got me an appointment the same day! I was so worried about him and they not only gave me piece of mind but also checked his bloodwork (on the wellness plan!) And gave him medication to help his stomach. He was back to normal the next day! I cannot thank Banfield Paramus enough - doctors and all staff for their help, compassion, and expertise . Read Less

I am so glad the management recently changed here, as it is a FANTASTIC place with many talented, empathetic professionals who are now all nice and organized! Bringing my kitty here in a few hours and wanted to write this as I had seen some sub-par reviews before mainly related to how issues (issues of course come up anywhere) were handled. Ms. Kitty Kitty Cat and I are on our way! Read Less

I was referred to this hospital by a friend when I mentioned that I needed to take my dog (Poohky) for his rabies vaccine. She told me they have great monthly plans that include some vaccines and even teeth cleaning depending on their age. My dogs veterinarian does not offer monthly plans so I decided to check Banfield Hospital in Paramus, NJ. In January 2018 I scheduled an appointment for Poohky who is a 11 year old Yorkie terrier whom I treat as my child. On the day of the appointment I was greeted by Courtney, Poohky was weighed and I provided her with all of Poohkys information. After waiting approximately 10 minutes we were called into a small room by Dr. Otiepka and Allison. Poohky was evaluated and Dr. Otiepka advised me that Poohky might have a heart murmur, when I told her Poohky has not had any health problems and I can have his vet fax over his health records she decided to check again and then said, I don't hear it anymore, it might be the way he was breathing. Dr. Otiepka checked Poohkys testicles which I am aware he has very large. Dr. Otiepka said, it might be cancer since she feels one testicle bigger than the other. Then, she asked if she can take Poohky to the back to perform an anal check, I agreed. After, about 10 minutes she brought Poohky back into the room. Poohky appeared anxious so I proceeded to carry him. I then heard a noise as if he passed gas. I immediately checked and there was blood on the floor! I checked him and it was coming from his rectum. I panicked and so did my mom that was with us. I looked and asked the Dr.  why was he bleeding from his rectum? She said, she didn't know and asked if she could take him to the back again to check him. I said, NO can you check him here? She agreed. We waited a while and Poohky would not stop bleeding I felt horrible I should have read the reviews prior to taking him to this place!!!!!!! Dr. Otiepka gave us medicine to take home for the bleeding and said it should stop in an hour or so. Poohky was bleeding and did not want to eat or drink water that day or the following week!!!! On the following day I called and asked to speak to a Dr. The receptionist stated everyone was busy at the time but she would have someone call me back. After 50 minutes I received a phone call from Kelly (practice manager) I asked if she was a doctor since that is whom I asked to speak to. Kelly immediately raise her voice and proceeded to be nasty, she would cut me off every time I wanted to speak and even hung up on me. You would think she would atleast have some empathy. Bottom line Poohky visited Banfiled Hospital for a rabies vaccine I was told he might have a heart murmur, cancer and then he walked out bleeding from his rectum, as you can see the pus and blood coming out. Just imagine how I feel. If you care for your dog, Please DO NOT take your dog here the worst experience of my life!Also, I followed up (Given fluids through injection so he would not dehydrate, X-rays) with Poohkys vet and he does NOT have a heart murmur, does NOT have cancer and is finally eating, drinking and using the bathroom regularly.   I edited this review as per the request of the Doctor above she asked for her full name to be removed. Read Less

So I was a client with Banfield for a while and when I really needed them they let me down.My dog Jack had been with them for about 3 years. I had pet insurance through them and everything. I never really had a problem with them, since I had insurance visits were free.Doctors and vet techs were nice. One day Jack woke up shaking and whimpering. I couldn't figure out for the life of me what was wrong but it scared the crap out of me. It was clear he needed medical attention. I called up Banfield and told them the situation and that he needed to be seen that day. They said the next appointment they had was two months from the day I needed. Again, I tried to explain to them how he was acting and how sick he looked. They didn't care. That day I cancelled my plan with them. I was so turned off by it because it really showed they only care about money and not about the well being of your pet. I called a local vet and they told me to go in right away and squeezed him in between other clients. They did a thorough exam and I've been with them ever since. Haven't looked back either. Read Less

The vets. Are nice and the staff as well. One thing do not let them get you in to the wellsness plan is only for preventive care. If your dog is sick you leave a message don't get a call back right away. When you finally get someone and you tell them your dog has an abcess and she hasnt pooped in days. They will say come in (2 or 3 days later) or go to the nearest hospital. Your plan doesnt cover anything dont bother calling to cancel it they will tell you to pay the whole year before cancelling and they dont see EMERGENCIES. So technically your wasting your time on paying for a plan where they only see healthy dogs and wont be there for you when you really need them. Now my second dog has a tumor in her head and ripped out a piece, again left message no call back went to nearest vet. now she needs surgery. Paying a well ess plan plus paying another vets office that concidered my dog priority took her in right away skipped everyone for me. Read Less

First, I have to say that Banfield in general is pretty bad.  I go to them because it's convenient and not expensive.  But maybe that's why the service is so bad.We usually go to the East Hanover location because the wait isn't usually long and they've been consistent so far.  Until now.Since we're going away on vacation, our dogs are staying at a puppy hotel and needed their shots updated to stay there.  They were do for them anyway and we made the appointment for 2-3 weeks before we leave.  They rescheduled twice and then rescheduled again for a date that we're gone.  Obviously that wouldn't work since we were leaving.  The woman on the phone wasn't even apologetic after we told her our situation and did nothing to help.  We called some other Banfields and finally someone helped us but could only get us in for drop offs at the Paramus location.Now we don't ever do drop offs because one of our dogs has bad anxiety and the other will feed off of his energy and together they both get very loud.  But as this was our last resort, we had to do it.  The woman that was checking me in was very degrading, telling me that I shouldn't drop my dogs off because of their anxiety.  I explained my situation and all she could say was "It happens. Sometimes the doctors call out."When we came to pick them up, the same woman told us how sad they were barking all the time and how we shouldn't drop them off anymore.  I had to repeat that had they not kept cancelling our appointments, I wouldn't have had to drop them off.  And while we were waiting, the doctor working on our dogs said, "Can you call the loud ones parents?  They're ready."  I guess she didn't expect us to be sitting in the lobby but I found that very rude.  As a vet, I expect them to be understanding about dogs issues and at least refer to them by name as I like when my doctor does.  Once she finally came to talk to us I was AGAIN told not to do drop offs for my dogs.  I hope if they read this they finally get in their head that their poor scheduling and lack of consideration is the reason I had to drop off my very anxious dogs.I'll definitely be looking into other insurance options soon. Read Less

I WOULDN'T RECOMMEND THIS PLACE FIRST OFF I RAN BACK AND FORTH FROM HERE TO SEACAUCUS, NANCY GAVE ME EXPIRED MEDS FOR MY DOG THEN GAVE ME THE RUN AROUND FOR A REFUND, SHE HAS TERRIBLE CUSTOMER SERVICE SKILLS AS WELL AS COMMUNICATION SKILLS I'M SURPRISED SHE HAS A JOB !!! Read Less

We had made an appointment to have a dental prophylaxis done on our dog Sebastian.We made this appointment on the suggestion of their staff members on our last visit. We were even asked to add the coverage of this procedure to our monthly pet insurance, which we did.In the days leading up to our appointment, we received a confirmation phone call. My husband wanted to make sure we had the correct drop off times, as in the past we have been misinformed. The assistant on the line stated that drop off would be from 7a-10a.We arrived at the location at 9am. There was a long wait to check in which is usual for a busy Saturday. When it was our turn we were told we missed the drop off time which was from 7a-8a. We reiterated that the individual on the phone told us we had until 10am. She said that's not the case and we need to reschedule. This has happened to us before. This location has even told us we had no appointment in the past, which was untrue. We were done with the back and forth and wanted to speak to a manager, they explained that the manager would not be in until later. After much discussion and debate, they finally agreed to see Sebastian, with the Okay from the vet.The front desk assistant informed us that we would get a call when he is ready.Around 6p we still had not received a call, and we noticed that Banfield closes at 7p.We made our way out there and the same front desk assistant said that he was already ready to pick up. We stated we never received a call, she shrugged at that comment and said "I don't know".She then stated that we owed about $270. We were absolutely floored at this because in the morning when we asked if we were covered they stated yes. Additionally, we added the coverage for this procedure beforehand so that we would not have to pay out of pocket. We did not expect to have to pay for this. Again after much back and forth, the assistant said we had not added the coverage and added it to us that day, but stated we would have to extend our coverage for a year. At this point we just wanted to get our dog and leave. I was very frustrated with the lack of communication and the extreme amount of miscommunication.During both times we were there we witnessed many clients having issue with communication. Pet owners given the wrong medicine, to appointments not showing in the system. Every owner had documentation that they were correct, which made me very uneasy with the way this location is being run.During both times, it also seemed that there was no supervisor or management to speak to. Saturday is a very busy day at Banfield and the front desk associate definitely needed help and support.At this point, my family and I have discussed that we no longer feel comfortable with bringing Sebastian to Banfield. Especially, when I saw that owners were given the wrong medicine.  This appointment could have been handled with more ease instead the added stress.I do recommend that there be an audit done on this location and that there should be management present during their peak times. Read Less

Very odd  and unfortunate to see all of these bad reviews.. Ive been going to this location for at least 2-3 years and I've never had any bad experience here. Staff is always friendly and my Snickers has never had any issues once we leave. I've had a Banfield wellness plan since he was a puppy... He'll be 8 this year. We use to live in NY and I've gone to several of the locations there and have never had a problem! Read Less

I really dislike leaving bad reviews, but at this point I have to.  This place has gone from BAD to WORST.  Each and every time I take my dog in for his exams there is constant confusion and misunderstanding. It seems as if the front of the house staff has no clue what's happenings. They called me and scheduled my dog's annual dental exam. I was told that he has to be there at 7:30 Am no food or water the prior night.  The morning of the exam I show up and the young lady in the front was beyond CONFUSED, she told me that his exam could not be  done because his " Benfield  Insurance "  ran out which was nonsense, so I left . Five minutes later, I was called and told he did indeed have coverage and they had a glitch in the system.  Fast forward hours later, I called around 4:30 Pm (as my work day ended) to check on the status   and I was told "the exam in being done now ".    ARE YOU KIDDING ME?????  My dog has been in that place thirsty and hungry since 7:45am?  How can it take 10-11 Hours to do an exam?  And if that's the case maybe a phone call after 5-6 would be suffice.  All this means is that my dog has been sitting a cage all day waiting to be attended to! My issue with Banfield is the disorganization, the lack of communication and the disregard of my pet.  My pet is in his senior years and I try to take great care of him , the last thing I want to do is bring him to a place where he is just regarded as patient number"13".My advice Find a  decent Pet Hospital who actually cares about your pet as much as you do . Read Less

This is a terrible, terrible place. There is a reason why this place has so may negative reviews and I wish I had taken the time to read them before I took my pets here.My pets are enrolled under the Banfield Insurance plans, so I pay around $70 per month premium for my pets, but when it comes to service the hospital does not provide it.My pets were scheduled for a dental cleaning appointment today. A dental cleaning is treated as a surgery since the pets are put under anesthesia. I was confirmed of the appointment both verbally and in writing, i.e., I was given instructions on how to prep them from the night before for the anesthetic procedure, including not giving them any food or water from the night before. I was given these instructions both verbally and in writing through email. See the attached screen shot of the confirmation email I received from them for the anesthetic appointment as well as the prepping instructions. I prepped my pets accordingly, didn't give them food or water since last evening and took them today morning to drop off at 8;30 am. At the time of drop off the associate checking my pets in denied having any anesthesia appointment for my pets today. She simply said "we do not do dental cleanings on Saturdays" I tried to tell her that I have confirmed appointments for dental cleanings today, that I have been confirmed both verbally as well as in writing and given instructions on how to prep the pets and have prepped them since last night.All this was of no avail, since she refused to admit them for the procedure. When I tried to escalate the issue to her manager she said the manager was not available and will come in soon in a few minutes and will give me a call when she comes in.I came back home and waited for the call. After a few hours of waiting I called the hospital. The person who took the call said this time that the managers, Lisa and Kelly, will not be back before 2 pm and that's the earliest I'll be able to talk with them.Needless to say, this is a very mismanaged hospital and the staff is extremely unprofessional and unfriendly:1. They will confirm appointments with you, even anesthetic ones, give you instructions for prepping your pets and then not honor it when you arrive.2. Each time you speak with a person they will deny everything someone else from the same hospital has told you before, their standard line is "I don't know who you spoke with before but what you're saying is not true."3. They play a game of shifting responsibility, each person disowns any confirmation made to you by a previous person, so it's impossible to trust them.The Banfield Wellness plans seem good in theory, however, the point of any insurance plan is that you play premiums in advance so that you may get the service when you need it. That's where the Banfield Plans fail, because you don't get the service when you need itI wish I could give them 0 stars Read Less

Horrible. The staff is not nice and they do not care about your pet. They treat you with an attitude. I went here 4 years and just left for oradell animal hospital. They truly dont care about your pet. There is NO emergency. You cannot go there without a appointment. Dont let them lie to you. When you call and ask them to come in they tell you we are not a emergency vet. Do your pet a favor go to Oradell. In the long run its cheaper and they are trueProfessionals. The only good person at banfield in paramus is KATRINA ACOSTA. She is kind and cares. The only girl in the front that follow throughs. When she was helping me and going out of her wAy the other front desk people and dr reprimanded her for taking to long with me. Dont trust your pet with them! Read Less

Great vets and great techs that work there. But! Every time I tried to make an appointment it was always 3-4 weeks later. Their management sucks and the place is def understaffed. Do not get the wellness plan.Read Less

Extremely rude!! The receptionist discussed there problems about other customers in front of me when I can clearly see there poor behavior while I'm waiting. If you dont like your Job and dont like working in customer service you sholdnt. Told my girl friend to dont come back to paramus and try Seacaucus instead. Read Less

My 4 year old dog went in for a yearly visit under their wellness plan, and the staff did not listen to any of my instructions. After she was picked up, she was in a considerable amount of pain and the pain continued through the night. Every time you touched her backside or her legs she yelped in pain. I had to take her to another vet who performed an exam and determined that excessive strength was used to restrain the dog for the exam. The dog has not acted normally for the last three days and is still in considerable pain even with medication provided by the other vet.I have been involved with my pets at Banfield since 2003 and have never had a situation like this. Do not take your pet to this location and most of all do not buy their wellness plan!!!!! It was too late for me, but check their yelp ratings and the other ratings on the Internet. They are not rated highly or other comments will mirror mine! Read Less

I love banfield i have had my baby since he was 3 months old and took him to banfield pet hosptial right away and they were great especially the puppy plan . i have saved so much money with this plan and iam happy i opted to do it vs pay so much out of pocket. I must admit at first i was a little nervous because of the out of pocket cost. i didn't realize so much money went into taking care of a pet, but i wouldn't change it. The puppy plan has literally saved my life lol. My baby is now 2 (will be 3 in october) and i still love banfield. There are little hiccups here and there , but nothing they don't work to resolve so i can say iam a happy camper . The wait can get long sometimes as well , but i look at it this way sometimes we have to wait at our drs office so whats the difference. There have been times i have waited an hr or 2 to see my dr so i don't get mad, i mean how could you , your pet is apart of your family so waiting is apart of the experience. I do thank you guys because i couldnt do it . All the animals you see everyday must make you guys so tired at the end of the day , but i want to say keep up the good work i couldn't be more happy. You guys rock!!p.s . my family just added a new addition to the gang and he is also at banfield . the first day he went i asked to sign up for the puppy plan :) Read Less

If I could give them negative reviews I would. I brought my puppy here to get spayed and they killed her. She was a happy healthy puppy with no prior issues. Point blank is they overdosed her on anesthesia. And do to the fact that they make you sign all this paperwork, they are not held responsible if anything goes wrong. Please do yourself and your pet a favor and do not bring them anywhere near this place! Read Less

Took my dog there due to emergency, it was Saturday and I totally understand you want to go home but that doesn't mean the receptionist Nancy needs to be so rude, clearly she's not a people friendly gal. Between the mean stares and rolling eyes and reminders every minute how they take by appointment only it was very unpleasant. Normally the other girls and the doctors are very friendly and accommodating, usually have great experience there but be prepared when Nancy is working! This particular time deserves zero starsRead Less

I've moved around the country and have used Banfield for my pet care for the past 15 years. Their plans have saved me thousands over the years and the service at each has been fantastic. I've just moved to the Paramus location where prompt friendly service seems to be the norm. Read Less

Do not take your pet here, total rip-off and terrible customer service. I took my dog into Banfield on a Friday morning because she was drinking an insane amount of water (to the point she was gagging) and constantly urinating throughout the house... upon bringing her in I waited for over an hour, was told it could be diabetes or kidney failure and blood test results would be in on tuesday because of the weekend. In the meantime they found other trivial health condition to treat and sold me over $200 in medications that were supposedly necessary. Come Tuesday morning I called for the results of the bloodwork and urinalysis and was told several times throughout the day the results were not in. I tried back Wednesday morning, they told me the results had come in Tuesday morning, but it was now Wednesday and because the Dr I saw was out sick they could not give me the results of either test until the Dr returned. I pleaded for another Dr to read the results (as my dog was further ill at that point) and the covering Dr refused and said "it was nothing that couldn't wait another day!" Furthermore, the urinalysis was never performed, I was charged for it and was never informed until that day that I was to bring her back for a second try. Out of frustration and concern I ended up taking her to another vet that day (after spending almost $600 at Banfield) and she was diagnosed with diabetes and immediately admitted and put on fluids and insulin. The second vet looked over the treatment at Banfield and was appalled at what they were treating and they way they conducted business and treated me. I later spoke with the service manager at Banfield and he was rude, inconsiderate and unwilling to take any action to fix the problem. PLEASE DO NOT BRING YOUR PET HERE! Read Less