some (hopefully) constructive criticism:so i've used this vet on an off for a few years. i have not had the same issues with the so-called "rude" front desk person that i've seen on insider pages and ... Read More
some (hopefully) constructive criticism:so i've used this vet on an off for a few years. i have not had the same issues with the so-called "rude" front desk person that i've seen on insider pages and g*ogle. what i have found with her is that she is very direct and i actually appreciate that. the fees here are cheaper than other vets i've been to. i also feel more respected by the vets in my choices and a willingness to answer questions. they don't push unnecessary testing, or unnecessary treatments for an aged animal who's only got a year or two left in him anyway. i appreciate that very much as well. if you talk to other pet owners, you will find this is a common problem, they wish their vets were straight with them about their pets' chances for a positive outcome, rather than selling procedures. but i did have a negative experience with my very old dog there, and it's bugged me ever since, to the point where i won't bring him back. he was brought in for what turned out to be lyme disease*, and he was 13 years old, which is very old for his breed. so, in addition to the the illness diagnose that day, he had the natural arthritis and confusion for an animal of his age. making the emergency appointment, we made it abundantly clear why we were there. he couldn't walk, had to be carried in and therefore was not on a leash. the vet tech chastised us a little for not being on a leash, but listened to our explanation, and in turn, explained that all dogs have to be on leashes there, which is reasonable. she then put one of their leashes on the dog as he lay there in the reception area and commanded him to come with her to the scale. we explained again he was there because he can't walk and would not be following her. she then - i am not kidding - pulled on the leash, which was one of those that tightens around the neck when you pull it, and DRAGGED HIM on the floor. she was shouting "COME ON!" as she did so, as if the reason he wasn't walking in with her was because someone hadn't shouted at him yet. as he whimpered in pain, she continued to shout and pull.i put a stop to that pretty quick, but i'm not sure if she understands how close she was to bodily injury. i get that everyone has bad days and lapses in judgment, but this clinic would do well to understand that one negative experience can destroy a customer's confidence in your ability. we're not talking about a snippy attitude a typical complaint about "customer service" that are pretty ample on other review sites about this business. this incident was inexcusable, it was a grievously ill, elderly dog, brought in for his inability to do the very thing she shouted at him to do. this is, after all, what you use veterinarians for. this person watched as we carried him inside, listened as we talked to the front desk about his symptoms, and still did this.*oh and... they say "lyme's disease," which irritates me. it's Lyme Disease, named after the region where the disease was discovered, it's even written on their invoices as "Lymes." maybe that's a me problem.** oh, and i also read on their yahoo listing that they "specialize" in ear cropping and tail docking. these procedures are ethically questionable, a lot of countries actually ban them because they're painful and unnecessary. a lot of vets won't do it. Read Less