Packanack Animal Hospital has been wonderful to work with. Our first dog was always comfortable there and they cared for him so well. When our family experienced the heartache of losing him, the staff and doctors went above and beyond in their support of both our dog and our family. We just adopted another puppy and are still experiencing the same love and care at Packanack. It's very reassuring to call the office with questions and to always be taken care of quickly and efficiently. We have spent five years with this practice, after moving from out of state, and will continue to being our dog(s) for care. Read Less

I took my beloved corgi to Packanack Animal Hospital for a little over a year. During this year, his gums and tartar buildup had become a serious problem. Each time I went to Packanack (for vaccines and other issues), I'd have them look at his teeth, as I was concerned about how they looked and smelled despite me brushing them and giving him dental chews. (you could smell him from across the room, and I don't think it takes a professional to see how bad his teeth and gums were. The vet was never concerned other than "some tartar on the canines" and simply suggested I "try brushing more often".Two months ago he started experiencing frequent back twitching and Packanack couldn't get him in for a few day, so I ended up going to another local vet who could get him in that same evening.  While the new vet wasn't worried about the twitching (it went away on its own), he took one look my dog's teeth and said "These NEED to come out ASAP!" Two days later, I took him in for his first cleaning and what was supposed to be 2 extractions. During the procedure, the vet found and extracted TWELVE TEETH that were either rotting or fractured, and each had abscessed. If we had waited even a few more weeks, the infection could have spread and this could have been far, far worse. I feel so awful for having NO idea how bad this was, but when The vets and techs at Packanack kept waving it off and saying not too worry because he is "too young to need cleanings" and "would only need dental work if he's showing signs of pain", it was easily to trust that a trained, educated professional would know what's best. Please do not let yourself end up in this same position as me - take your precious pets to someone who cares about them and their wellbeing, and - more importantly - listens to you when you insist something is wrong. Read Less

Firstly, I am truly blessed to have had Dr. Neuss as my fur babies doctor for approximately 30 plus years. Dr Neuss is a very loving, kind and Caring. A man who is brilliant with his knowledge in all aspects for the best outcome our babies could ever receive. We never doubted Dr Nuess and our fur babies lived a long healthy life. If you needed to speak with him about a thought or plan of action, he would listen, hear you out and discuss with you.Dr Neuss is a hero to so many animals that others would have a different thought process about. In many situations, critical at times, he would think, review, think some more, and if it made sense as a possible solution to the grave situation, he would try the best he could to save a life. That is what a true blue glass act does!!!I am appalled by the misleading, negative comments on this page. Obviously it was someone who DID NOT know the true Dr. Neuss that the 99.99 percent know him for his loyalty to our animals, loyal to us parents who confide in hr animals the top of the line quality of help. Despite the ycost,  He is our! animals herkko who is not out to harm,Mislead, or lose faith on the life of his ccxeing the greatest, most loved person ever!!! Don't change buddy!!!You are the cream of the cropValerie Roberts Read Less

Brought my dog here. Vet was very good I give her 4 stars. The place, experience and techs 3 stars. The techs seem very inexperienced and overwhelmed. The front desk was more worried about the snacks coming in from the vendor. The place wreaked of bleach very strong...if thats not enough. This place is way over priced..which I did hear from other people but lIve and learn.... Read Less

Great doctors and office staff. Friendly and really care about animals. Brought my son's cat here when he was home for holidays and they took him in right away and treated him like one of their own patients. Read Less

I spent many months and thousands of dollars and was told that my pitbull had an abscess in his prostate.  The ultrasound and biopsy, according to Dr Nuess, showed an infection that I was told was NOT cancer and my dog was given multiple rounds of antibiotics which did nothing to help him.  The day I went in to get the results of the biopsy, Dr Neuss brought out a vile of grey fluid that was aspirated from my dog's prostate.  He asked my son and I if we wanted to smell it as if it were some joke.  He also called my dog a p---y because he was always so nervous to be there.  I finally went to another vet for a second opinion only to find out my dog had metastatic prostate cancer.  The new vet was able to give me this information within 48 hours and didn't charge me anywhere near what Packanack Animal Hospital did when they insisted it was only an infection.  If my dog had gotten the correct diagnosis in time he may have had a chance that treatment could've saved him or at least given him more time with us and a better quality of life.  Instead, it had spread to the point where nothing could be done and he was in so much pain that the multiple medications we tried couldn't help him.  We had to put him to sleep to end his suffering and I am devastated!! Read Less

I have multiple pets; a 2 year old   Siberian Husky,  a 1 year old German Shepherd  and a 7 month old Persian mix cat. They are all treated by Dr. Neuss, he is very knowledgeable and polite. He is our favorite! The staff is very nice and friendly. Every time I call they always squeeze me in even if it is a last minute appointment. Prices are very reasonable and the facility is always super clean and organize. I wouldn't go anywhere else in this area. Read Less

Packanack animal hospital has become my veterinarian of choice. I lived in little falls for years and was accustomed to the vets adjacent to me. I won't go into the reasons on why I started to seek recommendations for another vet but I am sure glad I did. Everyone I have encountered at Packanack over the past 3 years have been both professional and pleasant to deal with. There was a review below where someone stated they try to price gouge. That's complete BS. A year or so ago my dog had an issue which I thought was an emergency and wanted to get her in asap. The tech checked with the doctor and came back on the line to explain they could take her immediately but would have to charge me the emergency fee. She recommended I wait until later in the afternoon so they could classify it as a standard visit. I did just that and that piece of advise saved me a pretty penny.Bottom line....Excellent and honest staff. Don't waste your money elsewhere. Read Less

I just want to comment on the last 2 people who gave this animal hospital bad reviews, I know them both, and my Pom was the one that passed away. They think they are doing me a favor to comment negatively on this Vet, not knowing all the facts and they never will.  It turned  to be a reaction from the anethesia ...I have all the records from the vets office and also  an Necropsy from an outside Pathologist. Without going into detail this was an unfortunate event, that happened. Read Less

Dr. Neuss is not a very good vet at all. If you love your pet, I would strongly suggest looking elsewhere, there is plenty of competition in the area who wont misdagnose serious illnesses and charge you heavily for it. I brought my dog into the office because she was having trouble breathing, he did 2 CXR and prescribed 2 medications but after all of that, Dr. Neuss was not sure what was wrong with my dog. 4 days later, we had to rush my dog to the Animal ER in Fairfield because her organs were failing due to pulmonary hypertension, R-sided heart failure, and multiple organ dysfunction including acsites, enlarged liver, and bleeding rectum. She was satting at 86%, hypothermic, and could barely breathe on her own at this point. Dr. Neuss missed all of this just four days prior telling me that her X-rays came back normal and that it was "probably just some inflammation or tracheal obstruction which is common in smaller breeds." So, again, I urge you, if you love your dog, bring your dog anywhere but to this guy. He is largely responsible for the early death of my dog due to his lack of knowledge and medical negligence. After all of this, the office wouldn't even offer condolences or partial refund. Read Less

I would never recommend anyone to bring their pet here. If there were 0 stars, thats what i would rate. They are incompetent,  and dont know the new vet  techniques. My dog has been a diabetic for 2 years now, and we are learning from the emergency vet, that Packanack animal hospital has NOT been treating our dog with correct follow ups(getting gluclose tests) and mis treated on the location of incline shots. I am disgusted with them, and WILL NEVER bring our pets there again. I hope this review saves someones beloved pets life, and i hope our dog pulls thru. Read Less

I have been bringing my animals here for more than a decade. The quality of care in recent years has degraded to the point that I simply cannot go back, despite having such a long relationship with the practice. I had my dog in for a routine dental cleaning today (second time, first was uneventful), and I am horrified how she returned. They offer to clip the pet's nails while under anesthesia- more like butcher, apparently. Nails on ALL FOUR PAWS were cut down to the quick (flesh) and bleeding. Now, if one nail was cut short, I wouldn't be upset at all. Mistakes happen, even though my dog has clear nails and I've never done that in the nearly 8 years I've owned her. But the fact that nails on literally every single paw were cut to the quick and bleeding, plus the fact that the IV looked like it was placed by a toddler (on a thin, vascular dog), clearly show the utter carelessness and lack of respect with which my dog was treated. Whether for a human or pet, a tremendous amount of trust is put into a physician when anesthesia is involved. You are trusting (and paying for) care in the best interest of the patient's well-being. What a shame to violate that. I called and spoke to someone at the office, who apologized and said she would call me back. I'm still waiting for that call with bated breath. Aside from this incident, I have had many issues with extremely rude office staff (not today). Sometimes you'll get someone nice, but often you'll have more enjoyable interactions at the DMV. It's a shame, because the two original vets (I've not yet met the new one) are usually quite nice during exams. But somewhere along the line, there is a general attitude of carelessness with techs and office staff- who you actually wind up dealing with more than the vets, just as in any other practice. For those reasons, I cannot recommend Packanack A/H. Read Less

A month ago, I brought my boyfriend's newly rescued pup, Piper, in to have an examination/consultation and the first of two lyme boosters with Dr. Neuss. Dr. Neuss's devotion to animals and the instant connection he makes with them is evident. At this visit, Piper was given a sample of Heartgard and a sample of Nexgard, and I was told by Dr. Neuss, at our next visit for the lyme booster Piper would receive a second set of samples. Dr. Neuss also recommended a vaccination to prevent an infection that a dog may get from drinking from puddles containing bacteria. Since Piper is not my dog, I said I would discuss it with my boyfriend and if he thought she should have it, we would get it on the follow up visit. Today was that follow up visit, and I honestly felt like I was walking into a completely different office. The vet tech seemed to have no idea what vaccine I was talking about when I asked for the shot Dr. Neuss had recommended, but after consulting with another tech, he told me they were out of it, and it wasn't that popular. OK... So, she got her lyme booster, and I asked the tech for the samples Dr. Neuss had told me I would be receiving free of charge and went to the counter to pay the booster. At this time, a woman who identified herself as the office manager told me free samples were a one time offer, and that in order to receive them today, I would have to pay, and the office would not "eat the charge". I explained this was a complete contradiction to what the Doctor had told me and since the doses must be given monthly, had I known I would be paying this month, I would have arranged to by them in bulk after the first visit. She made it very clear, my option was either to leave without the doses today and risk not administering them within the 30 days noted by the manufacturer, or to pay. Obviously, I paid. But explained that the lack of knowledge of a Doctor's own practice's procedures, should not be visited on clients left with no choice but to pay for their error. It should be noted, that upon looking into purchasing online, the savings are only about 10%. However, the convenience of buying bulk and not having to visit the office monthly to purchase is undeniable. Moreover, feeling like I had been party to a bait and switch, was infuriating. Read Less

Tonight was my first time using this vet and I can say I'm very pleased. I didn't have an appointment but they squeezed me anyway as where other places in the area told me to wait till tomorrow. They have definitely earned my respect and I feel comfortable bringing my cat there. Everyone there was very polite and friendly.Read Less

The reason for one star is they're more concerned about making money then caring for the animals!! I've seen both Doctors with both of my dogs.First, our dog had a skin infection they refused to do any scraping saying it was an allergy. Gave me 2 rounds of antibiotics at 145.00 each and steroids along with a steroid shot. I was charged office visit every time instead of only being charged for a recheck!Second, our other dog needed her rabies shot in order to renew her license. When I called a young guy tried to inform me I needed to have her examined since her last exam was over 3 months prior. I got upset and stated to him even people only have a check up once a  year!! I told the young man I would be in to pick up both of my dogs records and hung up. The young man called me back and said he spoke with Dr Nuss and to just bring her in for the shot, which I did.I have since switched vets.Oh and btw that skin allergy was Mange which took months to clear up. My new vet did a simple scraping and sensitivity test. We were able to use a generic antibiotic for 14 days worth at 42.00 instead of 145.00!! Only problem was we had to keep her on antibiotics for several months due to the fact it wasn't diagnosed until I switched vets!!Our new vet also gave us medicated shampoo that helped make our dog a lot more comfortable!!Do yourself a favor and use Dr. Krupnick at Pequannock Animal Hospital!! Read Less

Money above Animals. Either Doc Neuss become cash strapped or it is his reception staff ignorance- this clinic refused to dispense supplementary- urinary tract infection medication -for cat which was examined by them few months ago and deemed to have kidneys problem. Demanded visit again . I don't have problem with paying for visit but live 50 miles away and transport of animal would be unnecessary stress . I'd most certainly visit this clinic again if short antibiotic treatment would not help cat stop to urinate under himself . I don't have problem with money but have big deal of compliant against so called "professionals" indifferent to suffering of animals . Maybe it's anarchy by Mr. Neuss office workers or something else - I will never find out since I'm not coming back .Feedback to clinic? -step down from pedestal and get back to earth like rest of us - mortals- you are just paid service . Some office workers could also use some exercise being morbidly obese . Read Less

My daughter and I Love everyone that works here. I have been taking my lil man since we adopt him on 9/19/08. They make you feel like no question is a stupid question. My lil man just had dental surgery and I brought his blanket with me and they took it. And, when the surgery was over they cover him with it and he felt a lil better having his blanket . Mother of a beautiful MalteseRead Less

I can't believe it but I feel like I'm doing the doctor's job. Twice, I brought my dog who is having new seizures and partial paralysis due to disc disease. The doc never laid a hand on the dog to examine. The vet tech took the dog for an xray, that's it. It had been over a year since the last visit, too. Take out your stethoscope and listen to the heart and lungs! Look in the eyes and ears. Do an exam! After all, I paid for it! Then the dog got an ear mass and the doctor said we'll have to call in a specialist for surgery. How about trying to aspirate the mass? How about taking a little biopsy so we know what we're dealing with. I had to tell HIM what to do! The mass was easily visualized and anesthesia was not required. I'm so disappointed, I can't tell you. I was supposed to hear today what the biopsy results were. NO CALL. My dog is not long for this world but if he were, I would find another vet. The charges are over the top, too. Read Less

I was looking to switch vets and a friend recomended Packanack so I called and the girl who answered the phone was so great! she answered all my questions and was so informative, I was very impressed, when I went for the appt. I was even more impressed the front desk girls were so kind and made me feel so welcomed the place was beautiful and so clean. I had my appt. with Dr Confessore who was wonderful she was very caring and took her time with me and my dog. When I left I told the girls up front that I really enjoyed my visit! I will be back and I'm going to tell my friends about my visit. Read Less

I have 2 dogs and many friends with pets and we all agree Packanack animal Hospital is the best!! I love Dr. Neuss and Dr. Confessore they are both so down to earth. They genuinely care for for me and my dogs, I've been going there for years as well as all my friends and I would't trust anyone else. The office is beautiful!and the staff is wonderful. Love them!! Read Less