Northview Animal Hospital

All of our animals are patients at Northview. Their hours are fantastic, their prices reasonable, and I always trust the quality of care that the furry ones receive. They are generally great about short-notice appointments, too, and the only time we’ve needed to go elsewhere was during weekends for emergencies. Thanks to all the staff at Northview for the hard work with our pets! Read Less

Great doctor. My mini. Schnauzer goes to Dr Romero and she's wonderful with her. It gets crazy busy sometimes and getting seen is almost impossible. Ladies in the front are pretty good when they aren't stressed. Read Less

Dr. Robert Sedam was great with our dog Rocky. He was very caring and knowledgeable. He diagnosed the problem quickly and accurately. The entire staff was great, very friendly and caring. Very reasonably priced, I could tell they were not in it for the money, but were just concerned about making my pet well. I would recommend this facility to anyone and will definitely return for any vet needs in the future. Read Less

Dr. Helper and his team are by far my most trusted vet professionals. Even after our family moved out to the east mountains (and Dr. Helper recommended a vet he trusted in our area), we continued to make the 45 minute drive to his clinic. Their ability to diagnosis quickly and accurately has saved the life of more than one of our pets over the years. He finds what others miss, and provides options without judgement. We’ve also had to euthanize three pets at Northview over the last 14 years, and each time they have been compassionate partners in our decision. I highly recommend their clinic. Read Less

UC Visit today with Dr Christine Cooper was great. The entire team was outstanding! The front desk was very efficient and helpful taking care of the intake information for our first visit. The tech did an outstanding job assessing my dog and very thorough in his screening. --I'm so happy that I found this place! I will definitely be returning for my two pugs! Read Less

Love this clinic and staff, especially Dr. Cooper. Everyone is friendly and helpful, even when it is an emergency for your pet they work you in at the end of the day. Have taken all 3 of my fur babies there, 2 with emergencies, and they were wonderful. Highly recommend this animal hospital for emergency and routine care. Read Less

My wife and I have been taking our four legged house guests to see Dr. Helper and his associates for 20 years +/-. I can't imagine ever finding a more caring, compassionate, and professional group of people anywhere to care for our pets. Read Less

I really wanted to like this clinic. I've been taking my older dog there for a little over a year now. Recently my girlfriend and I adopted another dog. Right after adopting him, we took him to northview for a check-up and to get him established there. A few months later, we planned on taking both of them to Mexico for the thanksgiving long weekend. My girlfriend scheduled an appointment with northview to specifically have both dogs examined and vaccinated before our trip so we wouldn't have any issues at the border. She mentioned the trip and wanting to verify vaccinations to both the front desk staff and the vet. After $190 for an examination of both dogs and couple other specific health checks (we wanted the new dog to have a few bumps checked), she asked for a copy of both dogs vaccine records so we could take them with us (assuming they were both brought up-to-date with their vaccinations during the examination). The front staff printed records for both dogs and we added them to our folder to take with us. It wasn't until later that we realized the vaccine record for our new dog was completely blank. It had the vets signature and the proper heading, but no information about any vaccinations. Luckily we caught that before driving all the way to Mexico and getting stuck at the border. We managed to get a rabies record from the vet the adoption agency used just before leaving the country. We also had to bring the new dog back after the initial examination because the staff threw away the sample they had taken from his bumps before the vet could look it it. In less than 6 months, our new dog was brought in three times and the first time was given an examination as a new patient. At no time, even after being asked to vaccinate for a trip to Mexico, did he receive any vaccinations from northview. As far as they were concerned he had 0 vaccines when coming in, and when leaving all three times. After speaking with the manager of the clinic (after driving to Colorado to ski and not being able to board him due to an expired bordatella and having to drive back), she offered have him caught up on his vaccinations free of charge. So we brought him back. After being called to the back room by the tech and told the vet would be right with us, we waited 20 min in the room only to have the tech come back and say "since he's only getting vaccinations I can just do them". This clinic definitely struggles with communication between their front desk staff, the vets, and most importantly, their customers. I even had issues in the past with the old dog where I suspected a UTI and brought a sample in and paid the lab fee. After the results arrived, I was called to bring the dog back, where I waited another 20-30 min in the room to meet with the vet only to have the vet tell me the sample wasn't good enough to determine. I was sent home and told to collect another sample. After doing that and paying another lab fee, I was told the second time by the other vet that the first sample was good enough and she didn't know why the first vet made me do another sample. This experience not only wasted a lot of my time, but also a significant amount of money. On the plus side, the staff is usually friendly. Even if we hadn't asked for them to be vaccinated to begin with, I cant get over the fact that they let a dog come in and out of their clinic 3 times without inquiring or notifying about vaccinations (especially during an initial examination). They even managed to give us a blank vaccination record without mentioning that it was blank. Could you imagine a pediatrician allowing a child to come in and out of the clinic three times without verifying vaccinations at least once. Unfortunately we will now have to spend more money getting our dogs established at another clinic and hope for better results. Read Less

The staff and Dr. Cooper were very kind to my cat and to us. They helped us when he got sick, and also with the decision to put him down. They were very comforting and helped us think carefully through the decision. They're often very busy, especially on Fridays, but we think it's well worth the wait for their good care. Read Less

For years Dr. Romero has been our dog's vet. She and the staff of Northview were compassionate, caring, and very interested in his health. Follow up phone calls checking on him were routine for Northview. Recently he became to ill to survive and we trusted Dr. Romero to euthanize him and return him home to us in a beautiful memory box. Her concern and sorrow at his demise approached ours. This whole place is filled with wonderful folks who'll take superb care of your pet. We want to THANK them all for their care over the years. Read Less

Arrived a few minutes early for appointment and signed in on their sign-in sheet. Was not addressed by any staff members for over 10 minutes while they answered phone calls, settled bill payments, and signed in others who arrived but did not sign the sheet. After finally being addressed, they took information then said I would be seen soon. 30 minutes after scheduled appointment time I still had not been attended to so I left and made an appointment with another vet. Decided waste of time and my poor, sick cat's time. Read Less

I have been bringing my three Bengal boys into Dr. Dana Pauley for nearly the past ten years, and she is one of the most compassionate, thorough vets I have ever experienced. She certainly has a passion and love for animals.Read Less

Can't thank Dr. Dayna Pauly enough for how she helped us send our 16-yr-old miniature schnauzer Boas to doggie heaven. She had taken care of him for the last two years of his life. Caring and compassionate. Boas had a most gentle leaving. Thanks Dr. Pauly! Read Less

You won't find a better vet or technician or animal lover than at Northview Animal Hospital! They are great! My pets and I "travelled" from vet to vet 10 years ago, but then we met Northview and haven't left - AND NO ONE will touch my animals again other than Northview Staff. I can't thank Dr. Romero enough for the kindness and empathy she shows as I bring my animals to her. When she's busy Dr. Pauley or Dr. Helper or any other vet tech, will help you out and get the answers you are looking for. Sonia Martinez is an exceptional vet tech (who also does home visits for meds. or animal care, long term or short term) and she truly is a Godsend! The front staff is friendly, patient, and willing to listen! Sometimes you do have to wait a little while, but its a high demand vet office! Everyone loves it when you talk to the other people in the waiting room. I've met wonderful people there and I know that my animals are in the best hands when going to Northview!!! They go above and beyond for your animals' care!! <3 Northview!Read Less

Dr. Cooper is an awesome vet. The best vet I have Ever seen with my dogs. I have been to many animal clinics in ABQ on the NE side of town and I am VERY happy with the health checkup I received for my dog. In addition, the prices were reasonable. Read Less

I love this place. Dr Pauly and the staff treat each animal with love and respect. They help work with my dog and his fears of the vet and through their creative ideas he's now able to get a full exam.Read Less

They saved my dog's life. Twice. The first time she had gotten into two advent calendar chocolates from Trader Joe's. They took her into the back immediately and force-fed her activated charcoal. After she had stabilized, the vet recommended she stay in a 24-hour emergency facility for the night to make sure she had recovered successfully. The second time, they found out she had heart worms after a routine checkup. My dog was immediately put on medication and gave us all the information we needed to make sure she would be okay at home. One day at home she collapsed and stopped breathing, and we rushed over to the clinic. She was non-responsive during the car ride, and as soon as I carried my dog in, one of the receptionists ran to find a vet while the other took her to the back for treatment. It was a horrible and worrying half an hour before a nurse came out to take us back and have the vet talk to us. Luckily, they had managed to save my dog's life. The staff are very familiar with my dog now, they recognize her and I can always hear them saying hello to her when she goes into the back. They are very friendly and understanding when it comes to pets and finances. I now have a cat and will be bringing her to this clinic as well. I trust them to give my pets the best care and treatments, and Dr. Pauly is amazing. She has helped my family save so much money from pet medical fees over the past few years. I recommend this clinic to everyone who has a pet and lives in the NE heights area. Read Less

It's the first time we were here- arrived 15 min early at 5pm like they told me- the woman behind the counter just seemed stressed out as she took my information in and my dogs immunization records.... Very busy waiting room this afternoon I can see and people seemed to have to wait quite a while before and after their visit. I waited more, 20 min? and a gentleman came in with a ferret and sat down in front of me... This was a bit too exciting for my terrier so I had to take them to another waiting area... Great design, BTW. Another 15 min passed then I can see the gentleman with the ferret went into the exam room... Now I'm a bit concerned- and I returned to the front room and the front desk was still too busy for me to get a word in to ask about my turn.... Finally I got to speak to the woman who checked me in and she said the doctor is running 30 min late and it should be anytime now... So I gave them another 5 min and just as I was ready to leave we were called.... 6:12pm, an hour late and it was because no one put our paperwork into the doctors work box and they didn't know we were there waiting! Dr Cooper is very sweet and professional and apologized for the delay.... She is also very firm but gentle with my two dogs and gave them a clean bill of health... I can understand that human error does happen but the front desk woman saw me in the waiting room all this time and didn't realize her mistake? She missed out on my name entirely and couldn't understand the immunization record and then lied to me about the doctor running late?! .... looks like an experienced person except I must've been unlucky to have met her on her grumpy days.... Anyhow, not sure if I would go back yet...Read Less

This pet hospital has to be the best in the City, ranging from the amazing staff and them knowing exactly how to care for your pet when in need! I've been here twice and today they worked me into their busy schedule to see my sick pup! I couldn't be more thankful to have them near when I need them! Thank you Northview Animal Hospital! Your Veterinarians and all staff are greatly appreciated by us pet owners!Read Less

Twenty-three days and over $630 and I am still trying to get the vet to call me back with test results. I have called repeatedly, to no avail. My dog is doing worse as of this weekend so I will need to have the test results transferred first thing Monday morning to another vet, but who? Any suggestions would be most helpful! Read Less

I stumbled upon this and signed up just to respond! I have had dogs my entire life and Dr. Helper is the best Doc in town. That could be why you had a 7 minute wait. You might have been accidentally disconnected too. IT is your pets loss, not yours not to see Dr. Helper. I have had him take care of my animals for about 17 years now, I was frantic once home alone with my 125 lb sheepdog who was suddenly able to walk. DR. HELPER DROVE TO MY HOUSE! Enough said. Hope you find another vet who would be even willing to consider doing that for you. Ronni Lamirata. Read Less

Northview Animal Hospital was started many years ago by Dr. Helper. It has remained in it's current location just off of Wyoming Blvd north of Paseo del Norte as long as my family has used his services. We started with Dr. Helper and Northview around 1992 or so. (I do not remember the exact date.) He has helped us keep two animal companions healthy in that time. We have gone through the regular check-ups, dental cleanings, surgery for torn ligaments, hydration in times of kidney failure, and the passing of our dogs with Dr. Helper and his staff. The most recent poster is upset about a 7 minute wait on the phone on a Friday/Saturday morning. Dr. Helper has grown in popularity in this part of the city and these are some of the busiest days at Northview. Lack of awareness of that fact is probably why the poster is upset. S/he should know that Dr. Helper and all the other vets, vet assistants, kennel care works, and secretarial staff give their all to their animal patients and the families they serve.That takes time for each person. If the call is not urgent, I recommend calling the clinic on a Thursday around noon if all one wants is a rapidly answered phone. [I called this past Monday, at 10:00 am for a new pet check. The phone was answered immediately and kindly. I was able to make an appointment for our new pet, for tomorrow.] I do not work for Northview, have never worked for Northview, and wouldn't have the slightest idea about how to go about working for Northview, but I do understand the care they give. Our last dog became very sick and had to be put to sleep on a Saturday. Everyone on staff, including the front office people, Dr. Romero and a kind vet tech (whose name I personally failed to remember) stayed a little later that day, so we could transition our beloved pet in a dignified manner with all the time we needed. If the previous poster determines that s/he is going to ""shop around for a new vet,"" it would be that poster's loss. Read Less

I am a potential new client at this clinic. During the 7 MINUTES I was on hold (before they hung up on me, by the way...) I read the reviews complaining about the long hold times and rude office staff. They're accurate...When I called back and said 'Hi. I was on hold to make an appointment but was hung up on.', the snotty woman on the other end said 'We didnt hang up on you but what kind of appointment do you want?' I'm going to keep the appointment, but I really hope this gets better on my visit....or I'll be shopping for a new vet! Read Less

I used to work at Northview for over 6 years.After that time of venturing on in my life. I have come to realize there are ABSOLUTELY NO other vets in town that I would recommend. I have seen these doctors while working with them and also as a client and they are truly the best!! I ALWAYS recommend them to anyone who might need a compassionate, not overpriced, and very well educated Veterinarian. ANY of the doctors there are great! They get a little busy but will never make you feel like you have wasted your or your pets time. The prices are exceptionally reasonable and they WILL NOT rip you off.. You get exceptional care throughout your pets procedures and they will address his/her needs. Like I said, I have not been at Northview as an employee for over 2 years now but I am defiantly a for life client (as long as they will have me :) Read Less

We recently had to put our beloved Golden Retriever to sleep. Northview Animal Hospital was there every step of the way with us. They were incredibly caring and compassionate. There were even tears from the staff. We truly knew we were not alone in our greiving. We have used this office for over ten years now and have always been extremely happy with the different vets and the staff. I can't say thank you enough to them for always being there for us. I highly recommend them. Read Less

We recently found out our vet of 6 years had retired (he didn't even notify us) and asked around for recommendations for vets from our friends. Our neighbor couldn't say enough good things about Dr. Romero at Northview, and she was absolutely right. She has seen both of our dogs for general checkups, and she took a lot of time to discuss their issues with me and how we could address them. And Northview is considerably cheaper than where we were previously going (a VCA branch). I feel really lucky that we have great vets so close to where we live and that we found a great fit with Dr. Romero so quickly. Read Less

We have been using Northview for about 14 years...have worked with almost all the drs at one time or another for my Rhodesian Ridgebacks...Have always found staff to be thoughtful, compassionate, and kind. The front desk situation seems to have improved lately though as all offices, I'm sure they have good days and bad Read Less

I have been with Dr. Helper since the early 1990s (if not earlier) and would not even consider going to another veterinarian in Albuquerque! I am, admittedly, absolutely crazy in love with my dogs and cat and would probably be hard to please, but Dr. Helper and associates have always gone out of their way to do everything they possibly could to help. They have always treated my pets as if they were their own and, even when we've had to put one of our beloved, 4-legged family members to sleep, we have been shown nothing but extreme love and compassion. I never feel rushed and appreciate being able to ask all the questions I need to ask and know that I get honest, professional answers. I invite anyone who feels that Dr. Helper's costs are unreasonably high to check out other vets; I think they'll find that he is lower than almost anyone else, especially any of the corporate veterinary practices. I am one who would pay almost anything to get the best possible treatment for my pets. At Northview, I don't have to pay enormous rates, yet I feel I get the very best service! Thank you to Dr. Helper and his staff! Debbie and Pete Hamilton Callie, Mollie and Princess Read Less

Dr. Helper has been taking care of our animals for over 10 years. We and our furry friends have been treated with nothing but respect. Yes, this is a busy place, which is not surprising with the huge client base they have built up. The prices are very fair also. If you think otherwise, try some of the other animal clinics around town. Having owned my own business, I am well aware of what overhead is all about. The cost of doing business keeps going up for everyone. If you have a gripe or feel you were not treated properly, perhaps you should take it up with the proprietor before you air an anonymous rant on the Internet. We can't thank the doctors and staff enough for all of the great care our pets have received over the years. Keep up the good work! Kudos to the entire staff. Tony, Michelle, Poppy, Gracie, and Roxie. Read Less

I used to work with Northview through a group called CARMA (a non-profit rescue) about 5-6 years ago, and back then they were prompt, helpful, and reasonably priced. Now that I bring my own pets, you wait on hold if you call (even if you say you can't wait, they put you on hold), the waiting area is usually jam packed and the ladies up front are rude, impatient, and rarely smile or wish you nice day. The prices have risen so much that someone on my salary just can't afford it, let alone the nearly 30 minute drive that I make just to pick up prescription food. One of the doctors also refused to help answer questions about a raw diet for my dogs and got very aggravated that I was even considering it, rather than professionally guiding me or even recommending me to someone else if she had issues with it. I am slowly moving all my pets and records elsewhere. Read Less

in response to justsayin200, please call my office and ask to speak directly with me. let me review your record and help you with any problems you may have had with my services. sincerely david helper Read Less

The little girls who work there are daffy at best. They keep you on hold forever when they don't hang up on you. Dr. Helper took a full year to diagnose ear mites! Charging $70.00 for each visit and, yes, it took four visits. I have been taking my dogs to this vet for over 9 years and in the last four years the place has gone downhill. I will be going somewhere else. Read Less

All my fur-faces (kitties) have been patients of Dr. Helper's since 1983, and he is the BEST! I drive 45 miles one way to take my cats to him. He truly loves animals and has a great way of explaining any health and medical issues and concerns to their humans. He takes the time and care necessary for each patient, and is just an all-around great guy! Thank you for keeping my kitties healthy. We really appreciate your hard work and kind way you treat everybody. Gail 10-17-09 Read Less