Petroglyph Animal Hospital

Horrible experience. We waited for over an hour and never got to see a doctor. We had an 11am appointment. At 11:30 someone came by and apologized for the wait and said it would just be another 5 minutes. 30 minutes later, we still hadn't seen a doctor. We ended up having to leave, as I had to get back to work. Read Less

These people have no business treating animals. We had an appointment scheduled for 7:30am to which we arrived at 7:20am. We were there to have surgery on our GS to remove a cyst which we were quoted $900. We had his blood work done on Monday our dog had nothing to eat after 22:00 as instructed, so we were ready to go. We were put into a room at 7:30am and sat there for 20 minutes not talking to anyone with a hungry dog already nervous and obviously no feeling well. Our dog is vocal but harmless so while we were waiting he barked when it was only us in the room. Not once did he bark at a tech or doctor at that point. While we waited for someone our dog threw up, rightfully so, he isn't feeling well and the situation is a nervous one. Finally at 7:55am our first contact with what we assume is a tech. Immediately she was standoffish and rude. Spoke to us in a condescending manner acting as if our dog snarled, barked or acted aggressive to her which never happened. She actually didn't walk into the room she placed some paperwork on the counter told us that she would clean it up but that she wouldn't walk into the room but "we need to take him to the corner of the room and keep him close to us". We looked over the paperwork and the bill was for $1630, which as stated earlier was incorrect. We pointed that out to her and she replied with but he is having a (medical term I cant remember) to which we said no he is having a cyst removed. She said I will be right back I am going to go look at his record (shouldn't that have been pulled last night and prepared for already?). When she returned our dog sensed something and barked, and anybody with a little experience with a GS should know they sound scary that's who they are. Our dog doesn't lunge or snap or attack he just barks. We immediately disciplined him which our tech interjected her approval with "oh good your disciplining him". She said she was gonna prep him for blood work, which we said had already been done Monday. After that we were switched to another room in the transfer we were to walk against the wall with us between him and anyone else (picture a movie of when they transfer prisoners between cells, thats what it felt like). The whole time the tech was in a barricading stance acting as if she were risking her life to protect an elderly lady, please. After we got in the new room we decided that we had had enough and left it was 8:07am there was no one in the lobby except patients. I got a call at 8:17am from the clinic I guess they waited another 10 minutes to back into the room and found we were no longer there. What is the point of an appointment if your not going to be prepared for it? If you cant understand that an animal might be acting out of character because they aren't feeling well why are you in this business? If your not going to introduce yourself to the animal and just be intimidated how else do you expect the dog to act? The unprepared unprofessional manner in which your tech didn't handle the situation escalated an already stressful morning. If your tech cannot have compassion she is in the wrong business and should stay home with her 50 cats. We will never, ever go back and will spread the word of our experience during a stressful time for our family member. Read Less

Terrible! I have been a pet owner all my life and this vet is the worst. I was approached by the State of New Mexico to be a “secret shopper” when I purchased two Corgi puppies. I was given paperwork from the State showing that I had been spproved for their “low cost spay/neuter program” which is designed to help pet owners with limited incomes. Although I gave the vet my State paperwork showing that the State would pay the vet for the surgery, I paid an additional $3,000 in cash for two standard (no complications) spay surgeries. Although I was not charged for the actual “surgery,” (which was shown as $0 in my invoice), I walked out with fifteen pages of charges - every cotton ball and piece of gauze was itemized. When I asked them about the charges, I was told “Well, you should have told us you didn’t want us to use sterilized instruments or anesthesia for the surgery. But since we went to the trouble of using sterilized instruments and anesthesia, you have to pay extra because that is not included in the cost of the surgery paid for by the State.” (Yes, they actually said that to me.). This veterinarian is double dipping by participating in the State’s low cost program. They get paid by the State and also by the individual. This business should never be trusted as a participant in any State or other programs. And, sadly, I think they should be investigated for fraud or unsafe health standards. This is just another dishonest business in Albuquerque. PLEASE DO NOT DO BUSINESS WITH THIS VET! Read Less

I brought my cat in today for an appointment to deal with a sore that had been growing on his hind quarters. The receptionists were extremely friendly as soon as I entered. I was seen on time and the vet and the vet tech were both extremely professional and kind. They took great care to make sure my questions were answered and they were very thorough. I felt at ease immediately! So glad to have this vet office so close to home! Read Less

Rude staff. Reception is terrible, they don't greet you or have no customer service at all. They just end up laughing at you when you're trying to check-in. The vet techs are super rude and make you look stupid when you ask questions. They interrupt you while you're explaining. They saw a few dandruff on my pet and automatically said it was fleas. I give regular baths to my dog and treat him with preventative. Absolutely no way my dog has fleas. They are super defensive when you ask questions or state your perspective. I know my dog better than then. They try every best way to charge you more. The worst is the reception, after an apt i wait nearly half an hour just to pay. And there's no one in the waiting room. They just retreat to the back and take their time. Super expensive! Don't blame this aweful experience on lack of communication, your staff and techs need customer service training. They need to respect customers! Don't waste time here. Read Less

We had a puppy with some serious problems that our regular vet was unable to take care of. After looking around we found Petroglyph. the staff and Vets were great and really worked with us to care for our puppy's special needs. I am so greatful for the wonderful care. Read Less

Convenient location for us. Dr. Ku is highly recommended for her empathy and patience and understanding. The systems occasionally have an issue where the back computers have information on file that the front doesn't or visa versa. Read Less

I cant say enough about the whole amazing staff at PAH <3 Running a non profit dog rescue can be very taxing on so many levels. I cant count the times when our organization (NMDOG) has rolled in last minute with the next extreme case of cruelty & not once have we ever been turned away. But more than that...we & our dogs are treated as part of the PAH family. This clinic makes it possible for us to provide the very best of care to the dogs we serve by honoring the work of rescue in their considerate prices to our org. We just simply couldnt do what we do without their care, kindness, skill & compassion. They welcome our kids into their care with patience, understanding & with medical expertise. Thank you PAH & every one of your staff members - admin, techs, drs & surgeons - for all that you do & the excellent care our dogs receive. Read Less

This place hands down the best Vet I have ever been to! I took my Mini dauchound after an accident at home I don't know what happened but he slipped a disc or something. He is getting a Lil better every day I'm not sure if he will ever recover since he is paralyzed again. I'm just happy that he has had a long happy life and they treated me well and understood my worries for him. Unlike other Vets I have gone to made me feel like I don't care about my dog because I couldn't afford their bills and they wanted to keep him longer because they accused me of neglect! Anyone that knows me knows I love my puppies and would do anything for them. Read Less

Last night we had to put a fur baby to sleep after discovering she was very sick. Your kindness and compassion during that time will always be appreciated. My daughter has had Tipper since she was a little girl and loved her deeply. I know it was the toughest decision she had to make and your kindness and support helped her make the right decision. Thank you so much! Cindy, Shannon, Alan and Andy Read Less

We are new to Albuquerque, and just needed to refill flea and heartwork medication for our dog. We were told they were unable to refill a prescription without first doing a wellness visit. First, we move a lot and had never experienced this before (especially since we had up-to-date information from her previous vet visit 6 months prior) but thought it couldn't hurt. Our dog is fearful and always nervous when going to the vet. The less time we have to spend waiting around other animals is always appreciated. Our quick wellness visit and prescription refill took an hour and a half. We waited in the exam room for over thirty minutes before someone came to let us know our doctor had been pulled away for a procedure. By the time our vets came to see us, our dog was terrified. When we received our paperwork and went to head home, the receptionist informed us we needed to wait for the documentation to go through before we could pay and go home. Another 25 minutes later, someone asked if they could help us and finally checked us out. This may be a good hospital for emergencies, but I do not recommend it for routine needs. Read Less

Unfortunately due to the circumstances of my dog being attacked back in April I was forced to bring him here. From the moment I walked through the door to his last breathe he took him my arms, the vets, office staff and techs showed so much support and compassion. I was able to visit him as much as I needed, I called them 100 times with questions, to check on him etc... And never did I get attitude or that feeling I was bugging them. He pasted away 3 days after his attack while I was there visiting him. I was given as much time as I needed with him. They let me say my goodbyes in a private room. They also made a foot print for me and sent it in the mail. As well as sending me beautiful flowers. I truly believe they did everything they could to save my baby but he just couldn't hold on anymore. Fast forward to last week! I finally got another puppy after losing my other one back in April, I had taken the new puppy to Vetco for shots ( bad bad choice) hours after his shots he started limping and wasn't himself. Being paranoid I took him to Petroglyph to get checked out. And once again I received excellent customer service!! I even received a call a few days later to check on the new puppy! Without a doubt this is one of the best places to take your pets. Read Less

The waiting time was too long. Your charges are extreme. I felt that the Vet and assistant had no clue what they were doing or talking about. Previous medical information an X-rays on my dog were not even reviewed. We have only ever used your clinic and I was treated like it was our first visit. Where are your seasoned Vets? This Vet needs more experience. Read Less

The level of compasion and care we received by the staff and the DR after my dog was viciously attacked by another dog was outstanding. We did have to put her down due to her injuries and they were absolutely amazing with their compassion. Read Less

I have nothing but great things to say about this office! I have a small accident prone little dog who eats everything she sees. A few months ago she was having very strange shakes and tremors and couldn't walk at all. We had been out at events all day so I have no idea what she could've gotten into. We took her in very late and the young female doctor helped us. She researched her butt off, performed multiple exploratory tests, asked other vets, and no one could figure out what was wrong. I'm a big Google person so I researched a ton as well and couldn't find anything that fit all her symptoms. This vet was extremely reassuring and comforting and told us she'd do everything she possibly could to save my little dog. She charged us a base rate because almost all tests were completely exploratory and told us not to worry about the price because all those tests were totaling around $800 at that point. We got out with a much lower price than we thought we'd have after tons of tests, fluids, and an overnight stay. She called me every few hours overnight just to check in. She saved my little dog by some miracle and I could not be more grateful! Read Less

These vet's are the most dishonest, uncaring, greedy, & unethical people, my wife & I have EVER had the misfortune to trust with the care of our beloved dogs!!! Imagine our surprise when, after spending North of $100 for a new puppy exam, being charged ANOTHER $45.00 for a fecal test that is INCLUDED in other vetenarian's "new puppy exams"!!! Then, we were informed that our older dog needed urgent dental work costing over $250!!! Added to that was if our dog needed any teeth pulled, that would add ANOTHER $250 PER TOOTH!!! We could have driven 1000 miles to Missouri, (where my wife used to reside) gotten the dental work done, and even if ANY teeth had to be pulled the bill would not have exceeded $250!!! When we called to discuss this outrageous price gouging, we received nothing but absolute lies, deceit, & stammering trying to justify these inflated billing practices. Also, because we were questioning their fees, suddenly, our new puppy needed to be treated for "hookworm". Yet, we took our new puppy to a different Vet, and no mention of hookworm at all!!! PLEASE RECONSIDER BRINGING YOUR ANIMALS TO THIS POOR EXCUSE OF A ANIMAL HOSPITAL!!! Read Less

Best place to take your pet! Our 15 year old Pug got sick last year and we took him in. Sadly 3 days later we had to take him back in and out him to sleep. They let us grieve and cry for him in the room as long as we wanted. A few weeks later I received a condolence card in the mail from the doc with a his paw print on a heart saying "I will always love you!" SUCH a heart felt gift!!Read Less

I have been taking my cat here for a few years. I was going here because I live nearby and my cat is very skittish and is afraid of every thing. However every time I go there I see a different vet. Which is fine since everything is on the same computer system right? Wrong. Each vet I see tells me something different is wrong w my cat. First she needed a tooth removed which I had done since they're the experts right? Then a year and a half ago they said she had a kidney problem and needed special food. I took her in about a month ago and they said she does not have a kidney problem and probably NEVER had one! Um, ok... Then the vet said my cat had a heart murmur! They referred her to a cardiologist. Now I'm questioning whether she ever needed that tooth removed. I did not make an appointment with that cardiologist, but I am taking my cat to another vet for a second opinion. When I recently emailed them about my complaints, I never received a reply addressing my concerns. I must say I have not had any issues w the front desk staff there. But overall, I am very unhappy about all of these different "issues" my 6 year old cat has.Read Less

Bad experience, I was referred recently by a friend with a sick 6 mo pup. Within minutes a definite diagnosis was made and I was given a quote of $3,000. for a possible treatment of Parvo. After conferring with my original Vet, closed that day, I left taking my dog the next day to my vet. As we suspected my dog did not have Parvo, simply a gut infection, which was cured in 24 hrs for a fraction of the cost. I would never try to save money on the care of my pet if the care is truly needed. It is comforting that there are Veterinarian practices out there that are trustworthy, Petroglyph Animal Hospital not being one in my opinion. Almost swindled.... Read Less