53 Reviews

Valley Vetco

Albuquerque, New Mexico
General Info
Valley Vetco is located in the North Valley. Our clinic has served Albuquerque's residents and the surrounding areas for over 25 years. We specialize in spaying/neutering and preventive primary care. We offer low cost, walk-in vaccinations during any of our open business hours, and affordable dog and cat spays/neuters by appointment 4 days a week.
The following services are performed without an office visit charge:
-Heartworm testing
-Feline leukemia testing
-Fecal testing
-Microchip Implantation
-Vaccinations
-Nail Trims
-Deworming
Dental services and spays/neuters are done by appointment only (age restrictions apply).
Come in and let our knowledgeable and friendly staff assist you!
Services
Dental
Deworming
Microchipping
Surgery
Vaccinations
Reviews
Francine Pacheco
24 Oct 2021
REPORT
This is the worst, most unprofessional, inconsiderate clinic I have ever been to. I normally don’t leave reviews but the poor quality and disrespectful attitude of the staff, I feel compelled to make ... Read More
This is the worst, most unprofessional, inconsiderate clinic I have ever been to. I normally don’t leave reviews but the poor quality and disrespectful attitude of the staff, I feel compelled to make it public the way they treat clients. I understand that there is a waiting list and they can only take a certain amount of patients a day, but they need to make their process clear and transparent. The clinic opens at one so I arrived early at 12:30 to sign up to receive a rabies vaccination for my German Shepherd. When I walked up to the table to sign in my name there was a gentleman there who I just signed in and said just write your name below mine. I didn’t think to look at the sign in sheet because this gentleman had instructed me to do so and I assumed that he had already spoke with someone. I admit this was my fault for trusting somebody who is not a staff member, however, it was a mistake that anyone can make when there was just a list out on the table and no staff to talk to you. I proceeded to wait 3 1/2 hours at the clinic. When I went to inquire, staff member Karina, rudely informed me they won’t be seeing us because I signed in at the bottom of the sheet and said that’s not our problem when I expressed my frustration at waiting for 3.5 hours. She said for me to use some common sense and it was my fault for not following instructions on the sign in sheet. I asked her what instructions, I did what the gentleman told me. Again this is a misunderstanding but the way she handled the situation was completely unprofessional; she rolled her eyes, she smirked at me, she snorted and said well that’s not our problem. Not a single apology or attempt trying resolve an issue caused by their poorly executed sign in system. I said I understand that this can happen and that you guys are at capacity, but if you see other names on there and you’re not going to get to them, can you not have the consideration to at least contact us and let us know that we won’t be seen today. She said we have no way of contacting you in which I pointed out that my phone number was on the list. Again I understand that miscommunications happen, but for the staff to tell a client to have common sense and to have that type of interaction that was completely disrespectful is highly unacceptable. When I told her I would appreciate if she had a little bit of consideration and compassion considering I just wasted my entire Saturday here; her response to me was that’s your problem and we didn’t tell you to wait. Given that I am dedicated to my pets health and I wasn’t even aware that there was an issue, of course I’m going to wait all day if that’s what it takes to get my pet seen. My advice to other people is, don’t sacrifice quality for price, and I highly recommend you go to the other Vetco on Wyoming and Menaul. I have never experienced this level of wait time, unprofessional interaction, and I’ve had an overall great experience. The only reason I came to this vet is because it is near my new house. To have a sign in sheet as your only process of check in , there is bound to be miscommunications and mistakes. Valley Vetco As a customer, my expectations are pretty simple; 1) spoken to in a respectful manner, especially if I’m being told I waited 3.5 hours for nothing - yes, miscommunications happen - but the delivery of the message is just as important and 2) have the courtesy to notify me (and others who made the same mistake) that we will not be seen that day. 3) Effective communication - my phone number was provided on the sign in sheet, which if the staff had taken time to make a simple phone call informing me my sign in was incorrect therefore could not be seen would have solved this entire situation. If your business can’t provide respectful attitudes towards customers, common courtesy, and effective communication then it shouldn’t come as a surprise when reviews like this happen. I also find it odd that I repeatedly asked to speak to management , yet management found the time to speak with others regarding the situation but never attempted to contact me. Management is also highly unprofessional and nearing incompetent so this review is so future clients can anticipate Valley Vetcos response when an issue arises. Read Less
Yikes!
5 Jun 2020
REPORT
Valley Vetco is lacking in animal care awareness and insight into the situations of pet owners. It is Covid 19 season, and I am aware adjustments to service need to be made for safety, but Valley Vetc... Read More
Valley Vetco is lacking in animal care awareness and insight into the situations of pet owners. It is Covid 19 season, and I am aware adjustments to service need to be made for safety, but Valley Vetco needs to rethink their "protocol". I arrived before 9 am to sign in (name and phone number. No confidentiality.) for service. I signed in on page 3. It looked like there were about 17 people ahead of me. I was told "we don't know" regarding an approximate wait time. (Something like, 'we can see X number of pets per hour', would have been helpful.) I was informed I could only wait in my car and "we will call you". The rules included I could not be outside of my car. When inquiring about safety of the dogs sitting in a car in the heat, I was told, "You have air conditioning, don't you?" I am not a mechanic, but I do not feel it is good for a car to idle with the air on for long periods of time. Also, I believe idling cars contribute to air pollution. (What about the patrons who could not afford to run their car for long periods of time?) I was not feeling good about this, but I have used Valley Vetco for many years for all six of my fur buddies, so I went with it. After periodic check-ins (with a mal attitude each time), and THREE hours, I entered the "No Sit Zone" outside of the shop. I was questioned why I was sitting in the “Zone”. I explained I was waiting to be called. The young woman (same one, with an unhelpful attitude, black hair with blue highlights) stated she had already called me. I had not received a phone call. She stated she had called me on a bullhorn. (Why take my phone number?!?) I explained I could not have heard her due to being parked far from the entrance, the air conditioner was on, and the street noise from Montano. She stated, "That's why we tell everyone to leave their windows cracked." (I was not not informed of this.) I stated that I felt their system was lacking. It did not include the health and safety of the patients. I suggested it needed adjustment. She replied, "This is PROTOCOL." Now, I'm hot, tired, frustrated. My two dogs (10 years old) are hot, tired, frustrated and thirsty. No water, no apologies for the miscommunication, just a bunch of defensive attitude. So, now I am allowed to sit in the "Zone". She places me at the end of the list. I am the second to last person seen before they closed. (The last person was an elderly woman with a cane and a sob story). Total time for two dogs to be weighed, be seen (separately) by the doctor, and receive several shots: 4 minutes. As the young woman with the pronounced attitude stated, "You have a choice where you go." I will take that advice. Thank you. Read Less
Vanessa Owen
4 Jul 2018
REPORT
I have been taking my animals here for well over 10 years for vaccinations and spay/neutering. The staff is great, and so are the doctors. It is worth the wait of a walk-in clinic for the prices and f... Read More
I have been taking my animals here for well over 10 years for vaccinations and spay/neutering. The staff is great, and so are the doctors. It is worth the wait of a walk-in clinic for the prices and friendliness of staff. Thank you! Read Less
James Weiss
1 Jul 2018
REPORT
Price for spay and neuter are incredible. We've had a total of 6 dogs spayed or neutered there. Very happy with their service!!
Sophia Lauren
4 Jun 2018
REPORT
My poor dog Vito ( The Dog father) deformed at birth. Poor thing had an ear-ache n chewing on his paw? Vally Vetco was very resonable n just too cool. Veto even volunteer to allow the doctor too look ... Read More
My poor dog Vito ( The Dog father) deformed at birth. Poor thing had an ear-ache n chewing on his paw? Vally Vetco was very resonable n just too cool. Veto even volunteer to allow the doctor too look inside his ear? that's how gently they handle him. He was trembling n would refuse to come in at first. The other dogs were all very behaved while waiting with their owners. Met a couple of people n they were pretty happy as well. Found out he has allergies? so no grains for him! These guys even remember him from his last visit. My four dogs are all rescued from the pound, n they are my friends n family. They see you pretty fast n also sell some cool doggy stuff. I wouldn't take them anywhere else. Read Less
Elizabeth Lopez
18 May 2018
REPORT
Don't go there. I took both my dog's there. Both for Pedi and also one for shots. Rude rude everyone. The vet herself almost cut my dog's toe off. First nail trim. Then she got sick from that place .B... Read More
Don't go there. I took both my dog's there. Both for Pedi and also one for shots. Rude rude everyone. The vet herself almost cut my dog's toe off. First nail trim. Then she got sick from that place .Bad, then I complained ,got a letter in mail said I'm no longer welcomed there. Ugh. I don't want to either. Please beware of toe cut off by vets. Read Less
Richard PELLECCHIA II
13 May 2018
REPORT
Very quick and professional. Very polite staff. Went the to low cost shot clinic and they got me in and out quickly. Even gave me some great advice for my older poodle as he has hip issues.
Vicki LeBow
12 May 2018
REPORT
The vet was rude & inconsiderate of her comments for the care of my dogs. I will get care for my dogs elsewhere in the future. You pay for what you get, they're care is seriously lacking in good quali... Read More
The vet was rude & inconsiderate of her comments for the care of my dogs. I will get care for my dogs elsewhere in the future. You pay for what you get, they're care is seriously lacking in good quality vet care. Read Less
Rafael Lecuona
8 May 2018
REPORT
More affordable than other local vets. Service is good.
Sam Espinoza
12 Apr 2018
REPORT
Phoned them before taking my dog in to ask some questions. The guy who answered was very polite and knowledgeable. Fast service and the vet answered all our questions and we got our dog the vaccinatio... Read More
Phoned them before taking my dog in to ask some questions. The guy who answered was very polite and knowledgeable. Fast service and the vet answered all our questions and we got our dog the vaccinations he needed and at such a great price. We will definitely return. Read Less
Ana Salinas
19 Mar 2018
REPORT
The cashier and manager very rude they over charged my cat surgery and and when I asked both of them were very rude. I know they work with animals but they need to learn people skills to. The place is... Read More
The cashier and manager very rude they over charged my cat surgery and and when I asked both of them were very rude. I know they work with animals but they need to learn people skills to. The place is seems and smell nasty is not the same, I been a costumer for about 15 years, is not the same. Read Less
Christine Apodaca
18 Mar 2018
REPORT
it is the first time I've been to Valley vetco and I was very very happy I could trust my little baby with this vet anytime and it was very inexpensive $29 for all the shots is a very good price
Arlene Sanchez-Vaughn
27 Feb 2018
REPORT
This place is by far the most caring clinic I have been to! They truly care about each & EVERY animal that they treat. Love these ladies!!
songbird20028
5 Jan 2018
REPORT
The vet was wonderful, but the two women at the front need some education in customer service. They were absolutely terrible. I got there at 2:45pm and didn’t leave until almost 6pm because even thoug... Read More
The vet was wonderful, but the two women at the front need some education in customer service. They were absolutely terrible. I got there at 2:45pm and didn’t leave until almost 6pm because even though I went to the desk multiple times, they kept overlooking my name on the list. The vet made up for it with some discount coupons and throwing in a teeth cleaning for free. Read Less
Cindy R.
12 Aug 2017
REPORT
I took my 13 week old puppy here yesterday for his vaccinations and I thought they were wonderful. Very friendly, very attentive, answered all of our questions, played with our pup. The veterinarian e... Read More
I took my 13 week old puppy here yesterday for his vaccinations and I thought they were wonderful. Very friendly, very attentive, answered all of our questions, played with our pup. The veterinarian even spent some time with my children showing them about heart worm. We will definitely be back. Read Less
Bobbie M.
24 May 2017
REPORT
I have previously taken my pets to valley vetco for services but not after this last terrible experience. I was right and early with my pup to get her spayed and to find out she was left in the kennel... Read More
I have previously taken my pets to valley vetco for services but not after this last terrible experience. I was right and early with my pup to get her spayed and to find out she was left in the kennel the whole time and last to be seen. I don't care if it's how it goes but I do not appreciate the lack of professionalism by the staff either. I called to check on my fur baby and the employee that answered was rude. The second time I called they answered laughing. Lesson learned. I am going elsewhere and to a more professional veterinary. Read Less
Lagetha Lodbrok
24 Apr 2017
REPORT
All staff members and veterinarian were friendly, helpful and professional. Great veterinary care at an affordable price!! So happy I switched vets. Also recommended a referral for a specialist for m... Read More
All staff members and veterinarian were friendly, helpful and professional. Great veterinary care at an affordable price!! So happy I switched vets. Also recommended a referral for a specialist for my dogs dental needs. Front desk staff even happily faxed my dogs records to an out of state boarding facility, very helpful. A+ across the board, thank you!! Read Less
Tina P.
11 Mar 2017
REPORT
If you are looking for a place to get low cost vacinations this is the place. The staff can be a bit rude but if that is important to you then you should go else where but you will pay much  more. The... Read More
If you are looking for a place to get low cost vacinations this is the place. The staff can be a bit rude but if that is important to you then you should go else where but you will pay much  more. They are also quick. We went on a Saturday and the place was packed in the waiting room but we were still in and out in 40 minutes. They don't take appointments so check their times on line because they do close for lunch. Also because they are so busy on Saturdays they may charge extra for some services on the weekend such as ear cleaning. Read Less
Erlinda Branchal
27 Feb 2017
REPORT
Friendly staff, they make my Ginger feel at home despite her being quite nervous around big dogs!
Raul Molina
12 Feb 2017
REPORT
They do a great job. Keep tract of your s and dogs shots. Plus, the microchip is one time pay for a lifetime. Of your pet. Not like other places. At $75.00 yearly.
Jeà Love
25 Jan 2017
REPORT
I took my puppy here for a set of shots. From signing up to seeing the vet and getting the shots everything was great. Everybody was super friendly and informative. They do not try to talk you into an... Read More
I took my puppy here for a set of shots. From signing up to seeing the vet and getting the shots everything was great. Everybody was super friendly and informative. They do not try to talk you into anything as some places do. The vet that we seen personally was very nice and helpful. The cost are super affordable! I will be coming back in the future for other services. Thank you for caring for my pups! Read Less
Charlotte Mcilrath
24 Jan 2017
REPORT
Kind compassionate staff, clean environment, inexpensive affordable vaccination, spay and neuter. My fur babies leave happy and Loved. I highly recommend Valley Vetco...!
Jessica Jazmin Lopez
15 Jan 2017
REPORT
My dog got sick 4 days after she came home and has vomited 4 nights straight and is losing a lot of weight. This place might be having an outbreak I doubt they cleaned the cage she was in. If your dog... Read More
My dog got sick 4 days after she came home and has vomited 4 nights straight and is losing a lot of weight. This place might be having an outbreak I doubt they cleaned the cage she was in. If your dog does get sick from here they won't help you because they aren't a "full service clinic". Go somewhere else. Read Less
SandrA D.
5 Jan 2017
REPORT
Couldn't believe how incredibly condescending veterinarian Patricia Levitt was to responsible pet owners having their beloved pets spayed and neutered.  Not simply to one single individual but to ever... Read More
Couldn't believe how incredibly condescending veterinarian Patricia Levitt was to responsible pet owners having their beloved pets spayed and neutered.  Not simply to one single individual but to everyone I heard her talking to about their pets.  If she is that rude to people, I cringe thinking about how she must treat animals behind closed doors.  The price may be less than other veterinarians but next time I'll go elsewhere. Sadly, she is merely an arrogant practitioner who runs an assembly line outfit...please avoid unless you enjoy being put down for taking care of your animals.  Devoid of any sense of an empathic bedside manner...she needs a major attitude adjustment or to get out of the field! Read Less
Tasha Martinez
4 Jan 2017
REPORT
Great prices on vaccinations. Friendly staff. And yes they are always quite busy. Customers don't realize the effort it probably takes just to handle all the different attitudes and personalities.. No... Read More
Great prices on vaccinations. Friendly staff. And yes they are always quite busy. Customers don't realize the effort it probably takes just to handle all the different attitudes and personalities.. Not to mention attend to our fury friends. Please have the patience when visiting and be kind to the staff..I'm sure we would all like to be treated in a friendly manner if we worked there. Read Less
Mark Sorenson
12 Dec 2016
REPORT
They love my dog more than I do lol. They take great care of my pet. Their prices are very reasonable and then service was excellent very visit. Thank you Vally Vetco for being superb
Roxanne-eddie Baca
29 Oct 2016
REPORT
Had my baby tequila rose there for spay she's a very nervous girl they actually let me stay with her till they gave her a shot to make her groogy. Then removed her after she was out they called me as ... Read More
Had my baby tequila rose there for spay she's a very nervous girl they actually let me stay with her till they gave her a shot to make her groogy. Then removed her after she was out they called me as soon as she woke with a update and soon after I was allowed to go get her they walked me back so I could be the first she saw when she woke everyone was so friendly and understood where I was coming from I also take my other dogs there for shots I never have any issues keep up the good work guys your amazing Mrs BacaRead Less
Yvonne C Meyerhein
26 Oct 2016
REPORT
I've always had awesome experiences with these guys especially Dr Maxam. I love the care my pets get here.
Pat Quaranta
5 Oct 2016
REPORT
I am so pleased with the care and service given to my pup Henry. The staff and Vets are all so warm and caring.
Althea Purnell
4 Oct 2016
REPORT
I moved to North Carolina a year ago and I still call this clinic for assistance. Not only that, I refer others in various states, to Dr. Levitt and Valley Vetco. The east coast loves them too!
Jeighleen Saavedra
25 Sep 2016
REPORT
I took my 4 month old puppy in to be spayed because of the great price. First off, the staff was VERY rude and talked to us like we did not know how to care for our dog. The actual doctor was also ver... Read More
I took my 4 month old puppy in to be spayed because of the great price. First off, the staff was VERY rude and talked to us like we did not know how to care for our dog. The actual doctor was also very rude from the start. We then go back to pick her up and were in like to pay and check her out, when the lady at the desk proceeds to check my dog out to someone else because our pets had the same name. Luckily, I was there to quickly tell them that hey that is MY dog, not theirs. I will never taken any pet there ever again. Nor will I ever recommend this place to any family member or friend. I would gladly pay more somewhere else. Read Less
Jennifer Edwards
27 Aug 2016
REPORT
The staff is so friendly and they answer all of my questions. Even without an appointment, you are in and out in no time. I will never go anywhere else.
Shawn Hammer
6 Aug 2016
REPORT
Have gone here for years and generally the experiences were ok. Front staff was always friendly considering how busy they always are. Took my dog in today for the standard round of vaccines. After The... Read More
Have gone here for years and generally the experiences were ok. Front staff was always friendly considering how busy they always are. Took my dog in today for the standard round of vaccines. After The DVM (Ms Levitt) referred to my dog as my son I politely and simply said that he is my dog, not my son. I know many people consider their pets as their children, which is fine, I do not. I care for my pets and consider them part of the family but don't make the step to referring to them as my children. Apparently my making this distinction to the DVM was unacceptable to her so she intentionally referred to my dog as my son several more times that were completely unnecessary and one could tell she was doing it to make a point. Her making a point to try to agitate me was humorous but the straw that broke the camels back was as she was walking through the door to the back she apparently felt it necessary to let everyone in the back know how much she disliked me by saying what an "@$$" as she walked through the door. Sorry to have offended you so much Ms Levitt by politely and simply making a distinction between my offspring that shares my DNA and my dog that eats his own feces and vomit, licks his butt and genitals and drinks out of the toilet if I forget to put the lid down.Read Less
Karen D.
17 Jul 2016
REPORT
I took my dogs in for vaccines today and they were so kind and gentle. I love their care of animals. An elderly man was there with a large breed puppy. He hadn't had a dog for 55 years and was very pa... Read More
I took my dogs in for vaccines today and they were so kind and gentle. I love their care of animals. An elderly man was there with a large breed puppy. He hadn't had a dog for 55 years and was very panicky. One of the nurses calmed him down and said if he couldn't handle the dog she would take him. They LOVE animals there. Read Less
Janet Pawley
16 Jul 2016
REPORT
I brought my kitten to Valley Vetco for her vaccinations and to get her spayed. I received excellent service. The staff is wonderful and the wait time is never long. I will be bringing the rest of my ... Read More
I brought my kitten to Valley Vetco for her vaccinations and to get her spayed. I received excellent service. The staff is wonderful and the wait time is never long. I will be bringing the rest of my animals here! Read Less
Jesus V.
6 Jun 2016
REPORT
This place was great. I took both my dogs for spay and neuter. I loved the service great detailed explanations for after care with my dogs. The people there were great service and very friendly.
Reynaldo S.
20 May 2016
REPORT
The worst vet clinic!!!Do not waste your money on this disgraceful place! I would never recommend it to anyone, it was HORRIBLE!!!The receptionist was extremely nice she joked, laughed and talked with... Read More
The worst vet clinic!!!Do not waste your money on this disgraceful place! I would never recommend it to anyone, it was HORRIBLE!!!The receptionist was extremely nice she joked, laughed and talked with us.However the actual vet was extremely rude. My 12 year old daughter tried to calm our dog down during the shots. My daughter said "it's okay," then the vet yelled at her, and said "no it's not ok," then she returned with a nurse to HOLD THE DOG. She said our dog is WAY TO SKINNY. Even though the dog is average size, and is super healthy!!! Read Less
Andres Barela
4 May 2016
REPORT
I have been taking my pets here for years and I would like to point out that the staff is very friendly and generous. I have two rescues and they are quite comfortable with the staff. I don't see how ... Read More
I have been taking my pets here for years and I would like to point out that the staff is very friendly and generous. I have two rescues and they are quite comfortable with the staff. I don't see how anybody could have a negative experience at this facility. Thank you and keep doing good business. I would like to point out that even if it's not in your policy, I'm glad you enforce cats to be in carriers. A frightened cat can be a danger to the owner, other pets, and your staff. See you again soon! Read Less
Renee Peralta
30 Apr 2016
REPORT
Everytime I come here everyone is so nice I love coming and will continue to bring my animals here in the future...
Tommy Sanchez
23 Apr 2016
REPORT
I have been bringing my dogs here for years and we have always had very good experiences. I took my 3 year old Lhasa Apso in today for shots and another service and the two ladies in the front could ... Read More
I have been bringing my dogs here for years and we have always had very good experiences. I took my 3 year old Lhasa Apso in today for shots and another service and the two ladies in the front could not have been nicer! The vet and the other staff that helped with the shots were also great, even though my dog was not too thrilled to be there :) We will keep bringing our dogs to Valley Vetco! Read Less
Danielle C.
3 Mar 2016
REPORT
I love this place. The staff are friendly and ALWAYS willing to answer questions. The prices are also extremely reasonable! It is a walk-in clinic so yes the wait times can be lengthy. You certainly d... Read More
I love this place. The staff are friendly and ALWAYS willing to answer questions. The prices are also extremely reasonable! It is a walk-in clinic so yes the wait times can be lengthy. You certainly don't go to urgent care and expect to be seen in a timely manner so you should know what to expect from all walk-in clinics for humans or otherwise. That being said, I have never minded the wait and, in my experience, it doesn't take as long if you show up towards the end of clinic hours. Everyone is trying to be the first in the door and it just doesn't work out the way you think it will. The staff is always careful and mindful of my pets and I couldnt ask for more. I have brought my dogs here for 10 years and have nothing but good things to say about it! Read Less
John Whitaker
12 Feb 2016
REPORT
Made an appointment to have my 6 mo. old kitten neutered. My appointment was at 7 a.m. I showed up with my shot records in hand and a collar and leash on my kitten. Inside the 'facility' were about 10... Read More
Made an appointment to have my 6 mo. old kitten neutered. My appointment was at 7 a.m. I showed up with my shot records in hand and a collar and leash on my kitten. Inside the 'facility' were about 10 other people all with dogs, most barking, two were fighting. One of the 'staff' eventually looked at me and said 'Do you not have a carrier for your cat?' I replied that I did not, but I clearly had a leash on my kitten (the sign on the door says 'all pets must be on a leash') to which she replied 'You are going to have to buy one of our cardboard carriers, you can't just have a cat in your arms'. Berating a new customer in front of others is neither productive or professional. When someone makes a 7 a.m. appointment they generally don't expect that you made 10 other appointments at the same time as well. Affordable or not, it doesn't justify being rude. Needless to say, I won't EVER bring a pet to them again. BTW, if a place offers 'coupons' for discounts on surgery, you'd probably better run, didn't see it until I visited the website. The 'staff', and I use that term loosely, are rude, uncaring and rushed. Next time have the dog owners control their animals and don't force someone to purchase something that they don't need. I'm a small business owner here in Albuquerque and I'll do my best to spread the word to never use your services. In response to your reply: 1. There were two dogs fighting in the waiting area, one was named 'Tank' 2. At no point was I informed on the phone or otherwise to bring a carrier. I have my VM saved, and it also never mentions a carrier. 3. A carrier was not offered, a cardboard box was available for purchase, something similar to Rodent Feeder box. I would believe that it would have been far more stressful to put my cat in that. 4. It took the receptionist seven minutes to acknowledge me, and then did so in a rude manner. 5. Anyone with a little time can read the other complaints and see that the problem is your facility, not my cat or myself. 6.I did walk out, and I'm very thankful I did. Your response is full of inaccuracies or outright lies and I'm guessing written by the person at the front desk. 7. I will vigorously continue to warn people not to use your services. 8. If safety is your concern then perhaps you should schedule cats and dogs separate from one another. However, I don't think you'll follow that advice because it seems that profit is more preferable to safety. Read Less
Holly M.
14 Nov 2015
REPORT
I brought my new puppy here for his shots and everyone was sweet and very helpful. The vet was kind and very caring with him. I got more helpful information here than at my main vet. I really cannot s... Read More
I brought my new puppy here for his shots and everyone was sweet and very helpful. The vet was kind and very caring with him. I got more helpful information here than at my main vet. I really cannot say enough about the vet and her caring attitude. I did not experience anything but positive happy people who were very caring towards my puppy. I was completely satisfied with the service I received and will continue to bring my dog here. Read Less
Karli M.
6 Nov 2015
REPORT
I love this vet! They are so friendly, and tell you the prices like it is, which I like. They are the most reasonably priced vet in Albuquerque. It's very clean and organized. I have never had a probl... Read More
I love this vet! They are so friendly, and tell you the prices like it is, which I like. They are the most reasonably priced vet in Albuquerque. It's very clean and organized. I have never had a problem with them at all. They treat my dog just like they would their own, and try to make him feel as comfortable as possible, because we all know that the pups don't like going to vet. I Highly recommend this place. Read Less
Tawni Bahe
11 Sep 2015
REPORT
I took my doberman/german shepherd(who was a rescue) to get shots here. I informed them that she was a bit traumatized from her previous home and the staff came outside and immediately came up behind ... Read More
I took my doberman/german shepherd(who was a rescue) to get shots here. I informed them that she was a bit traumatized from her previous home and the staff came outside and immediately came up behind my dog and impatiently tried to stick her. My dog being scared and panicked became unsettled. In the end we had to muzzle her because the woman handling her was so rude and inconsiderate. As if she never worked with pets a day in her life. She then proceeded to tell me I needed to get my dog trained for aggression. Worst vet experience ever. Read Less
Rebecca T.
1 Jun 2015
REPORT
I took my one year old female dog to get spayed and the staff and Dr. Barbara Maxam, DVM were terrific. I received several follow-up phone call from the doctor personally and now my dog is back to bei... Read More
I took my one year old female dog to get spayed and the staff and Dr. Barbara Maxam, DVM were terrific. I received several follow-up phone call from the doctor personally and now my dog is back to being her normal self. I am now going to be taking my 6 month old female to get spayed because of the fantastic experience that I received. Would definitely recommend. Read Less
Micah R.
11 Mar 2015
REPORT
They are HORRIBLE! I took my poor dog there to get fixed, and they ended up cutting her bladder. It cost a lot of money at the emergency vet to get her fixed up. When I told Dr Levitt at VetCo abou... Read More
They are HORRIBLE! I took my poor dog there to get fixed, and they ended up cutting her bladder. It cost a lot of money at the emergency vet to get her fixed up. When I told Dr Levitt at VetCo about the experience, she told me it was somehow my fault. She tried to cover up that she had nicked my dog's bladder. The emergency vet told me they get a lot of business because of Valley VetCo. Read Less
Anicka S.
9 Mar 2015
REPORT
If you value your pet's health, or your sanity, skip Valley Vetco.  They are disorganized, rude, and worst of all, uninformed.  I would think that they would have better customer care, but the 2 veter... Read More
If you value your pet's health, or your sanity, skip Valley Vetco.  They are disorganized, rude, and worst of all, uninformed.  I would think that they would have better customer care, but the 2 veterinarians I dealt with are very rude.  They don't seem to know anything outside of the scope of vaccinations and spay/neutering.  When  you question them, they become very angry.  I regret taking my dog there for her spay, and I'll never be back  I made a follow-up appointment at a real veterinarian's office, and I was told everything Valley Vetco had done wrong.  At least I followed up with a real vet before my dog had become severely ill. Read Less
Patrick M.
23 Dec 2014
REPORT
I'd give them a zero too. After sitting down and reading all the reviews on various search engines, I have to admit the best description of the employee "Val" is indignant. I also had a horrendous e... Read More
I'd give them a zero too. After sitting down and reading all the reviews on various search engines, I have to admit the best description of the employee "Val" is indignant. I also had a horrendous experience with her. She is condescending and outright mean. Her bitter affect is apparent in her approach with people and visibly shows on her face. She was not helpful, and gave us the impression she did not enjoy her job. When you work in the service industry, you should be receptive and friendly with your clientele. "Val" was the extreme opposite. Pure vinegar running through those veins. Read Less
Armando Q.
9 Dec 2014
REPORT
Wish I could give them a zero. Horrible experience. Their employee named Val was just awful. We took our dogs in and immediately noticed this employee was unhappy and she took it out on everyone. ... Read More
Wish I could give them a zero. Horrible experience. Their employee named Val was just awful. We took our dogs in and immediately noticed this employee was unhappy and she took it out on everyone. We asked what her name was and they told us. Yes it was busy, but we noticed she was even awful with the people she works with. She was rude, had attitude, was snippy, and not at all helpful in a stressful situation. You should be nice to customers if you want to keep them as customers. I tell everyone I know not to go to Valley Vetco because of her. She is just rude and not wanting to be working for customers. She needs a change in careers or an attitude adjustment. Read Less
Lotus X.
13 May 2014
REPORT
I should have known to stick to what is great and awesome (AKA the Vet Co in Menaul) and not try something new for the shot clinic. It took them TWO AND A HALF hours to see my dogs. When I asked the r... Read More
I should have known to stick to what is great and awesome (AKA the Vet Co in Menaul) and not try something new for the shot clinic. It took them TWO AND A HALF hours to see my dogs. When I asked the reason for such a long wait for shots, the tech replied that "people are keeping the doctor too long, asking her unimportant questions." Really? Then maybe your vet should contact the Menaul's VetCo's vet and understand that this is a SHOT CLINIC, not free physicals and/or consultations! This place was quite disappointing, mainly because they're so unorganized and so inefficient in their service. Hopefully, once they get a doctor who's not a push-over, things might change. In the meantime, stay away from this place for your shot clinic. Read Less
Taylor M.
22 Jan 2013
REPORT
Pleasantly surprised with the vet and techs that saw our senior dog. They were caring without recommending any unnecessary and/or expensive tests for our 15 year old shepherd. The vet offered alternat... Read More
Pleasantly surprised with the vet and techs that saw our senior dog. They were caring without recommending any unnecessary and/or expensive tests for our 15 year old shepherd. The vet offered alternatives to Rx meds and was very knowledgeable. Read Less
Laura C.
29 Apr 2011
REPORT
We went in for a rabies vaccine for the dogs to be legal.  So what did they do?  They told my husband he HAD to have a distemper parvo vaccine and charge us 24 dollars for the shot that was supposed t... Read More
We went in for a rabies vaccine for the dogs to be legal.  So what did they do?  They told my husband he HAD to have a distemper parvo vaccine and charge us 24 dollars for the shot that was supposed to be SEVEN dollars.  OK everything is giving me sticker shock these days the place was clean, the computer was slow and they manipulated my husband to get more shots that rabies.  I thought they were good when I was there and they were nice to me when I was upset that's pretty darn good. Read Less
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413 Montano Road Northeast
Albuquerque New Mexico 87107
Business Hours
Monday
Mon
09:00AM-12:00PM
Tuesday
Tue
02:30AM-05:30AM
Thursday
Thu
02:30AM-05:30AM
Friday
Fri
09:00AM-12:00PM
Saturday
Sat
09:00AM-12:00PM
Incorrect information? Let us know

Valley Vetco

Albuquerque, New Mexico
(53)
413 Montano Road Northeast
Albuquerque New Mexico 87107
Valley Vetco is located in the North Valley. Our clinic has served Albuquerque's residents and the surrounding areas for over 25 years. We specialize in spaying/neutering and preventive primary care. We offer low cost, walk-in vaccinations during any of our open business hours, and affordable dog and cat spays/neuters by appointment 4 days a week.
The following services are performed without an office visit charge:
-Heartworm testing
-Feline leukemia testing
-Fecal testing
-Microchip Implantation
-Vaccinations
-Nail Trims
-Deworming
Dental services and spays/neuters are done by appointment only (age restrictions apply).
Come in and let our knowledgeable and friendly staff assist you!
Monday
09:00AM-12:00PM
Tuesday
02:30AM-05:30AM
Thursday
02:30AM-05:30AM
Friday
09:00AM-12:00PM
Saturday
09:00AM-12:00PM
Dental
Deworming
Microchipping
Surgery
Vaccinations
Francine Pacheco
24 Oct 2021
REPORT
This is the worst, most unprofessional, inconsiderate clinic I have ever been to. I normally don’t leave reviews but the poor quality and disrespectful attitude of the staff, I feel compelled to make ... Read More
This is the worst, most unprofessional, inconsiderate clinic I have ever been to. I normally don’t leave reviews but the poor quality and disrespectful attitude of the staff, I feel compelled to make it public the way they treat clients. I understand that there is a waiting list and they can only take a certain amount of patients a day, but they need to make their process clear and transparent. The clinic opens at one so I arrived early at 12:30 to sign up to receive a rabies vaccination for my German Shepherd. When I walked up to the table to sign in my name there was a gentleman there who I just signed in and said just write your name below mine. I didn’t think to look at the sign in sheet because this gentleman had instructed me to do so and I assumed that he had already spoke with someone. I admit this was my fault for trusting somebody who is not a staff member, however, it was a mistake that anyone can make when there was just a list out on the table and no staff to talk to you. I proceeded to wait 3 1/2 hours at the clinic. When I went to inquire, staff member Karina, rudely informed me they won’t be seeing us because I signed in at the bottom of the sheet and said that’s not our problem when I expressed my frustration at waiting for 3.5 hours. She said for me to use some common sense and it was my fault for not following instructions on the sign in sheet. I asked her what instructions, I did what the gentleman told me. Again this is a misunderstanding but the way she handled the situation was completely unprofessional; she rolled her eyes, she smirked at me, she snorted and said well that’s not our problem. Not a single apology or attempt trying resolve an issue caused by their poorly executed sign in system. I said I understand that this can happen and that you guys are at capacity, but if you see other names on there and you’re not going to get to them, can you not have the consideration to at least contact us and let us know that we won’t be seen today. She said we have no way of contacting you in which I pointed out that my phone number was on the list. Again I understand that miscommunications happen, but for the staff to tell a client to have common sense and to have that type of interaction that was completely disrespectful is highly unacceptable. When I told her I would appreciate if she had a little bit of consideration and compassion considering I just wasted my entire Saturday here; her response to me was that’s your problem and we didn’t tell you to wait. Given that I am dedicated to my pets health and I wasn’t even aware that there was an issue, of course I’m going to wait all day if that’s what it takes to get my pet seen. My advice to other people is, don’t sacrifice quality for price, and I highly recommend you go to the other Vetco on Wyoming and Menaul. I have never experienced this level of wait time, unprofessional interaction, and I’ve had an overall great experience. The only reason I came to this vet is because it is near my new house. To have a sign in sheet as your only process of check in , there is bound to be miscommunications and mistakes. Valley Vetco As a customer, my expectations are pretty simple; 1) spoken to in a respectful manner, especially if I’m being told I waited 3.5 hours for nothing - yes, miscommunications happen - but the delivery of the message is just as important and 2) have the courtesy to notify me (and others who made the same mistake) that we will not be seen that day. 3) Effective communication - my phone number was provided on the sign in sheet, which if the staff had taken time to make a simple phone call informing me my sign in was incorrect therefore could not be seen would have solved this entire situation. If your business can’t provide respectful attitudes towards customers, common courtesy, and effective communication then it shouldn’t come as a surprise when reviews like this happen. I also find it odd that I repeatedly asked to speak to management , yet management found the time to speak with others regarding the situation but never attempted to contact me. Management is also highly unprofessional and nearing incompetent so this review is so future clients can anticipate Valley Vetcos response when an issue arises. Read Less
Yikes!
5 Jun 2020
REPORT
Valley Vetco is lacking in animal care awareness and insight into the situations of pet owners. It is Covid 19 season, and I am aware adjustments to service need to be made for safety, but Valley Vetc... Read More
Valley Vetco is lacking in animal care awareness and insight into the situations of pet owners. It is Covid 19 season, and I am aware adjustments to service need to be made for safety, but Valley Vetco needs to rethink their "protocol". I arrived before 9 am to sign in (name and phone number. No confidentiality.) for service. I signed in on page 3. It looked like there were about 17 people ahead of me. I was told "we don't know" regarding an approximate wait time. (Something like, 'we can see X number of pets per hour', would have been helpful.) I was informed I could only wait in my car and "we will call you". The rules included I could not be outside of my car. When inquiring about safety of the dogs sitting in a car in the heat, I was told, "You have air conditioning, don't you?" I am not a mechanic, but I do not feel it is good for a car to idle with the air on for long periods of time. Also, I believe idling cars contribute to air pollution. (What about the patrons who could not afford to run their car for long periods of time?) I was not feeling good about this, but I have used Valley Vetco for many years for all six of my fur buddies, so I went with it. After periodic check-ins (with a mal attitude each time), and THREE hours, I entered the "No Sit Zone" outside of the shop. I was questioned why I was sitting in the “Zone”. I explained I was waiting to be called. The young woman (same one, with an unhelpful attitude, black hair with blue highlights) stated she had already called me. I had not received a phone call. She stated she had called me on a bullhorn. (Why take my phone number?!?) I explained I could not have heard her due to being parked far from the entrance, the air conditioner was on, and the street noise from Montano. She stated, "That's why we tell everyone to leave their windows cracked." (I was not not informed of this.) I stated that I felt their system was lacking. It did not include the health and safety of the patients. I suggested it needed adjustment. She replied, "This is PROTOCOL." Now, I'm hot, tired, frustrated. My two dogs (10 years old) are hot, tired, frustrated and thirsty. No water, no apologies for the miscommunication, just a bunch of defensive attitude. So, now I am allowed to sit in the "Zone". She places me at the end of the list. I am the second to last person seen before they closed. (The last person was an elderly woman with a cane and a sob story). Total time for two dogs to be weighed, be seen (separately) by the doctor, and receive several shots: 4 minutes. As the young woman with the pronounced attitude stated, "You have a choice where you go." I will take that advice. Thank you. Read Less
Vanessa Owen
4 Jul 2018
REPORT
I have been taking my animals here for well over 10 years for vaccinations and spay/neutering. The staff is great, and so are the doctors. It is worth the wait of a walk-in clinic for the prices and f... Read More
I have been taking my animals here for well over 10 years for vaccinations and spay/neutering. The staff is great, and so are the doctors. It is worth the wait of a walk-in clinic for the prices and friendliness of staff. Thank you! Read Less
James Weiss
1 Jul 2018
REPORT
Price for spay and neuter are incredible. We've had a total of 6 dogs spayed or neutered there. Very happy with their service!!
Sophia Lauren
4 Jun 2018
REPORT
My poor dog Vito ( The Dog father) deformed at birth. Poor thing had an ear-ache n chewing on his paw? Vally Vetco was very resonable n just too cool. Veto even volunteer to allow the doctor too look ... Read More
My poor dog Vito ( The Dog father) deformed at birth. Poor thing had an ear-ache n chewing on his paw? Vally Vetco was very resonable n just too cool. Veto even volunteer to allow the doctor too look inside his ear? that's how gently they handle him. He was trembling n would refuse to come in at first. The other dogs were all very behaved while waiting with their owners. Met a couple of people n they were pretty happy as well. Found out he has allergies? so no grains for him! These guys even remember him from his last visit. My four dogs are all rescued from the pound, n they are my friends n family. They see you pretty fast n also sell some cool doggy stuff. I wouldn't take them anywhere else. Read Less
Elizabeth Lopez
18 May 2018
REPORT
Don't go there. I took both my dog's there. Both for Pedi and also one for shots. Rude rude everyone. The vet herself almost cut my dog's toe off. First nail trim. Then she got sick from that place .B... Read More
Don't go there. I took both my dog's there. Both for Pedi and also one for shots. Rude rude everyone. The vet herself almost cut my dog's toe off. First nail trim. Then she got sick from that place .Bad, then I complained ,got a letter in mail said I'm no longer welcomed there. Ugh. I don't want to either. Please beware of toe cut off by vets. Read Less
Richard PELLECCHIA II
13 May 2018
REPORT
Very quick and professional. Very polite staff. Went the to low cost shot clinic and they got me in and out quickly. Even gave me some great advice for my older poodle as he has hip issues.
Vicki LeBow
12 May 2018
REPORT
The vet was rude & inconsiderate of her comments for the care of my dogs. I will get care for my dogs elsewhere in the future. You pay for what you get, they're care is seriously lacking in good quali... Read More
The vet was rude & inconsiderate of her comments for the care of my dogs. I will get care for my dogs elsewhere in the future. You pay for what you get, they're care is seriously lacking in good quality vet care. Read Less
Rafael Lecuona
8 May 2018
REPORT
More affordable than other local vets. Service is good.
Sam Espinoza
12 Apr 2018
REPORT
Phoned them before taking my dog in to ask some questions. The guy who answered was very polite and knowledgeable. Fast service and the vet answered all our questions and we got our dog the vaccinatio... Read More
Phoned them before taking my dog in to ask some questions. The guy who answered was very polite and knowledgeable. Fast service and the vet answered all our questions and we got our dog the vaccinations he needed and at such a great price. We will definitely return. Read Less
Ana Salinas
19 Mar 2018
REPORT
The cashier and manager very rude they over charged my cat surgery and and when I asked both of them were very rude. I know they work with animals but they need to learn people skills to. The place is... Read More
The cashier and manager very rude they over charged my cat surgery and and when I asked both of them were very rude. I know they work with animals but they need to learn people skills to. The place is seems and smell nasty is not the same, I been a costumer for about 15 years, is not the same. Read Less
Christine Apodaca
18 Mar 2018
REPORT
it is the first time I've been to Valley vetco and I was very very happy I could trust my little baby with this vet anytime and it was very inexpensive $29 for all the shots is a very good price
Arlene Sanchez-Vaughn
27 Feb 2018
REPORT
This place is by far the most caring clinic I have been to! They truly care about each & EVERY animal that they treat. Love these ladies!!
songbird20028
5 Jan 2018
REPORT
The vet was wonderful, but the two women at the front need some education in customer service. They were absolutely terrible. I got there at 2:45pm and didn’t leave until almost 6pm because even thoug... Read More
The vet was wonderful, but the two women at the front need some education in customer service. They were absolutely terrible. I got there at 2:45pm and didn’t leave until almost 6pm because even though I went to the desk multiple times, they kept overlooking my name on the list. The vet made up for it with some discount coupons and throwing in a teeth cleaning for free. Read Less
Cindy R.
12 Aug 2017
REPORT
I took my 13 week old puppy here yesterday for his vaccinations and I thought they were wonderful. Very friendly, very attentive, answered all of our questions, played with our pup. The veterinarian e... Read More
I took my 13 week old puppy here yesterday for his vaccinations and I thought they were wonderful. Very friendly, very attentive, answered all of our questions, played with our pup. The veterinarian even spent some time with my children showing them about heart worm. We will definitely be back. Read Less
Bobbie M.
24 May 2017
REPORT
I have previously taken my pets to valley vetco for services but not after this last terrible experience. I was right and early with my pup to get her spayed and to find out she was left in the kennel... Read More
I have previously taken my pets to valley vetco for services but not after this last terrible experience. I was right and early with my pup to get her spayed and to find out she was left in the kennel the whole time and last to be seen. I don't care if it's how it goes but I do not appreciate the lack of professionalism by the staff either. I called to check on my fur baby and the employee that answered was rude. The second time I called they answered laughing. Lesson learned. I am going elsewhere and to a more professional veterinary. Read Less
Lagetha Lodbrok
24 Apr 2017
REPORT
All staff members and veterinarian were friendly, helpful and professional. Great veterinary care at an affordable price!! So happy I switched vets. Also recommended a referral for a specialist for m... Read More
All staff members and veterinarian were friendly, helpful and professional. Great veterinary care at an affordable price!! So happy I switched vets. Also recommended a referral for a specialist for my dogs dental needs. Front desk staff even happily faxed my dogs records to an out of state boarding facility, very helpful. A+ across the board, thank you!! Read Less
Tina P.
11 Mar 2017
REPORT
If you are looking for a place to get low cost vacinations this is the place. The staff can be a bit rude but if that is important to you then you should go else where but you will pay much  more. The... Read More
If you are looking for a place to get low cost vacinations this is the place. The staff can be a bit rude but if that is important to you then you should go else where but you will pay much  more. They are also quick. We went on a Saturday and the place was packed in the waiting room but we were still in and out in 40 minutes. They don't take appointments so check their times on line because they do close for lunch. Also because they are so busy on Saturdays they may charge extra for some services on the weekend such as ear cleaning. Read Less
Erlinda Branchal
27 Feb 2017
REPORT
Friendly staff, they make my Ginger feel at home despite her being quite nervous around big dogs!
Raul Molina
12 Feb 2017
REPORT
They do a great job. Keep tract of your s and dogs shots. Plus, the microchip is one time pay for a lifetime. Of your pet. Not like other places. At $75.00 yearly.
Jeà Love
25 Jan 2017
REPORT
I took my puppy here for a set of shots. From signing up to seeing the vet and getting the shots everything was great. Everybody was super friendly and informative. They do not try to talk you into an... Read More
I took my puppy here for a set of shots. From signing up to seeing the vet and getting the shots everything was great. Everybody was super friendly and informative. They do not try to talk you into anything as some places do. The vet that we seen personally was very nice and helpful. The cost are super affordable! I will be coming back in the future for other services. Thank you for caring for my pups! Read Less
Charlotte Mcilrath
24 Jan 2017
REPORT
Kind compassionate staff, clean environment, inexpensive affordable vaccination, spay and neuter. My fur babies leave happy and Loved. I highly recommend Valley Vetco...!
Jessica Jazmin Lopez
15 Jan 2017
REPORT
My dog got sick 4 days after she came home and has vomited 4 nights straight and is losing a lot of weight. This place might be having an outbreak I doubt they cleaned the cage she was in. If your dog... Read More
My dog got sick 4 days after she came home and has vomited 4 nights straight and is losing a lot of weight. This place might be having an outbreak I doubt they cleaned the cage she was in. If your dog does get sick from here they won't help you because they aren't a "full service clinic". Go somewhere else. Read Less
SandrA D.
5 Jan 2017
REPORT
Couldn't believe how incredibly condescending veterinarian Patricia Levitt was to responsible pet owners having their beloved pets spayed and neutered.  Not simply to one single individual but to ever... Read More
Couldn't believe how incredibly condescending veterinarian Patricia Levitt was to responsible pet owners having their beloved pets spayed and neutered.  Not simply to one single individual but to everyone I heard her talking to about their pets.  If she is that rude to people, I cringe thinking about how she must treat animals behind closed doors.  The price may be less than other veterinarians but next time I'll go elsewhere. Sadly, she is merely an arrogant practitioner who runs an assembly line outfit...please avoid unless you enjoy being put down for taking care of your animals.  Devoid of any sense of an empathic bedside manner...she needs a major attitude adjustment or to get out of the field! Read Less
Tasha Martinez
4 Jan 2017
REPORT
Great prices on vaccinations. Friendly staff. And yes they are always quite busy. Customers don't realize the effort it probably takes just to handle all the different attitudes and personalities.. No... Read More
Great prices on vaccinations. Friendly staff. And yes they are always quite busy. Customers don't realize the effort it probably takes just to handle all the different attitudes and personalities.. Not to mention attend to our fury friends. Please have the patience when visiting and be kind to the staff..I'm sure we would all like to be treated in a friendly manner if we worked there. Read Less
Mark Sorenson
12 Dec 2016
REPORT
They love my dog more than I do lol. They take great care of my pet. Their prices are very reasonable and then service was excellent very visit. Thank you Vally Vetco for being superb
Roxanne-eddie Baca
29 Oct 2016
REPORT
Had my baby tequila rose there for spay she's a very nervous girl they actually let me stay with her till they gave her a shot to make her groogy. Then removed her after she was out they called me as ... Read More
Had my baby tequila rose there for spay she's a very nervous girl they actually let me stay with her till they gave her a shot to make her groogy. Then removed her after she was out they called me as soon as she woke with a update and soon after I was allowed to go get her they walked me back so I could be the first she saw when she woke everyone was so friendly and understood where I was coming from I also take my other dogs there for shots I never have any issues keep up the good work guys your amazing Mrs BacaRead Less
Yvonne C Meyerhein
26 Oct 2016
REPORT
I've always had awesome experiences with these guys especially Dr Maxam. I love the care my pets get here.
Pat Quaranta
5 Oct 2016
REPORT
I am so pleased with the care and service given to my pup Henry. The staff and Vets are all so warm and caring.
Althea Purnell
4 Oct 2016
REPORT
I moved to North Carolina a year ago and I still call this clinic for assistance. Not only that, I refer others in various states, to Dr. Levitt and Valley Vetco. The east coast loves them too!
Jeighleen Saavedra
25 Sep 2016
REPORT
I took my 4 month old puppy in to be spayed because of the great price. First off, the staff was VERY rude and talked to us like we did not know how to care for our dog. The actual doctor was also ver... Read More
I took my 4 month old puppy in to be spayed because of the great price. First off, the staff was VERY rude and talked to us like we did not know how to care for our dog. The actual doctor was also very rude from the start. We then go back to pick her up and were in like to pay and check her out, when the lady at the desk proceeds to check my dog out to someone else because our pets had the same name. Luckily, I was there to quickly tell them that hey that is MY dog, not theirs. I will never taken any pet there ever again. Nor will I ever recommend this place to any family member or friend. I would gladly pay more somewhere else. Read Less
Jennifer Edwards
27 Aug 2016
REPORT
The staff is so friendly and they answer all of my questions. Even without an appointment, you are in and out in no time. I will never go anywhere else.
Shawn Hammer
6 Aug 2016
REPORT
Have gone here for years and generally the experiences were ok. Front staff was always friendly considering how busy they always are. Took my dog in today for the standard round of vaccines. After The... Read More
Have gone here for years and generally the experiences were ok. Front staff was always friendly considering how busy they always are. Took my dog in today for the standard round of vaccines. After The DVM (Ms Levitt) referred to my dog as my son I politely and simply said that he is my dog, not my son. I know many people consider their pets as their children, which is fine, I do not. I care for my pets and consider them part of the family but don't make the step to referring to them as my children. Apparently my making this distinction to the DVM was unacceptable to her so she intentionally referred to my dog as my son several more times that were completely unnecessary and one could tell she was doing it to make a point. Her making a point to try to agitate me was humorous but the straw that broke the camels back was as she was walking through the door to the back she apparently felt it necessary to let everyone in the back know how much she disliked me by saying what an "@$$" as she walked through the door. Sorry to have offended you so much Ms Levitt by politely and simply making a distinction between my offspring that shares my DNA and my dog that eats his own feces and vomit, licks his butt and genitals and drinks out of the toilet if I forget to put the lid down.Read Less
Karen D.
17 Jul 2016
REPORT
I took my dogs in for vaccines today and they were so kind and gentle. I love their care of animals. An elderly man was there with a large breed puppy. He hadn't had a dog for 55 years and was very pa... Read More
I took my dogs in for vaccines today and they were so kind and gentle. I love their care of animals. An elderly man was there with a large breed puppy. He hadn't had a dog for 55 years and was very panicky. One of the nurses calmed him down and said if he couldn't handle the dog she would take him. They LOVE animals there. Read Less
Janet Pawley
16 Jul 2016
REPORT
I brought my kitten to Valley Vetco for her vaccinations and to get her spayed. I received excellent service. The staff is wonderful and the wait time is never long. I will be bringing the rest of my ... Read More
I brought my kitten to Valley Vetco for her vaccinations and to get her spayed. I received excellent service. The staff is wonderful and the wait time is never long. I will be bringing the rest of my animals here! Read Less
Jesus V.
6 Jun 2016
REPORT
This place was great. I took both my dogs for spay and neuter. I loved the service great detailed explanations for after care with my dogs. The people there were great service and very friendly.
Reynaldo S.
20 May 2016
REPORT
The worst vet clinic!!!Do not waste your money on this disgraceful place! I would never recommend it to anyone, it was HORRIBLE!!!The receptionist was extremely nice she joked, laughed and talked with... Read More
The worst vet clinic!!!Do not waste your money on this disgraceful place! I would never recommend it to anyone, it was HORRIBLE!!!The receptionist was extremely nice she joked, laughed and talked with us.However the actual vet was extremely rude. My 12 year old daughter tried to calm our dog down during the shots. My daughter said "it's okay," then the vet yelled at her, and said "no it's not ok," then she returned with a nurse to HOLD THE DOG. She said our dog is WAY TO SKINNY. Even though the dog is average size, and is super healthy!!! Read Less
Andres Barela
4 May 2016
REPORT
I have been taking my pets here for years and I would like to point out that the staff is very friendly and generous. I have two rescues and they are quite comfortable with the staff. I don't see how ... Read More
I have been taking my pets here for years and I would like to point out that the staff is very friendly and generous. I have two rescues and they are quite comfortable with the staff. I don't see how anybody could have a negative experience at this facility. Thank you and keep doing good business. I would like to point out that even if it's not in your policy, I'm glad you enforce cats to be in carriers. A frightened cat can be a danger to the owner, other pets, and your staff. See you again soon! Read Less
Renee Peralta
30 Apr 2016
REPORT
Everytime I come here everyone is so nice I love coming and will continue to bring my animals here in the future...
Tommy Sanchez
23 Apr 2016
REPORT
I have been bringing my dogs here for years and we have always had very good experiences. I took my 3 year old Lhasa Apso in today for shots and another service and the two ladies in the front could ... Read More
I have been bringing my dogs here for years and we have always had very good experiences. I took my 3 year old Lhasa Apso in today for shots and another service and the two ladies in the front could not have been nicer! The vet and the other staff that helped with the shots were also great, even though my dog was not too thrilled to be there :) We will keep bringing our dogs to Valley Vetco! Read Less
Danielle C.
3 Mar 2016
REPORT
I love this place. The staff are friendly and ALWAYS willing to answer questions. The prices are also extremely reasonable! It is a walk-in clinic so yes the wait times can be lengthy. You certainly d... Read More
I love this place. The staff are friendly and ALWAYS willing to answer questions. The prices are also extremely reasonable! It is a walk-in clinic so yes the wait times can be lengthy. You certainly don't go to urgent care and expect to be seen in a timely manner so you should know what to expect from all walk-in clinics for humans or otherwise. That being said, I have never minded the wait and, in my experience, it doesn't take as long if you show up towards the end of clinic hours. Everyone is trying to be the first in the door and it just doesn't work out the way you think it will. The staff is always careful and mindful of my pets and I couldnt ask for more. I have brought my dogs here for 10 years and have nothing but good things to say about it! Read Less
John Whitaker
12 Feb 2016
REPORT
Made an appointment to have my 6 mo. old kitten neutered. My appointment was at 7 a.m. I showed up with my shot records in hand and a collar and leash on my kitten. Inside the 'facility' were about 10... Read More
Made an appointment to have my 6 mo. old kitten neutered. My appointment was at 7 a.m. I showed up with my shot records in hand and a collar and leash on my kitten. Inside the 'facility' were about 10 other people all with dogs, most barking, two were fighting. One of the 'staff' eventually looked at me and said 'Do you not have a carrier for your cat?' I replied that I did not, but I clearly had a leash on my kitten (the sign on the door says 'all pets must be on a leash') to which she replied 'You are going to have to buy one of our cardboard carriers, you can't just have a cat in your arms'. Berating a new customer in front of others is neither productive or professional. When someone makes a 7 a.m. appointment they generally don't expect that you made 10 other appointments at the same time as well. Affordable or not, it doesn't justify being rude. Needless to say, I won't EVER bring a pet to them again. BTW, if a place offers 'coupons' for discounts on surgery, you'd probably better run, didn't see it until I visited the website. The 'staff', and I use that term loosely, are rude, uncaring and rushed. Next time have the dog owners control their animals and don't force someone to purchase something that they don't need. I'm a small business owner here in Albuquerque and I'll do my best to spread the word to never use your services. In response to your reply: 1. There were two dogs fighting in the waiting area, one was named 'Tank' 2. At no point was I informed on the phone or otherwise to bring a carrier. I have my VM saved, and it also never mentions a carrier. 3. A carrier was not offered, a cardboard box was available for purchase, something similar to Rodent Feeder box. I would believe that it would have been far more stressful to put my cat in that. 4. It took the receptionist seven minutes to acknowledge me, and then did so in a rude manner. 5. Anyone with a little time can read the other complaints and see that the problem is your facility, not my cat or myself. 6.I did walk out, and I'm very thankful I did. Your response is full of inaccuracies or outright lies and I'm guessing written by the person at the front desk. 7. I will vigorously continue to warn people not to use your services. 8. If safety is your concern then perhaps you should schedule cats and dogs separate from one another. However, I don't think you'll follow that advice because it seems that profit is more preferable to safety. Read Less
Holly M.
14 Nov 2015
REPORT
I brought my new puppy here for his shots and everyone was sweet and very helpful. The vet was kind and very caring with him. I got more helpful information here than at my main vet. I really cannot s... Read More
I brought my new puppy here for his shots and everyone was sweet and very helpful. The vet was kind and very caring with him. I got more helpful information here than at my main vet. I really cannot say enough about the vet and her caring attitude. I did not experience anything but positive happy people who were very caring towards my puppy. I was completely satisfied with the service I received and will continue to bring my dog here. Read Less
Karli M.
6 Nov 2015
REPORT
I love this vet! They are so friendly, and tell you the prices like it is, which I like. They are the most reasonably priced vet in Albuquerque. It's very clean and organized. I have never had a probl... Read More
I love this vet! They are so friendly, and tell you the prices like it is, which I like. They are the most reasonably priced vet in Albuquerque. It's very clean and organized. I have never had a problem with them at all. They treat my dog just like they would their own, and try to make him feel as comfortable as possible, because we all know that the pups don't like going to vet. I Highly recommend this place. Read Less
Tawni Bahe
11 Sep 2015
REPORT
I took my doberman/german shepherd(who was a rescue) to get shots here. I informed them that she was a bit traumatized from her previous home and the staff came outside and immediately came up behind ... Read More
I took my doberman/german shepherd(who was a rescue) to get shots here. I informed them that she was a bit traumatized from her previous home and the staff came outside and immediately came up behind my dog and impatiently tried to stick her. My dog being scared and panicked became unsettled. In the end we had to muzzle her because the woman handling her was so rude and inconsiderate. As if she never worked with pets a day in her life. She then proceeded to tell me I needed to get my dog trained for aggression. Worst vet experience ever. Read Less
Rebecca T.
1 Jun 2015
REPORT
I took my one year old female dog to get spayed and the staff and Dr. Barbara Maxam, DVM were terrific. I received several follow-up phone call from the doctor personally and now my dog is back to bei... Read More
I took my one year old female dog to get spayed and the staff and Dr. Barbara Maxam, DVM were terrific. I received several follow-up phone call from the doctor personally and now my dog is back to being her normal self. I am now going to be taking my 6 month old female to get spayed because of the fantastic experience that I received. Would definitely recommend. Read Less
Micah R.
11 Mar 2015
REPORT
They are HORRIBLE! I took my poor dog there to get fixed, and they ended up cutting her bladder. It cost a lot of money at the emergency vet to get her fixed up. When I told Dr Levitt at VetCo abou... Read More
They are HORRIBLE! I took my poor dog there to get fixed, and they ended up cutting her bladder. It cost a lot of money at the emergency vet to get her fixed up. When I told Dr Levitt at VetCo about the experience, she told me it was somehow my fault. She tried to cover up that she had nicked my dog's bladder. The emergency vet told me they get a lot of business because of Valley VetCo. Read Less
Anicka S.
9 Mar 2015
REPORT
If you value your pet's health, or your sanity, skip Valley Vetco.  They are disorganized, rude, and worst of all, uninformed.  I would think that they would have better customer care, but the 2 veter... Read More
If you value your pet's health, or your sanity, skip Valley Vetco.  They are disorganized, rude, and worst of all, uninformed.  I would think that they would have better customer care, but the 2 veterinarians I dealt with are very rude.  They don't seem to know anything outside of the scope of vaccinations and spay/neutering.  When  you question them, they become very angry.  I regret taking my dog there for her spay, and I'll never be back  I made a follow-up appointment at a real veterinarian's office, and I was told everything Valley Vetco had done wrong.  At least I followed up with a real vet before my dog had become severely ill. Read Less
Patrick M.
23 Dec 2014
REPORT
I'd give them a zero too. After sitting down and reading all the reviews on various search engines, I have to admit the best description of the employee "Val" is indignant. I also had a horrendous e... Read More
I'd give them a zero too. After sitting down and reading all the reviews on various search engines, I have to admit the best description of the employee "Val" is indignant. I also had a horrendous experience with her. She is condescending and outright mean. Her bitter affect is apparent in her approach with people and visibly shows on her face. She was not helpful, and gave us the impression she did not enjoy her job. When you work in the service industry, you should be receptive and friendly with your clientele. "Val" was the extreme opposite. Pure vinegar running through those veins. Read Less
Armando Q.
9 Dec 2014
REPORT
Wish I could give them a zero. Horrible experience. Their employee named Val was just awful. We took our dogs in and immediately noticed this employee was unhappy and she took it out on everyone. ... Read More
Wish I could give them a zero. Horrible experience. Their employee named Val was just awful. We took our dogs in and immediately noticed this employee was unhappy and she took it out on everyone. We asked what her name was and they told us. Yes it was busy, but we noticed she was even awful with the people she works with. She was rude, had attitude, was snippy, and not at all helpful in a stressful situation. You should be nice to customers if you want to keep them as customers. I tell everyone I know not to go to Valley Vetco because of her. She is just rude and not wanting to be working for customers. She needs a change in careers or an attitude adjustment. Read Less
Lotus X.
13 May 2014
REPORT
I should have known to stick to what is great and awesome (AKA the Vet Co in Menaul) and not try something new for the shot clinic. It took them TWO AND A HALF hours to see my dogs. When I asked the r... Read More
I should have known to stick to what is great and awesome (AKA the Vet Co in Menaul) and not try something new for the shot clinic. It took them TWO AND A HALF hours to see my dogs. When I asked the reason for such a long wait for shots, the tech replied that "people are keeping the doctor too long, asking her unimportant questions." Really? Then maybe your vet should contact the Menaul's VetCo's vet and understand that this is a SHOT CLINIC, not free physicals and/or consultations! This place was quite disappointing, mainly because they're so unorganized and so inefficient in their service. Hopefully, once they get a doctor who's not a push-over, things might change. In the meantime, stay away from this place for your shot clinic. Read Less
Taylor M.
22 Jan 2013
REPORT
Pleasantly surprised with the vet and techs that saw our senior dog. They were caring without recommending any unnecessary and/or expensive tests for our 15 year old shepherd. The vet offered alternat... Read More
Pleasantly surprised with the vet and techs that saw our senior dog. They were caring without recommending any unnecessary and/or expensive tests for our 15 year old shepherd. The vet offered alternatives to Rx meds and was very knowledgeable. Read Less
Laura C.
29 Apr 2011
REPORT
We went in for a rabies vaccine for the dogs to be legal.  So what did they do?  They told my husband he HAD to have a distemper parvo vaccine and charge us 24 dollars for the shot that was supposed t... Read More
We went in for a rabies vaccine for the dogs to be legal.  So what did they do?  They told my husband he HAD to have a distemper parvo vaccine and charge us 24 dollars for the shot that was supposed to be SEVEN dollars.  OK everything is giving me sticker shock these days the place was clean, the computer was slow and they manipulated my husband to get more shots that rabies.  I thought they were good when I was there and they were nice to me when I was upset that's pretty darn good. Read Less
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